MERCER COMPLETE CARE
powered by Accolade
E M P L O Y E E A D V O C A C Y, E M P L O Y E R R E S U LT S .
What employees can’t see
can really help them.
“What if we gave
(employees) one place to
go and somebody who
was on their side in their
healthcare journey?
When we do that, people
get the right healthcare the
first time, it costs less, and
they love the service.”
— Rajeev Singh, CEO, Accolade
What Mary sees,
she loves.
What Mary doesn’t see,
employers really love.
Mary doesn’t really know how Accolade
Mercer Complete Care unifies the clinical management
does it. She’s just glad they do. Before
and expertise of Accolade and Mercer, bringing
working with Accolade, Mary was stuck in
together Accolade’s technology platform, support
the healthcare system, taking costly drugs
infrastructure and Accolade Health Assistants® with
and undergoing test after expensive test
Mercer’s program design, implementation and clinical
— and the only thing she and her provider
oversight. This will allow consumers like Mary to
had to show for it was a pile of bills and
navigate the healthcare system with confidence while
unresolved care issues.
employers can enjoy lower healthcare costs, greater
Karen, Mary’s Accolade Health Assistant,
carefully listened to her story, then worked
with Mary, her physicians and health plan
provider to help her find a solution.
ROI and happier, more productive employees.
MERCER COMPLETE CARE
Mercer Complete Care gives consumers a single point of contact to help them efficiently
navigate the increasingly complex and costly US healthcare system.
In fact,
80%
Yet only
56%
of consumers say they would
value such a service.1
of employers with more than 500 employees
offer health advocacy services.2
1
2
Accolade. Accolade Consumer Healthcare Experience Index, 2015.
Mercer. National Survey of Employer-Sponsored Health Plans, 2015.
Employees Win
Employers Win
About Accolade
• A highly personalized and
innovative solution featuring a
trusted single point of contact
for all healthcare needs
• Engagement with 70% of the
eligible population
Mercer Complete Care is
delivered by Accolade Health
Assistants. Accolade is an ondemand healthcare concierge
for employers, health plans
and health systems. Our team
of compassionate, exceptional
professionals is supported
by breakthrough science and
technologies to guide people
through the healthcare system
in a deeply personalized manner.
• Greatly improved navigation of
annual enrollment and new-hire
benefit selection
• Lower healthcare costs
• Proven ROI
• Consistent, rigorous reporting
• Reduced HR burden
• Better understanding of health
benefits to make optimal choices
• Healthier, less-stressed
employees
• Assistance with billing and
claims appeals
• Better employee focus
and productivity
• Clinical support for all healthcare
needs, including complex health
conditions
• Greater utilization of existing
benefits programs and tools
• Better use of all available
benefits programs and
resources
• Model, program design
and implementation
• Clinical oversight
• Analytics and reporting
• Program rigor and results
measurement
ACCOLADE
MERCER
THE BEST OF MERCER AND ACCOLADE
• Holistic approach supports
the person, not the condition
• High tech, high touch advocacy
• Industry-leading engagement
• Influence through behavioral
science principles
C O N TA C T U S
For more information about Mercer Complete Care, contact your local Mercer representative.
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