DISC Style Communication Tips:
High C’s most want others to socialize
High D’s most want control, challenge,
less & focus on details, logic & accuracy.
autonomy to make decisions & solve
problems.
When in Conflict, Can:
• Become defensive & stubborn
• Strategize to ‘get-even’
• Resist passive-aggressively
• Overpower with logic and fact
Be Sure To:
• Prepare your case in advance
• Do not force a rapid decision
• Minimize chit-chat, stick to business
• Avoid emotional appeals & ambiguity
• Provide facts, figures & logic
• Share/discuss specific
expectations and deadlines
• Demonstrate loyalty
• Be precise and focused
“USE LOGIC. GIVE THEM
TIME & ALL OF THE DETAILS”-
When in Conflict, Can:
• Become aggressive & autocratic
• Create win/lose outcomes
• Refuse to bend
• Overpower with force
Be Sure To:
• Share the bottom-line first
• State points clearly, briefly
• Let them vent
• Give facts, be fast
• Be clear about rules and expectations
• Show your competence & independence
• No idle chatter or long stories
• Be prepared, share detail only as requested
• Support and maintain, don’t direct or order
“BE PREPARED. BE BRIEF. BE GONE”
High S’s most want others to be relaxed,
agreeable, cooperative & appreciative.
High I’s most want others to be friendly,
When in Conflict, Can:
• Avoid aggression
• Try to save relationships
• Accommodate or give-in
• Simmer beneath the surface
When in Conflict, Can:
• Talk a lot & must feel ‘heard’
• Gloss over tension, initially
• Verbalize feelings impulsively
• Personally attack
Be Sure To:
• Start with a personal comment
• Present your case non-threateningly
• Make sure they really are in agreement
before moving on
• Use a logical, step-by-step approach
• Let them know how things will be done
• Give time & support to
adapt to change
Be Sure To:
• Ask for their opinion
• Let them talk/express/vent
• Share individual recognition publicly
• Don’t be abrupt, cold or curt
• Allow time to socialize
• Provide big picture & limited details
• Follow up about the details, in writing
• Ask specific questions if you want
specific answers
“START PERSONAL, PROVIDE
ASSURANCES, CHECK-IN OFTEN”
“LET THEM TALK THEMSELVES
TO CLARITY”
emotionally honest and want to be
recognized for their contributions.
Priceless Professional Development 770-578-6976 www.pricelessprofessional.com
DISC Style Tendencies /Observable Behaviors:
High Compliance
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Cautious Pace
Neutral, Appears Distant
Introvert-Thinks Before Talking
Resists Change
Focuses on Tasks First
Analytical
Wants to Get it Right!
Decides Cautiously
Precise
Indirect
Wants Details
Accuracy
May Be Quick to See Mistakes
High Dominance
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High Steadiness
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Cautious Pace
Neutral, But Warm
Introvert-Thinks Before Talking
Resists Change
Focuses on People First
Good Listener
Wants Limited Change!
Decides Cautiously
Amiable
Indirect
Wants Details
Team Player
May Be Quick to Agree
Fast Pace
Animated
Extrovert -Talks to Think
Embraces Change
Focuses on Tasks First
Urgent
Wants to Win!
Decides Quickly
Assertive
Direct
No Time for Details
Bottom Line
May Be Quick to Anger
High Influence
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Fast Pace
Animated
Extrovert-Talks to Think
Embraces Change
Focuses on People First
Optimistic
Wants to Talk!
Decides Quickly
Upbeat
Direct
Details Are Not Fun
Motivates Others
May Be Quick to Change
Priceless Professional Development 770-578-6976 www.pricelessprofessional.com