Contents
Introduction ............................................................................................................................................. 3
In This Guide ....................................................................................................................................... 3
Installation and Setup.............................................................................................................................. 3
Requirements ...................................................................................................................................... 3
Hardware ......................................................................................................................................... 3
Software........................................................................................................................................... 4
Operating System ............................................................................................................................ 4
Error Messages and Solutions ............................................................................................................ 4
Internet Service Providers....................................................................................................................... 6
Types of ISPs ...................................................................................................................................... 6
Direct Internet Providers .................................................................................................................. 6
Online Service Providers ................................................................................................................. 6
Internet Connection Tips ..................................................................................................................... 6
Virtual Private Network Support .......................................................................................................... 7
Checking Your ISP Connection........................................................................................................... 7
Dial-up Connection .......................................................................................................................... 7
Direct Internet Connection (DSL, Cable, LAN) ................................................................................ 8
Error Messages and Solutions ............................................................................................................ 8
Secure VPN Connection ......................................................................................................................... 9
Checking Your Extranet Connection ................................................................................................... 9
Error Messages and Solutions .......................................................................................................... 10
Apollo® Host ......................................................................................................................................... 13
Checking Your Host Connection ....................................................................................................... 13
Accessing the Configuration Viewer ................................................................................................. 14
Troubleshooting Focalpoint® 3.5 ....................................................................................................... 15
You cannot download Focalpoint .................................................................................................. 15
You can download Focalpoint, but receive no host response....................................................... 15
Focalpoint starts but does not connect.......................................................................................... 15
Error Messages and Solutions .......................................................................................................... 16
Removing FocalpointNet™ .................................................................................................................... 16
Uninstalling Nortel™ Extranet Access Client ..................................................................................... 17
Uninstalling Focalpoint® 3.5 .............................................................................................................. 17
Uninstalling Focalpoint Print Manager .............................................................................................. 18
FocalpointNet™ Troubleshooting Guide, March 2002
2
Introduction
This document, which contains basic troubleshooting for FocalpointNet™, can save you time
and effort by answering the most common questions associated with this product. If you still
need to call for assistance, the person assisting you may walk you through the steps in this
document to resolve your problem.
For information on how to get started with FocalpointNet, Focalpoint™, and Focalpoint Print
Manager™ software, please refer to Getting Started with Focalpoint and Focalpoint Print
Manager Quick Reference included in your starter kit. These documents contain tips on how
to connect, sign on, and end your Focalpoint sessions.
In This Guide
This Troubleshooting Guide contains the following sections:
ƒ Installation and Setup
ƒ Internet Service Provider (ISP)
ƒ Secure VPN Connection
ƒ Apollo® Host
ƒ Removing FocalpointNet
Installation and Setup
This section includes:
ƒ Hardware, software, and operating system requirements
ƒ Error messages and solutions
Requirements
If your system is running slowly or you are unable to install the software, verify that you meet
the minimum requirements listed in this section.
Hardware
ƒ Pentium-based PC
ƒ 32 MB RAM (64 recommended)
ƒ CD-ROM drive
ƒ 100 MB free hard disk space
ƒ A 14.4 KBps or higher modem (a 56KBps V.90 modem is recommended)
ƒ A minimum of two serial and one parallel ports, if onsite ticketing is required.
Note: Must be true serial ports (USB converters are not supported).
ƒ Mouse
FocalpointNet™ Troubleshooting Guide, March 2002
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Software
ƒ FocalpointNet CD-ROM
ƒ Windows installation CD (may be needed when troubleshooting)
Operating System
FocalpointNet is a Windows application that requires Microsoft Windows 9x, Windows NT
4.0 (service pack 4 or higher), Windows 2000, or Windows Me.
Error Messages and Solutions
The following table lists error messages associated with the installation and setup.
Error Message
Can not find NOCDEV.VXD
Create socket error failed
CVPE error
Disable the IPSEC Policy Agent
Extranet Access Client not installed on this set
INIT.APP error
Kernel32.DLL invalid page fault
Solution
This is an Extranet Access Client message
encountered during installation.
1. Disable anti-virus software.
2. Reinstall the Extranet Access Client software
from the installation CD.
Note: The path on the CD is:
X:\ipsec\custom\export\setup.exe
Frequently caused by a conflict when using two
VPN solutions on the same PC, for example
SabreNet and FocalpointNet.
1. Reboot PC.
2. If this does not correct, reinstall Focalpoint.
This is an Extranet Access Client message
encountered during installation (normally on
Windows 2000).
1. From the Start menu, click Settings, Control
Panel.
2. Double-click Administrative Tools icon.
3. Double-click Services icon.
4. Right-click the server “IPSEC Policy Agent”
service and click Properties.
5. In the “startup type” field select disabled.
6. Click OK.
This is an Extranet Access Client message
encountered during installation.
1. Disable anti-virus software.
2. Reinstall the Extranet Access Client software
from the installation CD.
Note: The path on the CD is:
X:\ipsec\custom\export\setup.exe
This is a Focalpoint Message encountered while
launching Focalpoint.
Remove and reinstall Focalpoint.
This is a message encountered during installation.
1. On the FocalpointNet Installation CD, click the
Advanced button.
2. Click the option to install Focalpoint.
3. Reinstall FocalpointNet.
FocalpointNet™ Troubleshooting Guide, March 2002
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Error Messages and Solutions (Cont.)
Error Message
WIN.INI
Workstation is not responding after attempting
to connect to the Internet.
Solution
Normally on new (out of the box) PCs after
FocalpointNet is installed for the first time and the
PC is booting back up to Windows.
1. In Windows Explorer, right-click the WIN.INI
file. It is normally located in the C:\Windows
folder.
2. Click Properties.
3. In the Attributes section, clear the check box
for READ-ONLY.
4. Reinstall FocalpointNet.
1. Hard boot the PC (shut down the PC, turn it
off, and then on).
2. To verify the TCP/IP is operating correctly,
from the DOS command prompt, type:
PING 127.0.0.1
Note: You do not need to be dialed up to do
this test.
The response below shows an example of a
successful reply.
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<10ms TTL=128
Reply from 127.0.0.1: bytes=32 time<10ms TTL=128
Reply from 127.0.0.1: bytes=32 time<10ms TTL=128
Reply from 127.0.0.1: bytes=32 time<10ms TTL=128
WTCPSRV.EXE error
WTCPVW32 has caused an illegal operation.
You must reboot after installing the Extranet
Access Client.
3. If you receive “timeout” responses, check your
TCP/IP settings in Network Properties.
1. To determine your Focalpoint version, from
the Focalpoint Help menu, select About.
2. If the Focalpoint version is lower than 3.50.21,
reinstall Focalpoint.
Reboot the PC (Shutdown, restart).
This message is encountered after installation
when you are trying to launch the Extranet Access
Client icon.
1. Reboot the PC.
If you still receive this message, you may
have an outdated Extranet driver file on your
hard drive.
2. If the PC has an older version of Nortel
Extranet Client, uninstall it first before
installing the new software.
3. If that still does not correct, do a file search to
find the file, NOCDEV.VXD and rename to
NOCDEV.OLD, and then reinstall.
FocalpointNet™ Troubleshooting Guide, March 2002
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Internet Service Providers
This section includes:
ƒ Types of Internet Service Providers (ISPs)
ƒ Internet connections tips
ƒ Virtual Private Network support
ƒ Checking your ISP connection
ƒ Error messages and solutions
Types of ISPs
The following are two ISP types with examples of each. Galileo does not endorse any one
provider, however Direct Internet Providers are preferred.
Direct Internet Providers
ƒ AT&T
ƒ Earthlink
ƒ Bell South
Online Service Providers
ƒ AOL
ƒ CompuServe
ƒ Prodigy
Internet Connection Tips
There are some routine checks you can perform if you encounter any difficulties with your
Internet connection. Most solutions can be found in the Windows® help system or your ISP
help system.
FocalpointNet™ requires:
ƒ A dedicated, direct (non-PBX) analog telephone line or a direct Internet connection (such
as DSL, Cable or LAN).
ƒ An installed and configured modem (if using a dial-up connection).
ƒ A working dial-up or direct connection to an Internet Service Provider (ISP). To test your
Internet access, visit the Galileo web site at http://www.galileo.com.
Note: Galileo strongly recommends that every agency have a backup Internet connection to
minimizes down time due to ISP outages. Agencies with DSL should also have a standalone modem and ISP access.
FocalpointNet™ Troubleshooting Guide, March 2002
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Virtual Private Network Support
In selecting an ISP, verify that it can support the requirements of a Virtual Private Network
(VPN).
Select an ISP that offers support for:
ƒ Point to Point Protocol (PPP) connectivity
ƒ Virtual Private Network (VPN) support using IPSEC (Security protocol)
ƒ A 14.4KBps or higher modem (A 56KBps V.90 modem is recommended)
The technical specifications to confirm with the ISP are:
ƒ Support for RFC-2407
ƒ IP addresses must be routable
ƒ Protocol 17 (UDP) Source Port 500
ƒ Destination Port 500 for the ISAKMP/IPSEC Key management
ƒ Protocol 50 (ESP) and Protocol 51 (AH) for the IPSEC tunnel encapsulation
Checking Your ISP Connection
This section gives procedures on how to check your ISP dial-up or direct Internet
connection.
Dial-up Connection
To check the ISP dial-up connection:
1. View the icons on your PC’s taskbar on the lower right corner of your screen. The ISP
connection icon
should be visible.
Note: If you are at a multi-user site, view the connection icon at the WinGate PC.
2. Take one of the following actions:
If the connection icon:
Is missing
Is present
Then:
Reconnect to your ISP.
Note: If you are at a multi-user site, do this on the WinGate proxy
machine.
1. Right-click the icon and select Status.
The Connected to… dialog box appears.
2. If the Connected to… dialog box shows:
•
A valid connection, see the section on “Apollo Host” for
further troubleshooting hints.
•
An error, contact your ISP for further assistance.
Continued on next page
FocalpointNet™ Troubleshooting Guide, March 2002
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Dial-up Connection (Cont.)
The following is an example of a Connected to… dialog box showing a valid connection.
Direct Internet Connection (DSL, Cable, LAN)
Direct Internet Connections may or may not have a connection icon to check the connection
status so the easiest way to verify connectivity is to actually browse to different sites on the
Internet.
You should be able to browse and “PING” the Galileo home page, www.galileo.com:
From the DOS command prompt, type PING www.galileo.com and press Enter. If
successful you receive four replies. If not successful you receive “timeout” messages and
should call your Internet Service Provider (ISP). They verify physical connections (that NIC
and Sync lights are green), IP address (whether you are obtaining an IP address), and
network outages. They may also verify configuration information or have you boot or recycle
equipment (such as a hub or cable modem).
Error Messages and Solutions
The following table lists error messages associated with the ISP.
Error Message
AOL version 7.0
Connectivity
Error 650
Solution
1. Un-install AOL.
2. Remove all network adapters except for
the dial-up adapter and the NIC cards.
3. Load and configure Extranet.
4. Reinstall AOL 7.0.
1. To verify that your Internet access is
functioning properly, verify that you are
able to browse to different Web sites.
2. If you cannot, contact your ISP.
1. Check for an incorrect username or
password.
2. Verify server type options.
3. Verify that multiple users are not trying to
dial in using the same Client ID and
password.
Continued on next page
FocalpointNet™ Troubleshooting Guide, March 2002
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Error Messages and Solutions (Cont.)
Error 691
The computer you’re dialing into cannot
establish a Dial-up connection.
Failed to get DNS/WINS information
Unable to resolve IP address
You may receive this error message if a Dialup Networking dynamic-link library (.dll) file is
damaged.
1. Reboot the PC (shutdown, restart).
2. In Add/Remove Programs, clear the check
from Dial-up Networking.
3. Reboot the PC.
4. In Add/Remove Programs, check Dial-up
Networking.
Note: The Windows CD may be needed
for this.
1. Verify that you have configured the DNS
information provided by your ISP.
2. Check with your ISP to ensure that the
provided IP address they provide is nonprivate and routable.
1. To verify your Internet access, visit the
Galileo site at http://www.galileo.com
2. If you are not connected to the Internet,
Hard boot the PC.
3. If this does not correct the problem, call
your ISP.
Secure VPN Connection
With an ISP connection to the Internet, a VPN tunnel is created using either the Nortel
Extranet client or Micorsoft PPTP VPN protocol. Galileo allows split tunneling in this
configuration, which allows access to the Apollo reservation service and the Internet
simultaneously.
Note: Focalpoint allows for only one Network Address Translation. Attempts have been
unsuccessful with connecting performing “double-NATing”.
This section includes:
ƒ Checking your Extranet connection
ƒ Error messages and solutions
Note: For ISP requirements on connecting to a VPN, see the “Virtual Private Network
Support” section in the ISP section.
Checking Your Extranet Connection
When succesfully connected, the Extranet connection Icon
appears in the system tray on
the right side of the Windows Taskbar. To verify the connection status double-click the icon.
FocalpointNet™ Troubleshooting Guide, March 2002
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Error Messages and Solutions
The following table lists error messages associated with the VPN.
Error Message
Bannersock error message
Connect to screen does not appear
Note: This message only applies to the
FocalpointNet PPTP version.
Solution
1. If using a firewall, disable it to see if that
corrects the message.
2. Make sure that the IPSEC Policy Agent is
disabled.
3. From the Start menu, click Settings,
Control Panel.
4. Double-click Admin Tools icon.
5. Double-click Services icon.
6. Right-click the server “IPSEC Policy Agent”
service and click Properties.
7. In the “startup type” field select Disabled.
To disable Internet Connection Sharing:
1. From the Start menu, click Settings,
Control Panel.
2. Double-click Dial-up and Network
Connections.
3. Right-click the VPN connection that you set
up and click Properties.
4. On Sharing, clear the checkbox for Internet
Connection Sharing.
Verify Control Panel “Galileo TCP/IP” icon
indicates Dial-up connection as VPN.
Verify settings in Dial-up Networking are
configured to bring up the Connect to window.
The Dial-up settings that need to be checked
are:
•
Dial-up Networking Settings on Windows 98SE
Prompt for information before dialing
• Prompt to use Dial-up Networking
If you experience VPN connectivity problems
with FocalpointNet, on Windows 98 second
edition (ver 4.10.2222A), ensure that the
Require Secure VPN Connection option is not
enabled within the Dial-up Networking group.
To disable the connections:
1. From within the Dial-up networking group
select Connections/Settings and then the
security tab.
2. Ensure that the "Require Secure VPN
Connections" option is not selected.
Continued on next page
FocalpointNet™ Troubleshooting Guide, March 2002
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Error Messages and Solutions (Cont.)
Error Message
Error 629
Solution
•
Verify that you are connected to the
Internet.
•
Hard boot the PC.
•
Error 645
Error 650
The Remote Access server is not responding.
Check the Galileo TCP/IP icon in Control
Panel and verify that
VPNIPC.GALILEO.COM is typed correctly
in the DNS “IP concentrator name” area.
Hard boot the PC.
•
Verify that the connection is not via a PBX
phone line.
•
Connect the line to a regular phone line
and check for noise. Internal modem may
need to be reset (hard boot).
•
ISP may be busy and unable to assign an
IP address.
•
Verify that settings are entered correctly.
Error 650
DSL, LAN, Cable, ISDN
•
Hard boot the PC.
•
Wait 35 minutes before reconnecting.
Error 691
•
Check the “Server types” in the TCP/IP
properties for the Dial-up networking adapter
and verify TCP/IP is checked and IPX and
NetBEUI are not checked.
Check the Network components to make
sure the TCP/IP protocol has been added.
Hard boot the PC.
Verify Client ID and password (GTID) have
been typed correctly and that another user is
not using the same Client ID.
•
•
•
Error 691
Access denied because username and/or
password is invalid on the domain.
•
Retype your user name and password.
The password field is case-sensitive.
•
If error is received during the VPN
connection, multiple users are trying to dial
in using the same Client ID and password.
Ensure you are using a correct Client ID
and password.
•
Error 691
Windows 95
Error 691
Windows 98
Error 691
Windows 98SE
Non Dial-up ISP (e.g. AOL) selected in
Dial-up field in Extranet.
Install DUN 3.0 from the FocalpointNet CD.
Install DUN 4.0 from the FocalpointNet CD.
Verify name and password settings.
Continued on next page
FocalpointNet™ Troubleshooting Guide, March 2002
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Error Messages and Solutions (Cont.)
Error Message
Error 691
Unable to resolve IP address or the remote
server
Focalpoint “configuration download” failed (or
continues to scroll)
Solution
Verify that the Destination field in the first
Extranet dialog box shows:
FPNET.GALILEO.COM
•
Verify settings in the “Galileo TCP/IP” icon
in Control Panel for correct Client ID.
•
Verify the accuracy and that each set has a
unique Client ID (assigned by Galileo).
•
Login Failed: Please verify the entered login
information is correct
Logon failure due to authentication
Maximum sessions
Attempted to logon again too soon after
disconnecting the previous session.
From the DOS prompt, type:
PING VPNIPCS.GALILEO.COM
Verify that the Extranet window has
FPNET.GALILEO.COM in the destination field.
Client ID and Password (GTID) must be in
uppercase both on the Extranet Access Client
connect screen and the Galileo TCP/IP Icon in
Control Panel.
Verify that another user is not using your same
Client ID.
FocalpointNet™ Troubleshooting Guide, March 2002
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Apollo® Host
This section includes:
ƒ Checking your host connection
ƒ Accessing the configurator viewer
ƒ Troubleshooting Focalpoint 3.5
ƒ Errors messages and solutions
Checking Your Host Connection
In order to successfully access the Apollo Host, you must be able to reach the IP
concentrators. To test this connectivity, in DOS type: PING VPNIPC.GALILEO.COM
The following is an example of a successful response.
Pinging VPNIPC.GALILEO.COM [172.20.200.1] with 32 bytes of data
Reply from 172.20.200.1: Bytes=32
Reply from 172.20.200.1: Bytes=32
Reply from 172.20.200.1: Bytes=32
Reply from 172.20.200.1: Bytes=32
time=417ms
time=460ms
time=505ms
time=437ms
TTL=26
TTL=26
TTL=26
TTL=26
Host connection status messages:
1. To launch Focalpoint, double-click the Focalpoint icon on your desk top.
Connection difficulties into the host system are displayed on the Focalpoint status bar as
shown below:
2. Check the “Error Messages and Solutions” section for error messages. It is possible that
the connection failed mid-session, in which case, reboot your PC and try to reconnect
before contacting your Galileo or Apollo help desk.
FocalpointNet™ Troubleshooting Guide, March 2002
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Accessing the Configuration Viewer
Support personnel may ask you to perform this procedure to verify your PC’s configuration.
To open the Focalpoint Workstation Configuration Viewer:
1. From the Windows Start menu, select Programs, Focalpoint, and then Configuration
Viewer.
The Focalpoint TCP/IP Configuration Summary appears.
Note: The IP Address listed is only an example and may not match your IP Address.
2. Check the configuration details displayed on the screen against those supplied by your
local Galileo or Apollo office.
3. Click the Ping button
to check the network connections.
The Ping utility tests your connections to key system components and indicates which
connections are failing. The following table helps you locate the problem area:
Item
Result
Problem Area
Workstation
Failed
The TCP/IP stack on your PC is not set up correctly,
check the Windows 95/98 help system.
Default Gateway
Failed
Unknown
Primary IPC
Secondary IPC
Failed
The IP Concentrator cannot be reached. You either have a
network problem or the IPC is not functioning.
Primary Config
Server Secondary
Config Server
Failed
The Configuration Server cannot be reached. You either
have a network problem, an incorrect Config Server IP
address, or the Config Server is not functioning.
4. To assist the Galileo or Apollo Help Desk to resolve a technical issue, print the
Focalpoint TCP/IP Configuration Summary information and the results of the Ping test.
FocalpointNet™ Troubleshooting Guide, March 2002
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Troubleshooting Focalpoint® 3.5
Below are solutions for common errors associated with Focalpoint 3.5.
You cannot download Focalpoint
Once you have installed FocalpointNet™, start Focalpoint. If you do not get the download
registration dialog:
1. Open the MS-DOS command prompt.
2. At the prompt, type:
ping vpnipcs.galileo.com
3. If the ping is successful, click Start, Settings, and Control Panel, and then double-click
Galileo TCP/IP. Ensure that your client identifier is correct.
You can download Focalpoint, but receive no host response.
Once you have installed FocalpointNet and Focalpoint 3.5, start Focalpoint. If you cannot
connect to the host:
1. Open the MS-DOS command prompt.
2. At the prompt, type
ping vpnipc.galileo.com
3. If the ping is successful, check your WinGate configurations.
Focalpoint starts but does not connect.
If Focalpoint starts but does not connect:
1. Close Focalpoint.
2. Open the tcpsrv.ini file that is located in the Machine directory.
The file should contain the following:
TermHost_1=192.168.0.1:xxxx
TermHost_2=192.168.0.1:xxxx
Note: Do not change the four-digit number after the colon. This number indicates
the host to which you are connecting (2749 means that you connect to the Galileo host;
2748 means that you connect to the Apollo host).
3. From the File menu, click Save.
4. Close the file.
5. Restart Focalpoint.
FocalpointNet™ Troubleshooting Guide, March 2002
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Error Messages and Solutions
The following table lists error messages associated with the Apollo Host.
Error Message
Host unreachable
Keyboard locked
No Connection message (reason 80 or 82)
No Host Response – Reset Keyboard
Solution
Verify that you are still connected to the
Internet and that your Extranet connection has
not dropped.
Wait 30 seconds and reset your keyboard
(CTRL+R).
Received on the Focalpoint status bar.
Reset your keyboard if needed (CTRL+R) and
re-enter.
Received while working in Focalpoint.
1. Wait 30 seconds, then reset your keyboard
(CTRL+R).
2. Verify that both the Internet and VPN
connections are still active.
3. Disconnect from the Internet and restart
the PC.
Removing FocalpointNet™
Because FocalpointNet uses InstallShield® 5 to install the program, the procedure is similar
for removing FocalpointNet and most of its components. You may choose to uninstall only
FocalpointNet, or you may also uninstall any or all of the components associated with
FocalpointNet:
ƒ Focalpoint 3.5
ƒ Focalpoint Print Manager
ƒ Microsoft Dial-up Networking
Note: It is strongly recommended that you do not uninstall Microsoft Dial-up Networking.
If you remove Dial-up Networking using the Add/Remove Programs feature, the process
may remove all dial-up networking support from your PC. If this occurs, you need to
reinstall Dial-up Networking from your Windows 95/98 installation source and, possibly,
reinstall any software provided to you by your ISP.
If you reinstall FocalpointNet, be certain to reinstall any components that were removed from
the PC. You may reinstall these components before or during the FocalpointNet
reinstallation.
Note: The procedures for uninstalling FocalpointNet may vary according to the setup of
your PC. On some PCs, certain steps in the procedure may perform automatically.
FocalpointNet™ Troubleshooting Guide, March 2002
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Uninstalling Nortel™ Extranet Access Client
1. From the Start menu, click Settings, Control Panel.
2. In the Control Panel folder, double-click the Add/Remove Programs icon. The
Install/Uninstall tab displays.
3. Select Nortel Networks Extranet Access Client from the list of programs.
4. Click the Add/Remove button to begin the FocalpointNet uninstall process. The progress
of the uninstall is displayed in a series of message boxes.
5. After the uninstall process completes, a confirmation window displays. Click Yes.
6. From the Add/Remove Programs dialog box , choose one of the following:
ƒ Click OK to exit Add/Remove Programs.
ƒ Select one of the following FocalpointNet components and repeat the uninstall
process.
Uninstalling Focalpoint® 3.5
1. From the Start menu, click Settings, Control Panel.
2. In the Control Panel folder, double-click Add/Remove Programs. The Install/Uninstall tab
displays.
3. Select Focalpoint from the list of programs.
4. Click the Add/Remove button to begin the Focalpoint uninstall process. The progress of
the uninstall is displayed in a series of message boxes.
5. After the uninstall process completes, a confirmation window displays. Click Yes.
6. Return to the Add/Remove Programs dialog box described in Step 2.
7. You are prompted to restart your PC. Click OK to clear the message. You can choose to
restart your PC immediately or after all desired components are uninstalled.
The Add/Remove Programs dialog box redisplays.
8. Click OK to exit Add/Remove Programs.
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Uninstalling Focalpoint Print Manager
1. From the Start menu, click Settings, Control Panel.
2. In the Control Panel folder, double-click Add/Remove Programs. The Install/Uninstall tab
displays.
3. Select Focalpoint Print Manager from the list of programs.
4. Click the Add/Remove button to begin the FocalpointNet Print Manager uninstall
process. The progress of the uninstall is displayed in a series of message boxes.
5. If one or more message boxes display Remove Shared Programs, click No to All.
The Add/Remove Programs dialog box redisplays.
6. Click OK to exit Add/Remove Programs.
Acknowledgement:
This Quick Reference was developed by Galileo International, Customer and Sales Education.
For questions or comments, please send a message to [email protected]
1998-2002 Galileo International. All Rights Reserved.
Galileo, the Globe Device, Focalpoint, and FocalpointNet are registered trademarks, or trademarks of Galileo International in the United
States and/or other countries.
Other trademarks used in this document are the trademarks of their respective owners.
March 2002 / T9768
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