PRESS RELEASE
Local Mechanical Contractor Embraces Technology: MacDonaldMiller Facility Solutions’ New Smart Glasses, Powered by XOEye
Technologies, Prove that a Picture is Worth a Thousand Words
SEATTLE, Wash., October 11, 2016 -- Local mechanical contractor, MacDonald-Miller
Facility Solutions, Inc., is launching their wearable technology platform to enhance
customer support in the Pacific Northwest. The MacLens eyewear, an industrial grade
wearable computing device powered by XOEye Technologies, captures and streams
high fidelity audio and visual content, enabling first-person point-of-view (POV).
“While there are incredible operational efficiencies that enable mobility and collaboration
for MacDonald-Miller’s staff through telepresence and increased accountability, the real
benefit of this technology is that our customers can now witness firsthand the current
state of their building through a multi-media experience,” said Bradd Busick,
MacDonald-Miller’s CIO. “The old adage, ‘a picture is worth 1000 words’ rings true as
MacLens is a cutting edge technology that embeds audio and video into each and every
call summary report. This provides our customers with the peace of mind that comes
with unbridled transparency.”
The smart glasses have a range of cutting-edge applications developed by XOEye
specifically for field service technicians. These include taking photos of the worksite
when arriving and leaving, coordinating a video conference with more senior technicians
when they have a question (“see what I see”), taking training videos from first person
point of view, and demonstrating to customers’ problems the technician may be seeing.
“We are pleased to partner with MacDonald-Miller on the deployment of our integrated
field service software solution and look forward to helping them achieve quantifiable
results as they securely gather visual intelligence that is turned into actionable data,”
said Aaron Salow, CEO, XOEye Technologies.
Striving to bring innovative solutions to their customer’s mechanical problems,
MacDonald-Miller defines the technology as a way to bridge real-time visibility for their
service technicians. The visual data can be easily integrated into call resolution
summaries that are shared with customers. Before and after videos of equipment and
video cap recommendations raise the bar for meeting the needs of customers, while
simultaneously providing valuable training in the field.
Additionally, there’s an added benefit of increasing safety. Potential issues can be
teleconferenced in real time and provide documentation for audit purposes.
MacDonald-Miller Facility Solutions, Inc.
PO Box 47983
Seattle, WA 98146
7717 Detroit Avenue SW
Seattle, WA 98106
206.763.9400
“We look forward to serving our existing customers with this new capability and are
excited to offer this technology to building owners who can’t ‘see’ the current state of
their building in a meaningful way,” said Busick.
MacDonald-Miller is a full service design-build contractor with 10 locations throughout
Oregon and Washington. They’ve helped change the local landscape for over half a
century with buildings that operate in the most efficient manner possible. MacLens
supports their mission of making buildings work better. To learn more about their
services visit www.macmiller.com.
XOEye Technologies equips field technicians with wearable technology systems that
capture and share the right information with the right people at the right time. Through
their cloud-based platform Vision, XOEye helps to harness the power of real-time video,
audio communication, and content sharing to unlock business opportunities and boost
revenue. To learn more, visit www.XOEye.com.
Media Contacts:
Nicole Martin
Marketing Manager
MacDonald-Miller Facility Solutions, Inc.
206-612-2727
[email protected]
www.macmiller.com
Amy Kovar
XOEye Technologies
615.497.1799
[email protected]
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