THE #1 ONLINE SALES & MANAGEMENT
TRAINING SYSTEM FOR RETAILERS
Increase Sales Improve Customer Loyalty Increase Staff Retention Improve Store Performance
graffretail.tv
What Is Graff Retail TV?
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Sustainable Retail Training. Proven Results.
• Make no mistake. Graff Retail TV is about getting better results from your stores. Period.
• And, improved results that keep coming week after week, year after year.
• The key is our never ending reinforcement strategy that keeps your training alive in your
stores every day of the year. No more ‘one and done’ programs that just don’t work.
Improving Staff Performance Where You Need It Most
• Your sales staff could and should be selling more. Our Get Selling training system gives
them the skills they need to sell more and satisfy your customers.
• Your Store Management teams need to get better productivity out of their teams. Our
Get Managing training system provides them with the skills they desperately need to
better manage their teams and as a result, improve store results.
Ready To Go Training That Fits Your Business
• Everything you need is right here. Everything. Yes, everything!
• Imagine being able to implement your sales or management training system without
months and months of development (and tens of thousands of dollars).
• Then, imagine having it executed in your stores with little to no requirement for Head
Office handholding. We do it all for you.
If Customization Is Right For You, We’ll Make It Right
• If your business needs and wants some or all of our programs customized to fit your
business and your brand, we can do that.
• Whether it’s as simple as customizing workbooks or as detailed as reshooting videos, we’ll
create a final program that suits all your needs.
Why Thousands of Stores Use Graff Retail TV
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Easy To Use
• Staff can access online training anytime, anywhere, on any device
• Easy navigation across entire e-learning platform
No Limitations
• Watch retail-specific videos as many times as you like, no cap or limits
• All staff enrolled in training – doesn’t matter if you have 1 or 1000 employees
Turn-Key Training
• System includes everything – videos, workbooks, coaching tools, assessments, back-end
performance reporting, reinforcement tools, personalized certificates of completion, ongoing support from Graff’s team of experts
Sustainable Proven Results
• Not your everyday, ordinary training program - Not a ‘one and done’ type of program that
is easily forgotten with short term results
• Graff Retail TV is a sustainable training system that literally works in your stores every
week and every day
Retail Specific
• This isn’t a generic learning experience
• Every topic, every piece of content and every example is 100% retail specific
• More than 30 years of award winning retail training is included in our programs
The Skills Your Managers Need
To Improve Store Productivity
Get Managing Topics
• Hiring the Right Staff and Reducing
Turnover
• Priority Management
• Getting Your Sales Teams To
Actually Sell
• Retail Leadership
• Performance Coaching
• Achieving Compliance on Store
Standards
• Motivating and Engaging Your Teams
• Understanding and Driving Your Store
Metrics
• Retail Math: The Business of The Business
• The Manager’s Troubleshooting Guide
Book a demo of our online training systems today!
905-842-1275 [email protected] graffretail.tv
Retail Specific Selling Skills That Drive Great Sales
Get Selling Topics
• Establishing Rapport
• “Question” Your Way to the Top of
the Sales Chart
• Presentation that Sell
• Selling More Items to Every
Customer
• How to Close the Sale
• Overcoming Customer Objections
• Building Customer Loyalty
• Driving Average Sale
• Improving Your Conversion Rate
• Attitude is Everything
• 10 Ways to be a Sales Pro on the Floor
• Dealing with Common Selling Challenges
Subscribe today!
905-842-1275 [email protected] graffretail.tv
Everything You Need. Just For Retailers.
Ready To Go.
Video Based Learning
Get Selling Subscription – 12 core sales
training video episodes, plus 2 minute support
videos every 2 weeks, bonus intro videos and
Fast Track video.
Get Managing Subscription – 10 core
management training video episodes; including
the most sought after management training
topics!
Easy Roll-Out
Weekly Training directives provided by Graff
Retail TV
Easy implementation process with action
items for practical application right away
Learn from Industry Expert
Kevin Graff, President of Graff Retail TV is
your host and expert trainer
Kevin is one of North America’s leading
retail experts, author and keynote speaker
Unlimited Access
Learn what you want, when you want
Watch on your computer, tablet or mobile
device
Downloadable Workbooks
Workbooks for staff and managers packed with
samples, templates, activities and more!
And, Get Managing subscriptions also include
a Manager’s Tool Box filled with resources that
make implementation a snap!
On-going Support
Free quarterly Q & A Webinars
Graff experts offer on-going store support
throughout your entire subscription
Online Assessments
Test learner’s retention with online
assessments
Performance Reports
Back-end reporting offers real-time
performance tracking and assessment
scoring
Results We’re Proud Of…And Results You Need!
11%
Increase
in Average
Sale
Increase in
Add-Ons
19%
Staff
Turnover
Down 19%
Sales
Increase
of 9.3%
Internal
Promotions
Up 50%
CSI Scores
Improved
8%
Conversion
Rates Up
7%
ASK YOURSELF
1. Are you proud of the results of your current sales training program?
2. Be honest. Have you trained your managers how to manage their staff?
3. Are your existing training programs working EVERY DAY in your stores?
4. Customers expect more. Are your store teams meeting these increased
expectations?
5. Do you really believe your current training delivers results?
If you answered “NO” to even one of these questions, it’s
time to revisit the quality of training you are delivering to
your front line teams. We can help!
905-842-1275
[email protected] graffretail.tv