GE Healthcare
Life Sciences
Service designed for your peace of mind
Our service offerings for lab-scale instruments
In today’s busy life-sciences environment, there are many
sound reasons why a Service Agreement from GE Healthcare
should be considered. When time is money, maximize
productivity by minimizing downtime. Preventive Maintenance
(PM) keeps your instruments running in peak condition.
Benefit from our extensive infrastructure and broad support
network, which ensure fast response times.
Service agreements are tailored to your needs, ensuring that
your equipment is maintained optimally and the total cost of
ownership is predictable during its life cycle, making budgeting
easier. Our service agreements give you peace of mind so
that your human resources can focus on the science. We
apply quality systems (ISO 9000) across our organization
which in turn help you meet regulatory compliance such as
Good Laboratory / Manufacturing Practice (GLP / GMP).
PMs
Parts
Travel
& labor
Accelerated
Response
Option
FullCare
ExtendedCare
GE Healthcare Service Agreements provide
you with:
• Confidence in your results through regular PM visits
• P
redictable ownership costs as rates are guaranteed
for the duration of the contract
• M
inimal disruptions with priority response from
our trained service engineers
FullCare
FullCare is our most comprehensive service offering, where
you benefit from the full potential of our service organization.
If you choose FullCare coverage there are no additional
service costs for the duration of the agreement, regardless
of the type or extent of the repair.
ExtendedCare
ExtendedCare is a 24-month, full-coverage service
agreement and includes one PM visit, all parts, travel and
labor costs. This agreement is suitable in low instrumentusage situations and when the system is not being used in
extreme environments such as a cold cabinet, or incubator.
Our service team can advise whether ExtendedCare suits
your usage situation.
SafeCare
SafeCare
SafeCare coverage is an alternative to EssentialCare. With
SafeCare, major service events are covered by GE Healthcare,
while service costs below the agreed instrument-specific limit
are covered by you. This facilitates predictable cost of
ownership.
EssentialCare
Denotes that major service issues are covered
by SafeCare, while service costs below the
agreed instrument-specific limit are covered
by the customer.
EssentialCare
If you only need a PM visit to ensure reliable and reproducible
results, EssentialCare is recommended. A PM kit is included;
however, any additional replacement parts or repairs will be
charged separately.
Validation
Installation
Our modular validation strategy has been developed to
actively support regulatory compliance during the life cycle
of a system and to minimize the impact of life-cycle change.
For most of our instruments, our service engineers assemble
and install your system, perform installation tests, and
deliver it ready to use.
GE Healthcare’s combination of automated reporting,
modularity, and a risk-based validation approach is what
sets us apart. With the power of the broader GE organization
behind us and with localized support available across the
globe, we are ideally placed to provide the level of support
that customers need, throughout a long-term partnership.
Preventive Maintenance
PM keeps your equipment running in peak condition and
forms the core of our service offering. Prevention is better
than cure; regular PM is more cost-effective than ad-hoc
repairs. It also maximizes performance and uptime.
PM is part of the design development of the instrument
and is optimized based on collective global experience
of maintaining thousands of systems:
• Ensures the quality of your results
• Extends the life of your system
• Enables traceability via visit records
• E
nsures implementation of the latest factory
developments
Billable Service
Service for equipment not covered under a service
agreement is performed as follows:
For local office contact information visit:
www.gelifesciences.com/contact
GE Healthcare Bio-Sciences Corp.
800 Centennial Avenue
Piscataway, NJ 08855-1327
USA
• A
n hourly billable rate for a GE Healthcare Service
Engineer will be assessed, with a minimum duration
of one hour per service call
• Travel will be charged based on customer location
• R
esponse time will be based on engineer availability,
urgent requests (when addressable) will incur
an additional fee
GE, imagination at work and GE monogram are trademarks of General Electric
Company.
All third party trademarks are the property of their respective owners.
©2011 General Electric Company—All rights reserved. First published March 2011.
All goods and services are sold subject to the terms and conditions of sale
of the company within GE Healthcare which supplies them. A copy of these
terms and conditions is available on request. Contact your local GE Healthcare
representative for the most current information.
www.gelifesciences.com
28-9943-75 AA 03/2011