Chairperson: Keith Dowling
Secretary: Alan Crooks
ABN: 46 383 912 486
Ground Floor,
Blue Mountains Theatre and Community Hub
104/108 Macquarie Rd.
Springwood, NSW 2777
Phone: (02) 4751 3033
Fax: (02) 4751 6957
Email: [email protected]
Website: www.sncc.org.au
www.facebook.com/springwoodneighbourhoodcentre
Title
Coordinator
Springwood Volunteer Home Visitors service
Employment Status
Permanent part time 19 - 22 hours per week
Responsible To
Executive Officer, Springwood Neighbourhood Centre Cooperative Ltd
Reporting To
Springwood Neighbourhood Centre Co-operative Ltd Board via the
SNCC Executive Officer
Directly Supervising
VHV volunteers Sessional/casual social support group workers
Award
Social, Community, Home Care and Disability Services Award
Grade 5 Pay point 1
Date Prepared
Revised August 2016
Position Purpose
The role of the Coordinator, Springwood Volunteer Home Visitors service, is to ensure the effective
co-ordination and administration of the service according to policy, procedure and funding contracts.
The Volunteer Home Visitors service is a social support service that aims to assist people to remain
living in their own homes for as long as possible.
Position Summary
This position is responsible for coordinating the Volunteer Home Visitors service and Springwood
Neighborhood Centre social support groups, to meet the needs of the Community Home Support
Program (CHSP() target group living in the Blue Mountains ( from Valley Heights to Linden).
The position involves:
 Client assessment, care plan and referral;
 Recruiting, training and supporting volunteers;
 Matching volunteers with clients;
 Maintaining contact with other referral agencies;
 Promotion of the VHV service;
 Monitoring the Volunteer Home Visitors budget;
 Recording &reporting service activity levels
 Overseeing and coordination of all VHV social support sessional, casual & contract workers
 Promotion and coordination of SNCC social support groups for the target population:
 fulfilling accountability requirements with Australian Government and those of Springwood
Neighbourhood Centre Cooperative Ltd.
 Networking with the community service sector;
 Liaison with other relevant community services.
Position Description – Volunteer Home visitor – coordinator – August 2016
Page 1
For more detail, please see under ‘Position Core Requirements& Key Outcomes’.
Decision making Authority
You are responsible for fulfilling your duties within the framework of legislative requirements and
Springwood Neighbourhood Centre Cooperative’s policies and procedures. Issues are usually
resolved without reference to your immediate supervisor but matters that arise which are outside
the policy framework or matters which may potentially escalate to the detriment of the Springwood
Neighbourhood Centre cooperative should be reported to the Executive Officer
Context
The Springwood Neighbourhood Centre Cooperative Ltd provides and maintains a diverse range of
community services and programs in response to identified needs within the community of service.
SNCC provides services and support for residents and community groups in the Valley Heights to
Linden community, as well as a number of Local Government Areas. .. SVHV services the target
community from Linden to Valley.
SNCC operates in an openly accessible and accountable way, provides service to and advocates on
behalf of vulnerable community members, and promotes the development of social inclusion and
individual capacity building initiatives and support networks in order to enhance individual
opportunities and strengthen overall community resilience.
The position is based at the Springwood Neighbourhood Centre Cooperative Ltd and provides
coverage across the Blue Mountains hamlets of Valley Heights to Linden.
The service is funded by the Commonwealth Department of Social Services; Community Home
Support Program & is subject to ongoing funding.
Additional information
General Conditions
This position is covered under the Social, Community, Home Care and Disability Services (SCHADS)
Award 2010.
SNCC Above Award Conditions
SNCC considers 35 hours per week to constitute a full time position
SNCC practices flexible work conditions for its employees
SNCC closes each year between Christmas and New Year and pays its employees the days between
Christmas and New Year each year as additional paid time at the discretion of the Board and subject
to available funding
Position Description – Volunteer Home visitor – coordinator – August 2016
Page 2
Position Core Requirements and Key Outcomes
1. Service coordination and support

Recruit, orientate, induct, train and support Volunteer Home Visitors to enable them to
enact their roles within the community environment


Match home visitors with clients of the service
Plan & conduct appropriate training programmes for volunteers to ensure quality service
provision is sustained

Convene meetings and provide ongoing support and information to individual Home Visitors
and Home Visitors’ support meetings

Assess effectively the needs of the client through interview process and consultation with
the referring agency, if appropriate.

Identify client/carer needs to develop individual care plan to be provided by service plus any
other external services both informal and formal supports. Plan to include strategies to work
toward enabling client to be as independent as possible
Communicate with client, identify and record client needs making appropriate referrals in
accordance with HACC National Standards


Respond to client requests for information about other services in the community which
may be able to assist them; and with the client’s approval, make appropriate referrals for
access to services.

Develop and maintain a professional relationship with individual clients with the aim of
assessing client needs and providing appropriate choices

Provide appropriate support to primary carers, through information about services,
individual support as required, and support primary carers in a group setting when
numbers are sufficient and the need is indicated


Respond to needs of carer by providing information, referrals.
Support carer’s needs by providing social support for client and thereby providing carer
with a break
2. Staff/worker support, supervision and recruitment

Co-ordinate and supervise the recruitment of appropriate volunteers to ensure the
effective provision of service to consumers.

Support and supervise effectively a team of volunteers, ensuring continued skill and
knowledge development to perform required tasks.

Effectively recruit volunteers from a cross-section of the community, with the aim of
ensuring adequate representation of the community in the volunteer group.
Supervise and direct sessional workers undertaking roles within established social support
groups to ensure all service and quality standards are being met and maintained



Ensure an appropriate interview and selection process of volunteers, with the aim of
recruiting individuals who meet the criteria of the work.
Provide ongoing individual and group support to the volunteers of the service, ensuring
that each volunteer is adequately supported in their role as a volunteer carer.
Position Description – Volunteer Home visitor – coordinator – August 2016
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3. Administrative and financial co-ordination, contract management and program
accountability
 Efficient and timely co-ordination of the administrative and financial aspects of the
program, including funding submissions, tenders and reporting
 Maintain effective working relationships with other VHV and HACC service providers locally
and other broad Aged Care service networks
 Fulfil accountability requirements with the funding bodies and Springwood Neighbourhood
Centre cooperative Ltd.
 Ensure the effective and efficient administration of the service to the HACC target group,
relevant legislation and SNCC’s policies and procedures.
 Provide the required Coordinator’s report to the SNCC Board via the SNCC Executive
Officer.
 Develop, maintain and continually review the administrative and information systems and
policies to assist with the efficient operation of the service in accordance with Community
Home Care Standards
 In consultation with the Executive Officer and Finance Coordinator, develop the service’s
annual budget and monitor it on a regular basis, reporting as required.
 Operate the service within budget allocations and constraints
 Ensure monthly monitoring of the budget; discuss any issues with the Executive Officer.
 Ensure output targets are met and maintained

Effectively promote the service within the community to ensure that the target group has
an equitable access to the service

Appropriately advertise the service in the community with aim of recruiting suitable
volunteers to meet the needs of consumers and the service’s aims.
Promote the service with other agencies and service providers to ensure that the aims and
objectives of the service are understood, resulting in appropriate referrals



Provide service according to the funding contract and guidelines of the funding body
Provide service according to the policies and procedures of the SVHV and SNCC.

Maintain service records including consumer details, volunteer details, statistical data,
service documents and information.
Consult with staff regarding service development, review and planning, ensuring staff
input.
Liaise with the funding body regarding funding and the development of the service; write
submissions as required.
Provide reports and data as required by the funding body and SNCC Executive Officer
and/or Board.
Participate in relevant training to ensure that the necessary skills are maintained to fulfil
the requirements of the position.




4. Practice Standards



Provide service according to the policies and procedures of the BMVHV services and SNCC.
Maintain up to date knowledge of the Government’s service requirements.
Maintain up to date knowledge of the relevant Aged Care & Disability legislation,
government policy and directions relevant Nationally and at State level
Position Description – Volunteer Home visitor – coordinator – August 2016
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
Liaise with regional VHV and like services about work practices, procedures and
requirements
 Ensure BMVHV service compliance with the CHSP Community Care Standards & the
Disability Service Standards NSW
5. Service continuous improvement and quality
 Implement service structures to strengthen quality service delivery and outcomes.

Engage actively in the development and review of all policies and procedures relevant to
the VHV and social support programs and SNCC.

Provide all volunteers with training opportunities to meet group and individual needs for
skill and knowledge development.

Ensure that all training opportunities provided are evaluated to determine their
effectiveness.

Consult with staff, clients and key stakeholders regarding service development, review and
planning annually.

Contribute to the development of service plans, aims and objectives on an annual basis, for
public consultation.

Undertake appropriate strategies to ensure client and service user input including annual
client satisfaction surveys, annual volunteer satisfaction surveys and formal service
feedback opportunities for clients and staff, to effectively evaluate the service, identify
aims for service improvement and encourage consumer participation.

Contribute to the development and review of service policies and procedures, in
conjunction with the Executive Officer and SNCC Board.

Contribute to the planning and review of the service in conjunction with the Executive
Officer and the Board.

Identify strategies for service development
6. Risk management and work safety

Adhere to & comply with all SNCC & SVHV WHS policies, procedures and safe work
practices

Provide appropriate training and orientation re WHS practices, policies and procedures to
all volunteers.

Ensure staff are supplied with appropriate safety equipment e.g. portable current devices
for SVHV volunteers.

Ensure that you and any SVHV workers (paid and unpaid), under your supervision fulfil the
required SNCC WHS staff and management responsibilities as per SNCC and SVHV WHS
policies, including phone & home safety checks for all work activities to be carried out in a
client’s home, compliance with risk management and risk assessment procedures.

Promote and engender a safety and no blame culture within the SVHV service with clients,
carers, volunteers and staff.

Report any accidents, incidents or hazards promptly using the appropriate SNCC incident
and accident and or hazard form.
Position Description – Volunteer Home visitor – coordinator – August 2016
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7. Team & Organisational Responsibilities

Contribute to the development and cohesion of the broader staff team within the Cooperative, including paid and unpaid workers.

Effectively contribute to SNCC staff meetings, providing positive input.

Work collaboratively with other SNCC staff by sharing resources, skills, energy and ideas.

Actively encourage access to, and utilisation of SNCC programs, services and facilities

Prepare the SHVH annual report for inclusion in the SNCC Annual Report.

Contribute towards and adhere to SNCC policies and procedure development &
implementation.

Adhere to and ensure SVHV workers ( volunteers, sessional, contract and casual) adhere to
the SNCC Code of Conduct
Constructively work through any staff disputes or disagreements to ensure the
continuation of effective staff relations

Position Description – Volunteer Home visitor – coordinator – August 2016
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Selection Criteria
Qualifications

Appropriate qualifications in welfare, health, social science or related fields or relevant
experience.
Skill Requirement
 Well-developed interpersonal and communication skills, both written and oral and the ability
to communicate effectively with stakeholders.
 Ability to prioritise work tasks and apply initiative, and work effectively with minimum
supervision.
 Ability to work both independently and as part of a team.
 Competent computer skills (Microsoft Word, Excel, email/internet, database)
Experience requirements




Experience working in the community sector
Experience working with volunteers, providing support and training
Experience administering a community service.
Demonstrated knowledge of and ability to work within an ethical framework for practice
Knowledge, requirements
 Understanding of community services
 Understanding of the needs of frail older people, people with a disability and their carers
Expectations





Display informed affinity with the ideas, aspirations and ethics of SNCC and to identify with
its purpose.
Attend appropriate development and training courses.
Demonstrate willingness to work under Work Health 7 Safety guidelines and adhere to
grievance procedures.
Demonstrate commitment to equal employment principles with regard to all employment
activities.
Demonstrate commitment to social justice, client confidentiality and EEO, WH&S
requirements and responsibilities.
We acknowledge the traditional owners of this land, the Darug and Gundungurra peoples and pay
our respects to their Elders, both past and present.
Position Description – Volunteer Home visitor – coordinator – August 2016
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