USER MANUAL
POWERPACK PRIME SERIES
1 - 3 KVA
UDD-SD-113/ Release Date: 26.12.2014/Rev No: 0/Rev. Date:
1
USER MANUAL
POWERPACK PRIME SERIES
1 - 3 KVA
UDD-SD-113
About The Manual
This manual is prepared for the users of Powerpack Prime Series 1-3 kVA.
Companion Manuals
For further information about this device and its options, please visit www.makelsan.com.tr
Updates
Please visit www.makelsan.com.tr for updates. Always use the latest manuals.
UDD-SD-113/ Release Date: 26.12.2014/Rev No: 0/Rev. Date:
2
POWERPACK PRIME SERIES 1-3 kVA
CONTENTS
CONTENTS
1 PRODUCT INTRODUCTION ........................................................................................................................................5
1.1 Function description .............................................................................................................................................5
1.2 Front Panel................................................................................................................................................................6
1.2.1 Front View .............................................................................................................................................................6
1.2.2 LCD and LED Display.........................................................................................................................................6
1.2.3 Button ......................................................................................................................................................................7
1.3 Rear panel .................................................................................................................................................................8
1.4 Mode description....................................................................................................................................................9
1.5 Product Specification ......................................................................................................................................... 11
1.5.1 Model description........................................................................................................................................... 11
1.5.2 Environment Specification ......................................................................................................................... 12
1.5.3 Mechanical Specification ............................................................................................................................. 12
1.5.4 Electrical Specification ................................................................................................................................. 13
1.6 Communication Port ......................................................................................................................................... 14
1.6.1 RS232................................................................................................................................................................... 14
1.6.2 Intelligent Card ................................................................................................................................................ 14
2 INSTALLATION............................................................................................................................................................. 15
2.1 Safety Instructions for Installation .............................................................................................................. 15
2.2 Unpacking and Inspection ............................................................................................................................... 16
2.3 Installation Steps for Standard Model ........................................................................................................ 16
2.4 Installation for Communication Software (Optional) .......................................................................... 16
3 OPERATION ................................................................................................................................................................... 17
3.1 Operation Safety Instructions ........................................................................................................................ 17
3.2 Start the UPS with mains (AC source) ........................................................................................................ 18
3.3 Start the UPS with battery (DC source) only............................................................................................ 18
3.4 Connect loads to UPS ......................................................................................................................................... 19
3.5 Charge the batteries ........................................................................................................................................... 20
3.6 Discharge the batteries ..................................................................................................................................... 20
3.7 Test the batteries................................................................................................................................................. 20
3.8 Turn off the UPS with mains (AC source).................................................................................................. 20
3.9 Turn off the UPS with battery (DC) only.................................................................................................... 21
UDD-SD-113/ Release Date: 26.12.2014/Rev No: 0/Rev. Date:
3
POWERPACK PRIME SERIES 1-3 kVA
CONTENTS
4 MAINTENANCE ............................................................................................................................................................ 22
4.1 Maintenance Safety Instructions .................................................................................................................. 22
4.2 Typical Troubleshooting .................................................................................................................................. 24
4.3 Battery Maintenance .......................................................................................................................................... 25
4.4 Contact the service centre ............................................................................................................................... 26
5 TRAMSPORT and STORAGE .................................................................................................................................... 26
6 STANDARDS .................................................................................................................................................................. 26
7 GUARANTEE .................................................................................................................................................................. 27
7.1 Terms of Guarantee ............................................................................................................................................ 27
7.2 Cases Not Covered by the Guarantee .......................................................................................................... 28
8 CONTACT INFORMATION........................................................................................................................................ 32
UDD-SD-113/ Release Date: 26.12.2014/Rev No: 0/Rev. Date:
4
POWER
RPACK PRIME SERIES 1--3 kVA
1 PR
RODUC
CT INT
TRODU
UCTION
N
1.1 Fun
nction description
 This product is a true onlline double-conversion
n UPS (Unin
nterruptiblee Power Su
upply). It
provides perfectt protection for critical load such as computer system. It ccan eliminatte almost
all mains
m
power disturbances. The inpu
ut AC curren
nt can be corrected to a wave follow
wing the
main
ns voltage, so it is a high
h power facctor system. Through th
he PWM con
ntrol technology, the
outpu
ut voltage caan be a puree & stable sine wave AC
C voltage.
 When
n the mainss input beco
ome abnorm
mal, the con
ntroller willl stop the A
AC/DC and start
s
the
DC/D
DC section im
mmediately
y to make su
ure the DC/A
AC (inverterr) section caan continue to work.
Afterr the mains input come back to norrmal range, the DC/DC will be stop
pped and th
he AC/DC
work
ks again. So the load is always pow
wer-supplied
d through in
nverter with
hout any intterrupt if
the UPS
U is turned
d on.
 The UPS
U also pro
ovides an intternal bypasss path so th
hat the load can be pow
wered by maiins input
direcctly when the UPS is off or failed.
 The UPS
U is equip
pped with an
a internal charger
c
for batteries
b
wh
hich chargess the batteriies when
the mains
m
are wiithin a reaso
onable rangee under “byp
pass mode” or “line mod
de”.
5
POWERPACK PRIME SERIES 1-3 kVA
1.2 Front Panel
1.2.1 Front View
1K
2K/3K
1.2.2 LCD and LED Display
6
POWERPACK PRIME SERIES 1-3 kVA
 LED definition
There are total 4 LEDs to indicate the status of UPS.
Name
Colour
Bypass LED
Orange
Line LED
Green
Inverter LED
Green
Battery LED
Orange
Function
To indicate that the UPS is in bypass mode, and the load
current is directly from the mains power.
To indicate that the mains input is normal.
To indicate that the load current is supplied from the mains
power or battery via the inverter.
To indicate that the UPS is in battery mode, and the load
current is from battery via the inverter.
1.2.3 Button
(1) ON/OFF button
Turn on UPS
Turn off UPS
Clear fault status
Press ON/OFF button for 1 second to turn on UPS. UPS would send a
beep to indicate the power-on status
Press ON/OFF button for 1 second to turn off UPS when UPS is in line
mode or battery mode.
Press ON/OFF button for 3 seconds to clear the fault status of UPS.
(2) Test button
Battery test
Mute in battery
mode
Mute in all mode
Page up/down
In line mode, press test button for 2 seconds to test the battery.
Press test button for 2 seconds in battery mode, UPS would be muted.
To resume the alarm, press test button again for 2 seconds.
Press test button for 10 seconds, UPS would be muted. To resume the
alarm, press test button again for 10 seconds. The key tone and
battery voltage under alarm (every second buzzer beep twice) cannot
be muted.
Press test button for 0.5 seconds, UPS would turn from main menu to
sub-menu in sequence
7
POWERPACK PRIME SERIES 1-3 kVA
1.3 Rear panel
8
POWERPACK PRIME SERIES 1-3 kVA
1
2
3
4
Communication port
(RS232)
Intelligent card slot
Fan
Output socket
5
Mains input protection
6
7
Mains input power cord
Output terminal block
1.4 Mode description
 Line mode
Line mode means that the mains input is rectified/converted by the AC/DC section and then inverted
to stable output by DC/AC section. In line mode, the output is well-regulated and good to the loads. If
the mains get abnormal, the UPS will transfer to battery mode without interruption.
In line mode, Line LED and Inverter LED are turned on constantly.
Line mode
9
POWERPACK PRIME SERIES 1-3 kVA
1. If Line LED flashes, it means that the input may have something wrong, such as input L and N
line reversed or the grounding wire is not connected properly.
2. If the load level is higher than 100%, the buzzer will beep once every 0.5 second as a warning
for the over-loading condition. The user should remove unnecessary loads one by one, until
the load level become lower than 100%.
3. If the Battery LED flashes, it means that the battery is not connected or the battery level is too
low. In this case please check the connection of battery and press test button for 2 seconds to
test the battery. If the connection is normal, it’s possible the battery is failed or aged. Please
refer to the common troubleshooting table in chapter
Connecting AC Generator as Input
Remove the loads connected to UPS first. Activate the generator and connect the output of
generator with the input of UPS until the generator operates stably, then turn on the UPS and
add the loads one by one.
Please choose the generator with output capacity which is twice larger than the UPS capacity.
 Battery mode
Battery mode means that the battery power goes through the DC/DC section to the inverter
(DC/AC) and output a stable backup power when the mains are failed. If the mains recovered,
the UPS will transfer to line mode without interruption.
In battery mode, Battery LED and Inverter LED are turned on constantly. If Line LED flashes at
the same time, it means that the input mains are abnormal.
Battery mode
1. In battery mode, Buzzer beeps once every 4 seconds. Press test button for 2 seconds in battery
mode, UPS would be muted. To resume the alarm, press test button again for 2 seconds.
2. When the voltage of battery decline to the lower limit, buzzer beeps once every second to
warn the low battery status and remind user to turn off the loads.
3. User may check the backup function by turning on the UPS without connecting the mains
input.
10
POWER
RPACK PRIME SERIES 1--3 kVA
 Bypa
ass mode
Bypass mode mean
ns that the UPS
U providees the power through th
he internal bypass path
h to load
y regulation
n. If the controller detectts the mainss is abnormaal, it will shu
ut off the
directly without any
output to protect the load. The
T
bypass voltage/freequency ran
nge and deefault outpu
ut status
(on/off)) could be seet by software tool.
In bypasss mode, Lin
ne LED and Bypass LED
D are turned
d on constan
ntly. Buzzerr beeps oncee every 2
minutess.
B
Bypass
mod
de
1. If Lin
ne LED flash
hes, it meanss that the in
nput may haave somethin
ng wrong, su
uch as inputt L and
N line reversed or
o the groun
nding wire iss not conneccted properlly.
2. The description
d
of other LED
Ds is the sam
me as line mode.
m
3. UPS’ss backup fun
nction is nott enabled un
nder bypass mode.
1.5 Pro
oduct Speccification
1.5.1 Model
M
desccription
Thiss manual is applicable
a
to
o the follow
wing models::
Mo
odel name
1K
2K
3K
VA/1600W 3000VA/24
400W
Pow
wer rating 1000VA/800W 2000V
11
POWERPACK PRIME SERIES 1-3 kVA
1.5.2 Environment Specification
Model
Operating
Temperature
Storage
Temperature
1K
Noise Level
3K
0-40°C
-25-55°C
<1000m @ full load
<2000m @ 91%load
<3000m @ 82%load
<4000m @ 74%load
Altitude
Relative Humidity
2K
20%-90%
<45dB @ 1
meter from
front panel
<50dB @ 1 meter from front
panel
1.5.3 Mechanical Specification
Model
Dimension
(W×H×D)
(mm)
Weight
(Kg)
1K
2K
3K
144×229×345 190×328×393 190×328×393
9.2
17.2
22.6
12
POWERPACK PRIME SERIES 1-3 kVA
1.5.4 Electrical Specification
Model
1K
2K
1000VA/800W
Power
3K
2000VA/1600 3000VA/2400
W
W
Input
Current (Max.)
Voltage Range
5A
14.3A
80VAC-285VAC(Default 180-264VAC)
Frequency Range
Input
Factor
10A
40-70Hz
Power
≧0.98 @ full load
Output
Voltage
Frequency
200*/208*/220/230/240VAC (sine-wave)
Synchronizing mains input @ line mode
50/60Hz ± 0.05 Hz @ battery mode
Voltage
Regulation
Overload Capacity
± 2%
47s~25s linear @ 105%~150%; 25s~300ms
linear @150%~200%; >200% : 200ms
Efficiency
Line Mode
89%
90%
90%
Battery Mode
83%
83%
83%
Battery & Charger @ 25C
Total
battery
24Vdc
48Vdc
72Vdc
rating voltage
Backup Time (Full
>4.5min
>4.5min
>4.5min
Load)
Recharge Time (to
<7Hours
<7Hours
<7Hours
90%)
Charging Current
1A
1A
1A
(Max.)
Discharging
53A
53A
53A
Current (Max.)
Rated
Charging
27Vdc54Vdc81VdcVoltage
27.6Vdc
55.2Vdc
82.2Vdc
*: If the rating output voltage is 200/208VAC, the rating power
will be decreased to 90%.
*. Can’t support half wave load.
13
POWERPACK PRIME SERIES 1-3 kVA
1.6 Communication Port
1.6.1 RS232
The communication port (RS232) is for the connection with PC which is installed with
monitoring software.
Pin assignment of the DB-9 connector is shown below:
Pin#
Definition
2
TXD (output)
3
RXD (input)
5
GND
1.6.2 Intelligent Card
Intelligent card - AS400 card, NMC card and CMC card are optional. The intelligent card is
inserted into intelligent card slot.
a- AS400 card: Monitor the UPS by using the AS400 management function if the system has
AS400 interface.
b- NMC card: Communication with the PC via internet for remote monitoring and control of
the UPS.
c- CMC card: a centralized-control card for remote monitoring
NOTE
Please contact with distributor or service center for detail information about intelligent
cards.
14
POWER
RPACK PRIME SERIES 1--3 kVA
2 INSTALL
LATION
N
2.1 Safe
fety Instructions for Installatio
on
Please read the following
f
safety instru
uctions beffore installa
ation!
 Insta
allation Perrsonnel
Th
his product must be insstalled only by qualified or professional
pe
ersonnel acccord to safetty instructio
ons!
allation Env
vironment
 Insta
Do not installl and operaate the UPS if there is water
D
w
condeensation which may occcur if the
UPS is moved
m
suddeenly from a cold environment to a warm one. The
T UPS mu
ust be absolu
utely dry
before being
b
installed and opeerated. Pleaase allow an
n acclimatizzation time of at least 2 hours.
Otherwiise hazard of
o electric sh
hock may exiist!
Do not installl the UPS in
D
n the environ
nment wherre it is damp
p or would b
be exposed to direct
sunlightt or heat. En
nsure the UP
PS is far away from wateer, inflammaable gas and
d corrosive agents.
a
Do not block
D
k the air ven
nts on the ho
ousing of UP
PS. The UPSS must be in
nstalled in a location
with goo
od ventilatio
on. Ensure enough
e
spacce on each siide for ventiilation.
 Wiring & Groun
nding
In
nstallation and
a Wiring must be peerformed in
n accordance with the local electriical laws
and regu
ulations.
T UPS mu
The
ust be securrely grounded. If there are externaal UPS battery cabinets, please
make su
ure the batteery cabinetss have the eq
quipotentiall earth bond
ding to the U
UPS main cab
binet.
D not conneect Input N wire
Do
w and outtput N wire together.
An approprriate switch device as backup pro
A
otection forr over-curreent or shorrt-circuit
should be
b provided in the inputt mains.
15
POWER
RPACK PRIME SERIES 1--3 kVA

B
Battery
SStrictly follow
w the princciple of “sam
me voltage, same
s
type” when connecting multi battery
packs in
n parallel.
D breaker or
DC
o fuse mustt be used as a protection
n device bettween the exxternal batttery pack
and the UPS. The sp
pecification of
o protections must match the UPS’s specificattion.
packing an
nd Inspectiion
2.2 Unp
1. Unpaack the pack
kage and cheeck the contents. The sh
hipped packaage containss:


1 UPS
1 user manu
ual
2. Inspeect the appeearance of th
he UPS to seee if there iss any damagge during traansportation
n. Do not
turn on the unit and
d notify the dealer immediately if th
here is any damage
d
or laack of somee parts.
eps for Stan
ndard Mode
el
2.3 Insttallation Ste
1. Makee sure the wire
w
/ circu
uit breaker / socket are enough fo
or the curreent rating of
o UPS to
avoid
d the hazard
ds of electricc shock and fire.
2. Makee sure the mains
m
switch
h in the build
ding is switcched off.
3. Makee sure the UPS is not turrned on befo
ore wiring operation.
o
4. Turn off all loads firstly beforre connectingg to the UPS..
5. Makee sure the prrotective earth ground is correctly connected.
6. Conn
nect the load
ds to the UPSS through th
he outlet socckets.
7. Conn
nect the inpu
ut power corrd of UPS to
o mains.
2.4 Insttallation forr Communiication Softtware (Optiional)
1. Conn
nect the com
mmunication
n cable betw
ween UPS and
d PC.
2. Pleasse refer to th
he guide maanual of softtware or con
ntact the serrvice centerr for installaation and
operaation of man
nagement (m
monitoring)) software.
16
POWER
RPACK PRIME SERIES 1--3 kVA
3 OP
PERAT
TION
3.1 Ope
eration Sa
afety Instru
uctions
Please
e read the following
f
safety instru
uctions beffore operatiion!
 Operration personnel
Th
he product is designed to
t be operated by gene
eral users.
 Operration warn
ning
Do not disco
D
onnect the earth
e
wire on
o the UPS or
o the wirin
ng terminalss of groundiing point
at any timee since this would resu
ult in the vo
oid of proteective earth for the UPS
S and all
connected loads.
l
Do not try to disasssemble the original part
p
of the UPS beforre turning off and
disconnectiing it from th
he mains po
ower & exterrnal battery
y.
The UPS ou
utput sockett may be eleectrically liveed even if th
he UPS systeem is not co
onnected
to the mains power sou
urce.
Make sure no liquid orr foreign objects enter th
he UPS.
Turn off th
he mains inp
put switch and external battery swiitch immediiately in the event of
electric sho
ock or fire closed
c
to thee UPS.
17
POWERPACK PRIME SERIES 1-3 kVA
3.2 Start the UPS with mains (AC source)
1. Press the on/off button of the UPS front panel continuously for more than 1 second. The
buzzer will beep once, the numeric area of LCD display will be lighted in sequence, after a few
seconds of self-diagnosis, the UPS will be turned on in normal mode (line mode) and feed the
output power with constant AC voltage, if the mains abnormal, UPS will shift into battery
mode after self-diagnosis.
2. When the UPS enters line mode normally, the Inverter LED will be on, the Bypass LED and
Battery LED will be off. There will be no beep from buzzer.
3. Press the battery test button for 0.5 second, UPS will show the information on LCD display as
followings in a circular order.
3.3 Start the UPS with battery (DC source) only
1. This UPS can be started directly with DC source (battery), without AC source.
2. Press the on/off button of the UPS front panel continuously for more than 1 second. The
buzzer will beep once, the numeric area of LCD display will be lighted in sequence, after a few
seconds of self-diagnosis, the UPS will be turned to the battery mode and feed the output
power with constant AC voltage.
18
POWERPACK PRIME SERIES 1-3 kVA
3. When the UPS enters battery mode normally, the Inverter LED, and Battery LED will be on,
the Bypass LED will off.
4. Press the battery test button for 0.5 second, UPS will show the information on LCD display as
followings in a circular order.
5. To remind, UPS is under battery mode, it would send out beep once per 4 seconds, and user can
enable/disable the buzzer by pressing battery test button for 2 seconds.
Note: If the UPS shuts down in battery mode automatically, it will resume to line mode
automatically when the mains power is recovered.
3.4 Connect loads to UPS
After turning the UPS on, the loads can be switched on, and it is recommended to switch on the
loads one by one.
1. If it is necessary to connect the inductive load such as a printer to the UPS, the start-up power
should be considered for determining the capacity of the UPS because the power
consumption for inductive load during start-up could be large.
2. If the UPS is overloaded, the buzzer will beep twice every second as warning.
3. If the UPS is overloaded, some loads must be switched off or decreased immediately. It is
recommended that the total loads connected to the UPS be less than 80% of UPS’s nominal
output power rating to prevent the overloading during transient time and make the system
more satiable.
4. If the overloading time is too long in line mode, the UPS will transfer to bypass mode. After
the overloading disappeared, it will return to line mode. If the overloading time is too long in
battery mode, the UPS will cut off the output and then shutdown according battery level
19
POWERPACK PRIME SERIES 1-3 kVA
3.5 Charge the batteries
1. When the UPS is connected to normal mains, the charger will start to work and charge the
batteries automatically.
2. It is suggested to charge the batteries for 10 hours at least before the UPS performs battery
mode. Otherwise the backup time may be less than the expected value.
3.6 Discharge the batteries
1. When the UPS is in battery mode, the buzzer will start beep according to different battery
level. If the battery voltage drops to the alarming level, the buzzer will start beep rapidly
(once every sec) to remind the user that the capacity of battery is too low and the UPS will be
shutdown automatically soon. The user may switch off some non-critical loads to avoid the
shutdown alarming and prolong the backup time. If no more non-critical loads can be
switched off at that time, it’s better to shut down rest loads as soon as possible to
protect the important loads or save data. Otherwise there might be a risk of data loss or
damage loads by power interrupted after batteries discharged.
2. If the user found the buzzer is noisy under battery mode, the beep could be muted by
pressing the test button for 2 seconds.
3. The backup time may vary from different environmental temperature and load type.
3.7 Test the batteries
1. The user may check the battery level or aging status when the UPS is under normal mode
(line mode) by pressing test button for 2 seconds to enter battery test mode.
2. To make the system more reliable, the UPS will automatically perform battery test on regular
basis. The default period is once per 90 days.
3. The battery test could be performed by sending command from monitoring software through
the communication port.
4. If the UPS enters the battery test mode, the buzzer will beep once, and
Line/Bypass/Inverter/Batter LEDs will be on and off one by one, which allows the user to
check the battery level in this mode.
3.8 Turn off the UPS with mains (AC source)
1. To turn off the UPS, please press the ON/OFF button continuously for more than 1 second.
2. After pressing the button, UPS will have no output. If the mains power is normal, the Line LED will
turn on. If there is no mains power, 10 seconds later, the numeric area of LCD display will be
lighted in sequence, finally all the LCD and LED will be blackout, and UPS shutdown completely.
Note 1: If the UPS’s bypass mode is enabled, the output socket will still have voltage directly from
mains power after switching the UPS off.
Note 2: There is a risk of power interruption for the loads if the UPS works in bypass mode.
3. To turn off the output of UPS and shut down the UPS completely, it is recommended the mains
power of UPS shall be disconnected.
Note: please make sure all the loads are prepared or turned off before shutting down the UPS.
20
POWERPACK PRIME SERIES 1-3 kVA
3.9 Turn off the UPS with battery (DC) only
1. To turn off the UPS in battery mode, please press the ON/OFF button continuously for more than
1 second.
2. After pressing the ON/OFF button, the buzzer will sound beep once. The numeric area of LCD
display will be lighted in sequence, finally all the LCD and LED will be blackuot, and UPS shutdown
completely
Note: please make sure all the loads are prepared or turned off before shutting down the UPS.
21
POWER
RPACK PRIME SERIES 1--3 kVA
4 MA
AINTENANCE
E
4.1 Maintenance
e Safety Insstructions
Please
e read the following
f
sa
afety instru
uctions befo
ore mainten
nance!
ntenance Pe
ersonnel
 Main
This product
p
mu
ust be main
ntained onlly by qualiffied professsional perssonnel acco
ord to
safety
y instruction
ns!
k of electric shock
 Risk
d to the maains power or not, thee output may
m have
No matter the UPS iss connected
T parts (b
battery, capaacitor) insid
de the unit may
m still havve hazardouss voltage
electricity. The
after turnin
ng off the UP
PS.
Make sure to disconneect the batteeries beforee carrying out
o any kind
d of mainten
nance or
repair. The battery may
y result in ellectrical sho
ock.
Verify that no voltage between th
he battery teerminals an
nd the groun
nd is presen
nt before
maintenancce or repair. In this pro
oduct, the baattery circuiit is not isollated from the
t input
voltage. Hazzardous volttages may occur
o
betweeen the batteery terminals and the grround.
Verify thaat no hazarrdous voltaage exists in the eneergy storagge capacitorr before
maintenance or repairr.
Remove alll jewellery
y, wristwatcches, rings and other metal perssonal goodss before
maintenancce or repair.
Only use tools with insu
ulated gripss and handlees when maiintaining or repairing.
22
POWER
RPACK PRIME SERIES 1--3 kVA
 Batte
ery
CAUTIION:
Only qualified
q
personnel can replace
r
the batteries!
b
A batttery can pre
esent a risk of electrica
al shock and
d high shorrt circuit currrent. The following
f
precau
utions should be observe
ed when working on battteries.
a)
b)
c)
d)
e)
f)
Remove watches,
w
rings or other metal
m
objects.
Use tools with
w insulate
ed handles.
Wear rubb
ber gloves an
nd boots.
Do not lay tools or mettal parts on top of batterries.
Disconnecct the chargin
ng source prrior to conne
ecting or dissconnecting b
battery term
minals.
Determine
e if battery
y is inadverrtently grou
unded. If in
nadvertently
y grounded, remove
source fro
om ground. Contact
C
with
h any part off a grounded
d battery ca
an result in electrical
e
shock. The
e likelihood of such sho
ock can be re
educed if su
uch grounds are remove
ed during
installation and mainttenance (applicable to equipment
e
a
and
remote battery supplies not
pply circuit).
having a grrounded sup
ositive and negative
n
of the
t battery electrode. B
Batteries hav
ve a high
Do not short the po
nt and may cause a risk
k of serious shock
s
or firee.
short-circuit curren
c
th
he batteries,, replace them with the same quaantity and the
t same
When changing
type of batteries.
d
the batteries by
y burning th
hem as it could cause exxplosion.
Do not attempt to dispose
d
according to lo
ocal regulatio
on.
The battteries mustt be rightly deposed
Do not open
o
or desttroy the battteries. Effluent electrollyte can cause injury to the skin
and eyess and may be toxic to th
he environm
ment.
Do not dispose
d
of baatteries in a fire. The batteries may explode.
 Fuse
e
Please rep
place the fuse only with
h a fuse of the same typ
pe and of the same amp
perage in
order to avoid
a
fire haazards.
23
POWERPACK PRIME SERIES 1-3 kVA
4.2 Typical Troubleshooting
If the LCD display shows any abnormal code, and the buzzer is alarming, that means UPS is
running under abnormal status; please firstly analyze and resolve the problem by using ”The
common troubleshooting table”, if the problem can’t be solved, please contact with distributor or
service center.
The abnormal codes include warning codes and fault codes:
A: Fault code shown as right picture below for example. All the Fault codes begin with capital ‘F’
character.
B: Warning code shown as left picture below for example. All the warning codes begin with
capital ‘A’ character.
The common troubleshooting table:
Warning/f
Buzzer alarm
Signification
ault code
Decide by other
A04
Line abnormal
warning
Beep every 2
L/N connection
A07
minute
reverse
Decide by other
A08
Bypass abnormal
warning
Beep every 1
Battery abnormal
A10
second
or disconnect
A11
A12
A15
A16
A18
F01
F02
Correction method
Input line abnormal, wait for line resume
Please check L/N and the ground
connection is OK
Input line abnormal, wait for line resume
Please check battery connection is OK
Beep every 1
second
Battery voltage
low
Please re-charger battery before use, if
battery damaged, please contact to service
people
Continuously
beep
Beep every 1
second
Beep every 1
second
Continuously
beep
Continuously
beep
Continuously
beep
Battery voltage
over charged
Belong to UPS normal protection behavior
Overload warning
Fan abnormal
Please check the power connected to UPS,
and load off the unnecessary device
Please contact the distributor or service
center
Charger abnormal
Bus Soft Start up
fail
Bus voltage too
high
Please contact the distributor or service
center
24
POWERPACK PRIME SERIES 1-3 kVA
F03
F05
F06
F07
F08
F10
Continuously
beep
Continuously
beep
Continuously
beep
Continuously
beep
Continuously
beep
Continuously
beep
Bus voltage to low
Bus short
Inverter Soft Start
up fail
Inverter voltage
too high
Inverter voltage
too low
Output short
F22
Continuously
beep
Overload fault
F23
Continuously
beep
Over temp fault
F29
F55
F57
F59
F62
Continuously
beep
Continuously
beep
Continuously
beep
Continuously
beep
Continuously
beep
Load off the unnecessary device, make sure
the load power lower than the rating
power
Please make sure the intake wasn’t
blocked, and the indoor temp wasn’t to
high
Converter fail
NTC open
Battery damaged
Please contact the distributor or service
center
Battery over
charged
Inverter capacitor
open
4.3 Battery Maintenance
1. The battery used for standard models are valve regulated sealed lead-acid maintenance free
battery. It shall be charged regularly in order to maximize the expected life for the battery.
When being connected to the mains power, whenever the UPS is turned on or not, the UPS
keeps charging the batteries and also offers the protective function of overcharging and overdischarging.
2. The UPS shall be recharged once every 4 to 6 months if it is not going to be used for a long
time.
3. In the regions with hot climates, the battery should be recharged/ discharged every 2
months. The recharging time should be >12 hours.
4. In normal conditions, the battery life lasts 3 to 5 years. If the battery is found in bad
condition, earlier replacement is recommended.
5. Do not replace the battery individually. All batteries must be replaced at the same time
following the instructions of the supplier.
25
POWERPACK PRIME SERIES 1-3 kVA
4.4 Contact the service centre
When contact with distributor or service center for troubleshooting, please provide the following
information:
1. Model name of product
2. Serial number of product
3. The date when the problem found
4. LCD display status
5. Buzzer alarm status
6. Mains power condition
7. Load type and capacity
8. Environment temperature, ventilation status
9. Other information for complete description of the problem
5 TRAMSPORT and STORAGE
 Please transport the UPS only in the original packaging.
 The UPS must be stored in the room where it is ventilated and dry.
6 STANDARDS
* Safety
EN 62040-1
* EMI
Conducted Emission..........................:EN 62040-2
Category C2
Radiated Emission.............................:EN 62040-2
Category C2
Harmonic Current...............................:EN 61000-3-2
Voltage Fluctuation and Flicker..........:EN 61000-3-3
*EMS
ESD...................................................:EN 61000-4-2
Level 4
RS.....................................................:EN 61000-4-3
Level 3
EFT....................................................:EN 61000-4-4
Level 4
SURGE..............................................:EN 61000-4-5
Level 3
CS…………………………………..…..:EN 61000-4-6
Level 3
MS………………………………….….. EN 61000-4-8
Level 3
Voltage Dips………………………..…: EN 61000-4-11
Low Frequency Signals.....................:EN 61000-2-2
26
POWERPACK PRIME SERIES 1-3 kVA
7 GUARANTEE
7.1 Terms of Guarantee
 Our products are under a two-year guarantee starting from the date of delivery against
malfunctions resulting from production, material and workmanship faults. Malfunctions
due to such type of faults will be removed without claiming any price of workmanship or
spare parts to be replaced.
 Whether aforementioned malfunctions originate from usage faults or not are determined
with a report to be issued by service stations, if there exists no service stations, by one of
seller, dealer, agency, representative, importer or manufacturer or producer of those
products respectively.
 Repair time of defective products is twenty business days at most. This period starts
from the date when products are delivered to one of seller, dealer, agency,
representative, importer or one of manufacturer or producer. Provided that products
break down within the period of guarantee, the time passing during the repair process is
added to the guarantee time. Provided that faults of products cannot be removed within
ten business days, manufacturer-producer or importer is obliged to assign another
product having similar features for the use of consumers until the faulty product has
been repaired.
 Even though consumers exercise their repair rights, they can claim free replacement of
products, refund or price discount at the rate of faultin the events;



That, besides, the product,as of the date when the product is delivered to
the consumer, breaks down four times a year or six times within the
guarantee period to be determined by the manufacturer-producer and/or
importer at least, on the condition of being in guarantee period, such
malfunctions perpetuate passing over;
That maximum time required for the repair of products is exceeded;
That repair of the malfunction is determined as impossible through a
report to be issued by service station, if there exists no service station,
one of seller, dealer, agency, representative, importer or manufacturer or
producer of the company respectively.
 The consumer is, on demand, obliged to submit guarantee certificate in terms of repairs
or replacements within the scope of guarantee.
 It is essential that you definitely perform damage control over external packaging before
receiving the products to be sent through freight. In the event of any damage, delivery
person must be made to prepare a “damage determination record”. (For example;
duringthe delivery process, the product has been checked and seen that is damaged.)
27
POWERPACK PRIME SERIES 1-3 kVA
 After the damage determination record has been issued, we request you to inform the
MAKELSAN head office of the case. Products to be received from freight by signature
means that products have been received completely and without no damage.
 Repairs of plug-and-play products in the places where no service point is around are
performed in the factory of MAKELSAN or the nearest service point according to the
direction to be made by the MAKELSAN head office. Defective product is delivered by
hand to the nearest service point or to the contracted freight company in its original
packaging to be sent to the factory of MAKELSAN according to the direction to be made
by the MAKELSAN head office. For malfunctions in the scope of guarantee, shipment fees
are under the responsibility of MAKELSAN on the condition that products are delivered
to the contracted freight company.
 The device must be sent as packed in its original packaging as long as it is not desired by
the service. Original packaging of devices should be preserved in order to use them for
shipment of devices in terms of repairs to occur. Otherwise, no responsibility is assumed
with regards to any troubles to be experienced.
 All defective products to be delivered by hand or through freight are to meet the
necessary shipment requirements. (Anti-static protective, bubble wrap or box etc.)It is
essential that legible barcode serial number belonging to the product be on the product.
Otherwise, it is not covered in the scope of the guarantee.
 It is essential that products to be sent through freight definitely be together with delivery
note, and that serial/model/malfunction details be written on delivery note to be sent
(for example, breakdown report form), and that packaging content match with the
products specified in the delivery note. Otherwise, freight is not accepted.
 The use of theGuarantee Certificate, submitted together with products with MAKELSAN
trademark,is permitted by the T.R. Ministry of Industry and Commerce and General
Directorate of Protection of Competition with no……. in accordance with the law, with no.
4077, and the notification, with no. TRKGM-95/116-117, issued basing the
aforementioned law. MAKELSAN acknowledges and undertakes to obey the liabilities
determined by the laws and legislations.
7.2 Cases Not Covered by the Guarantee
 Breakdowns resulting from the use of products contrary to the issues or the
environment conditions (temperature, humidity etc.) specified in the user manual are
not covered in the scope of guarantee.
 Damages and breakdowns resulting from the use of software, hardware, interface,
accessories or consumables apart from those used together with products or
recommended ones; changing place, wrong and insufficient maintenance, calibration or
use; its operation contrary to environment specifications published for products;
insufficiency of air installation; use of products in ambient having excessive humid or
temperature; its operation in environment harmful for electrical circuits and abrasive;
28
POWERPACK PRIME SERIES 1-3 kVA
and accidents, impacts, electric, shipment, natural disasters, not limited to the ones listed
above, are not covered in the scope of product guarantee.
 In the general examination performed during the breakdown acceptance process, certain
troubles causing products not to be covered in the scope of guarantee might not be
understood. Provided that such faults come up in the detailed examination to be
performed via technical service equipment, products are returned to customers.
 Products not covered in the scope of guarantee can, on demand of customer, be treated
in a fee-paying way within the bounds of possibilities of the authorized service. Products
out of the scope of guarantee, repairs of which are not possible are returned to
customers.
 Damages and breakdowns resulting from treatments, internally or externally tampering,
efforts to repair and spare part replacement of products, without approval of
MAKELSAN,
and
those
resulting
from
treatment
of
unauthorized
service/dealer/person/establishment, are not covered in the scope of guarantee.
Breakdown, cracks, scratches and wear, corrosion and dust to occur in time and by use
in the outer surfaces of products (cabinet, cover, and front panel) are not covered in the
scope of guarantee.
 In the event that original serial numbers, guarantee labels and stamps on products are
removed or distorted, products are not covered in the scope of guarantee. No guarantee
is issued against the use of products for any other purpose, apart from those specified in
introduction or manual of products.
 Shelf lives of VRLA batteries are 6 months under the ambient temperature of 15 °C and 3
months under the ambient temperature of 25 °C.
 It is compulsory that systems to be purchased be commissioned within 3 months.
29
POWERPACK PRIME SERIES 1-3 kVA
CERTIFICATE OF GUARANTEE
Certificate Approval Date
Certificate No
MANUFACTURER COMPANY
: --/--/---:
TITLE
ADDRESS
:
:
MAKELSAN MAKİNE KİMYA ELEKTRİK SAN. TİC. A.Ş.
Deri Organize SanayiBölgesi 2.Yol I-5 Parsel P.K. 34957
TELEPHONE
:
0216 – 428 65 80
FAX
:
0216 – 327 51 64
TYPE
:
_______________________________________________
TRADEMARK
:
_______________________________________________
MODEL
:
_______________________________________________
SERIAL NO / BANDEROLE
:
_______________________________________________
DELIVERY DATE AND PLACE
:
_______________________________________________
MAXIMUM REPAIR PERIOD
:
20 business days
GUARANTEE PERIOD
:
_______________________________________________
TITLE
:
_______________________________________________
ADDRESS
:
_______________________________________________
TELEPHONE
:
_______________________________________________
FAX
:
_______________________________________________
INVOICE DATE / NO
:
_______________________________________________
DATE / SIGNATURE AND STAMP :
_______________________________________________
SIGNATURE AND STAMP OF
COMPANY AUTHORITY
OF THE PRODUCT
VENDOR
CUSTOMER
TITLE / NAME
:
_______________________________________________
ADDRESS
:
_______________________________________________
SIGNATURE
:
_______________________________________________
UPS AUTHORIZED SERVICES
İstanbulDeri Organize
SanayiBölgesi
2. Yol I-5 Parsel
34956 Tuzla/İstanbul
Tel: 0216 428 65 80
Fax: 0216 327 51 64
[email protected]
www.makelsan.com.tr
PZ-FR-07 (R2) Revision Date: 19.03.2014
30
CERTIFICATE OF GUARANTEE
1 – Guarantee period starts from the delivery date of the product and lasts………..years.
2 – The whole product, including all its parts are under the guarantee of our company.
3 – Provided that the product breaks down within the period of guarantee, the time passing
during the repair process is added to the guarantee time. Repair time of the product is …….
business days at most. This period starts from the date when the malfunction related to the
product is informed to the service station, if there exists no service station, to one of seller,
dealer, agency, representative, importer or one of manufacturer. Provided that the fault of
industrial product cannot be removed within 10 business days, manufacturer or importer is
obliged to assign another industrial product having similar features for the use of the consumer
until the faulty product has been repaired.
4 – Provided that the product breaks down due to materials and workmanship or assembly faults
within the period of guarantee, the product is repaired without claiming any charge for
workmanship, any price for spare part replacement or any fee under any name.
5 – The product will be replaced without any charge in the events;
-
-
That passing over the product perpetuates due to the fact that the product repeats the
same malfunction more than twice or different malfunctions occur more than four times
in a year starting from the delivery date, on the condition of being in guarantee period;
That maximum time required for the repairment of the product is exceeded;
That, if there exists no service station, the repair of the malfunction is determined as
impossible through a report to be issued one of seller, dealer, agency, representative,
importer or manufacturer of the product respectively.
6 - Malfunctions resulting from the use of the product contrary to the issues specified in the user
manual of the product are not covered in the scope of guarantee.
7 –For any trouble that may come up in terms of the Certificate of Guarantee, the Ministry of
Industry and Commerce, General Directorate of Protection of Consumer and Competition can be
applied.
NOTICE
8 – Under no circumstances shall the customer treat the product with the aim of repair, apart
from MAKELSAN authorized service personnel.
9 – Damages and results originating from the violation of the 8th Article shall be invoiced to the
customer.
The use of herein the certificate is permitted by the T.R. Ministry of Industry and
Commerce and General Directorate of Protection of Consumers and Competition in
accrordance with the Law on the Protection of Consumers, with no. 4077, and the
Notification Concerning the Application Principles of Guarantee Certificate, issued basing
the aforementioned law.
POWERPACK PRIME SERIES 1-3 kVA
CONTACT INFORMATION
8 CONTACT INFORMATION
www.makelsan.com.tr
Headquarter: İstanbul Deri Organize Sanayi Bölgesi 2. Yol I -5 Parsel 34956 Tuzla/ İstanbul
Tel
: 0216 428 65 80
Fax
: 0216 327 51 64
E-mail
: [email protected]
İzmir Office : Halkapınar Mah. 1348 Sok. 2AE Keremoğlu İş Merkezi Yenişehir – İzmir
Tel
: 0232 469 47 00
Fax
: 0232 449 47 00
E-mail
: [email protected]
Ankara Office : Mustafa Kemal Mah. 2157 Sok. No:4/6 Çankaya-Ankara
Tel
: 0312 219 82 35/37
Fax
: 0312 219 82 36
E-mail
: [email protected]
www.makelsan.com.tr
Headquarter: İstanbul Deri Organize Sanayi Bölgesi 2. Yol I -5 Parsel 34956 Tuzla/ İstanbul
Tel
: 0216 428 65 80
Fax
: 0216 327 51 64
E-mail
: [email protected]
İzmir Office : Halkapınar Mah. 1348 Sok. 2AE Keremoğlu İş Merkezi Yenişehir – İzmir
Tel
: 0232 469 47 00
Fax
: 0232 449 47 00
E-mail
: [email protected]
Ankara Office : Mustafa Kemal Mah. 2157 Sok. No:4/6 Çankaya-Ankara
Tel
: 0312 219 82 35/37
Fax
: 0312 219 82 36
E-mail
: [email protected]