The quest for perfection
Optimising logistics with FTA Consultancy Services
2
Introduction
Finding the answers with FTA
Supply chain optimisation
Solutions, guidance and advice from FTA Consultancy Services
Mention the word ‘consultancy’ to most transport
managers and they will fear a big bill heading their
way. But quality advice from knowledgeable and
professional experts needn’t cost the earth.
When the consultant is from the Freight Transport
Association you can be confident they are on your
wavelength and will understand the pressures
and the demands you are working under. Their job
is to deliver reliable, compliant answers to your
questions that fit with the real world of transport
operations.
Questions like, “How do we improve our fleet
efficiency?” “Is our operation meeting required
standards?” “How are we doing compared to other
businesses in the sector?” “What can FTA suggest I
do to avoid a recurrence of an incident?”
FTA Consultancy Services helps members find
the answers to these and other questions. We
engage experienced and qualified experts who
understand the special relationship between a
trade association and its members. We will listen
to you, understand what you are looking for and
work with the business. Then we provide advice,
guidance or solutions that are grounded in the real
world of transport operations and practicalities of
the industry. The following are the areas we are
asked to work on most often.
We provide
advice, guidance or
solutions that are
grounded in the real
world of transport
operations and
practicalities of the
industry
We have undertaken re-configuration exercises
and vehicle/warehouse optimisation studies for
SMEs seeking to answer questions like: “Are our
trucks and storage in the best places in relation to
our production lines and customers?” “Can I save
money by changing the movements of inbound
and outbound goods in my warehouse?” “What’s
the best location for our new depot?”
Benchmarking
FTA operates cost and other performance
benchmarks across a number of activities
that help participants improve on their present
performance and see how they measure against
peer group standards, while at all times protecting
their confidentiality and the anonymity of data.
Engineering investigations
Tapping into the wealth of knowledge and
experience built over 50 years of delivering vehicle
Introduction
inspections for members, we specialise in
deep investigations into vehicle engineering
issues: “What was the cause of that collision?”
“Why are the same faults recurring on my
vehicles?” “Have I got my repair and maintenance
arrangements right?”
Health and safety
The ever-present worry for every depot manager:
“Am I am doing what’s expected of me for the
health and safety of my staff, of contractors and
other visitors to the site?” “What standards are in
place at the other depots in the group?”
Routeing and scheduling
Still the best way of taking cost out of a distribution
operation – make the required number of
deliveries in the shortest time with the fewest
vehicles. Using software and expertise normally
only affordable by larger businesses, FTA provides
a rapid turnaround and supporting guidance for
even the smallest of fleets: “How do we work
around all the delivery restrictions?” “Can we
re-time deliveries to avoid the parking fines?”
“What are the best routes to use given the size and
weight of my vehicles?”
Our aim is to find answers to your most pressing
problems and provide them in a format that is
easily understood and communicated throughout
the business. Our consultants are happy to present
to colleagues or board members and facilitate
discussion about the findings, if that’s helpful.
Read the examples and case studies in this
document and see how other FTA members, large
and small, have benefitted from the knowledge
and the service that FTA’s consultancy can provide.
To discuss the questions your business needs
answering, call Karen Packham on 01892 552319.
Every operation has questions...
FTA has the answers.
Inside...
CASE STUDIES:
Stena Line ................................................................................................................................................. 4
Imperial Commercials ..................................................................................................................... 5
ARI .................................................................................................................................................................... 6
Hovis .............................................................................................................................................................. 7
XL Joinery .................................................................................................................................................. 8
Connect Group ....................................................................................................................................... 9
Smiths Metal Centres ................................................................................................................... 10
A&R Vehicle Services ................................................................................................................... 11
INTERVIEW: Karen Packham ................................................................................................. 12
A-Z OF FTA CONSULTANCY SERVICES ............................................................................ 14
FURTHER INFORMATION ............................................................................................................ 16
3
4
Health and safety
Stena Line is a major operator of freight and
passenger vessels with UK port and terminal
facilities in several locations, including Holyhead,
Fishguard and Loch Ryan. It operates 22 routes in
Northern Europe.
Stena Line must organise its ports and operations
in such a way that they are both efficient and very
safe – a complex yet essential matrix which has
to combine centralised policies with the needs
and challenges of specific sites. For more than 10
years, it has commissioned FTA to audit each of
the Stena sites, and to identify problem areas and
potential solutions in line with HSE guidance on
safety for vehicles, sites and drivers.
The FTA audits collate large amounts of data,
drawn from disparate sources, including customer,
passenger and freight data, maps, plans, footage,
interviews and observation. However, ports safety
and environmental superintendent Kevin Riley says
this is not what makes the FTA service so powerful.
“Once FA has completed its report, it hosts
a workshop for all the managers and staff
Key benefits
● FTA audits are based on HSE
standards and recommendations
● The consultant’s recommendations
are clear, practical and deliverable.
Workshops turn the reports into
working practice with staff buy-in
● Dedicated and knowledgeable staff
who understand road transport
legislation in theory and practice
responsible for procurement, maintenance and
operations,” says Riley. “This is something no other
consultant has ever offered.
“It gives us a chance to discuss whether the alleged
problems are real, argue about interpretation,
brainstorm solutions and ultimately come up with
an action plan which identifies how we will move
forward, when and who is responsible.”
Riley says this workshopping element turns the
consultation report from a paper exercise into a
living document destined to create change. The
audits are repeated whenever operations move
site, or an incident prompts investigation. “We
invite FTA in to work alongside us, or in addition to
us, because not only are they well versed in legal
requirements but they offer us a new perspective,
and potentially new answers,” he says.
The workshops
transform the
report into working
practice and allow
us to allocate
responsibility for
the solutions. A
report alone is
no good unless it
prompts action
Kevin Riley, ports safety
and environmental
superintendent, Stena Line
Health and safety
I wanted
someone who
would tell me the
things I didn’t know,
watch for the things
I couldn’t see, the
things which could
cause us problems.
FTA just said: Yes.
We can do that
Derek Rooney, group HSE
and compliance manager,
Imperial Commercials
Commercial vehicle sales and repair specialist
Imperial Commercials tasked FTA with a
thorough health and safety review of 36 of its
sites. The 24/7 business features busy workshops
and salesrooms, with commercial vehicles
being brought in by customers and moved by
staff, so needs to pay particular attention to the
segregation of vehicles and pedestrians.
Group HSE and compliance manager Derek Rooney
had already commissioned one report which
proved too superficial. Now he had very specific
requirements for the investigation, ones which
other major consultancy players wouldn’t meet.
“I didn’t just want an audit of procedures, I wanted
knowledgeable people to observe us for hours, to
observe all those things managers don’t see,”
says Rooney.
“FTA agreed straight away and spent several hours
at each site, observing colleagues, contractors
and customers going about their business. They
took photos, talked to staff and most importantly
watched, to get a real sense of what happens in
practice,” he says.
The resultant report, which was completed in
March 2015, made 1,521 recommendations across
36 sites, many of them along common themes:
segregation of people and vehicles, controlling
vehicle movements and site rules. The consultants
prioritised their recommendations, and the vast
majority have now been implemented.
Having seen the terrible aftermath of a workplace
incident, Rooney believes the £26,000 the
consultancy cost was a small investment
compared to the value of the people it will help
protect. “I can’t express to you how I feel about
health and safety anymore,” he says.
“The value of this is that we are complying with the
relevant legislation, our site rules are clear, and
staff, visitors and contractors are more protected.”
Key benefits
● FTA worked in the way we wanted
● The report was the most
comprehensive offered
● The report was unflinching, impartial
and professional
5
6
Benchmarking
ARI is the largest privately owned fleet
management company in the world. It handles
HGVs, vans and ‘workhorse’ cars. When Matt
Cranny joined the UK arm of the company as
operations director in summer 2015, ARI had
completed a major modernisation of its systems
and processes.
As a result, it seemed a good time to invite an
external audit of its vehicle management against
benchmarked industry standards.
“We do not just check that the vehicle is fit for
purpose but also the driver, in terms of licence
qualification,” says Cranny. “We support the FTA
Van Excellence scheme as an accredited partner,
so we wanted to ensure that we met the high
standards we espoused.”
ARI commissioned a bespoke audit of its culture,
people and systems. “It was an interesting
process because the consultant did much of the
expected assurance work but also challenged us
to do more and to help our customers to maintain
The consultant
brought real-world
insight, experience
and a real depth of
knowledge from
both the customer
and the supply side
of our business
Matt Cranny, operations
director, ARI
higher standards,” says Cranny. “So the auditing
process was not just useful to our organisation
internally but also gave us ways of adding value
commercially.”
The audit took two days and he says it was an
exacting process. “The consultant had a genuine
and very practical understanding of the industry.
It was very different to dealing with a generic
consultant or standard. He brought a real depth of
knowledge from the customer and the supply side
of the business,” says Cranny.
ARI now intends to undergo an annual FTA audit.
“The law gives you principles to follow but it is
valuable to have external scrutiny to examine how
Key benefits
● External challenge and validation has
both commercial and compliance
benefits. It was cost-effective given
the importance of compliance
● Consultant rich in real-world, practical
knowledge
you interpret and comply with those. There is a
huge authenticity and validation in the process
FTA took us through that helps us ensure our own
quality and protect our reputation.”
Benchmarking
Food manufacturer Hovis has a complex UK
supply chain with each of its products coming
from a dedicated factory into hub-and-spoke
distribution centres for delivery to regional stores.
Its 450 vehicles cover 30 million miles a year. With
logistics such a large part of its activity, in 2011 it
asked FTA to collaborate on a complete overhaul
and benchmarking exercise for all of its logistics
processes, including recruitment, operations and
management of drivers and vehicles.
“We wanted to create an audit that would be
completely bespoke and very comprehensive,
covering all our procedures, vehicle and
employment compliance,” says Tony Stuart, Hovis
head of logistics operations support. “We worked
with FTA for several months to create a living
document that is so in-depth it captures not just
Key benefits
● FTA’s objectivity complemented Hovis’
in-house assessment
● The process was very thorough
●T
he audits emphasise process, the
reasons behind the process and the
required action
what people do, but how they do it and asks them
to evidence it.”
The audit takes three days to implement. Each
month Hovis conducts a health check on each
of its eight sites and the full audit is deployed
annually. Most audits are conducted by Hovis staff
but FTA always audits the in-house auditor’s site
and one other to ensure consistency. Each site
then has an action plan.
“I’m confident we are now in the top 5% of all
vehicle operators for compliance and safety,” says
Stuart. “That’s down to the thorough work we did
with FTA. Vehicle compliance is now ingrained and
we are very good at identifying why procedures
are used and the implications of ignoring them.
“It was very important that we had an independent
recognised body work with us. You need someone
outside your sphere of operation to ensure clear,
impartial sight,” says Stuart. “Many of the benefits
are hard to quantify but it’s about culture and
process. Our health checks, audits and the FTA
monitors maintain the integrity of our culture.”
Thanks to
the work we did
with FTA, vehicle
compliance is
now completely
ingrained and our
audits maintain
the integrity of
our management
culture
Tony Stuart, head of logistics
operations support, Hovis
7
8
Routeing and scheduling
FTA is easy to
work with. They
understand our
business and they
are impartial – they
have no agenda
about how they
wish you to work
Roy Parker, director of
operations, XL Joinery
West Yorkshire-based XL Joinery imports
residential timber doors which it distributes
to builders’ merchants, door specialists and
DIY outlets. XL runs its own seven-strong fleet
to handle most of its freight, only outsourcing
deliveries to outlying areas. Increasingly, however,
customers do not only want deliveries to store;
they want XL to deliver direct to customers’ homes.
Director of operations Roy Parker asked FTA to
review the company’s policy of outsourcing home
delivery to third parties.
“We wanted a modelling project to see if it was
feasible for us to undertake home delivery
ourselves, looking at how many vehicles and
drivers we would need and the costs involved,”
Key benefits
FTA’s analysis was:
● Quick, expedient, impartial, good
value for money
● It allowed XL to test commercially
and financially crucial decisions
he says. “Previously we had assumed it was not,
but market demands change so we wanted an
impartial exercise to test our assumptions.”
Parker provided FTA with 12 months’ history from
which they produced sample modelling for two
scenarios: XL doing all home delivery within its local
region, and a UK-wide service. FTA proved that it
would cost XL significantly more to undertake the
work themselves compared to using third parties.
“It confirmed our thinking and that it was still the
right decision in the current marketplace,” says
Parker. “It allowed us to quantify why we should
continue to outsource home delivery. It was an
important exercise because delivery is a small
part of our sales value but an integral part of our
service to customers.”
He says FTA understood their business and
charged less than many consultancies. “It
was definitely good value for money,” he says.
“Previously FTA has analysed our logistics
operation in full to ensure that the two-thirds inhouse, one-third outsourced split was optimal. We
would use FTA again to ensure that our logistics is
operationally and financially optimal.”
Supply chain
Connect Group is a market leader in the specialist
distribution of newspapers, magazines, books,
and the supply of consumables to schools,
nurseries, and care homes. Its turnover is £1.9bn.
In 2014 Connect explored buying Tuffnells Parcels
Express but first needed to ensure that the parcel
company’s operations met with its own high
standards for health and safety.
Connect’s group head of health and safety Alex
Hodson was charged with assessing Tuffnells’
risk management and ensuring that Connect
understood the scope and cost of any work that
might be needed at the 36 parcel depots before
the bid could be finalised.
“The issue was one of scale and time,” says
Hodson. “We had a limited window as an exclusive
suitor. In order to have an accurate assessment of
the business completed within the time available,
we needed additional support from workplace-
FTA was
uniquely qualified,
experienced
and resourced
for this work. No
one else in the
market offers such
professionalism
of service or could
respond with
such speed and
flexibility
transport safety experts. When I suggested we
partner with FTA there was instant agreement.
We needed the report and findings to be beyond
dispute and FTA’s expertise and brand was well
known,” adds Hodson.
Alex Hodson, group head of
health and safety ,
Connect Group
Connect completed the sale, for £113m, and
has since been acting on FTA recommendations.
Connect says FTA will periodically reassess the
sites’ risk management standards.
FTA conducted a paper-based analysis as well as
site visits to many Tuffnells depots, assessing
Tuffnells’ working practices against Connect’s
standards. The consultants needed to maintain
confidentiality while conducting their analysis
because the prospective sale was not general
knowledge among the Tuffnells’ workforce.
FTA produced detailed reports with prioritised
recommendations and cost estimates for the
potential work.
Key benefits
● FTA offered fast, flexible resource and
an indisputable expertise and quality
● The reports facilitated the sale and
shaped post-acquisition work
● The exercise had clear commercial
value
9
10
Compliance
Smiths Metal Centres is a leading stockholder
of engineering metals and plastics, which it
supplies to a range of industries including aviation,
automotive and medical manufacturers as well
as utilities. As a company with more than 250
employees and a turnover exceeding E50m,
Smiths Metal was obliged to comply with the
Energy Savings Opportunity Scheme (ESOS) in the
autumn of 2015.
“The ESOS was not widely publicised and few people
knew more than the limited information on the
government site,” says Smiths’ transport manager
John Milicevic. “I attended an FTA workshop and later
spoke to Karen Packham [FTA general manager,
consultancy] who was very knowledgeable.”
Smiths Metal uses FTA for all of its compliance and
signage needs, and its regular vehicle inspections,
so Milicevic was pleased to be able to entrust the
Key benefits
We use FTA
services as part
of our policies
and procedures
because of their
integrity. They
would not sign off
on anything which
was not compliant
and best practice
John Milicevic, transport
manager, Smiths Metal Centres
● FTA was knowledgeable and handled
everything for us
● Cost-effective compared to other
consultancies
ESOS audit to FTA as well. “FTA handled all the
vehicle and transport auditing itself and managed
the consultants who did the buildings audits,” says
Milicevic.
Smiths Metal runs 57 cars and 57 commercial
vehicles across its 12 branches. “We have very
robust systems for our transport and our energy
usage, but FTA ensured they took screen prints
and data to submit a thorough, evidenced report.
“FTA made some useful recommendations, such
as that we train our company car drivers in fuelefficiency, something which is already covered for
our vocational drivers under their CPC training,”
he says.
FTA completed the audit and submitted it
electronically on behalf of Milicevic who has since
received his compliance assurance from the
Environment Agency.
Engineering investigation
Black Country-based CV repair and maintenance
centre A&R Vehicle Services uses FTA’s
engineering investigation team to assess vehicles
and trailers for major clients. It looks after fleet
vehicles for major third-party logistics companies,
often working for blue-chip accounts of their own.
One of A&R’s contracts involves maintaining
specialist trailers which carry abnormally wide and
long loads for the aviation industry.
A&R operations director Colin Bannister has
repeatedly tasked FTA with assessing the condition,
lifespan and refurbishment potential of such kit.
“Trailers like these represent substantial
investment for our clients and are very specific in
purpose,” says Bannister. “It is important to get
each one checked by an engineering consultant
to see how much more life they have in them,
and when the decision should be taken to replace
them. We use Freight Transport Association
because they have such strong recognition that
Key benefits
● Detailed and comprehensive
appraisal of each vehicle or trailer
● The appraisals allow optimal planning
and best whole life costs for each
asset
our clients need no encouragement. They know
they will get good value.”
FTA looks at all aspects of the equipment including
its roadworthiness, repair costs, potential
refurbishment costs, residual value and a strategy
for end-of-life and replacement.
“The reports are very comprehensive, very detailed
appraisals,” says Bannister. “I have been told they
are the best in the industry and I can believe that.
We are members of FTA for our own purposes but it
is a very useful connection for our clients as well.
“FTA is a good association for us to have. Being
able to call on their engineering expertise is
commercially valuable,” he says.
We use FTA
because they
have such strong
recognition that
our clients need no
encouragement.
They know they will
get good value
Colin Bannister, operations
director, A&R Vehicle Services
11
12
Interview
The science of optimal change
reviewing its legality, its safety and its efficiency
before buying the company is crucial,” says
Packham. “Transport is often the forgotten element
on which the success of the venture can depend.”
Logistics consultancy is both art and science. FTA general
manager of consultancy Karen Packham tells Louise Cole that
it’s not just about understanding transport, but people
“The only source of knowledge is experience” is
a quote widely attributed to Albert Einstein but it
could just as easily have fallen from the mouth
of Karen Packham as she explains the power of
logistics consultancy to guide the decisions of any
organisation involved with moving goods or people.
“FTA has over 30 consultants. We’ve all had ‘proper
jobs’, spending careers in logistics, ‘doing’ before
we began advising,” she says. “That ensures three
things. The first is a huge breadth and depth of
experience. The second is individuals with very
specialised expertise which companies may
only need occasionally. And, thirdly, some of our
consultants have retired from running fleets or
running companies – but, instead of losing their
decades of experience, through FTA they remain as
a resource for the entire industry.”
Decades of experience
Packham started her own career in international
transport three decades ago, before moving
to FTA where she developed expertise in legal
compliance, regional haulage and CPC, before
project managing the Department for Transport’s
Road Haulage Modernisation Fund. This provided
advice and resources to 2,300 SME operators over
18 months.
Her experience has taught her that those most
needing consultancy help are the middle players
– those with fleets big enough to need a good level
of efficiency and organisation but who do not have
the resources of major firms. “These mid-sized
companies need cost-effective, qualified help,”
she says.
“Experience is at the heart of everything we do,”
says Packham. “Our clients don’t want to buy
theory. They want to buy practice. They need
people who really understand how things work and
what that looks like from the depot floor and from
the boardroom.”
Many logistics companies, FTA members or not,
probably don’t appreciate quite how wide the range
of its consultancy expertise is. FTA is renowned for
its compliance work, including vehicle inspections,
training, audits or benchmarking. However, it is
equally qualified in areas more commonly seen
as commercial or financial, even though for any
company using transport, the quality of the
logistics operation will often be a deciding factor
between success or failure.
Mergers and acquisitions are obvious examples,
where due diligence is accepted industry and
legal practice. Yet if the prospective acquisition
is involved in transport, or its goods will require
transport, a review of its logistics is an essential
part of that due diligence – and one most financial
auditors will lack the skills to complete. “If
transporting goods to the customer is a significant
part of the overhead, or of customer service, then
Experience
is at the heart of
everything we do.
Our clients don’t
want to buy theory.
They want to buy
practice
Packham will be focusing more resources on wider
supply chain issues in 2016, including routeing
and scheduling, fleet integrations, outsourcing and
end-to-end supply chain analysis. “We are best
known as road transport experts but FTA also has
expertise in air freight, rail and shipping, as well as
multi-modal logistics or modal shift.”
Expanding the offering
Her department did a significant amount of Energy
Savings Opportunity Scheme (ESOS) work in the
approach to last year’s deadline and already audits
compliance and safety performance through Van
Excellence and Truck Excellence. Packham hopes
to soon be able to offer a similar scheme to the
passenger transport industry.
“Over the past decade the logistics industry has
made great strides in terms of efficiency and yet
there are still areas of confusion and poor practice.
One of the issues we frequently observe is a poor
understanding of logistics by other departments.
Sales teams make promises logistics can’t keep.
Finance teams restrict procurement for reasons
which don’t gel with operational best value.
Educating the different teams about how logistics
works, what it costs and how to ensure efficiency
can make a huge difference to the company’s
overall performance,” says Packham.
“There is also a huge need for help in the UK grey
fleet market. It’s very complex in legislative terms
– a real can of worms. And even companies who
run excellent in-house fleets often struggle with
grey fleet. There are examples of shockingly bad
practice in the UK,” she says.
Interview
There are several reasons these issues can often
be addressed more effectively by consultants than
fleet managers, including cost, objectivity, buy-in
and external validation. “Our consultants have
no vested interest or involvement in the internal
politics of the company,” says Packham.
Integrity and objectivity
Consultancy
is often about
identifying optimal
change. Change
can be challenging
for anyone, so it is
important to have
an unimpeachable
rationale
FTA’s brand precedes it and the integrity of its
consultants is unquestioned, which is of huge
value in itself to many firms. “Internal voices
can often be unheard or lack authority. We can
translate between departments, run workshops
for staff, present to the board or validate fleet
decisions. Sometimes we connect different
subsidiaries of the same company. One client had
eight business units shipping separately in the UK
with their empty trucks passing one another on the
motorway. We saved them £3m a year.
“Consultancy is often about identifying optimal
change,” says Packham. “Change can be
challenging for anyone, so it is important to have
an unimpeachable rationale behind it. It also
means our consultants have to be extremely
sensitive to the knowledge level or feelings of
staff, because we are often in situations where
employment, or ways of working, may be about to
change whether or not the workforce knows that.”
It isn’t always a comfortable position. “We do
collision investigations. Sometimes it is someone’s
fault and it is our job to say so. We have to balance
compassion with honesty. It can be very stressful
but you can’t let that show.”
Packham hopes her team’s work disseminates
beyond its individual clients. “We want to spread
best practice throughout the industry,” she says.
“We can be a resource to make transport more
profitable, safer and more efficient.”
13
14
FTA Consultancy Services
The consultants
These are just a few of the specialist consultants who deliver the spectacular results captured in this document
Ian Laughlin
Stephen Kelly
Matt Barker
Tony Bellia
Cliff Cadman
Senior Consultant: compliance,
technical, environment and
health & safety
Senior Consultant: compliance,
fleet management and logistics
Health & safety and compliance
Compliance and environment
Compliance and environment
Gordon Cameron
Ric Charnley
David Coleman
Steve Daly
Alan Granger
Dangerous goods, health & safety
and compliance
Compliance and
passenger transport
Compliance and environment
Compliance and training
Compliance and logistics
Peter Lambert
David Mitchell
Patric Parker
Mark Sneezum
Paul Whitehead
Compliance and health & safety
Compliance and logistics
Compliance, best-value reviews
and fleet management
Compliance and environment
Technical, health & safety and
compliance
FTA Consultancy Services
A-Z of FTA Consultancy Services
FTA Consultancy Services offers a wide range of services to meet the varying needs of transport users and
providers including, but not limited to, the following:
J
Just-in-time deliveries, joint ventures,
journey planning
R
Routeing and scheduling, research, road-risk
management, risk assessments
Benchmarking, best value reviews,
best practice guides
K
Key performance indicators
S
Supply chain reviews, stores management, shared
services, site safety reviews, strategy modelling,
safe systems of work
Contractor supply agreements, compliance,
coaching, container shipping, contract development
L
Logistics and supply chain reviews, local authority
reviews, Logistics Carbon Reduction Scheme
T
Telematics, transport optimisation, tendering,
contractor selection, transport technology
appraisal, transport efficiency reviews
U
Utilisation, urban logistics advice
A
Audits and accreditations, air freight
B
C
D
Dangerous goods audits, distribution centre
reviews, depot reviews, due diligence
Merger and acquisitions, management, mentoring,
vehicle manoeuvring, modal shift
E
Engineering investigations, energy usage, ESOS,
evaluation, expert witness
M
N
Next steps, non-conformance rectification, niche
markets, new ventures
Vehicle specification, vehicle procurement,
Van Excellence, value-for-money studies
V
F
G
Fleet management, fuel purchasing, fleet integration, fleet excellence
Grey fleet, green audits
H
I
O
Operator licence compliance, operational
efficiencies, outsourcing evaluation, O-licence
applications, appeals and PIs
PCN management, procedural reviews,
procurement, policy reviews, pay, terms and
conditions
P
Health and safety, health & safety audits and
management
Incident investigation, implementation, inventory
management, interim management
Quality assurance, qualifications, quiet delivery
reviews
Q
W
Warehousing, warehouse layout, warehouse audit,
water transport, workshop audits
X
With X-ray insight, we see to the heart of operations
Y
Yes. We will answer your questions, understand your
business and meet your needs
Z
We are zealous, about our industry, about excellence
and about our work
15
FTA Consultancy Services for transport and logistics
FTA consultants are available to help companies of all sizes with transport and
logistics-related matters, including:
● Benchmarking
● Auditing
● Engineering investigation
● Supply chain creation or optimisation
● Legal compliance
● Health and safety
● Cost control
● Acquisitions and mergers
FTA Consultancy Services offers unrivalled knowledge, practical solutions and a brand
name which is synonymous with quality and integrity throughout UK business. FTA
consultants are operationally flexible in order to achieve the clients’ full objectives,
and also sensitive to the knowledge level and circumstances of those they are
working among. FTA Consultancy Services prioritises practical, commercially savvy
solutions and offers a range of options for making these real and valuable to the
workforce, whether through resources, training or workshops.
For more information on what FTA Consultancy Services can do for your business, or to
discuss your unique requirements, please contact:
General manager, consultancy and tendering, Karen Packham on:
01892 552319 or email [email protected]
Freight Transport Association Limited Telephone: 01892 526171
Hermes House, St John’s Road,
Fax: 01892 534989
Tunbridge Wells, Kent, TN4 9UZ
Website: www.fta.co.uk
Registered in England Number 391957
©FTA 01.16/LC
Produced and designed by White Rose Media Ltd
All black and white photos featured on the front cover appear courtesy: Malcolm Group, Brittany Ferries, LondonWaste Ltd,
Heathrow Airport Limited, East Midlands Ambulance Service NHS Trust and Transport for London