HERTZ INTERNATIONAL Inbound Canada Tour Programs
Terms and Conditions
January 1, 2013 – December 31, 2013
Rental Qualifications
Minimum rental age is 20* (age differential charge for 20-24 applies) for car groups A, B, C,
D, F, F6, G, I, L, Q4, R, T, T6 & U; for the Prestige, Adrenaline, and select specialty vehicle
classes the renter must be at least 25 years of age. Minimum age and age differential charges
may differ by car class and location:
Car Classes A-F
$15/day
$25/day
Quebec
All other Canadian locations
All other classes** $25/day
$30/day
Quebec
All other Canadian locations
* Quebec allows renters age 18-19 for $41/day age differential charge
** All other classes exclude the Prestige, Adrenaline, and select specialty vehicle classes.
All renters must present a valid national driver’s license, voucher (unless voucherless), and a
major bank credit card in their name at time of rental. (Renter’s name must match reservation
details.) Additional authorized operators must meet the same rental requirements as primary
renter, including: Major credit card, minimum age and valid driver’s license.
DOMESTIC CANADA - CASH WILL NO LONGER BE ACCEPTED AS A FORM OF DEPOSIT. ALL
MAJOR CREDIT CARDS WILL CONTINUE TO BE ACCEPTED AT TIME OF RENTAL. **Note this
does NOT include debit cards with major credit card logos**
International Renters including Additional Authorized operators, must present a valid national
driver’s license, voucher (unless voucherless), a credit card in the renter’s name.
Please be advised that certain locations and classes of rental cars may require additional forms
of identification as a condition to rent. Please advise customers to check at time of reservation
if special conditions pertain to their particular rental.
All rentals are subject to Hertz standard rental requirements at time of rental.
If any provision of this agreement conflicts with applicable national or local law, or if such law
imposes different or additional requirements applicable to the rights or obligations of the
parties hereunder, then the provisions of such law imposes different or additional requirements
applicable to the rights or obligations of the parties hereunder, then the provisions of such law
shall apply to the extent necessary to comply therewith.
Rates & Vouchers
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A daily rate is based on 24 hours. Hertz allows a 29 minute grace period.
A “rental day” consists of a period of 24 consecutive hours, with each day starting at
the time of day the rental began. Extra hours charges will apply beginning when the
rental exceeds a 24-hour period by 29 minutes from the original time of rental. When
the number of minutes late reached 29, the customer will be charged for one extra hour.
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For all locations that allow after hour return service - the rental charges will accrue until
the location re-opens.
Clients will be charged directly for additional hours, days and any additional coverage
purchased at the commencement of the rental. Minimum rental period is 48 hours.
Rates are based on pick up date and not return date.
Vouchers are valid for 62 days. Tour Operators will be charged for the number of days
printed on the voucher or if a voucherless program, the number of days booked by the
Tour Operator, irrespective of the number of days the customer actually rents.
(Voucher days equal number of reservation days). If a client returns the car early, the
Tour Operator will be charged at the voucher value or if voucherless, the number of
days reserved. Exceptions, such as medical emergencies, death in family, etc will be
handled subsequently by customer relations.
Tour rates cannot be combined with CDP#, discounts or promotions.
Advance Reservation Requirements
Reservations require a minimum 8 hour advance reservation, either by telephone, GDS, fax, or
link and must include the applicable program IT#. Neverlost reservations require a 24-hour
advanced reservation. These reservations will be automatically confirmed by car class only.
Specific models cannot be guaranteed.
Mileage Caps
Please see attached participating locations list for specific details.
Free Sell Agreement
Standard Car Classes: A, B, C, D and F are on freesell with a minimum 48-hour advance
reservation at all corporate locations.
During the peak season of July 14 and August 12 a 72-hour advance
reservation is required.
Specialty Car Classes: G, I, R, L and Q4 and are on freesell with a minimum seven (7)-day
advance reservation at all corporate locations.
During the peak season of July 14 and August 12 freesell is not
available.
If reservations are not booked and confirmed by Hertz within the guidelines set (i.e. less than 3
or 7 days notice), reservations for these car classes A, B, C, D, F, G, I, L, R & Q4 will be based
on availability.
PLEASE NOTE: FREESELL IS NOT AVAILABLE:
 From July 14 to August 12 on car classes G, I, L, Q4 and R.
 From December 21 – 27, Christmas peak.
 On car classes U, T, & T6.
 At any licensee locations.
 On specialty car classes in Calgary between June 28 – 30 & July 6 – 14
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On specialty car classes in Vancouver between June 28 – 30
Certain car classes may not be available at all locations. Please check at time of reservation
for availability as the freesell policy will not override fleet availability.
Vehicle Availability
Hertz reserves the right, at its own discretion to a capacity control in any location, at any time,
and for specific programs, according to vehicle availability, demand levels, and/or program
performance. In addition, all car classes may not be available in all locations at all times.
One Way Rentals
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One-way rates are available and apply to rentals of 2 or more days only.
Car classes C, F, and F6 are allowed to go one way at corporate and participating
licensee locations (see attached drop matrix for details and rates).
Car classes G, I, L, R, T, T6 & Q4 are allowed to go one way at corporate locations
only.
Car classes A, B, D & U must be returned to the renting city.
Guaranteed drop charges are paid locally by clients directly to Hertz. This charge will
be held against the customer’s credit card but will not be charged to the card until the
completion of the rental. These charges are subject to applicable taxes.
One-way rentals within the same city may cause a drop off fee. Please check at time of
reservation.
Refer to attached drop matrix for further drop fee information and Canada to US
eligibility.
Car classes C & F are allowed to intercity between Canada and US. Please refer to
drop matrix for more detailed information.
Additionally, all drop charges are subject to applicable taxes and surcharges.
Driving Restrictions
Hertz vehicles can be driven into the USA but not Mexico. Special Canada to USA intercity
fees are available if a customer wishes to drop the car in the USA. Please refer
to intercity drop chart attached for available USA drop locations and fee information
Additional Authorized Drivers:
Additional authorized drivers -- including spouses and partners -- must be registered on the
rental agreement. There is an extra charge for each additional authorized driver of $13.00
CDN per day, with a maximum charge of $91.00 CDN per person (AAO) per rental. The
minimum age for additional authorized operators is the same as noted above for the
authorized operator. This may vary by location. Please check the location policy for specific
details.
Fuel:
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Each car is provided with a full tank of gas at time of rental.
Rates do not include fuel unless specifically indicated.
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The renter is responsible for refueling at the end of the rental if the Hertz Fuel Purchase
Option is not purchased by the client at time of rental or included in the net rates.
There is no credit for remaining fuel.
Rates inclusive of the FPO option are not available at any licensee locations.
Loss Damage Waiver:
LDW is a optional service that holds the renter or authorized driver’s responsible only for the
deductible amount, if any, for loss of or damage to the rental vehicle, if the vehicle is used in
accordance with the terms and conditions of the rental contract. If LDW is not purchased, the
renter will be responsible regardless of fault for the full value of the vehicle at the time of
rental, less its salvage value, plus expenses for towing, storage, impound fees, an
administrative charge, and a reasonable charge for loss of use. By purchasing LDW, at a price
of approximately $32.95 per day, the renter will be responsible for the following deductible:
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$500 deductible for all renters at corporate locations.
By purchasing the deductible waiver (DW) for $11.99 per day, customers can reduce
their deductible to $0.00.
Liability Protection:
When the rental vehicle is used in accordance with all the terms and conditions of the rental
agreement, Hertz provides with the standard provisions of a basic automobile liability
insurance policy, coverage of at least minimum provincial statutory limits for bodily injury or
death and property damage for the customer’s legal liability to others including passengers.
Liability Protection up to a combined single limit of 1 million CAD per accident for bodily
injury or property damage is included ona primary basis (i.e. Hertz' Primary Liability
Protection will respond first to claims by third parties for bodily injury and/or property
damage before any applicable insurance which the customer, authorized operator, or additional
authorized operator may have). However, where permitted by applicable law, the protection
described above will be secondary to the customer's insurance and the insurance of the operator
of the car.
(PAI) & Personal Effects Coverage (PEC):
Personal Accident Insurance allows customer to elect accidental death and accidental medical
expense coverage for the renter and passengers during the rental period of the vehicle. If this
coverage is accepted, the benefits for the renter will apply to all accidental injuries during the
rental period regardless of whether the renter is actually in the car. Passengers are also covered,
but only for incidents occurring while the occupying the car. Personal Effects Coverage is an
option that insures against risk of loss or damage to help protect the customer’s personal
belongings while renting from Hertz. PEC insurance coverage includes those personal effects
owned by the customer and those traveling with the customer. Limits of persons and values
covered do apply.
Note:
This information is only a summary of the coverage’s provided by the PAI & PEC
packages. Each is subject to terms and conditions, and there may be exclusions limiting
coverage and amounts payable. Please ask a rental representative for any additional
information.
All terms and conditions to the above liability and supplemental coverage’s (i.e. LDW & PAI
and PEC) are subject to change without notice and may differ by location.
*Please Note: PAI/PEC is not available at any Alberta locations.
Premium Emergency Roadside Service (PERS):
Premium Emergency Roadside Service (PERS) covers costs for services required to remedy
the following customer induced problems or problems resulting from an accident / collision, or
any problem occurring outside the approved driving area, however are passed on to the
customer, as following: Keys locked in the Car, Lost Key Service, Left Lights On/Dead
Battery, Out of Gas Service, Spare Tire Mounting Service and more. For full list of benefits
please inquire at time of rental. PERS can be purchased at the counter for $3.99 per day.
Parking Fee
This fee is to reimburse Hertz for the high cost of parking at certain downtown locations.
Following are a list of downtown locations in both Toronto and Montreal where the $15.00 fee
applies Toronto (Union, The Bay, Eglinton) and Montreal ( IBM Aylmer). The $15.00 fee is
automatically applied at the Hertz location at time of rental and is payable directly to Hertz.
** Fees and locations are subject to change without notice**
**All fees may be subject to taxes and surcharges**
Taxes & Surcharges:
Government surcharges, taxes, tax reimbursement and optional items such as refueling or
additional drivers fees are payable to Hertz at time of rental, unless specifically included and
noted in the rates. Taxes and other fees are subject to change without notice.
**Even if stated as included in the net rate, extra charges including but not limited to
concession recovery fee and state tax may apply to any additional items purchased at
the counter or any extra charges incurred by the rental at time of drop off.**
Provincial Sales Tax (PST) & Goods and Services Tax (GST):
Provincial Sales Tax varies by Province. The Harmonized Sales Tax (HST) is used in certain
provinces to combine the federal Goods and Services Tax (GST) and the Provincial Sales Tax
(PST) into a single, blended, sales tax. See chart below. Correct at time of printing, September
1, 2011.
Province
Alberta
B.C.
MSRP
Manitoba
New Brunswick
Newfoundland/
Labrador
NW Territories
GST/HST
5%
12%
PST
N/A
7 – 10% depending on vehicle
5%
13%
7%
N/A
13%
5%
N/A
N/A
Nova Scotia
Nunavut
Ontario
PEI
Quebec
Saskatchewan
Yukon Territory
15%
5%
13%
5%
5%
5%
5%
N/A
N/A
8%
10%
9.5%
5%
N/A
Concession Fee Recovery (CFR) or Concession Pass Thru Fee:
This fee is to reimburse Hertz for concession fee recovery required to operate at airports and
other locations. This fee varies by location and is charged for each rental.
Vehicle Licensing Fee (VLF):
This fee is for Hertz’s recovery of the proportionate amount of the vehicle licensing fees
applicable to the rental. VLF is levied to all customers’ at all Canadian locations and varies by
city.
Air Conditioning Surcharge Recovery (ACSR):
Vehicle manufacturers pay a federal excise tax on all air conditioners installed in vehicles and
pass this cost on to Hertz as a separately stated fee. The ACSR is for Hertz’s recovery of this
fee. Currently at Hertz Corporate locations this fee is $1.00 CDN per rental day or partial day.
This fee is taxable and concessionable.
Luxury Tax:
This tax is only applicable in British Columbia on Car Class G & I and ranges from 1-3%
depending on the vehicle value.
Customer Facility Charge:
A bylaw has been issued which states that every person that enters into a rental agreement with
an on airport operator to rent shall pay to the Calgary airport a daily ‘Customer Facility
Charge’ of $6.00 CDN per day. Note: This fee does not apply as an extra charge to programs
that are already inclusive of mandatory fees.
*All Taxes and Surcharges are subject to change without notice.
Returning the Rental Car
A “rental day” consists of a period of 24 consecutive hours, with each day starting at the time
of day the rental began. Extra hours charges will apply beginning when the rental exceeds a 24hour period by 29 minutes from the original time of rental. When the number of minutes late
reached 29, the customer will be charged for one extra hour.
* For all locations that allow after hour return service - the rental charges will accrue until the
location re-opens.
OPTIONAL PRODUCTS
Availability and cost per day for optional equipment (such as child seats*, Neverlost and Ski
Racks) varies by location. Please check at time of reservation for applicable fees and
availability.
Child Seats:
Child seats can be confirmed at all corporate locations, on all car groups for $13.00 CDN per
day and $65.00 CDN per week with no maximum charge. A $75.00 CDN replacement fee will
be charged, in addition to the rental cost of the child seat, if seat is damaged or not returned.
Hertz can only confirm a maximum of two (2) child seats per vehicle. “Hertz offers infant seats
for children up to 20 pounds, rear-facing child seats for infants weighing between 20 to 30
pounds, front-facing child seats for toddlers older than one year weighing up to 40 pounds and
youth booster seats for children who weigh between 40 and 80 pounds who are 35 to 50 inches
tall”.
Skierized Vehicles:
Ski racks are $7.50 CDN (no maximum) per day on C, D and F only per rental. A $75.00
CDN replacement fee will be charged if equipment is damaged or not returned over and above
rental fee.
Winterized Tires:
In the province of Quebec – Dec 15th – March 15th – all rental vehicles must be equipped with
winter tires. A daily fee of $2.40 per day will be applicable to customers at the Hertz rental
counter.
Neverlost:
Neverlost is available on most midsize and larger vehicles (exceptions apply) and may be prereserved in major Corporate Canada Airport and Off-Airport locations for a fee of $15.99 CDN
per day with a maximum charge of $223.86 CDN per rental. Please confirm availability at
time of reservation.