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Hospitality, More Than a Greeting
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Moderated by:
Diane Brumbaugh
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Our Sunday Visitor serves millions of Catholics worldwide through its publishing, offertory and
communication services. Established in 1912 by a local parish priest, Our Sunday Visitor has grown into
the nations largest supplier of offering envelopes, parish and diocesan mailings, books, periodicals,
address management and stewardship services. Our Sunday Visitor is a not-for-profit organization,
returning a portion of net earnings back to the Catholic community through the OSV Institute.
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Upcoming Webinars
Thursday, May 5th 7:00 PM Eastern
FREE – Online Giving Product
Presented by: Joanie Lewis & Heather Bowman
Tuesday, May 10th 2:00 & 7:00 PM Eastern
Stewardship for Children & Youth
$49.00 per computer connection
Presented by: Sue Erschen
Tuesday, May 17th 2:00 PM Eastern
FREE – OSV Portal
Presented by: LJ Chesterman and Angi Bice
For a complete schedule, log onto www.osvoffertory.com
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1. Click on the handout icon.
2. Click on the checkbox next to the
name of the handout.
3. Click on download and save the Instructions
handout on your computer
to
download handouts
Congratulations, you have logged on successfully to
Our Sunday Visitor’s
live Webinar
Hospitality, More Than a Greeting
There are two options to hear the
audio for this Webinar
Moderated by:
Diane Brumbaugh
1. Listen via your computer speakers:
Remember to turn up your speakers.
OR
2. Listen over the telephone by dialing
1-888-858-6021 and enter Conference
Code: 6189952395.
Our Sunday Visitor serves millions of Catholics worldwide through its publishing, offertory and
communication services. Established in 1912 by a local parish priest, Our Sunday Visitor has grown into
the nations largest supplier of offering envelopes, parish and diocesan mailings, books, periodicals,
address management and stewardship services. Our Sunday Visitor is a not-for-profit organization,
returning a portion of net earnings back to the Catholic community through the OSV Institute.
1
2
3
1. Click on the handout icon.
2. Click on the checkbox next to the
name of the handout.
3. Click on download and save the Instructions
handout on your computer
to
download handouts
Resources
Loaves+Fishes: A Process
for Stewardship Renewal
is an eight week process
to encourage
parishioners to recognize
their many blessings and
respond in generous
giving of their time in
prayer, talents in service
and treasure in the
offertory.
Contact customer
service at 800-3482886 today!
Upcoming Webinars
Thursday, May 5th 7:00 PM Eastern
FREE – Online Giving Product
Presented by: Joanie Lewis & Heather Bowman
Tuesday, May 10th 2:00 & 7:00 PM Eastern
Stewardship for Children & Youth
$49.00 per computer connection
Presented by: Sue Erschen
Tuesday, May 17th 2:00 PM Eastern
FREE – OSV Portal
Presented by: LJ Chesterman and Angi Bice
For a complete schedule, log onto www.osvoffertory.com
Congratulations, you have logged on successfully to
Our Sunday Visitor’s
live Webinar
Hospitality, More Than a Greeting
There are two options to hear the
audio for this Webinar
Moderated by:
Diane Brumbaugh
1. Listen via your computer speakers:
Remember to turn up your speakers.
OR
2. Listen over the telephone by dialing
1-888-858-6021 and enter Conference
Code: 6189952395.
Our Sunday Visitor serves millions of Catholics worldwide through its publishing, offertory and
communication services. Established in 1912 by a local parish priest, Our Sunday Visitor has grown into
the nations largest supplier of offering envelopes, parish and diocesan mailings, books, periodicals,
address management and stewardship services. Our Sunday Visitor is a not-for-profit organization,
returning a portion of net earnings back to the Catholic community through the OSV Institute.
Type in your questions and
click ask
Presented by
Consuelo (Coni) Perez
•Parishioner at St. Luke the Evangelist
•Director of Stewardship
•St. Luke has over 80 ministries and over
1800 volunteers
•Works with parishes to develop or
enhance stewardship programs
•Career in customer service at General
Motors
•Training and Quality Consultant in
customer service skills with companies
across the nation
•St. Luke awarded in 2004 Stewardship
Parish of the Year by ICSC
11011 Hall Rd. Houston Tx 77089 281-481-6816 www.stlukescatholic.com
Hospitality
More than a Greeting!
Scriptures:
Hospitality in Biblical Times (Gen: 18 1-8)
Vatican II & Hospitality
Eucharist
Word of God
Priest
Assembly
What is Church Hospitality?
Expression of Reverence
Love of God and Love of People
“I give you a new commandment: Love one another. As I have loved you…”
To Practice Hospitality We Must Have
• Communication
• Sense of Community
• Follow-up Efforts
Who is our visitor?
• Visitor
• Newcomer
•
(people who are not approached after mass are in
the parking lot within 3 minutes)
• Is there someone else?
The other is . . . .
US!
How do we treat each other?
(Show reverence for one another)
Who are our Ministers of Hospitality?
•
Greeters
•
Ushers
•
Who else?
ALL OF US!
EVERYWHERE, ALL THE TIME!
Hospitality, more than a greeting
Hospitality More Than a Greeting
CHURCH
PARISH OFFICE
WELCOMING New Parishioners
OTHER
Church
Schedule (organized method)
All Doors
Eucharist Ministers
Families (include all age levels)
Ushers:
Parking area
Helping people (special needs)
Gift Bearers
(diversity, ages, proper dress)
Stewardship a way of life
Other duties
Church
Mass Announcements
(friendly & welcoming)
Narthex gathering space
Prayer Book Intentions
Childcare Provided
(mass, meetings, teachers)
Sunday Hospitality “Coffee & Donuts”
Invitation to events
Many sacraments take place
during our liturgies
What a wonderful time to be hospitable to
Family, Visitors & Friends!
Church
Receptions:
• Sacraments
• Funerals
• Wedding Ministry
Hospitality
Church
Readings
Isaiah 53:10-11
Psalm 33
Hebrews 4:14-16
Mark 10:35-45
The Catholic Community of St Luke the Evangelist
Sunday Word For Liturgical Ministers
Twenty-ninth Sunday in Ordinary Time
God’s servant, through his suffering, will justify many.
“Lord, let your mercy be upon us, as we place our trust in you.”
Jesus was tested in every way we are, yet never sinned.
The Son of Man came to give his life for the ransom of many.
Like all of us ordinary human beings, James and John seek glory for themselves. Jesus surprises them – and us – by
responding that true glory comes only from a life lived and given for others. Sharing in Jesus’ glory demands drinking
the cup of suffering, being baptized into his death, and becoming the slave of all. Who would think that glory comes
out of self-giving, suffering and dying?
For reflection
The glory I often discover myself seeking is… This glory Jesus invites me to seek is…
What helps me drink Jesus’ cup of suffering more willingly is…
One person who shows me the glory that comes from self-giving is…
Prayer
Almighty and ever-living God, my source of power and inspiration, give me strength and joy in serving you as a
follower of Christ.
Emailed to all Liturgical Ministers for prayer and reflection
Church
OTHER
• First Aid Kit
• Water
• Wheelchair (blanket)
• Emergency telephone numbers
• Location of items needed
Hospitality, more than a greeting
Parish Office
Parish Office
•
Clean & Welcoming
•
Hours
•
9am to 8pm & Saturday morning
Answering Service (Clergy on call)
•
Staff – friendly, welcoming, Bilingual
Parish Office
•
Forms readily available
•
Telephone Etiquette
•
How are the phones answered?
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Promptly
Friendly Tone
Identify Self
Messages returned promptly
Let your first words be
Congratulations… instead of are you registered?
Parish Office
Mailings
• Get well cards
• Sympathy cards
• Special celebrations
Other: Help Leaders make copies, brochures,
mailings, etc.
Questions / Comments
Type your questions in here.
Do you have questions for
Coni? Type them in the Q&A
box at the top of your screen,
then click “Ask.” We’re ready
to address them for you!
Hospitality, More Than a
Greeting
Has been
sponsored by
Welcoming New Parishioners
Evangelization
U.S. Bishops,
Go and Make Disciples,
1992 national plan and
strategy for evangelization
Three basic goals:
 To encourage Catholics to get excited about living their faith
and sharing it with others.
 To invite our fellow citizens to listen to the Gospel and to
become members of the Church.
 To promote Gospel values in society so that the power of
Christ may transform our nation.
The New Parishioners Welcoming Event is their
Registration & Orientation
Please return your completed registration form to the
Welcoming Gathering on the 3rd Sunday of the month…
2 sessions one in English and one in Spanish
Parish Orientation includes:
Greeting and snacks
Help with registration forms
if needed (Gift Discernment form)
Welcoming by Pastor
(or CD & other clergy)
Personal testimonies
(fairly new people)
Welcome Packet
Welcoming Packet
Telephone Ministry Team
Contacts new parishioners
• Needs/Requests (2/3 weeks)
• Hello
• Are you ready to get involved?
Welcoming Packet
INCLUDES:
Parish & Ministry
Information Booklet
Description of ministries
Service Requirements
Age levels
Hours/time of commitment
Contact telephone #’s
Published annually
Welcoming Packet
Refrigerator Magnet
The Catholic Community of
ST LUKE THE EVANGELIST
11011 Hall Rd Houston Tx 77089
281-481-6816 FAX 281-481-8780
Weekend Masses: Sat. 5:00 PM
Sunday 7:30; 9:15; 11:15 – 1:00 p.m. Spanish
Mon. Wed. Fri 9:00 am Tues Thurs 7:00 p.m.
Communion Service Mon-Fri-6:00am Sat 7:00am
Reconciliation: Thurs. 6:30p.m. Sat 4-5 p.m.
t
Map of Church & buildings
Car Decal Parish Logo
Welcoming Packet
Website Card
History of Parish & Neighborhood &
Tear Off for information/needs
Welcoming Packet
Capital Campaign
(CD & other))
Temporary envelopes include letter:
“Stewardship of Treasure -- A Prayerful and Planned Commitment”
Giving is Intentional (even Biblical) — While there is always a place for giving in response to a need; we
are called to make our giving a planned commitment as part of our Christian life and not leave it to chance.
How Can I give my treasure commitment to the Parish?
We
encourage you to use your weekly envelopes you can either include cash or a check.
You
can instruct your bank to send a remittance directly by standing order (ACH) weekly or monthly.
You can go on-line and summit your donation
Gift of a Bible
We hope you will bring
this back in a few years
worn out and we will
give you a replacement!
Welcoming Committee
Teams scheduled to
host welcoming
Follow-up for 12
months - postcards
Started in March 2010
159 new families
% already involved
Brothers & Sisters in Christ
What a blessing it was for us to
have met you and be able to welcome
you into our parish family. We pray you
felt welcomed and comfortable at our
gathering.
As was stated St Luke is a very
active parish and we want to make sure
that you stay informed of our parish
happenings and any special services and
events.
Our faith formation classes will
start in September and there is still time
to register your children. Also, RCIA
will be starting soon. We look forward to
having you in our parish family!
St Luke the Evangelist pray for us
Parish Events
Aug 29th: Join the youth in
Caring for the Homeless
downtown. Meet in Social Hall
3pm
Sept 3rd: 9:30 am Exposition
and Adoration of the Blessed
Sacrament (Chapel) 24 hours.
Sept. 11/12 Second Opportunity
after all masses. If you were not
able to offer your time and
talents at the ministry fair, there
is still
OTHER
Communications
Newsletter
Mailed to all parishioners
Communications
“Sparks”
Leaders Quarterly
Newsletter
&
Leader’s
email group
Communications
English/Spanish
Invitation New Area
Home Owners & Community
An
Invitation
For You!
Join Us
This Weekend
Aug. 14 & 15
For Our
Stewardship
Ministry
Fair
Celebration
In the
Parish
Courtyard
The
Catholic Community
Of
St. Luke the Evangelist
Mail outs:
Lent, Easter,
Christmas &
Stewardship
Renewal
Event
Home Data Services
Communications
Communications
• Bulletin Boards information
• Posters
• Pictures
• Neighborhood News
Hospitality more than a greeting
Hospitality in Ministries
How do we use our parish resources in
ministry to show Hospitality, to reach
out to those in need and bring them In
to our parish home?
Do we include church information,
brochures, parish services etc. with our
outreach to parishioners and to the
community?
Hospitality, more than a greeting
Outreach
“If you can’t feed a hundred
people, then feed just one.”
Mother Teresa
Hospitality in Ministries
• Hospital/Nursing Home Visits
• Provide meals families in crises
• Help to pregnant women
• Jail Ministry
• Quilts for seriously ill
Outreach Parish & Community
•
Tutoring for youth
•
Blood Pressure screenings
•
Caregivers Support Group
•
Art for the Soul
•
Vacation Bible School
•
Children’s Music Camp
•
Cultural Celebrations
And More!
• Clear signage in all areas
• Good lighting
• Parking areas – handicap parking
• All areas clean and welcoming
Parish hospitality review
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
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




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Do our hospitality efforts include all ages
Is there a schedule and organized method of welcoming
Greeters at all doors?
What about after mass? Announcements/pastor invite.
Is parish office welcoming, clean & how does staff show hospitality?
Banker’s hours or convenient office hours for parishioners?
Telephone etiquette, how are your telephones answered?
How are new parishioners welcomed and oriented?
Is there a regular parish newsletter for communications?
Are parish ministries welcoming, expanding and are they inclusive?
Is parish alive every day and night?
Who is responsible for teaching and talking about hospitality?
Hospitality workshops for staff, clergy, greeters, etc?
Does the parish reach out to other religious groups?
Is there public relations within and outside the parish (website, bulletin boards, etc)?
How often does your parish review its hospitality efforts?
Are your parish leaders Pastoral, Stewardship. Finance Council, staff visible & visiting
with parishioners during the weekend masses?
Hospitality, more than a greeting
Questions / Comments
Type your questions in here.
Do you have questions for
Coni? Type them in the Q&A
box at the top of your screen,
then click “Ask.” We’re ready
to address them for you!
Contact Information
Coni Perez, Director of Stewardship
[email protected]
281-481-6816
Upcoming Webinars
Thursday, May 5th 7:00 PM Eastern
FREE – Online Giving Product
Presented by: Joanie Lewis & Heather Bowman
Tuesday, May 10th 2:00 & 7:00 PM Eastern
Stewardship for Children & Youth
$49.00 per computer connection
Presented by: Sue Erschen
Tuesday, May 17th 2:00 PM Eastern
FREE – OSV Portal
Presented by: LJ Chesterman and Angi Bice
For a complete schedule, log onto www.osvoffertory.com
Resources
Inform! is a newsletter
design, print and mailing
service that makes it easy to
stay in touch with
parishioners. Pastors and
parish staff understand that
consistent, open
communications are key to
developing a vibrant parish
community.
Printed and mailed
newsletters are an effective
tool to keep both active and
inactive members informed
about parish life. Deliver your
important parish information
into the hands of your
parishioners with Inform!
by calling customer service
at 800-348-2886 today, or
by filling out our online form.
Inform! Uses
• One-time or regularly scheduled communications
• Reinforce messages from Mass or religious education classes
• Augment your bulletin with full newsletter stories; mail directly
to parishioner homes
• Notify parishioners about parish finances, upcoming events,
education, and volunteer opportunities
• Educate parishioners about ministries, outreach, and how to get
involved in these activities
www.catholicstewardship.com
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Please help us by filling
out the evaluation that will be
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Hospitality, More Than a
Greeting
Has been
sponsored by
1
2
3
1. Click on the handout icon.
2. Click on the checkbox next to the
name of the handout.
3. Click on download and save the Instructions
handout on your computer
to
download handouts