Empowering Texas cities to serve their citizens.
Strengthening Governments and Communities
by Teaching Best Principles and PracticesSM
Public Leadership Academy
Reaching Your Productivity Peak in a Political Environment
Presented by:
Brian Muir, President
The James Madison Group, Inc.
North Salt Lake Utah
801-292-5444
[email protected]
PublicLeadershipAcademysm
4 Employee Productivity Personalities
1. ________________
Very practical task-oriented people who thrive on getting the job
done in a timely fashion.
2. ________________
Very organized and detailed people who meticulously plan
processes and analyze the best way to do things.
3. ________________
Imaginative people who thrive on finding new ways to do things, sharing their
ideas, and finding solutions to complex problems.
4. ________________
People who enjoy building then tapping into personal relationships, networking,
and finding team consensus and synergies.
The Unproductive Side
________________
Could try to please everyone and end up pleasing no one and not
get the job done.
________________
Don’t always have the big picture due to obsession with tasks.
________________
Can be short on action and impractical about implementation.
________________
Tendency toward analysis paralysis, waiting too long to decide.
Which personality best describes you? Explain why.
________________________________________________________________________
________________________________________________________________________
“The greatest waste in America is failure to use
the abilities of people.”
--W. Edwards Deming
© 2003-2016 The James Madison Group, Inc.
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PublicLeadershipAcademysm
Technology and Productivity
1) Creators ___________________________________________________________________________
Challenge: ____________________________________________________________________________
2) Early adopters ______________________________________________________________________
Challenge: ____________________________________________________________________________
3) The wait-and-see adopters _____________________________________________________________
Challenge: ____________________________________________________________________________
4) The change-resisters _________________________________________________________________
Challenge: ____________________________________________________________________________
5) The quitters _______________________________________________________________________
Challenge: ___________________________________________________________________________
Technology & Productivity Tips:
Technology
Avoid
Do
Smart Phone
Voice Mail
Texting
E-mailing
Software
Internet
© 2003-2016 The James Madison Group, Inc.
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PublicLeadershipAcademysm
The Many Hats I Wear
1. _______________________
11. _______________________
2. _______________________
12. _______________________
3. _______________________
13. _______________________
4. _______________________
14. _______________________
5. _______________________
15. _______________________
6. _______________________
16. _______________________
7. _______________________
17. _______________________
8. _______________________
18. _______________________
9. _______________________
19. _______________________
10. _______________________
20. _______________________
Top Hats
1. ________________________________________________________
2. ________________________________________________________
3. ________________________________________________________
4. ________________________________________________________
5. ________________________________________________________
© 2003-2016 The James Madison Group, Inc.
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PublicLeadershipAcademysm
Five Priority Systems
1.
WIIFM
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
2.
ABC
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
3.
Post-It/Card-Sort
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
4.
Review
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
5.
80/20 Pareto
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
“The trouble with our country is that we constantly put second things first.”
© 2003-2016 The James Madison Group, Inc.
--Lyndon Johnson
5
PublicLeadershipAcademysm
Effectiveness/Efficiency Priority System
1. What I plan to accomplish today:
a) _________________________________
f) _________________________________
b) __________________________________
g) __________________________________
c) __________________________________
h) __________________________________
d) __________________________________
i) ___________________________________
e) __________________________________
j) ___________________________________
2. End of day review: What top priorities did you not get accomplished? Circle the letter(s) above.
3. What surprises may have pushed aside today’s duties/tasks/projects?__________________________
__________________________________________________________________________________
4. How would you rate your effectiveness (doing the right things) today, on a scale of 1 being completely
ineffective and 10 being completely effective? _____
5. How would you rate your efficiency (doing things right) today?, on a scale of 1 being completely
ineffective and 10 being completely effective? _____
6. What would have made you more effective today?________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
7. What would have made you more efficient today? _______________________________________
_________________________________________________________________________________
_________________________________________________________________________________
8. What will you do to make tomorrow better?____________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
© 2003-2016 The James Madison Group, Inc.
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PublicLeadershipAcademysm
Productivity Self-Analysis
Rate your productivity qualities we covered today. Set and achieve goals to improve in your weakest areas.
NEVER – SOMETIMES – ALWAYS
YOUR PRODUCTIVITY QUALITIES
0 1 2 3 4 5 6 7 8 9 10
1. I am known by others to be self-motivated.
0 1 2 3 4 5 6 7 8 9 10
2. My current job/career / public service matches my
knowledge, skills, abilities, and personality well.
0 1 2 3 4 5 6 7 8 9 10
3. I am an effective leader (doing the right things).
0 1 2 3 4 5 6 7 8 9 10
4. I am an efficient leader (doing things right).
0 1 2 3 4 5 6 7 8 9 10
5. I am focused and energetic at work and perform at or
near my maximum personal productivity level.
0 1 2 3 4 5 6 7 8 9 10
6. I take the initiative in creating solutions to my work
problems before going to others for assistance.
0 1 2 3 4 5 6 7 8 9 10
7. I manage my time well by carefully planning each day,
listing tasks and prioritizing them.
0 1 2 3 4 5 6 7 8 9 10
8. I discipline myself to do the important tasks first.
0 1 2 3 4 5 6 7 8 9 10
9. I manage stress well at work and at home.
0 1 2 3 4 5 6 7 8 9 10
10. I have a productive working relationship with my
manager/leader/employees and we communicate often.
0 1 2 3 4 5 6 7 8 9 10
11. I am careful to quickly resolve any conflicts with others
before they get out of hand.
0 1 2 3 4 5 6 7 8 9 10
12. I look for and adopt new technologies designed to
make my work more productive.
0 1 2 3 4 5 6 7 8 9 10
13. I take the time to measure and track my own
performance in regards to achieving my goals.
0 1 2 3 4 5 6 7 8 9 10
14. I balance well my work, home, and social life.
0 1 2 3 4 5 6 7 8 9 10
15. I see problems as opportunities to use my creativity.
0 1 2 3 4 5 6 7 8 9 10
16. I avoid multi-tasking.
© 2003-2016 The James Madison Group, Inc.
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PublicLeadershipAcademysm
Effective Goals Should Be “SMART”
1. ______________________________________________________________________________
________________________________________________________________________________
W________ W____________ W______ W _________ H _________ W ________ W __________
2. ______________________________________________________________________________
________________________________________________________________________________
3. ______________________________________________________________________________
________________________________________________________________________________
Bill Gates Says: ___________________________________________________________________
4. _____________________________________________________________________________
_______________________________________________________________________________
5. _____________________________________________________________________________
_______________________________________________________________________________
The Practice Of Assembling Like Tasks = “_________________”
“Make no small plans; they have no magic to stir men’s souls.”
© 2003-2016 The James Madison Group, Inc.
--Daniel Burnham
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PublicLeadershipAcademysm
Leadership Productivity Plan of Action
Employee Name:________________________
Plan Period:_________________________
Productivity Goal:_________________________________________________________________
Plan Acceptance—Initials
of Employee/Supervisor
Today’s Date
Target Date
Date Achieved
Statement of “SMART” Goal (Specific, Measurable, Ambitious, Realistic, and Timely)
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
“WIIFM” How I will benefit from achieving this goal (benefits gained/losses avoided):
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
© 2003-2016 The James Madison Group, Inc.
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PublicLeadershipAcademysm
Possible obstacles to achieving this goal:
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
Specific Action Steps For Achieving This Goal:
Target
Date
Date
Reviewed
Date
Achieved
1. ___________________________________________
_____________________________________________
2. ___________________________________________
_____________________________________________
3. ___________________________________________
_____________________________________________
4. ___________________________________________
_____________________________________________
5. ___________________________________________
_____________________________________________
6. ___________________________________________
_____________________________________________
© 2003-2016 The James Madison Group, Inc.
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PublicLeadershipAcademysm
“Quote, Unquote”
“Efficiency is doing things right; effectiveness is doing the right things.”
“Nothing is as worthless as doing efficiently what should not be done at all.”
--Peter Drucker
--Peter Drucker
“Motivation is what differentiates talkers from doers, dreamers from achievers, a good department from a dynamic
one, families where related people simply live together from those that are healthy and happy.”1
“The greatest waste in America is failure to use the abilities of people.”
--W. Edwards Deming
“While experience, brainpower, and willpower all affect performance significantly, only the presence of the
right talents—recurring patterns of behavior that fit the role—can account for this range in performance.
Only the presence of talents can explain why . . . some people excel in the role and some struggle.”2
“I like pushing things to the edge. That’s often where you find high performance.”
“The harder I work, the luckier I get.”
--Bill Gates
--Mark Twain
“Whatever you goal, you can get there if you’re willing to work.”
--Oprah Winfrey
“How long [an] employee stays and how productive he is while there is determined by his relationship with
his immediate supervisor.”3
“Everyone thinks of changing the world, but no one thinks of changing himself.”
--Leo Tolstoy
“You can see the computer age everywhere but in the productivity statistics.”4 --The Solow Computer Paradox
“Institute a vigorous program of education and self-improvement. “Everyone might well ask himself every
day what he has done this day to advance his learning and skill on the job, and how he has advanced his education for
greater satisfaction in life.”5
--W. Edwards Deming
“The conventional view serves to protect us from the painful job of thinking.”
-- John K. Galbraith
"Costs go down and productivity goes up as improvement of quality is accomplished by better management of design,
engineering, testing and by improvement of processes."[5]
--W. Edwards Deming
The two-dimensional model of quality: "must-be quality" and "attractive quality."[8] The former is near to "fitness for
use" and the latter is what the customer would love, but has not yet thought about. This model is more succinctly as:
"Products and services that meet or exceed customers' expectations."
--Noriaki Kano
1
Mark Victor Hansen and Joe Batten, “Master Motivator”, Barnes and Noble, NY: 1995, p. xxii-xxiii.
Buckingham and Coffman, “First Break All the Rules”, p. 73.
3
Marcus Buckinham and Curt Coffman, “First Break All the Rules”, Simon & Shuster NY:1999, p. 11-12.
4
Productivity Paradox, Wikipedia, 9/11/2010
5
Deming, Out of the Crisis, p. 24, 50.
2
© 2003-2016 The James Madison Group, Inc.
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PublicLeadershipAcademysm
Brian Muir, Principal of The James Madison Group, has facilitated your Leadership
Academy session. In addition to serving a term on the North Salt Lake City Council,
one year as Mayor Pro Tem, he has trained over 175 municipal teams and over 11,000
local government employees and managers over the last 13 years. He graduated with
high distinction with a Masters of Public Administration from Brigham Young
University. He has been married for over 32 years to Michelle, and they are the proud
parents of four children and four grandchildren. They live in the beautiful community
of North Salt Lake Utah. Brian has researched the unique problems facing municipal
government in providing exceptional leadership and services to the citizens, residents,
and businesses of their community.
We now have over 40 uniquely researched public sector workshops that fall into three career tracks, all designed to
improve your organization and community, while helping develop your employees’ careers in meaningful ways.
Leadership/Management Career Track
Complete one, two, or all three of our leadership tiers of our Public Leadership Academy, which take you and your employees
through three progressive phases and three corresponding optional practicums.
Tier 1: Leadership Journey: includes four topics and exercises focused on personal leadership awareness and ownership.
Tier 2: Leadership and Management Best Practices: adds four more topics to improve team performance..
Tier 3: Leadership in the Organization and Community: completes the Public Leadership Academy with four topics that
improve the organization and community.
Practicums: each tier has an optional practicum with targeted projects and assignments designed to achieve a sustainable
return on your training investment.
Professional/Personal Productivity Track
We’ve designed 12 topics to help you balance your career and your personal life. Mix and match according to your
needs. Topics include time management, productivity, process improvement, project management,
life/family/work balance and more. Any employees completing at least four topics will achieve certification.
Customer Service Career Track
We have a complete customer service curriculum with 10 topics available. Topics include communication
excellence, dealing with upset or angry citizens and residents, telephone customer service, internal customer service,
and more. Any employees completing at least four topics will achieve certification.
Mention that you attended this conference and
receive a
10% discount
On your next workshop scheduled in 2016-2017
© 2003-2016 The James Madison Group, Inc.
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