Welcome to JT Fibre
All you need to know about your new
next generation Broadband
Welcome to the future of Broadband and Landline
technology. Your home is now connected to
Jersey’s exciting new Fibre Broadband network.
This guide contains all the information you need
to ensure that your JT Fibre service and
equipment continue to provide you with a great
Broadband and Landline experience.
Getting started
JT Fibre Broadband
Your new wireless router has been installed and configured by the engineer
but there is some information you need to know.
Your wireless network name
Wireless security key
Your JT Fibre Broadband service uses a unique username
and password to log you on to the Internet. These details
should only need to be entered onto the wireless router once
and the engineer will do this for you, but here they are for
your reference:
JT Fibre Broadband username
The engineer has connected one of your devices to your
new wireless network. If you have other devices that need
to access your wireless network, simply search for your
network name on your device and enter the security key
when prompted.
For further information on connecting additional devices
please visit www.jtglobal.com
JT Fibre Broadband password
Further information
Your new equipment
In addition to the wireless router an Optical Network
Termination (ONT) device has also been installed.
The ONT will require very little maintenance but there are
some important dos and don’ts you need to know:
• Do keep the ONT connected to
mains power at all times
• Don’t use water to clean the ONT
• Don’t cover or paint the ONT
• Don’t unplug the cables from the
ports on the side of the ONT
Indicator
light
Status
What it means
What you should do
Power
On
The ONT is receiving power.
-
Off
The ONT is switched off or
not receiving power.
Check the ONT is plugged in
and switched on. You can
also check your battery
backup unit if you have one.
If the light is still off please
contact the JT Fault team.
On
The Fibre link is active and
working.
-
Off
The Fibre service is
disconnected or there is no
power to the ONT.
(All lights will be off ).
Check power is plugged in
and switched on. If the light
is still off please contact the
JT Fault team.
On
The data service is active.
-
Off
There is no service/Internet
access.
Please contact the JT Fault
team.
On
The voice service is
registered and should be
working correctly.
-
Off
There is a problem with the
voice service.
Please contact the JT Fault
team.
On
The LAN cable is plugged
in and activated.
-
Off
The port is not active or
nothing is connected to the
port.
If a cable is connected to the
router, the router is on but the
light is still off, please contact
the JT Fault team.
Fibre
uplink
General
status
Phone
line
ONT
There are a number of lights on the ONT, which are used
to indicate if there are any problems with your service.
These are explained in the table on the right.
If you need to contact the JT Fault team please call
us on 882 882.
LAN-ports
Troubleshooting
JT Fibre Broadband
If you are having any problems with your Fibre Broadband
connection or speed, you should reset the router by
switching it off for one minute then back on again.
This can resolve some issues.
If you are having issues with the speed of your service a
useful fault finding tool is a ‘Speed Test’. You can run a simple
Speed Test at http://speedtest.jtglobal.com
There are a number of lights on the router, which are used
to indicate if there are any problems with your Broadband
service. These are explained below.
Indicator
light
Status
What it means
Power
Green
The router is receiving power. -
Red
Not ready, boot in progress.
Wait until light turns green.
Flashing
Red
Upgrading or connecting.
Wait until light turns green.
Off
The router is not receiving
power.
Check the router is plugged
in and switched on. If the
light is still off please contact
the JT Fault team.
On
Connection to Internet
established.
-
Off
Not connected.
If there is no light please
contact the JT Fault team.
On
Wireless function enabled.
-
Off
No link established.
Tap green button on side of
router to turn wireless on.
Please run the test a couple of times and record the results.
Variations in speed can be caused by different elements;
from your internal wiring to the website you are accessing.
They may also be temporary, but if the fault persists then
please contact us.
If after troubleshooting a fault still persists, please call us
on 882 882. Any information you can tell us, such as what
was happening at the time of the fault, will help us to
resolve the problem.
We endeavour to resolve faults as quickly as possible.
For details of repair times please see the Terms & Conditions
section on www.jtglobal.com
Internet
WWW
Wireless
WAN
What you should do
If you need to contact the JT Fault team please call us on
882 882.
FAQ’s
What do I do if I move house?
The Fibre router and ONT should stay in the property they were
installed in. If you are moving to a new house that is already
connected to Fibre, a router and ONT should already be in place and
your services will simply be transferred. If your new house hasn’t
been connected to Fibre yet, but is in a Fibre ready area, we can
arrange to install this for you.
You may move to an area of the island where Fibre is currently
unavailable. In this scenario your service will be moved to the
equivalent copper Broadband service. When you call to arrange
moving your phone line we will be able to confirm if Fibre is available
in the area you are moving to.
To arrange moving your services please call us on 882 882.
What do I do if the ONT or router gets damaged?
If your router, ONT or any cabling gets damaged you must call the
JT Fault team on 882 882. An engineer visit will be required to
assess the damage and carry out any repairs. There may be charges
for any repairs or replacements that need to be carried out.
Is the fibre cable safe?
Fibre cables do not conduct electricity but there are other safety
concerns associated with handling them. Fibre cables contain a very
strong intense light beam, so if the cable is broken or tampered with
you should never look directly into the end of it. Please also be aware
that this light is invisible (infrared), so you should assume that the
light is always present.
If the fibre cable is broken, either externally or internally, please
contact the JT Fault team on 882 882.
Can I connect other devices to the unused ports on
the ONT?
The ports on the side of the ONT are assigned to specific services
and the engineer will connect your router and Landline connection
to the correct ports. Plugging equipment into any of the other ports
will not cause any damage but the device will not function.
Can I install additional cabling in my home?
Yes, you can install additional cabling in your home if you require it. It
is recommended that any internal cabling that will be used for data
services such as Broadband is of Cat6 standard or greater.
If I’m going away, can I unplug the equipment to save
power?
Yes. If you’re going to be away from your house for a period of time
you can unplug the ONT, router and if you have one, the battery
backup unit.
Please note if you do have a battery backup unit and you switch the
ONT off you must also switch the battery backup unit off in order to
prevent it from activating.
Your services will automatically reconnect when the equipment is
turned back on.
Can I use my phone in a power cut?
The ONT requires power to operate so in the event of a power cut
your Landline will not work unless you have a battery backup unit
installed.
Battery backup is an optional extra and will not be provided in each
installation but can be purchased. If you have a Community Alarm
from JT then a battery backup unit will be provided free of charge.
If you do have a battery backup unit you will also need a suitable
phone to ensure your Landline service is maintained if there is a
power cut. DECT phones and Broadband routers will not function as
they also require power to operate.
My router isn’t working anymore?
As part of your JT Fibre plan we have provided you with a new Tilgin
wireless router. This is the router that must be used with JT Fibre.
If you’re using a different router this may be the reason why your
router isn’t working.
Please refer to the ‘Troubleshooting’ section for some tips.
Why is my Wi-Fi speed slower than the service I’m
paying for?
The speed you receive over a wireless network is affected by
different factors, such as distance from the router, the environment
in your house (e.g. granite walls) and other devices that may
interfere with the signal (e.g. wireless doorbells and baby monitors).
To ensure the best possible speeds are maintained it’s always
advisable to connect devices via Ethernet cabling.
Please be aware that higher speed services such as 100Mb and 1Gb
will not distribute at full bandwidth over a wireless connection.
Are Advanced services still available on my Landline?
You can enhance your Landline with a number of different
Advanced services. For a detailed list of the services available please
visit www.jtglobal.com/fibre
JT Fibre plans
Download speeds
With JT Fibre you can download a song in seconds, stream
HD videos in an instant and even watch 3D movies online.
To help give you an idea of what your JT Fibre plan can do,
here are a few examples of the average download times of
some popular content files.
Speed of Broadband
Download
Size
of file
2Mb
50Mb
1Gb
Music track
4MB
16s
0.6s
0.03s
Album –
10 tracks
40MB
2m 36s
6s
0.3s
5 minute
video
30MB
1m 57s
5s
0.2s
2 hour
movie (SD)
1–
1.5GB
1hr
37m 39s
4m
12s
2 hour
movie (HD)
3–
4.5GB
4hrs
22m 58s
12m
36s
1 hour TV
Programme (SD)
1GB
1hr
5m 6s
2m 40s
8s
1 hour TV
Programme (HD)
2–
2.5GB
2hrs
26m 29s
6m
18s
These timings are indicative and should be used only as a guide; a number
of factors can affect the actual speeds experienced.
Experience faster speeds
Don’t forget, you can easily upgrade your service to one
ne of our
higher speed plans by calling us on 882 882. Choose a plan
that suits your lifestyle, whether you want to download
d HD films
and game online, or simply increase the speed and reliability
liability of
your Broadband.
JT
Fibre
Plan
1Gb
Download Upload
speed
speed
1 Gbit/s
Standard
monthly
price
UNLIMITED
£59.99
100GB
UNLIMITED
£44.99
100 Mbit/s 100GB
100Mb 100 Mbit/s 20 Mbit/s
50Mb
Off peak
usage
Peak
time
usage
50 Mbit/s
1 Mbit/s
80GB
UNLIMITED
£29.99
8Mb
8 Mbit/s
640 Kbit/s 40GB
UNLIMITED
£27.99
4Mb
4 Mbit/s
512 Kbit/s 20GB
UNLIMITED
£22.99
2Mb
2 Mbit/s
384 Kbit/s 10GB
UNLIMITED
£17.99
Additional usage outside of peak time allowance is charged at 30p per GB.. Peak
usage is during the hours of 8am and midnight. Usage is UNLIMITED during
ing the off
peak hours of midnight and 8am.
Get even more from JT Fibre
Make your TV extraordinary
YouView is an easy to use TV service that combines all the
best digital channels, seven day catch up TV services and on
demand content, all in one subscription free box.
By simply connecting a YouView set top box to your JT Fibre
Broadband and your TV aerial you can:
Watch, pause, rewind
and record in HD
Catch up on the last 7 days with BBC
iPlayer, 4oD, ITV Player and more
View all local free to air digital channels
and films on demand
YouView is available FREE on 100Mb and 1Gb JT Fibre
plans when you sign up for 24 months. Visit us in store to
experience this new way to view.
Retail price:
YouView Box 500GB £249. YouView Box 1TB £299.
Keep what’s important safe
The more we all do online and store on our computers,
the more we need to think about how we protect all of
those valuable photos, documents and information.
JT’s new Online Backup service is a safe and secure way
of keeping a copy of all your irreplaceable files.
Automatic backup
All your files will be automatically backed up
from your home computer
Easy restore
Access your files from any Internet enabled
computer, so they can be easily restored
Access anywhere
With apps available for Apple, Android and
Blackberry, you can access your files on the
move from your smartphone or tablet
Online Backup is available with all JT Fibre plans and
costs just £3.55 a month. To add the Channel Island’s
first and only Online Backup service to your JT Fibre plan
simply visit www.jtglobal.com/backup
Contact
If you have any questions regarding your
service you can contact us by calling
882 882 or emailing [email protected]
For terms and conditions visit
www.jtglobal.com/fibre