Niagara
Niagara
Niagara
Niagara
“
“
In Good Company
ANNUAL REPORT 2014-2015
“In Good Company”
Message from the President and the Executive Director
CMHA Niagara is committed to continuous quality improvement.
We have not been resting on our award of Exemplary standing with
Accreditation Canada. We have continued to improve our processes
and procedures as demonstrated by our Balanced Scorecard.
Customer Service and Quality scored 88.05% which is a 17 point
increase since our inaugural scorecard three years ago. Our waiting
time for case management, for example, has been reduced from
over 6 months to, on average, 6 weeks. Results like these do not
happen spontaneously and are the product of our Governance,
Management, Staff and Clients working together.
CMHA Niagara
15 Wellington Street
St. Catharines, ON
L2R 5P7
905-641-5222
[email protected]
www.cmhaniagara.ca
Partnerships have always defined us and are a critical component of
all our services. A recent listing identified over 25 agencies that have
formal or informal working relationships with our various programs.
This past year we welcomed: the Brain Injury Community Re-Entry
Niagara, working with us in Niagara Falls to provide a regional
centre for Transitional Housing; the YWCA, a partner in our Mental
Health Coach service; and the Niagara Regional Police, our principal
partner with the Mobile Crisis Rapid Response Team.
Our Branch understands the desperate need for mental health services
in Niagara. We are a founding member of the Niagara Mental Health
and Addictions Charter which allies with our vision. As an organization,
we make the most of limited resources to provide efficient and
quality services with the support of our clients. Our newly formed
Client Program Advisory Committee is an example of our commitment
to client-centred care. Working collaboratively within our health care
system and, most importantly, with our clients, we know we are:
“In Good Company”.
Sincerely,
Rashmi Biswas, President of the Board George Kurzawa,
Executive Director
VISION
CMHA Niagara is a catalyst for an innovative, inclusive and
recovery-based community.
MISSION
2 CMHA Niagara furthers its vision by serving individuals holistically
to develop
and strengthen
CMHA
Niagara Annual
Report 2014-15 their place in the community.
Programs
and Services
COMMUNITY SUPPORT SERVICES
Community Support Services offer regular
visits from our case managers for individuals
in the community to help address the
everyday challenges of living with mental
illness. Some recent changes to this program
involve the implementation of a short term
case management model to help reduce
our waiting list, and we are also continuing
to build upon the success of the Illness
Management and Recovery Program (IMR)
that provides the personalized skills and
strategies for those with mental illness that
will support them in their recovery.
INDIVIDUAL RESIDENTIAL
SUPPORT
In this program, individuals who have been
diagnosed with serious mental illness and
have a history of homelessness are helped
with accessing and maintaining an apartment
in the community. With the support from case
managers, they build their life skills and are
linked to community resources. We also
partner with the Niagara Region Mental
Health Services, collaborating with a team
of mental health nurses, to provide
comprehensive service delivery to our clients.
IMMEDIATE SERVICES
Immediate Services incorporates programs
providing short or no waiting time, for
services to individuals or family members
who are in distress and/or seeking mental
health information. The various programs
include Urgent Support Services, which has
offices in St. Catharines, Niagara Falls and
at the St. Catharines Hospital site; Walk-In
Counselling, which operates one day a week
in Niagara Falls and Fort Erie; Brief Counselling and Intake and Information Resources.
The impact of these programs has been
phenomenal, with reductions or eliminations
of waiting lists for brief counselling. SAFE BEDS PROGRAM
The Safe Beds Program provides 24/7
support to individuals who are in crisis
as an alternative to hospitalization. This
program was originally established in 1995.
In 2012, we formed a partnership with
Bethesda Services to increase our capacity
to service individuals with a Dual Diagnosis
and to fill a gap that existed for crisis
services in the Developmental Sector.
This partnership has proved to be a huge
success and is emerging into best
practice, resulting in the probability of
similar partnerships developing in crisis
services across the province.
JUSTICE PROGRAM
Individuals with mental illness who have been
charged with various offences are supported
through the court system, and with the
difficult transition back into the community.
Our case managers provide counselling and
support to people who are in custody. We
partner with Probation and Parole and offer
group support.
3
WALK-IN COUNSELLING
This year we expanded the Walk-In program
to Fort Erie. This successful model was
recently highlighted at the CMHA Ontario
Conference and is being adopted by other
Branches in Ontario. VOLUNTEER PROGRAM
Volunteers play an integral role in our agency.
Our Community Engagement Program
involves volunteers participating in social and
recreational group activities with clients to
increase interaction and engagement.
Our Social Connections Program has
volunteers connecting with clients to
mutually navigate the transition out of more
formal CMHA services. Additional volunteer
opportunities include our Speakers Bureau
(where someone with lived experience shares
their story), fundraising, bingos, administrative
support and membership on our Board
of Directors.
Our very successful, volunteer-run, Women
& Wellness event helps to fund our Niagara
Falls and Fort Erie Walk-In Clinics, while
promoting greater mental health awareness in
our community. This year a large complement
of volunteers will lend their time and talent to
make a success of our first Ride Don’t Hide
event in the Niagara community. All of our
volunteers receive extensive training and
support. For example, our strong partnership
with the Distress Centre provides the
opportunity to be trained in active listening.
We are extremely proud of, and grateful for,
our volunteers and everything they do.
SERVICE STATS
2014-15
2013-14
LONG-TERM SERVICE (registered clients):
Case Management and Counselling up to two years
1028
900
BRIEF SERVICE (registered clients):
Crisis and Short-term Counselling usually less than one week
1651
1274
FACE-TO-FACE VISITS and telephone call interactions with
individuals not registered in services with CMHA
7192
7240
4 CMHA Niagara Annual Report 2014-15
URGENT SUPPORT SERVICES
Urgent Support Services was started in April
of 2013 to provide an alternative to hospital
visits for individuals experiencing mildto-moderate mental health, addictions or
situational crises. Urgent Support Services
is available at two community locations
(St. Catharines and Niagara Falls) and is
accessible in person, without an appointment.
Feedback from clients show that 76%
reported the service has prevented them
from attending the hospital to deal with an
urgent concern and 98% would seek the
service in the future.
SPECIALIZED EMPLOYMENT
SERVICES
For more than 20 years, the realwork
Program has been working with individuals
who experience mental health concerns and
other disabilities as barriers to employment.
The team meets with individuals in several
regional locations to discuss and
collaboratively identify each individual’s
needs to meet their employment goals. A
Return to Work Action Plan is then mutually
developed to identify action steps to be
taken by each party, in order to address the
person’s needs and to obtain meaningful
employment in the community.
We benefit from our funding through
the Ministry of Training, Colleges and
Universities, as well as our strong and
collaborative partnerships with several
employment agencies including Port Cares,
Business Education Council, Employment
Help Centres, Employment Solutions, Job
Gym, The Hope House, Salvation Army,
YWCA Employment Services and several
regional shelters.
DIALECTICAL BEHAVIOUR
THERAPY (DBT)
This year we participated in the delivery of
a comprehensive DBT program. This researchproven program has been very successful
for individuals with complex mental health
issues. The program includes group and
individual treatment, telephone coaching
and consultation. 5
Balanced
Scorecard
Canadian Mental Health Association, Niagara Branch
Expenses 2014-2015 Year
46.2% Wages
$3,463,991
8.6%
Employee Benefits
645,768
1.7%
Capital Assets & Amortization
122,712
8.9%
Supplies & General
667,682
22.4% Funding Directed to Community Partners
1,681,918
12.2% Occupancy
100%
Customer Service and Quality
3
88.05 %
3
Use of evidence-based clinical interventions has
dramatically improved, indicating that the advanced
training has been successful.
3
Completion of crisis plans and Ontario Common
Assessment of Need has increased to 65% and 80%
respectively, but we are still not at the level required to
demonstrate full compliance with standards.
3
100%
Key Success:
3
We are meeting all of our financial targets.
Key Challenges:
3
Budget pressures will continue and we need to continually
find new efficiencies in our operations.
3
93.47%
Key Success:
3
Last year, our challenge was to increase our Branch core
competencies* by assuring that all staff are at Level I.
Key Challenge:
3
This year, our challenge is to evaluate all staff at the Level
II category of core competencies*.
3
85.00 %
3
Results from our staff survey** demonstrated a high level
of staff satisfaction in most areas. For example, 97% of
staff felt that CMHA Niagara values their ongoing growth
and development.
3
Of the 65 areas measured in our employee survey**,
one received the lowest score of 55%. Employees felt
that their work is not free from unnecessary interruptions
and disruptions. Employees have highlighted this and
three other categories as challenges for improvement.
Key Success:
915,764
TOTAL
7,497,835
Key Challenge:
Revenue 2014-2015 Year
Fiscal Performance
70.2% Local Health Integration Network
$5,318,781
Ministry of Health and Long Term Care
10.2%
(Housing)
771,379
5.7%
Ministry of Training, Colleges &
Universities - Employment Ontario
429,698
2.1%
United Ways
(St. Catharines, Niagara Falls/Fort Erie)
163,349
11.8%
Rent, Grants, Fundraising, Interest
and Other
893,159
100%
TOTAL
$7,576,366
JUST SOME OF OUR DONORS . . .
Sunshine Golf Tournament
in memory of Elio Fabrizi
PenFinancial Credit Union
is our Community Champion of
Women & Wellness
Operational Effectiveness
Workplace Health and Excellence
Key Success:
Community Sponsors of CMHA:
• Canadian Tire Financial Services
• Lancaster Brooks & Welch LLP
• May Court Club
• Stamford Lioness Club
• Trailcon Leasing
HEALTHY INDIVIDUALS = STRONG COMMUNITIES
HEALTHY COMMUNITIES = STRONG INDIVIDUALS
6 • W.S. Tyler
• Wilson Truck Lines
• Zavitz Financial Strategies
CMHA Niagara Annual Report 2014-15
Key Challenge:
* CMHA Niagara adopted, in 2012, the evidence-based “Competencies for Canada’s Substance Abuse Workforce”
** In 2013 CMHA Niagara adopted the new National Standard of Canada for Psychological Health and Safety
in the Workplace survey.
CMHA Niagara Annual Report 2014-15 7
WOMEN & WELLNESS
Supporting Family Mental Health
Ride Don’t Hide is an annual community bike ride hosted by the Canadian Mental Health
Association in celebration and support of mental health for all. CMHA Niagara will be
holding its very first Ride Don’t Hide event on Sunday June 21st, 2015 as part of the
national movement. We hope to raise awareness and
decrease stigma around mental illnesses
that affect one in five Canadians –
only a third of whom receive treatment.
The funds raised will help build mental
health in Niagara through the programs
and services that we provide.
During the last 5 years, 1700 Niagara women
have attended Women & Wellness and
$120,500 has been raised. This annual
educational fundraiser helps people better
understand mental illness through hearing the
experience of others and sharing their own
stories; generous sponsors and attendees
provide funds; businesses in Niagara give
products and services, all of which support
Canadian Mental Health Association, Niagara.
For the last 3 years, money has been given to
set up and expand the Walk-In Counselling
service we offer in Niagara Falls and Fort Erie.
Women & Wellness is volunteer-driven. At the
5th event on February 19, 2015, fifty people
helped manage the experience of 500 women
who came to Club Italia and 14 amazing
individuals spent a lot of last year planning
this outstanding evening.
During the years we have brought remarkable
women to speak about many challenges of
mental illness: Jan Wong and her experience
with workplace depression, Karen Liberman
whose long journey of hope, recovery and
wellness inspired us and Rona Maynard,
formerly with Chatelaine, who believes
change is in the wind.
The 6th Women & Wellness will be on February
18, 2016. Mark your calendars.
Thank you to our Supporters!
Many individuals, organizations and businesses have supported the work of CMHA Niagara
Branch. Their generosity both financially and with in-kind services and products has allowed
us to enhance or extend programs and services.
Mike Abbott
Larry & Mary Loretta Aird Oscar Alfaro
Andrew Peller Limited
Christopher Anguish
J. Richard Armstrong
Armstrong Strategy Group
Judy Aspden
Annette Azzopardi-Cote
Vanessa Bailey
Glenn & Shannon Baker
John Balaban
Mary Ball
Marie Balthazaar
Mary Barbisan
David Barrett
Deanna Barrow
Catriona Barry
8 CMHA Niagara Annual Report 2014-15
Mary Barzyk-Livingston
Jane Bauer
Kellie Bauer
Les Beattie
Beatties Basics
Dianne Beckett
Cheryl Beland
Bell Canada
Bell Media
Bernardi HR Law LLP
Hugo Bessems
Rashmi Biswas
Brenda Blais
Body Bliss
Simone Boichuk
Sandra Bolibruck
Rebecca Booth
Julie Boston
Boston Pizza Foundation
Brady Maltby Financial
Services
Alison Braithwaite
Penny Branston
Allen, Danielle & Marc
Brieault
Laurie Brisson
Erin Brown
Melanie Brown-Robson
Atje Bruinsma
Catherine & Therese Bryant
Ruth Buchanan
Sarah Burtenshaw
Burtnik Printing
Deedee Butty
C. Burt & Associates
CAA Niagara
CMHA Niagara Annual Report 2014-15 Choralis Camerata
Carol Cameron
Marlene Campbell
Wayne & Helga Campbell
Canadian Tire Financial
Services
P. Anna Carlone
Carriere & D’Amico
Commercial Luxury
Collection
Terrance & Barbara Carroll
Robini Cecchini
Cheryl Chambers
Lynn Champagne
Luca & Rita Chimienti
Darlene Ciccareli
Patricia Ciccarelli
Classic Touch
Gloria Climenhaga
9
Club Italia
Allan & Jill Cole
John & BrendaColeman
Chad & Mary Collins
John & Laurel Collins
John Collins
Comfort Inn
Commercial Digital Print
Bruce Conlon
Peter Connelly
Jamie Consoli
Connie Constanzo
Lynda Contant
Ken Corfield
Courtyard Marriott
Cathy Crabbe
Robert & Patricia Creighton
Krista Cunningham
Cytec Canada Inc.
Daniel & Partners LLP
Jeanate Davis
Matthew & Robyn Davis /
Servinis
Joanne Delano
Deloitte
Marilyn Demers
Desjardins, Caisse
Populaire
Vivian DeVoe
Karen Dickhout
Louisa DiFrancesco
Alex Digenis
Anna Digiovanni
Laurie DiLibero
Lina & Peter DiPietro
Distress Centre of Niagara
Mavis Doherty
Stuart Dorricott
Tamara Dover
Ruth Dubord
Linda Dueck
Dave & Angela Dumele
Gail Dunn
Cory & Shannon Dunnett
Kim Dupuis
Kara Eberly
Elaine Edmiston
Marjorie Edmiston
Elementary Teachers’
Federation of Ontario
Linda English
Entourage Limo Niagara
Courtney Evers
Antonio & Ermina Fabrizi
Laura Fakla
10 Kelly Falconer
Family First Pharmacy
Theresa Fazekas
Lynn Fee
Jennifer Fisk
Maureen Flangnatti
Foliera
Peter Franceschini
Bob & Bonnie Galbreath
Gloria Gallaghar
Kathy Gammon
Trish Gander
Laura Garner
Kim Gatt
Brenda Gaudreau
Nancy Genovese
Judith George
Karla Gilmore
Wanda Gilmore
Beverley Goodman
Matthew Goodman
Terry & Nancy Gorman
Grace United Church
Grantham Medical Clinic
Lisa Gray
Great West Life
Valerie Green
Susan Greene
Hilda Greensides
Karen Greensides
Edward & Colleen Griffith
David Griffiths
Margaret Griffiths
Group 92 Mechanical Inc.
John Gursky
Aurora Hansen
Jessica Hansler
Harbour Fellowship Baptist
Church*
Dorothea Hayslip
Vicky Heil
Henderson’s Pharmacy
Henley Honda/Subaru of
Niagara*
Isabel Henning
Rob & Miriam Hewitt
Cari Hill
Judy Hilmayer
Barbara Hodwitz
Milion Holenski
Yvonne Holland
Kim Holmes
Marlene Houstan
David Howe
Kathy Hume
Florence Hutton
Susan Iker
Karen Irwin
iSilhouette Niagara Falls
Zeau Ismail
Mary Lou Jackson
Jane Lauermeier ND
Frank Javor
John Howard Society of
Niagara
Sheryl Johns
ChristopherJohnson
Elize Johnson
Shirley Johnson
BradJohnstone
Annie Jones
Tina Jones
Susan Kassam
Denise Kelly
Patricia Kelly
Rick Kemp
Susan Kerwin
Carolyn Kett
Ludmila Klammer
Lolly Klok
Rick Klok
Analee Kostruk
Gema Kramer
Paul & Janet Krowchuk
Lynn Kyle
Sophie Lakis
Lancaster Brooks & Welch
LLP*
Jeannine & Anne Landry
Joe Lapinski
Laundry Books
Laureate Alpha Xi Chapter
of Beta Sigma Phi
Sorority
David Leclair
T. Lesniczek
Jacilynn Lewis
Craig Liddiard
Doris Liddiard
Pam Lilley
Lisa Linders
Beverly Lipsitt
Kim Lisicky
Marsha Lostracco
Alexanderia Luciani
Judith Lusk
Judith MacCarthy
Craig & Janice Makepeace
David & Patricia Makinson
CMHA Niagara Annual Report 2014-15
Sharon Maksymyshyn
Elizabeth Manker
James Mann
Christine Marks
Constance Marr
Henry Marsh
Martindale Physiotherapy
Charles & Diane Martyk
Sam & Shirley Martyk
George Martyniuk
Susan Massi
Glenys Matthews
Gail Maxted
May Court Club
Lnda Mayers
Peter McConnell
Gregor McDonald
Roderick & Laurie McDowell
Charles & Eileen McEwan
Eileen McEwan
George McIntosh
Frances McKenzie
Diane McLean
Richard & Patricia McLennan
Ann McLeod
James & Margaret McNicol
Meridian Credit Union
Beth Michaud
Antonio Miele
Susan Mifsud
William & Muriel Mines
Louisa Minniti
Paul & Patricia Misner
Jamie Lee Mock
Crystal Moirn
Ellen Morningstar
Bryan & Sharon Morris
Dianne Morris
Tim Morrison
Timothy & Barbara
Morrison
Jamila Motala
Cathy & JoeMous
Gayle & JohnMous
Jennifer Mous
Arthur Moyer
Vera Muelli
Alberta Muratori
Janice Murphy
Jennifer Murray
Julia Muscato
MyTributeGift Foundation
N.N.C.C. 32, Mill Run
Bita Naipaul
Saify & Khadija Nakhooda
Jillian Nero
Mary Nestorovich
David Neufeld
Margaret Newby
Bev Newton
NFC Management Fund
Niagara Falls Labour
Charitable Foundation
Bingo Fund*
Niagara Healing Arts
Niagara Health System
Niagara Region Waste
Brenda Nicolaides
Steve Nicolaides
Brigette O’Connor
Anna Maria Oddi
Joan Onofrio
OPSEU Local 242,
Niagara College
Tom & Joan Osmon
Jayne Paquin
Zita & Dave Parkins
Mary Anne Parry
Suryalata A Patel
Leila Paugh
PenFinancial Credit Union
Gail Penner
Tracey Pewer
Christine Philbrick
Denise & Douglas Pickard
Ruth Anne Pipher
Cathie Popp
John & Terry Prowse
Mary Pullin
Pam Puopolo
Joseph Purpura
Laurie Rahn
Margaret Rankin
Marilouise Rankin
Mary Ann Ratcliffe
Gladys Reed
Regional Municipality
of Niagara
Susanne Rigglesford
Ray Ring
Peter & Sandra Roarco
James Rodgers
Bonnie Rootes
Jaime Rootes
Royal Canadian Legion
Branch 24
Linda Saari
Grace Sakas
Sandra Siemens Tax
Service
Janet Santangelo
Vito Santoro
Ermano & Dorothy
Santarella
Mark Savage
Krista Schild
Victoria Sesto
Lori Shafley
David I. Shapiro
Linda Shaw
Shaw Festival
Sheehan & Rosie Ltd.
Sheila Shermet
Sherry Campbell Counselling
Taralyn Shields
JohnShierlaw
Alice Shoemaker
Leslie Siewersten
Kathy Silverthorn
Cathy Simon
Annamarie Simpson
Kathleen Skinner
Ellen Smith
Jane Smith
Pat Smith
Doreen Smythe
Joe & Patricia Sordo
Josie Spadafora
Stamford Lioness Club
Jocelyn Staynes
Frances Stocker
Michelle Stranges
Lucy Strohak
Julia Stroud
Sullivan Mahoney LLP
Vincent & Ann Sutton
Cindy Swartz
Harmony Szolga
Jill & Gary Taylor
Telecom Computers
Lesley Terry
Leona Terryberry
The Corporation of the City
of St. Catharines*
The Ice House Winery
The Review
The Robazza Family
The Sheridans
The Standard
The Tribune
Anne Thompson
Willard Thorne
Frederick & Joan Tobin
Anne Toneguzzo
Toronto Dominion Bank
Penny Towndrow
Trailcon Leasing Inc.
Edward & Linda Trinacty
Unifor Local 199 Retirees
Paul Van Rooy
Susan Veldman
Vermeer’s Garden Centre
Joanne Verrege
Mary Lou Vescio
CMHA Niagara Annual Report 2014-15 Rita Vescio
Vintage Hotels
Mary Visentin
Vitare
Jody Vizza
W.S. Tyler
Lori & Ryan Walker
Walker Industries
Jennifer Wallace
Marlene Wallace
Wilma Wark
Carol & Mike Watson
Jeffrey Weiner
Laura Welch
Susan Werner
Westview Centre 4 Women
White Oaks Resort & Spa
Dorothy Whittaker
Michael & Marion Whittaker
Andrea Wick
Donna Williams
Elizabeth Williams
Wilson Truck Lines Limited
Stephanie Wilton-Duncan
Keith Winger
Karin Wright
Pauline Wright
David & Leony Yacyshyn
Santina Yacyshyn
Shizuko Yano
Valarie Yeates
Christopher Yendt
Zavitz Financial Strategies
Halo Zeppieri
Steve Zeppieri
11
“
“
Focused on expanding
access to services for
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