TROUBLESHOOTING GUIDE
FOR THE 30” FIREPLACE
MODEL NUMBER:
EF3003
SF3003
DF3003
EF3003, SF3003, DF3003
TROUBLESHOOTING GUIDE
GENERAL
Problem
Cause
Solution
Improper circuit current rating
Additional appliances may
exceed the current rating of
the circuit breaker or fuse.
Plug unit into another outlet
or install unit on a dedicated
15 amp circuit
Remote control has a similar
frequency to other remotes in
the area
Radio frequency disturbance
from outside sources
Replace hand held remote
control
Lights dim in room
while the unit is on
Unit is drawing close to circuit
current rating
Move the unit to another
outlet or install unit on a
dedicated 15 amp circuit
Power cord gets
warm
Normal operation
Circuit breaker trips
or fuse blows when
unit is turned on
Unit turns on or off
by itself
Service Manual
Reference
Defective power cord
The power cord may get
slightly warm to the touch
when the heater is on
Replace power cord
Cause
Solution
Improper operation
Refer to User’s Guide
Defective main on/off switch
Replace main on/off switch
Page 8
Defective remote control
Install new battery into the
handheld transmitter
Page 2
Loose wiring
Check wiring connections
Page 5
Defective flame motor
Replace flame motor
Page 11
Loose wiring
Check wiring connections
Page 5
Burnt light bulbs
Replace light bulbs
Page 6
Loose wiring
Check wiring connections
Page 5
Page 16
APPEARANCE
Problem
Fireplace does not
turn on
Flame frozen
Flame not bright or
flame not visible
Service Manual
Reference
Defective light harness
Replace light harness
Log set dim, ember
bed not glowing
Burnt light bulbs
Replace light bulbs
Page 6
Flame Shutter
Defective flame motor
Replace flame motor
Page 11
EF3003, SF3003, DF3003
TROUBLESHOOTING GUIDE
HEATER
Problem
Heater is not
turning off
Heater is not
turning on
Cause
Solution
Service Manual
Reference
Defective heater on/off switch
Replace heater on/off switch
Page 13
Improper operation
See User’s Guide
Loose wiring
Trace wiring in unit
Page 5
Defective heater on/off switch
Replace heater on/off switch
Page 13
Defective heater assembly
Replace heater assembly
Page 15
Improper operation
See User’s Guide
Loose wiring
Trace wiring in unit
Normal operation
Normal operation is when
the heater emits an odour for
a brief period after the
heater is initially turned on.
The heater is burning off any
dust accumulated during
manufacturing or operation.
Defective heater assembly
Replace heater assembly
Page 15
Loose wiring
Trace wiring in unit
Page 5
Improper operation
See User’s Guide
Defective thermostat
Replace thermostat
Page 14
Loose wiring
Trace wiring in unit
Page 5
Defective heater assembly
Replace heater assembly
Small glowing sections of
the element are considered
normal.
If larger glowing sections are
causing the heater to trip the
thermal cut out, unplug unit,
discontinue use and replace
heater assembly
Page 15
Heater emits an
odour
Heater fan turns on
but heater lacks
heat
Normal operation
Heating element is
glowing red
Defective heater assembly
Page 5
Page 15
EF3003, SF3003, DF3003
TROUBLESHOOTING GUIDE
HEATER (CONTINUED)
Problem
Heater fan runs
continuously
Cause
Solution
Service Manual
Reference
Loose wiring
Trace wiring in unit
Page 5
Defective heater on/off switch
Replace heater on/off switch
Page 13
Defective heater assembly
Replace heater assembly
Page 15
Cause
Solution
Service Manual
Reference
Dirty blower assembly
Clean blower assembly
Defective blower assembly
Replace heater assembly
Page 15
Moving flame rod hitting or
rubbing against internal
components
Flame rod replacement
Page 11
Defective flame motor
Replace flame motor
Page 11
NOISE
Problem
Excessive noise
with the heater on
Grinding or
excessive noise
with the heater off