Questionmark Conference 2017
Certifying Services-Oriented Associates
Mike Kuret
Business Analyst
PetSmart, Inc.
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Limited. All other trademarks are acknowledged.
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Questionmark Conference 2017
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Pet Industry Statistics
Slide 2
$62 billion
65%
2016 household
pet spending
of U.S. households
have pets
equating to
79.7 million
homes
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.
All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Questionmark Conference 2017
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Who We Are
Approximately
OFFICES
Slide 3
$7.4 billion in annual sales!
RETAIL STORES
DISTRIBUTION CENTERS
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.
All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Questionmark Conference 2017
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Retail Locations
1500+
Stores in North America
(including Alaska, Hawaii,
Canada, and Puerto Rico.
Slide 4
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.
All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Questionmark Conference 2017
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Our Differentiations
PET
SERVICES
Over
$800 million
in annual Services
sales
Slide 5
ASSORTMENT AND
VALUE
Over
OMNI AND
DIGITAL MEDIA
More than
11,000
in-store products,
many are exclusive
or proprietary
$80 million
in annual sales on
PetSmart.com
PASSIONATE
ASSOCIATES
You can count on
53,000
associates to be
passionate about
our brand
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.
All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Questionmark Conference 2017
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Services
PET TRAINING
Slide 6
DOGGIE DAY CAMP
PETSHOTEL
BANFIELD
GROOMING
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.
All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Questionmark Conference 2017
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Pet Training
PET TRAINING
Slide 7
Helps pet parents establish good and
desired behaviors within their dogs
through positive reinforcement.
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.
All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Questionmark Conference 2017
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Doggie Day Camp
Supervised play with other dogs.
DOGGIE DAY CAMP
Slide 8
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.
All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Questionmark Conference 2017
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PetsHotel
PETSHOTEL
Slide 9
Daycare or overnight boarding for cats
and dogs.
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.
All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Questionmark Conference 2017
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Banfield Pet Hospital
Preventative pet healthcare, surgical,
dental, and emergency care.
BANFIELD
Slide 10
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.
All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Questionmark Conference 2017
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Grooming
Bath and haircut packages for cats and
dogs.
GROOMING
Slide 11
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.
All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Questionmark Conference 2017
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Our Vision
We love pets and we believe pets make us better people.
PetSmart will be the trusted partner to pet parents and their
pets in every moment of their lives.
Slide 12
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.
All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Questionmark Conference 2017
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Training Grooming Associates
Internally-trained bathers and stylists.
On-staff veterinarian oversight.
Annual re-certification.
Slide 13
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.
All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Questionmark Conference 2017
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Training Grooming Associates Using Questionmark
A Two-Part Approach
1.
Slide 14
2.
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.
All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
Questionmark Conference 2017
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Q&A
Slide 15
Copyright © 1995-2017 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark.
All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.