HOW TO GIVE US METER READINGS
USEFUL CONTACTS
There are three easy ways to choose from:
Customer Services
Energy efficiency advice
1 Log in to your online account at edfenergy.com/myaccount-sme
If it’s your first time on MyAccount you’ll need your account number and
email address
For general enquiries please call
0800 068 5918 (8am to 6pm
Monday to Friday) or write to us
at: FREEPOST: EDF ENERGY –
PLYMOUTH
For tips on how to use less
energy, just visit
edfenergy.com/smartbusiness
2 Download the new EDF Energy app to give us an instant reading
3 Phone 0800 096 7361 to use our ‘no queue’ automated system,
remembering to have your account number ready.
STILL UNSURE ABOUT SOMETHING?
R861b.IH.XX.12/15.v1 SME
Your welcome booklet contains lots of useful details about your smart meter,
plus there’s more information at edfenergy.com/sme-smartmetering.
Or you can call us on 0800 068 5918. We’re open Monday to Friday
8am to 6pm.*
edfenergy.com
*Calls to 0800 numbers are free from BT landlines and UK mobiles, but
other networks may charge for these calls. We’re open Monday to Friday
8am to 6pm.
Character under licence from BeatBots LLC.
EDF Energy is a trading name used by EDF Energy Customers plc, registration
number 02228297 whose registered office is at 40 Grosvenor Place, London
SW1X 7EN, incorporated in England and Wales. EDF Energy Customers plc is the
organisation responsible for carrying out the supply obligations for your gas or
electricity supply (or both if you are a dual-fuel customer).
HOW TO READ YOUR
GE SMART METER
YOUR SMART METER
READING YOUR ELECTRICITY METER
Sometimes it can take a little while for your meter to start communicating
your energy usage with EDF Energy. This should only be temporary as smart
meter technology – and the infrastructure that supports it – is improving all
the time. We’ll let you know as soon as we’re able to take remote readings
from your meter.
The screen you’ll need to view your energy usage is the Total Active Import
Screen. This is the default screen on your new GE smart meter and you
should be able to take a reading from this.
In the mean time, this simple guide will help you to navigate through the
screens on your meter until you reach the consumption screen. Here you’ll
be able to see exactly how much energy you’re using. You can then give us
this information so we can bill you accurately.
If you need the screen illuminating press button B – it’s the blue button B to
the right of the screen. Once the screen is lit, you’ll need to get back to the
Total Active Import screen. You can do this by pressing button B a further
four times. If you get lost and can’t find the screen you need, just keep
pressing button B until you reach the Total Active Import screen.
Make a note of the information on the screen, including the zeros, as this
is your meter reading you’ll need to submit if your smart meter isn’t yet
communicating with us.
Electricity meter