Dementia Centre • Hammond College • DBMAS • SBRT
Tell us about it.
Make a suggestion, pay us a compliment,
lodge a complaint.
Help us improve our services to you
Feedback? Compliments? Complaints?
No matter what the issue is, we want to hear about it.
Our passion is improving quality of life for people in need.
With your help we can continue to improve our services to you.
Just take a few minutes to fill in the attached form and give it to
one of our staff or post it back to us free of charge. If you have
a comment about our services, such as the Dementia Centre,
Hammond College, Dementia Behaviour Management Advisory
Service (DBMAS) or Severe Behaviour Response Team (SBRT)
or any other aspect of HammondCare, please include specifics
so we can follow up for you.
We’re happy if you are
There is nothing quite as motivating as receiving a kind word.
In fact, when someone compliments one of our staff members
it helps us to recognise that employee appropriately. So, if
you’ve experienced outstanding service, please let us know
so we can pass it on.
We’re not happy if you aren’t
We are dedicated to providing you with the best level of
service. Even with the greatest effort and best intentions,
sometimes mistakes occur. When this happens, we want to
hear about it. That way we can rectify any problem as quickly
as possible and restore your confidence in our service.
Tell us your feedback
• Fill in the following form and mail it to:
HammondCare Chief Executive,
Level 2, 447 Kent Street, Sydney NSW 2000
• Verbally or in writing to any one of our staff or at
any facility, service or hospital.
• Contact the manager of your service. Ask any of our staff
for the contact details of the manager at your service.
• Additional feedback forms are available at
www.hammond.com.au/about/feedback or by
calling HammondCare’s main office.
HammondCare main office
Level 2, 447 Kent Street, Sydney NSW 2000
P 02 8280 8444 F 02 9267 3103 www.hammond.com.au
Our staff will do everything they can to rectify any issue straight
away where possible. We will acknowledge receipt of your
complaint within five working days and aim to fully respond to
your complaint within 15 working days.
If you are still not satisfied, you can ask the Chief Executive
to review the matter.
Still not happy?
In the unlikely event that the matter cannot be resolved
directly with HammondCare you can contact the Australian
Skills Quality Authority (ASQA) for matters pertaining to
Hammond College RTO or email [email protected] for
matters pertaining to any Government funded programs.
Australian Skills Quality Authority
Freecall 1300 701 801
www.asqa.gov.au/complaints
People who prefer a language other than English
should contact any of the above services through the
Translation and Interpreter Service (TIS) on 131 450.
Tell us about it
Feedback
Compliment
Complaint
Date
My comment is
in regard to:
Your name
Name of the person who received the service was (optional):
Dementia Centre
Other
Hammond College
DBMAS
SBRT
Please specify the service and location
Address
Email
Phone (home)
Phone (mobile)
The best way to contact me is via:
My preferred language (if other than English) is:
Is the person aware you are making the feedback, compliment, complaint, on their behalf?
Are the details of your complaint to be kept
Yes
Yes
No
No
Note: If you are making a complaint
please include information about:
•
•
•
•
when did it happen?
who was involved?
what happened?
what would you like us to do in
response to your feedback?
Please attach extra pages if you need to.
I give permission for my comments to be published as testimonial in ongoing HammondCare publications, marketing,
communications and advertising.
Signature:
Date:
HammondCare respects your privacy and complies with its obligations under all applicable privacy laws. To view HammondCare’s privacy statement
please visit our website www.hammond.com.au