Considerate Constructors Scheme
Performance Review
Second half 2013
Contents
1Introduction
2
2,000th site registered with the CCS scheme
3
Code of considerate practice
4
Kier Group performance from July to December 2013
5
Second visit analysis
6
Best practice and below average performance by category
8
Kier Group companies performance in second half 2013
14
Examples of best practice in recent site reports
20
CCS Co-ordinators
Introduction
The importance of corporate responsibility (CR) in winning new work across the Group in the
future has grown exponentially in the last year following the enactment in January 2013 of
the Public Services (Social Value) Act 2012. This single Act has led to a significant increase
in the number and detail of CR-related questions demanded from all our PQQ and tender
submissions, both private and public sectors, where community social value has to be
demonstrated and evidenced in every procurement process.
Against this background, it is clear that our associate membership of the Considerate
Constructors Scheme (CCS), the comprehensive registration of our projects across the
country and our continued excellent performance within the Scheme’s Code of Conduct is
of critical importance to our future business. The five areas under which our projects are
assessed under the Scheme (Workforce, Safety, Environment, Community and Appearance)
are very much at the heart of how we measure and demonstrate our CR credentials to both
existing and potential clients.
We use the performance data that we get from the CCS monitors (in effect, third-party
assessors) to demonstrate to clients how we work closely and sensitively within the
communities and environments surrounding our projects. Armed with such evidence from
CCS scores, our PQQ and bid teams can provide real, tangible data to prove to clients that we
consistently out-perform the industry average wherever our work takes us.
For nearly every contract we tender, whether in the Construction, Services or Property/Homes
business streams, there are a plethora of questions seeking evidence that we can genuinely
deliver social, environmental and economic value to the communities in which the project is
located. The CCS scores we have achieved in that locality, together with the monitors’ reports
indicating best practice or innovation, have proved invaluable in providing such evidence.
So I ask all project teams to please keep up the good work in consistently out-performing our
competitors and help us win even more business in the future.
Steve Bowcott
Chief Operating Officer
Kier Group plc
Kier Group plc Considerate Constructors Scheme performance review - first half 2013
1
2,000th site registered with the CCS scheme
Since becoming an associate member of the Considerate Constructors Scheme (CCS) in January
2008, Kier has registered over 2,000 sites with the scheme. We stand alongside 52 other contractors
as associate members, proving our commitment to comply with all aspects of the Scheme’s Code of
Considerate Practice.
Kier’s chief operating officer (COO) Steve Bowcott recently joined former CCS director and monitor Nigel
Marks atop the roof of our construction project St Georges Court on New Oxford Street, London.
This milestone event represents our commitment not only to our associate membership, and
acknowledges the long-standing commitment Kier has made towards improving the image of the industry.
It also demonstrates our ability to consistently achieve the things that make up the CCS Code of
considerate practice:
Caring about our appearance
Respect for the community
Protection for the environment
Securing everyone’s safety
Valuing our workforce
More details on how to achieve best practice on each of these criteria can be found on page three.
Pictured front left: former scheme director and monitor Nigel Marks present the award to Steve Bowcott, COO.
Back left: senior section manager Carl Ayres, Kier Construction London MD Mark Pengelly, director of corporate
responsibility Alan Smith, and project manager Justin Willison.
2
Kier Group plc Considerate Constructors Scheme performance review - second half 2013
Code of Considerate Practice
Considerate constructors seek to improve the image of the construction industry by striving to
promote and achieve best practice under this Code. They will:
Care about appearance:
Constructors should ensure sites appear professional and well managed.
Ensure that the external appearance of sites enhances the image of the industry.
Be organised, clean and tidy.
Enhance the appearance of facilities, stored materials, vehicles and plant.
Raise the image of the workforce by their appearance.
Respect the community:
Constructors should give utmost consideration to their impact on neighbours and the public.
Inform, respect and show courtesy to those affected by the work.
Minimise the impact of deliveries, parking and work on the public highway.
Contribute to and support the local community and economy.
Work to create a positive and enduring impression, and promote the Code.
Protect the environment:
Constructors should protect and enhance the environment.
Identify, manage and promote environmental issues.
Seek sustainable solutions, and minimise waste, the carbon footprint and resources.
Minimising the impact of vibration, and air, light and noise pollution.
Protecting the ecology, the landscape, wildlife, vegetation and water courses.
Secure everyone’s safety:
Constructors should attain the highest levels of safety performance.
Have systems that care for the safety of the public, visitors and the workforce.
Minimise security risks to neighbours.
Have initiatives for continuous safety improvement.
Embed attitudes and behaviours that enhance safety performance.
Value their workforce:
Constructors should provide a supportive and caring working environment.
Provide a workplace where everyone is respected, treated fairly, encouraged and supported.
Identify personal development needs and promote training.
Care for the health and well-being of the workforce.
Provide and maintain high standards of welfare.
Kier Group plc Considerate Constructors Scheme performance review - second half 2013
3
Kier Group performance from July to December 2013
The graph below shows the Kier Group average scores over the last year compared directly with industry
average. As you can see we have consistently performed above the industry average as a Group over the
last six months.
Please ensure that once the monitor’s report has been received, it is discussed and analysed to identify
areas for improvement.
45
40
35
30
25
Industry average
Kier Group average
20
No of registrations
15
10
5
0
Jan-13
Feb-13
Mar-13
Apr-13
May-13
Jun-13
Jul-13
Aug-13
Sep-13
Oct-13
Nov-13
Dec-13
Scores above the industry average
As a Group we consistently outperform the industry average and since July have beaten this score, however we do need
to aim to exceed this average by at least two points every month in the future.
Kier points above industry average
3.5
3
2.5
2
1.5
1
0.5
0
Jul-13
4
Aug-13
Sep-13
Kier Group plc Considerate Constructors Scheme performance review - first half 2013
Oct-13
Nov-13
Dec-13
Second visit analysis
The following tables demonstrate how over the last six months our sites have managed to improve
their scores from their first inspection and monitors’ reports to their second inspections (with a
few exceptions). It demonstrates how important it is for projects to take into account and use the
comments and feedback made by monitors on first visits.
Please ensure that once the monitor’s report has been received, it is discussed and analysed to
identify areas for improvement.
July 2013
17 projects with second/third visits
13 projects improved with overall scores raised by 41.5
2 projects remained the same
2 projects had a lower score reducing the overall scores by 3.0
Overall points gained
by second visits
38.5
August 2013
16 projects with second/third visits
6 projects improved with overall scores raised by 15.0
5 projects remained the same
5 projects had a lower score reducing the overall scores by 13.0
Overall points gained
by second visits
2
September 2013
17 projects with second/third visits
10 projects improved with overall scores raised by 25.0
3 projects remained the same
4 projects had a lower score reducing the overall scores by 6.0
Overall points gained
by second visits
19
October 2013
26 projects with second/third visits
14 projects improved with overall scores raised by 34.0
6 projects remained the same
6 projects had a lower score reducing the overall scores by 15.0
Overall points gained
by second visits
19
November 2013
11 projects with second/third visits
5 projects improved with overall scores raised by 20.0
3 projects remained the same
2 projects had a lower score reducing the overall scores by 2.0
Overall points gained
by second visits
18
December 2013
11 projects with second/third visits
7 projects improved with overall scores raised by 20.0
2 projects remained the same
2 projects had a lower score reducing the overall scores by 2.0
Overall points gained
by second visits
18
Kier Group plc Considerate Constructors Scheme performance review - first half 2013
5
Best practice and below average performance by category
The following table examines Kier’s performance under the five individual categories in the Scheme’s Code of Considerate
Practice. The table below shows that safety has the highest average throughout the second half of 2013, which is
consistent with the first half of the year.
This is very encouraging to see as the safety of Kier’s employees and the public continues to be of the utmost importance to
the Group.
Average performance figures: July to December 2013
Category
Average
score
July
2013
Average
score
August
2013
Average
score
September
2013
Average
score
October
2013
Average
score
November
2013
Average
score
December
2013
Average
score
second half
2013
1)
Safety
7.82
7.59
7.58
7.92
7.68
7.88
7.74
2)
Appearance
7.58
7.21
7.23
7.56
7.50
7.48
7.43
3)
Community
7.26
6.97
7.23
7.64
7.25
7.72
7.35
4)
Workforce
7.45
7.18
7.13
7.41
7.29
7.48
7.32
5)
Environment
7.26
7.09
7.10
7.59
7.29
7.32
7.27
Overall average
per month
7.47
7.21
7.25
7.63
7.40
7.58
7.42
Order by
performance
6
Kier Group plc Considerate Constructors Scheme performance review - first half 2013
Best practice and below average performance by category
The table below shows clearly how the Group has performed in individual categories and clearly highlights those areas we
are performing well in and those in which we are failing.
Safety features high on our points scoring, with no scores falling below the 4.0 average in the six-month period.
Best results July to December 2013
8.0 + score
Appearance
Community
Environment
Safety
Workforce
Total
July
24
20
15
30
21
110
August
13
14
10
19
13
69
September
15
17
14
23
12
81
October
22
22
21
28
21
114
November
16
14
13
18
11
72
December
13
15
12
20
15
75
Second half 2013
103
103
85
138
93
521
Total
Average or below average results for July to December 2013
Appearance
Community
Environment
Safety
Workforce
5.0 or below
July
1
3
-
-
-
4
August
1
4
2
-
-
7
September
1
3
2
1
1
8
October
-
-
-
-
1
1
November
-
2
-
-
-
2
December
1
-
-
-
-
1
Second half 2013
4
12
4
1
2
23
Kier Group plc Considerate Constructors Scheme performance review - first half 2013
7
Kier Group companies performance in second half 2013
Site reports • July 2013
Construction
Kier Construction - Scotland
West Road House
St. Cadocs Primary School
33.0
38.0
Kier Construction - London
North Middlesex University Hospital
Queensland Road
St. Georges Court
City Gateway 14-19
39.0
39.0
39.0
41.0
Kier Construction - Major projects
Aylesbury Manor House Hospital
HMP Durham
40.0
40.0
Kier Construction - Northern
Abbotts Lea and Palmerston Schools
Burnley IUCC
Duinen Street
New Morrisons Store & PFS
40.0
41.0
33.0
37.0
Kier Construction - Southern
The Hastings Academy
Wealden Homes, Crowborough
Isle of Sheppey Academy (East site)
Isle of Sheppey Academy (West site)
Redhill radiotherapy building
St Richards Hospital
Dorset house laboratories
38.0
38.0
39.0
40.0
35.0
40.0
39.0
Kier Construction - Central
Gloucester Academy
Maindenhill school
North Arran Way Phase B1
Kier Construction - Central South
nspm Theatre reconfiguration
Pemberton leisure centre
Manson House
39.0
40.0
37.0
0.0
38.0
38.0
39.0
Kier Construction - Western & Wales Morriston hospital service centre
Shield centre
Total visits: 27
Services
Kier Services - Maintenance
East Thunscoe BHS works
Library first floor
Kier North Tyneside
Station road new build
North Tyneside general hospital
Kier Sheffield
Hallam Primary School
Property
Kier Homes
Kier Group average
Industry average
8
37.56
35.62
Kier Group plc Considerate Constructors Scheme performance review - first half 2013
38.0
36.0
38.0
36.0
Total visits: 5
St Walstans
Arbour Mews
Hawkhead village
Grange farm
Willow park
Ashby Road
35.0
31.0
Average score: 38.00
38.0
Average score: 37.20
36.0
32.0
36.0
Total visits: 2
34.0
33.0
37.0
Average score: 33.50
Kier Group companies performance in second half 2013
Site reports • August 2013
Construction
Kier Construction - Scotland
Westhill Episcopal Church
31.0
Kier Construction - Eastern
New Community Centre, Cringleford
Southend Airport
Northampton Bus Interchange
34.0
35.0
37.0
Kier Construction - London
Menorham School
Canary Wharf College
Oakdene Court
32.0
40.0
37.0
Kier Construction - Southern
Southampton Hospital
Wealden Homes, Willingdon
E.ON Grain CCGT
Quest Project Sussex Police HQ
University of Creative Arts
41.0
37.0
43.0
40.0
36.0
Kier Construction - Central
Silverdene Extra Care
GAD Darlaston
Malvern College
Kings Space
University of Licoln student accomodation
36.0
38.0
35.0
31.0
36.0
Kier Construction - Central South
St. Johns Hall
Ravenor Primary School
Stata, Staines
38.0
40.0
37.0
Kier Construction - Infrastructure &
Overseas
Oxford Sewage Treatment Works
34.0
Kier Construction - Western & Wales Sainsburys, Penzance
Kier Construction - Living
41.0
Victoria gardens, Camelford
Total visits: 23
39.0
Average score: 36.87
Services
Kier Services - Stoke
Edinburgh House
Glebe Road Primary School
Kier North Tyneside
Howden Fencing Scheme
Southlans School
External Painting Contract
Dobcroft School
Kier Sheffield
30.0
32.0
Total visits: 3
34.0
30.0
28.0
38.0
Average score: 33.67
Property
Kier Homes
Chestnut place
Redding Bank
Belvidere Village
Kingfisher Court
Kier Partnership Homes
Balaam Wood
Kier Group average
Industry average
38.21
35.53
34.0
37.0
36.0
40.0
Total visits: 7
38.0
Average score: 37.10
Kier Group plc Considerate Constructors Scheme performance review - first half 2013
9
Kier Group companies performance in second half 2013
Site reports • September 2013
Construction
Kier Construction - Scotland
LHA Stocketthill, Aberdeenshire
Long Calderwood Primary School
Burn Road
37.0
36.0
29.0
Kier Construction - Eastern
Kirkley Mill Health Centre
Stanground College
Tempsford Hall
Thorndown Primary School
Chesterfield Primary School
38.0
35.0
38.0
36.0
35.0
Kier Construction - Central
Enfield Heights
Hinckley Fire Station
Cookley Sebright Primary School
Chosen Hill School
CCT Learning
38.0
36.0
37.0
34.0
36.0
Kier Construction - Central South
Cobham School
UTC Reading
Rimon School
40.0
41.0
35.0
Kier Construction - Major Projects
B3 5 St.Pancras Square
Durham Police Headquarters
Morrisons, Lancashire
43.0
41.0
36.0
Kier Construction - Southern
St. Aldhelms Academy
Charters Retirement Village
Dorset House Laboratories
Worthing Hospital
Newtown Works, Ashford
40.0
40.0
43.0
40.0
40.0
Kier Construction - Western & Wales Cardiff High School
Barclay House, Gosport
41.0
36.0
Kier Construction - Living
39.0
Trezaise Road
Total visits: 27
Average score: 37.78
Total visits: 1
37.0
Average score: 37.00
Total visits: 2
37.0
30.0
Average score: 33.50
Services
Longbenton flats
Kier North Tyneside
Property
Connect 21
Juniper Park
Kier Homes
Kier Group average
Industry average
10
37.41
35.03
Kier Group plc Considerate Constructors Scheme performance review - second half 2013
Kier Group companies performance in second half 2013
Site reports • October 2013
Construction
Kier Construction - London
Queensland Road
Mill Hill East Primary School
City gateway 14-19 provision
40.0
39.0
41.0
Kier Construction - Eastern
University of Essex
Roman and Saxon Court
Manson House
Alconbury Incubator
Hills Road
42.0
41.0
39.0
39.0
33.0
Kier Construction - Central
CLC Boarding House
Apperley Centre
38.0
35.0
Kier Construction - Central South
William Perkin C of E High School
40.0
Kier Construction - Western & Wales Barnstaple Almshouse & Day Centre
Plot A1 Millbay
Sainsburys, Penzance
Cardiff Pointe
38.0
40.0
42.0
39.0
Kier Construction - Northern
Rochdale Community Fire Station
Lancaster Drive
Duinen Street
MFRS JCC
Thornes Road
40.0
35.0
41.0
40.0
40.0
Kier Construction - Southern
Wealdon Homes, Forest Row
Milton Mount Primary School
Woodvale Crematorium
Bethany
St. Johns Primary School
37.0
38.0
40.0
38.0
36.0
Kier Construction - Living
Farrow Ford
41.0
Total visits: 20
Services
Kier Services - Stoke
Edinburgh House
Glebe Primary School Extension
Kier North Tyneside
St. Bernadettes
Average score: 38.96
35.0
34.0
Total visits: 3
32.0
Average score: 33.67
Property
Kier Homes
The Rushes
The Avenue
Arbour Mews
Sea Place
Kier Partnership Homes
Higher Lyndney Park
Lower Milehouse Lane
Willow Park
Kier Group average
Industry average
38.21
35.53
41.0
33.0
35.0
39.0
Total visits: 7
39.0
35.0
38.0
Average score: 37.10
Kier Group plc Considerate Constructors Scheme performance review - second half 2013
11
Kier Group companies performance in second half 2013
Site reports • November 2013
Construction
Kier Construction - Scotland
Smithton Primary School
Burn Road
34.0
33.0
Kier Construction - Infrastructure &
Overseas
Wakefield Wate PFI
38.0
Kier Construction - Eastern
U.E.A
Thorndown Primary School
The Ladies Walk
32.0
35.0
35.0
Kier Construction - Central
Coalville Fire Station
Kinver Fire Station
Longton Fire Station
37.0
32.0
35.0
Kier Construction - central south
Peterhouse
Oxford Spires Academy
NSPM Theatre
39.0
41.0
40.0
Kier Construction - London
UCL Howard Street
The Orion Primary School
Highfield Primary School
40.0
36.0
40.0
Kier Construction - Northern
Springfield Primary School
The Maltings College
40.0
36.0
Kier Construction - Western & Wales BEP traveller site
33.0
Kier Construction - Southern
Redhill Radiotherapy building
Bethlem Royal Hospital
HMP Lewes
Brockhill Park College
Swanage School
36.0
36.0
40.0
38.0
41.0
Kier Construction - Living
Quintrell Dowans
39.0
Total visits: 24
Average score: 36.90
Total visits: 1
33.0
Average score: 33.00
Services
Bankwood Primary School
Kier Sheffield
Property
Kier Homes
Roundhouse Park
Kingfisher Court
37.0
41.0
Kier Partnership Homes
Trinity Mews
39.0
Total visits: 3
Kier Group average
Industry average
12
36.58
35.07
Kier Group plc Considerate Constructors Scheme performance review - first half 2013
Average score: 39.00
Kier Group companies performance in first half 2013
Site reports • December 2013
Construction
Kier Construction - Scotland
Alumno Sudent Residences
36.0
Kier Construction - Infrastructure &
Overseas
Oxford Sewage Treatment Works
41.0
Kier Construction - Central
North Arran Way Phase B1
Leicester Market Regeneration
39.0
38.0
Kier Construction - London
Mitcham Fire Station
37.0
Kier Construction - Northern
Oakdene Court
Thornes Road
39.0
40.0
Kier Construction - Western & Wales Cardiff Pointe
42.0
Kier Construction - Southern
Newtown Works Ashford
Templemean Library
Newington Primary School
42.0
43.0
38.0
Kier Construction - Kier Living
Trezaise Road, Cornwall
Parcandowr, Cornwall
40.0
38.0
Total visits: 20
Average score: 38.96
Services
Kier Services: South East
Redhill Balance Network
32.0
Kier MG
South East Trunk Main
36.0
Kier North Tyneside
Southlands School, Tyne & Wear
33.0
Kier Sheffield
Wisewood Community Primary
Limpsfield Junior School
Phillimore Primary School
Total visits: 6
36.0
34.0
34.0
Average score: 34.16
Property
Kier Homes
Belvidere Village, Glasgow
Hawkhead Village, Renfrewshire
Avoca, Little Paxton
Elsea Park, Bourne
36.0
35.0
40.0
40.0
Kier Partnership Homes
Ashby Road, Leicestershire
Cinderford, Gloucestershire
36.0
42.0
Total visits: 6
Kier Group average
Industry average
Average score: 38.17
37.88
35.06
Kier Group plc Considerate Constructors Scheme performance review - first half 2013
13
Examples of best practice in recent site reports
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
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
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14
Kier Group plc Considerate Constructors Scheme performance review - first half 2013
Examples of best practice in recent site reports
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
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


 


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
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







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


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

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Kier Group plc Considerate Constructors Scheme performance review - first half 2013
15
Examples of best practice in recent site reports
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
 
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



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 
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 
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 
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 
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 
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




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


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

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16
Kier Group plc Considerate Constructors Scheme performance review - second half 2013
Examples of best practice in recent site reports
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
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
 
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
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







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
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
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

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
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
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

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
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

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Kier Group plc Considerate Constructors Scheme performance review - second half 2013
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Examples of best practice in recent site reports
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 
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
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                      
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                        
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


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


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18
Kier Group plc Considerate Constructors Scheme performance review - second half 2013
Examples of best practice in recent site reports
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
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
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



 


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
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




                         
                         




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


                     
                     
                         





 





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
















                             




                        


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

                 


                           

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Kier Group plc Considerate Constructors Scheme performance review - second half 2013
19
CCS Co-ordinators
Kier Construction
•Ian Brooks (Eastern)
•Theresa Burkat (Western)
•Amanda Grimshaw (Southern)
•Jamie Hunt (Southern)
•David Allen (Central)
• Helen Hughes (Northern)
•Manni Ferguson (Scotland)
•Cheryl Arnold (London)
•Val Atha (Major Projects)
•Tom Tagg (Infrastructure)
• Jem Bezodis, safety and assurance manager (Infrastructure)
Kier Property
•Debbie Dobbs (Kier Homes)
•Debbie Cheek (Kier Partnership Homes)
Kier Services
• Lloyd Allen (Kier MG)
•John Bower (Housing Maintenance North)
•Charles Rayner (Housing Maintenance North)
•Steve Ward (Housing Maintenance North)
Note: This list of CCS co-ordinators/representatives has been submitted by the companies named below.
Those companies not listed above are asked to email [email protected] with their representatives’ names(s)
as soon as possible.
Kier Group plc
Tempsford Hall
Sandy
Bedfordshire
SG19 2BD
T: 01767 355000
F: 01767 355633