`
Terms and Conditions
1)
Definitions:
“carrier” means all air carriers that carry or undertake to carry the passenger or his/or her
baggage hereunder or perform any other service incidental to such air carriage.
“carriage” is equivalent to “transportation”.
“ticket” means a passenger ticket as well as any related boarding document or baggage
check, or in the case of an electronic ticket the itinerary /receipt as applicable, of which these
conditions form part;
“electronic ticket or e-ticket”means the itinerary/receipt issued by or on behalf of the carrier
and if applicable, a boarding document.
“Warsaw convention”means the convention for the Unification of Certain Rules Relating to
International Carriage by Air Signed at Warsaw,12th October 1929, or the that Convention as
amended at the Hague, 28th September 1955,whichever may be applicable.
2)
The liability of Solenta Aviation (Private) Ltd in respect of carriage of passengers
hereunder is subject to the rules and limitations relating to liability established by the Warsaw
Convention as applied in Zimbabwe, and by the terms and conditions stated hereunder.
3)
Checked baggage will be delivered to the passenger or their agent. In the case of damage to
the baggage, complaints must be made in writing to Solenta Aviation at the time of delivery.
In the event of damaged or lost baggage the liability of Solenta Aviation shall be limited to the
United States dollar USD$10 per kilogram. Solenta Aviation has no responsibility whatsoever
for any valuables including any cash, credit cards, jewellery, cameras, and computers
contained in checked baggage. Passengers are advised to ensure their personal insurance has
adequate cover for lost or damaged baggage.
4)
The total baggage allowance for each passenger is strictly 15kgs. A 5kgs carry-on
luggage will be allowed. ALL soft-sided bags. Excess baggage will only be carried at the sole
discretion of the captain of the aircraft, if the payload of the aircraft and/or the space permits
and will be charged at the prevailing rate for carriage of freight. Should the passenger wish to
guarantee the carriage of any excess baggage extra seats may be bought, if available, at the
prevailing child fare for the sectors involved.
5)
Freight will only be carried, at the sole discretion of the captain of the aircraft, if the payload
of the aircraft and/or space permits the aircraft will be landing at the freight destinations
airstrip for commercial passengers. Solenta Aviation will be the sole arbiter if there is any
dispute as the acceptability of freight on safety, legal or moral grounds or where Solenta
considers there are reasonable grounds for not accepting the freight if it could be detrimental
to the condition off the aircraft. It is the responsibility of the owner to insure any freight and
Solenta Aviation accepts no liability whatsoever in the event of any damage or loss. Solenta
Aviation will not fly any dangerous Goods.
6)
All Solenta Aviation flights are non-smoking flights.
7)
Animals will be treated as freight and only carried at the sole discretion of
Solenta Aviation and subject to the company receiving prior notice and the animal being in an
airline approved container.
8)
It is the sole responsibility of the passengers on International flights to ensure that they have
the appropriate documentation, including but not limited to, passports and visas required by
any government authority. Solenta Aviation will have no liability whatsoever for any direct or
indirect costs if a passenger is unable to board a flight because he/she does not have the
correct documentation.
9)
The latest Check–in time for all passengers is strictly 30 minutes before departure at all
airports or airfields. Solenta Aviation reserves the right to depart 10 minutes ahead of the
scheduled departure time if the passengers are not present at the place of departure by that
time. Solenta Aviation has no responsibility for direct or indirect costs resulting in passengers
missing a flight due to non-compliance, for whatever reason, with the above Check-in times.
The above Check-in periods do not apply for passengers connecting from one Solenta Aviation
flight onto another Solenta Aviation flight and connections are guaranteed. Due to the nature
of the operation the departure times may change within 24 hours of departure, Solenta
Aviation will ensure that all agents and or passengers will be informed of any new departure
times at least 3 Hours before the appropriate time.
10)
During Check-in passengers will be required to provide prove of their identity by submitting a
passport or any other identity document containing a photograph.
11)
Solenta Aviation undertakes to use its best efforts to carry passengers and baggage with
reasonable dispatch. However the times shown on the tickets or timetables form no part of
the contract between Solenta Aviation and the passenger and Solenta Aviation reserves the
right to change departure times or carrier when so required for operational or safety reasons.
12)
Solenta Aviation guarantees a connection to another flight when that flight is also being
operated by Solenta Aviation. Solenta Aviation accepts no responsibility whatsoever for
direct or indirect costs related to a passenger of a Solenta Aviation flight missing a connection
to a flight on another carrier.
13)
Routing and departure times to / from lodges may vary day to day depending on certain
shuttle flights.
14)
If Solenta Aviation is significantly delayed then Solenta Aviation will provide refreshments /
meals appropriate to the time of day and length of delay. Solenta Aviation will not have
responsibility whatsoever for direct or indirect costs resulting from the delay.
15)
Solenta Aviation reserves the right to allocate seats to standby passengers if ticketed
passengers have not checked in by 15 minutes prior to the scheduled departure time. In such
circumstances ticketed passengers who subsequently arrive will only be boarded if there are
still available seats.
16)
At its sole discretion Solenta Aviation may impose the number of passengers to be booked to
a particular destination before operating that particular flight.
17)
Solenta Aviation reserves the right to deny carriage to any person or offload him/her age any
airport /airstrip if in their sole discretion it is considered that:
 Carrying the passengers might endanger the safety of the aircraft, crew or other
passengers.
 The passenger is drunk or under the influence of alcohol or drugs.
 The passenger’s mental or physical state is a danger or risk to the aircraft, crew, or other
passengers.
 The passenger has refused to comply with a personal or baggage security check.
 The passenger has refused to comply with instructions related to safety and security from
the crew or other authorised persons.
 The passenger has made any threat related to the safety of the aircraft.
 No agent, servant or representative of Solenta Aviation has the authority to alter, modify
or waive any of these Conditions of Carriage.
18)
The contract evidenced hereby or contained herein shall be governed by the Law of
Zimbabwe and any claim or dispute arising hereunder shall be determined by the
Zimbabwean courts to the exclusion of the courts of any other county.
Large Passengers
Some passengers are larger than the average traveller and as such they feel more comfortable with a
little more room on board; we therefore suggest that passengers over 120kg book an extra seat. This
is also booked at the child rate in the system and should be booked under the same surname but the
Christian name should be marked as EXTRA SEAT.
Children
Solenta Aviation only accepts the carriage of persons under the age of 12 years if they are
accompanied by an adult.
There will be an additional fee payable of $40 per passenger for Unaccompanied Minors.
Effective 1 December 2010 all Children under 12 years of age will pay 75% of the full fare.
Check-in times
Our published departure times are “airborne” times that are to say that these are the times we
expect to be taking off and NOT boarding the aircraft. Generally we board the aircraft 15 minutes
before the scheduled departure time. Check-in is 1 Hour prior to departure. Latest check-in for the
flight is AT LEAST 30 Minutes before the take-off time. In order to speed up things for all concerned
and particularly for other passengers that are travelling we ask that farewells and swapping of
contact be done before boarding. Many people like to have their photo taken by the aircraft, this is
fine but we also ask, so as not to inconvenience other passengers, that passengers are prepared and
quick in taking their pictures.
Departure & Arrival Information
When making your bookings, please supply as much information as you can, i.e. where the
passengers are coming from, either where they stayed the night before or the name of the
company/driver that will be bringing them to the airport. Please also supply the same for their
accommodation or transport on arrival. This allows us to liaise directly with the relevant service
providers in terms of timings, changes of timings or delays due to weather or aircraft technical
problems.
All service providers are notified 24 hours in advance of timings for the following day should these
timings change then any changes are notified by our Duty Controller as appropriate.
Aircraft Types and Aircrew
Solenta Aviation currently operates the C208B Cessna Grand Caravan which is arguably the most
reliable single engine aircraft ever built. They are powered by the extremely reliable Pratt and
Whitney PT6A turbine engines. The Grand Caravan is a rugged aircraft that can operate from some
surprising runways and can accommodate one or two pilots with either 13 or 12 passengers
respectively. We are constantly evaluating our fleet and our requirements, and should there be any
changes to our fleet, we will inform you accordingly.
Our Aircrew are handpicked and selected according to the strictest international quality and
standards with a thorough induction and training process, AND not only for their ability to fly, but
also their ability to interact with the passengers. We want every passenger to not only feel safe flying
with Solenta Aviation, but to also enjoy the experience.
Air Charters
Many people want to fly to different destinations or travel at different times to our scheduled airline
services therefore as a result Solenta Aviation has one aircraft available for private charters. Please
contact [email protected] for a quotation on your chartering requirements.
Full flight or No Flight Available
When making a reservation, and you find there are not enough seats on a flight or that flight does
not seem to exist, please contact reservations as it is often possible to rearrange our schedule to
accommodate your request.
Refreshments
Passengers often get upset that when having purchased water at the airport, they are not allowed to
bring this through airport security. With Solenta Aviation they do not need to worry; all our flights
carry cold water and a small goody packet of refreshments and items to make their journey that
much more comfortable.
Cancellations
Cancellation penalties will be applicable as follows:
No Show
:
50% Penalty
1 – 24hrs
:
50% Penalty for date change and / cancellation within 24 hours prior to travel.
24 – 72 hrs
:
25% Penalty
25% Penalty for date change and / cancellation between 24 & 72 hrs prior to travel.
Up to 72 hrs
:
10% Penalty for date change and / cancellation up to 3 days prior to travel.
Specials
Solenta Aviation Zimbabwe are running promotion where-by the first two Children flying with fullfare paying Adult Pax, travel for free. Additional Children thereafter will only pay 50% of the normal
fare.