HOTEL OMENA
“It has struck me how dynamic, efficient and service-minded ISS staff
are,” says Managing Director Magnus Frennmark.
Hotel Omena is
not like the others
Omena has no receptionist or full-time
employees. On the other hand, this
3) Guests enjoy their stay - and then check out.
“This simple model minimises costs and means that more
families are able to afford to travel,” says Managing
exclusive hotel offers low prices and has
Director Magnus Frennmark. “You might not get your
a flexible partner in ISS.
meals served by a waiter. On the other hand, I guarantee
that there will be a wide range of cuisines on offer just
Omena is located in the centre of Copenhagen, close to
around the corner. This goes for all our hotels.”
Tivoli, Strøget, exotic restaurants, architecture and a wealth
of cultural activities. Hotel Omena has been in business
Surprising flexibility
since the summer of 2010. The Omena model is based on
As the Omena Hotel has no receptionist, the hotel is very
self-service principles and automated use of IT and challen-
dependent on its partners. The hotel draws on an outsour-
ges the conventional service concepts that are used by most
cing strategy with a large network of partners to handle
players in the hotel industry. The concept makes use of a
services such as housekeeping and waste handling - and
simple online reservation system:
this is where ISS comes in.
1) Guests make a reservation from home, pay for the room
“I must admit that I was slightly sceptical to begin with
by credit card and receive their room code by e-mail and
because large companies are often incredibly sluggish, but
text message.
my worries were groundless,” says Magnus Frennmark.
2) The hotel has no check-in. Guests simply let themselves
in using the code they have received.
A world of service
››
HOTEL OMENA
ISS may well become an Omena Hotel partner again when new hotels are opened. ISS is flexible, quality-orientated and is
able to handle several service solutions at once.
“It has struck me how dynamic, efficient and service-minded ISS staff are. The daily coordination of guests leaving
ABOUT THE OMENA HOTELS
the hotel and preparing the rooms for new guests arriving
works perfectly. Of course, we cannot accept dust in the
corners and rubbish in the corridors - and ISS knows all
about that and ensures that high standards are maintained
in the hotel. There will, of course, always be guests who
will be staying at the hotel for several days, but we try to
coordinate the booking so that no guests are in the rooms
from noon to 4 pm. This gives ISS the chance to work in a
focused way. And it works impeccably. But you are always
measured by your ability to handle the unexpected. One
day, for example, a tap broke in one of the rooms. Water
gushed out and we were fully booked and couldn't move
our guests to a different room. Within the hour a plumber
from ISS was there to solve the problem. For the guests and
Omena is a Finnish hotel chain for families, single
people, couples and business people. Omena
offers an entirely new, top-quality hotel experience at a rock-bottom price. The 225 futuristically
designed rooms have 1-4 quality beds, are in a
central location with access to free wireless
Internet, flat screen, pay-per-view TV, kitchenette,
dining alcove etc. The low prices reflect the fact
that both booking and check-in are automated.
Omena Hotels were set up in 2000 and are part of
the Finnish group Ab R. Grönblom International
Ltd. Omena means apple in Finnish.
our business, that kind of efficiency and flexibility is worth
its weight in gold.”
Expansion
The Omena concept has caught on in Copenhagen and its
success is so great that the Managing Director has already
ABOUT ISS'S SERVICES
started to expand. Where the next hotel will appear, he
does not want to disclose. But the fact that ISS may very
well become a partner again is all part of his plan.
“ISS is quality and action-orientated, flexible and independent. And they are able to handle several functions at
ISS handles housekeeping, waste handling, window cleaning, handyman services, outdoor maintenance and mat and vending machine solutions
once. This is vital to a business like Omena,” concludes
Magnus Frennmark.
ISS is the largest supplier of outsourcing services in the Nordic Region with 45,000 employees and a turnover of 2 billion EUR.
ISS delivers service to all countries in the region from Greenland to Finland and has a strong local presence in each country.
We are dedicated to delivering quality service solutions for the facilities of our clients and offer tailor-made solutions for a.o.
the hotel industry. We aim to be the preferred service partner for hotels and our services cover housekeeping, technical
maintenance, vending, handyman, plants, security, F&B and much more. The ISS Group is owned by EQT and operates in more
than 50 countries with 525,000 employees. This makes ISS the fourth largest private employer in the world.
Read more at www.issworld.com
www.iss-fs.se