Macy’s Company facts
• Macy’s is known as the Great American
Dept Store and was established in 1858
• Macy’s heritage includes the Macy’s
Thanksgiving Day Parade, Fourth of July
Fireworks, flower shows, and animated
window displays
• The largest department store and most
famous location is the Macy’s Herald
Square location in NY. This store is also
one of the most visited locations by tourists
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Overview
Macy's, Inc., with corporate offices in
Cincinnati and New York, is one of the
nation's premier retailers, with fiscal 2010
sales of $25 billion.
– Operates 849 department stores in 45 states,
the District of Columbia, Guam and Puerto Rico
under the names of Macy's and Bloomingdale's,
as well as the macys.com and
bloomingdales.com websites.
– The company also operates two Bloomingdale's
outlet stores.
– Total Number of Employees: 166,000
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Overview
In 2009, Macy’s rolls out its My
Macy’s localization initiative
nationwide, creating 49 new
local stores districts (for a total
of 59), while adopting a unified
national operating structure.
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Macy’s Distribution
Centers
• 24 locations with 4 main categories
– DC which handles store outbound
merchandise
– DC for .com business
– Hub for furniture delivery
– Returns
Third Parties handle almost all of the deliveries
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• The outbound and .com
Distribution Centers have
Occupational Health & Safety
Managers onsite
• This position is mainly staffed
by RNs who do safety
training/accident
reporting/wellness/etc
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Risk Management Organization
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Risk Management Locations
Risk Management
Associate Count
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Cincinnati Office
– Claims Handling: 70
– Risk Control: 3
– Business Continuity: 4
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• NY: 1
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– Systems: 4
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St. Louis Office
– Nurse Case Managers: 7
– Risk Control: 2
Redondo Beach Office
– Claims Handling: 24
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– Risk Control: 4 (SF &
LA)
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Baltimore Office
– Claims Handling: 15
– Risk Control: 2
Burlington Office
– Claims Handling: 2
Miscellaneous Risk Control
– Houston: 1
– Miami: 1
– New Jersey: 5
– Seattle: 1
Kapolei Office
– Claims Handling: 1
Total Employees: 147
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WC
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Self insured in 45 states
Self administer claims in 39 states
TPA/Insurance Carrier handle 5 states & Guam
ND & PR are state fund
Functions handled in house by Macy’s
• Accident reporting
• Claim handling
• Telephonic nurse case management
• UR in NY and UR that meets acoem in CA-peer reviews handled
by a vendor
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Macy’s Risk Control
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DEVELOP AND MAINTAIN SAFETY & PROPERTY ASSET PROTECTION PROGRAMS ‐ STORES/LOGISTICS/SUPPORT DIVISIONS
DEVELOP ALL MATERIALS FOR STORE EXECUTION OF THE SAFETY PROGRAM
LOSS TREND ANALYSIS TO IDENTIFY RISK REDUCTION OPPORTUNITIES & CONTROLS
DEVELOP COMPANYWIDE SAFETY AWARENESS PROGRAMS & PROMOTIONS DEVELOP TARGET STORE STRATEGIES
CONSTRUCTION/RENOVATION PLAN REVIEWS
STORE VISITS/SURVEYS
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• SAFETY & PROPERTY AUDITS
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TRAINING
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ACCIDENT INVESTIGATIONS
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LOCATION INSPECTIONS
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FIRE PROTECTION SYSTEM ANALYSIS & TESTING
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CONTRUCTION/RENOVATION SITE INSPECTIONS
DEVELOP & MAINTAIN ANNUAL CLAIM EXPENSE ALLOCATION & SAFETY INCENTIVE PROGRAMS
OSHA – PROGRAM DEVELOPMENT, TRAINING PROGRAMS & HANDLING OF ALL COMPLAINTS/INSPECTIONS/CITATIONS
SYSTEMS OWNERS – IN‐HOUSE SAFETY ACTIVITY REPORTING SYSTEM & EXTERNAL SAFETY & PROPERTY RECOMMENDATIONS DATABASE
THANKSGIVING DAY PARADE SAFETY PROTOCOL AND PARADE DAY SAFETY TEAMS
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