arvig.net | February 2016
Toll-Free
888.99.ARVIG (888.992.7844)
Email questions or comments
[email protected]
Technical Support
877.290.0560 | [email protected]
The Cost of Cable Television
An inside look at the business of getting content to your TV
In the 65 years we’ve been doing business, we’ve seen extraordinary changes in our
industry. Through an investment in technology and our dedicated work force, Arvig has
grown from the small phone company to a full-service provider, featuring advanced
broadband services including cable channels and high-speed Internet to our customers.
Our goal is simple: offer dependable access to advanced television, broadband services and
content choices at a reasonable price, and continue to meet our customers’ technology
needs today and in the future.
In the past, negotiations between cable networks and the provider (i.e. Arvig) were kept
private; customers rarely knew these business deals were taking place. But in recent years,
these talks have become much more public as cable networks try to use the popularity of
their programs to demand unreasonably high fees from providers. As a result, the fees we
have to pay to provide those channels continue to rise and directly impact your bill.
Computer Repair
855.599.8324 | [email protected]
Television Sun Outages
Viewers may experience brief
interruptions in television service
due to the sun’s energy disrupting
the signals from the satellites
utilized to deliver programming.
Sun outages will take place during
the last few days of February
through the first two weeks of
March and usually occur between
noon and 5:00 pm, lasting for a few
minutes. This is beyond our control
and we thank you for your patience.
We’re on Your Side
Programming Agreements
Stay
Check out TVonMySide.com,
Television providers—which include local, national and satellite companies—sign
informed.
a website developed by the
multi-year agreements that set terms on pricing, bundling and viewing options with
National Cable Television
every programmer. This is why cable rates change every year. Programmers demand an
Cooperative as a resource to help
increase for their content that continues to rise each year until the end of the contract. Arvig
customers understand trends and
absorbs as much as we can, but we also have to pass along some of the cost to customers
keep track of disputes related to the
to stay in business. And typically, once a contract ends, we are forced not only to pay the
cost of cable TV. There, you can find
final increase from the existing contract, but we are also required to pay a much higher fee
up-to-date details related to current
network negotiations and how
at the start of the new agreement.
These contracts also often require the provider to pay for both the popular channels and the
less-popular channels, no matter if customers watch them or not. And it’s almost always an allor-nothing deal. A la carte packages are prohibited by the vast majority of content providers
because TV networks make their money from advertising. The more households that receive a
channel, the more advertising dollars they make. If every TV provider were to choose just the
popular channels from the programmer, then the other channels wouldn’t survive.
We Are On Your Side
We do not want your bills going up because of out-of-control programming costs. It is our
responsibility as your provider to make sure you are getting the best value. As your local TV
provider, we are on your side in the fight against outrageous network fee increases.
Have a Voice
Go to arvig.net/surveys to sign up for our email list to be included when we survey
customers about their favorite channels, their Arvig services and more. We take our
customers’ opinions seriously and want to hear from you.
those decisions may impact your
service and monthly bill.
Online Chat
Do you need help
connecting to the
Internet with your computer, tablet
or smart TV? Having email issues?
Our Help Desk can assist customers
via Online Chat! Available from 8am
to 10pm, seven days a week. Start a
conversation now by visiting
arvig.net and click on Online Chat.
This institution is an equal opportunity provider and employer.
All services based on Arvig service area, some restrictions apply.
Reliable and dependable
Phone
service is
affordable!
Connect With Arvig
The Lifeline program is designed to
help low-income Americans access
affordable phone service.
You may qualify for discounted telephone service if your income
level falls below 135% of the Federal Poverty Guidelines or if you
are currently receiving benefits under one or more of the following
programs: Medicaid, Food Stamps, Supplemental Security Income
(SSI), or the Federal Public Housing Assistance program. Residents of
tribal lands may be eligible for additional credit, and may also qualify
for Link-Up.
For a complete list of qualifying programs and
eligibility requirements, call Arvig at 888.992.7844.
Online Backup
You Can Trust
Automatically back up your
irreplaceable data, photos, home
movies and more. It’s easy to use
and works on both PC and Mac.
All plans come with unlimited,
secure storage space for your
data, allow you to sync and
access your files remotely and
Arvig customer support. Plans
start at just $5.95 a month or
$59.99 a year.
One-year commitment required with per-month
payment option.
Multi-room DVR
Don’t fight over the remote!
Arvig’s multi-room DVR lets you
record up to 90 hours, bookmark a
show during playback, and resume
that show from another TV in your
home. Watch, record, and delete
when you want, where you want
from any room in your home, even
in crystal-clear HD.
Lock in your
Price for Life today!
A commitment may be required.
I want to SAVE. Help me review my current services.
Place a check mark next to the current services you have with Arvig
and we’ll make sure you save as much as you can each month.
 Phone
 Calling Features
 Long Distance
 Television
 Premium Movie Plex
 HD and/or DVR
 Internet
 Home Automation
 Security Service
Fill out this form and send it in with your payment, stop by your local store, or call 888.992.7844.
Name on current Arvig account:__________________________________________________
Phone number: _______________________________________________________________
An Arvig representative will contact you and confirm your savings prior to changing your account.