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November 2016 • News for SRP M-Power Customers • srpnet.com
STRETCH YOUR ENERGY BUDGET THIS
HOLIDAY SEASON
Did
YOU
Holiday celebrations are a great time to
gather with family and friends. But when
know?
you’re on a tight budget, it can also be
stressful. SRP is here to help with tips to save you
money on your home’s three biggest energy users during this time
of year: heating, cooking and lighting.
M-Power’s Friendly Credit
allows your power to stay on
if you run out of energy credit
from 8 p.m. to 8 a.m. throughout
the week.
• When using your heater, set your thermostat between 68° and 70° when you are
home and at 65° or lower when you’re away.
• Keep draperies or blinds open during the day to let in the heat and close them at
night to retain the heat.
Just purchase and load credit
before 8 a.m. to keep electricity
connected. Your meter will keep
track of the amount of energy
you used during Friendly Credit
times and will subtract this
amount from your next purchase
when you insert a smart card
into the display unit.
• Fill the oven with as many items as can be cooked at one time.
• Turn off the oven 15 minutes prior to completion.
• Consider using timers for your exterior lights. It will make your home more secure
at night and avoid wasting energy during dawn, early evening and daytime hours.
For more energy-saving tips, visit savewithsrp.com.
DON’T FORGET YOUR M-POWER CARD
Be sure to check your display
often for your remaining credit
balance. It is a good idea to
keep a spare smart card with
credit to ensure you don’t run
out of power.
Did you know that leaving your
SRP M-Power® smart card in the
display unit will cause its batteries
to run low?
After you purchase power on
your smart card, you must insert
the card into the display card
slot to load the credit onto the
meter. As soon as you insert the
smart card, the message on the unit will change to “Please Wait, Processing Card.”
When you see the message “Card Processed,” remove the smart card and store it in
the card envelope provided. These steps will help you conserve the display unit’s
battery power.
LOWER SEASONAL PRICES IN EFFECT
BILLING MONTHS
Lower prices begin in November and continue through April 30. The
High
Demand
price you pay per kilowatt-hour rises and falls with the seasonal demand
for electricity.
The price is lower in the six cooler billing months (November through April)
and higher during the six warmer billing months (May through October).
For more information about seasonal prices, go to srpnet.com/mpower or
call (602) 236-8855.
Low
Demand
May
June
Peak
Demand
July
August
High
Demand
September
October
Low
Demand
January
November
February
December
March
April
HELPFUL TIP WHEN VISITING AN SRP PAYCENTER
Wait times at SRP PayCenter® locations are shortest before
located in grocery and convenience stores across the Phoenix
10 a.m. and after 8 p.m. throughout the week.
metro area. To find a location near you, visit srpnet.com/paycenters
You can purchase credits for electricity from 100 PayCenters
or call (602) 236-8855.
SRP LOANED EXECUTIVES BOLSTER
UNITED WAY FUNDRAISING
SRP is committed to improving the quality of life in the communities we serve. It’s part of our
mission in addition to providing affordable, reliable water and power. One of the ways we
honor this commitment is through our partnership with the United Way and by participating
in the Loaned Executive Program.
Each year SRP lends employees to three United Way organizations in the Valley. These
employees gain valuable professional development skills while working full time for the
United Ways helping to plan and implement the nonprofits’ annual fundraising campaigns.
BEWARE OF
SCAMMERS
DURING THE
HOLIDAYS
Protecting your personal information is
one of our highest priorities here at
SRP. That’s why we want to alert you to
an uptick in scams that can occur
The Loaned Executives’ expertise and relationships with employers and community
during the holiday season.
organizations help the United Ways meet their annual fundraising goals and carry out their
Scammers may use a number of ways
mission of providing the necessities of food, shelter, clothing and health services for
individuals in need.
to contact you — by phone, email or
even in person. In most cases they
This year SRP is providing three Loaned Executives to United Way. We are also honored to
demand payment followed by a threat
have SRP Vice President John Hoopes serving on the Valley of the Sun United Way board
of disconnection.
and Kevin Nielsen, Senior Director, Valley Generation, serving on the Mesa United Way board.
Please remember that SRP does not
STRING HOLIDAY LIGHTS WITH CARE
conduct business in this manner. We
Each year SRP Safety Connection™ reminds you to stay safe when putting up
disconnection. Call us anytime at
decorative lights. For more tips to stay safe around electricity and water, visit
(602) 236-8855 for accurate
srpnet.com/safety.
information about your account. For
do not contact you and threaten
more tips to protect yourself from
scams, visit srpnet.com/scam.
WILL ARIZONA SEE ANY DROUGHT RELIEF THIS WINTER?
Last winter’s runoff season overpromised and under-delivered as a
we head into fall and the next potentially wet winter season, reservoir
much-advertised El Niño failed to provide drought-relieving rain and
storage is at 48% of capacity — just 2% less than last year at this
snow to Arizona. In fact, the runoff season proved to be an
time. We can thank careful water management and planning, which
unprecedented sixth consecutive year of below-median runoff into the
reservoir system.
As one of the Valley’s largest suppliers of water, SRP’s water
managers have learned a great deal over the past 20-plus years of
drought conditions. Regardless of the forecast, SRP plans for severe
drought conditions to continue. It ensures that any surprises are
positive ones that result in more water in the reservoirs than planned.
How did that work out last winter? On May 1, the traditional end of
the runoff season, total SRP storage was essentially right on target. As
includes supplementing our surface water supply with groundwater.
So what is the forecast for this coming winter? The consensus is that
the weak La Niña conditions in the Pacific should bring yet another
dry winter to Arizona. On the other hand, maybe Arizona will be
lucky this year and forecasts will be wrong two years in a row.
Regardless, SRP’s water managers will be planning for continued
drought while quietly hoping this will be the winter that surprises us.
To learn more about SRP’s water management, visit srpwater.com.
CALL ON US
CUSTOMER SERVICES
TDD SERVICE
(602) 236-8888
711, AZRelay.org
srpnet.com/paycenters
We’re here to serve you 24 hours
a day, seven days a week.
CUSTOMER CORRESPONDENCE
ENERGY SAVINGS
AND REBATES
ELECTRICITY EMERGENCIES
(602) 236-8811, 24 hours a day
Customer Comm. Svcs.
CUB363
P.O. Box 52025
Phoenix, AZ 85072-2025
[email protected]
PAYCENTER LOCATIONS
savewithsrp.com
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November 2016
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