A Community
Resource Guide for the
Region of Waterloo
– Planning, Housing and Community Services –
Rob Horne, Commissioner
THE
RESOURCE GUIDE
A List of Community Resources
in the Region of Waterloo
Region of Waterloo
Planning, Housing and Community Services
Housing Division
Rob Horne, Commissioner
© October 2010
1
INTRODUCTION
Dear Resident:
Welcome!
The Resource Guide provides a comprehensive list of contact information (phone
numbers, addresses and web addresses) for a wide range of resources and services
that are available to you. It is published by the Region of Waterloo’s Planning,
Housing and Community Services Department.
While every effort has been made to ensure the content in the Resource Guide is
correct, information is subject to change.
Please contact us at 519-575-4526 if you have corrections to the service information
listed, or if you know of a resource that is missing. Your feedback and comments are
also greatly appreciated.
We hope you find the Guide to be a useful one!
Rob Horne
Commissioner
Planning, Housing and Community Services
2
HOW TO USE THE RESOURCE GUIDE
The Resource Guide is divided into 3 sections:
 Subject Guide
 Alphabetical Guide
 Index
Subject Guide – Agencies are categorized by the type of service provided (e.g.
Financial and Food Support Resources) or by the clients being served (e.g. Youth
Resources).
Alphabetical Guide – This section lists the same agencies as above, but they are in
alphabetical order. Use this section when you know the name of the agency or if the
Index refers you to an agency.
Index – Agencies and subjects are listed in alphabetical order. A number after an
agency listing tells you the page number in the Subject Guide where you can find
information on that resource. A Go To reference after a listing means that you
should check the Alphabetical Guide for contact information for this agency. If you
require more detailed information, you can look up the agency (by name) in the Index
and then proceed to the page number listed.
3
TABLE OF CONTENTS
INTRODUCTION ........................................................................................................................ 2
GENERAL INFORMATION NUMBERS ................................................................................. 5
CRISIS LINES AND EMERGENCY SHELTERS .................................................................. 6
SUBJECT GUIDE ...................................................................................................................... 7
Family Resources ....................................................................................................................... 7
Seniors Resources ................................................................................................................... 12
Youth Resources ...................................................................................................................... 14
Housing Resources .................................................................................................................. 15
Financial And Food Support Resources ................................................................................ 16
Job And Education Resources ................................................................................................ 19
Transportation Resources ....................................................................................................... 21
New Canadian Resources ........................................................................................................ 21
Special Needs Resources ........................................................................................................ 22
Substance Abuse Resources .................................................................................................. 25
Mental Health Challenge Resources ....................................................................................... 26
Emergency Crisis Contacts ............................................................................................... 26
General Resources ............................................................................................................. 27
Counselling Resources ...................................................................................................... 28
Supportive Housing ............................................................................................................ 30
Physical/Health Challenge Resources .................................................................................... 31
ALPHABETICAL GUIDE ........................................................................................................ 33
INDEX ........................................................................................................................................ 43
4
GENERAL INFORMATION NUMBERS
CALL 911 IF YOU NEED AMBULANCE, FIRE DEPARTMENT OR POLICE
NON-EMERGENCY POLICE
Kitchener/Waterloo and Cambridge…..519-653-7700
All Other Areas………………………….519-570-3000
REGIONAL HOUSING
Waterloo Region Housing (for tenants living in housing owned by the Region of Waterloo)….. 519-575-4800
Community Housing Access Centre (to apply for subsidized housing)….……………….…....... 519-575-4833
GENERAL INFORMATION LINES
Information Cambridge……………………………………………………………………… 519-623-1713 ext. 226
Community Information Centre of Waterloo Region………….…………….……………………… 519-579-3800
Woolwich Community Services………………….……………………………….………………….. 519-669-5139
Telehealth Ontario………………………………………………….…………….……….……….… 1-866-797-0000
Government of Canada………………………….…….……………..……….……………..……… 1-800-622-6232
Government of Ontario………………………………………………………………….……..……. 1-800-267-8097
Canada Benefits website (information on federal governmental benefits)……….. http://canadabenefits.gc.ca
5
CRISIS LINES AND EMERGENCY SHELTERS
CRISIS LINES
IF YOU ARE IN IMMEDIATE PHYSICAL DANGER, CALL 911
Suicide and Mental Health Distress Lines
Cambridge and North Dumfries………………………….…………….…………………….. 519-744-1813
Cambridge Telecare…………………………………………………………………………… 519-658-6805
Kid’s Help Phone……………………………………………………………….…….….……1-800-668-6868
Kitchener/Waterloo, Wellesley, Wilmot and Woolwich ……………………………………. 519-745-1166
Salvation Army…………………………………………………………………...…..……… 1-905-522-1477
Youth……………………………………………………………………..………….…….…..... 519-745-9909
Abuse Crisis Lines
For Women
Anselma House (Kitchener/Waterloo)……….…………………………1-877-419-1517 or 519-742-5894
Haven House (Cambridge)…………………...………………………… 1-800-410-4482 or 519-653-2422
For Kids
Kid’s Help Phone………………………………………….……………….………..….…… 1-800-668-6868
EMERGENCY SHELTERS
For Women 16+ and Children
Anselma House ………………………….……………………………………………..….……… 519-742-5894
Haven House ……………………..…………………………………………….…………..……… 519-653-2422
YWCA Mary’s Place..…………………………………………….....……………….…….……… 519-744-0120
For Men 16+
Charles Street Men’s Hostel…………….……………………………..…..…….….……………. 519-742-8327
For Youth
Argus Residence for Young People 16-24
Female ………………………………………………………………………………………….. 519-650-0452
Male……………………………………………………………………………………………… 519-623-7991
Safe Haven for Young People 12-15…………………………………………………… 519-749-2450 ext.240
For Family
YWCA Mary’s Place……………………………………………………………………………….. 519-744-0120
Cambridge Shelter Corporation (The Bridges)…………………………………………………. 519-624-9305
Out of the Cold
Cambridge…………………..………………… contact Cambridge Shelter Corp....……… 519-624-9305
Kitchener/Waterloo……………….………….. contact Trinity United Church…….....…… 519-742-3578
6
SUBJECT GUIDE
FAMILY RESOURCES
Cambridge:
54 Ainslie St. S.
519-622-6550
Food assistance to those in need. Job Resource Centre, emergency
hampers and peer support and workshops are available. Waterloo www.cambridgefoodbank.on.ca
Region Community Legal Services offers clinic services several
times a month.
Cambridge Self-Help Food Bank
Cambridge:
519-621-1840
Home health care equipment loans, first aid & CPR training, Lifecall Kitchener/Waterloo:
Personal Response units and Red Cross Home Service.
519-742-2785
www.redcross.ca
Kitchener:
400 Queen St. S.
Catholic Family Counselling Centre
519-743-6333
Helps with counselling about careers, credit, employment, family
www.counselling-cfcc.ca
violence, immigration, marriage & family and sexual abuse.
Canadian Red Cross Society
Community Care Access Centre of Waterloo Region
Waterloo:
800 King St. W.
Helps with professional health care services, personal care and
placement for long-term care facilities to eligible individuals.
Cambridge:
73 Water St. N.
ALL placements in long-term care facilities in the Region of
519-748-2222
Waterloo are managed through this agency.
www.ccacwat.on.ca
Community Safety and Crime Prevention Council of Waterloo
Region
Waterloo:
99 Regina St. S.
519-883-2304
Operates the ‘Safe and Sound’ Program which helps volunteer www.preventingcrime.ca
leaders make their neighbourhood a safer place to live.
Community Support Services of Ayr and North Dumfries
Ayr:
Helps reduce and prevent child poverty in the region with a
Community Outreach Program. Representatives from the following
agencies visit the Centre weekly: Lutherwood, Family Counselling
Centre, K-W Sexual Assault Support Centre, Canadian Mental
Health Association and Catholic Family Credit Counselling.
168 Hespeler Rd.
519-623-6970
Helps with adoption, training for foster parents, counselling/referral,
crisis intervention, support for families and residential services.
Kitchener:
200 Ardelt Ave.
This agency is responsible for the investigation of abuse or neglect
519-576-0540
of children.
www.facswaterloo.org
Family & Children’s Services of Waterloo Region (F&CS)
7
Cambridge:
76 Stanley St.
519-632-9737
FAMILY RESOURCES (continued)
Kitchener:
50 Alpine Ct.
519-743-5576
With the assistance of 65 member agencies and food programs,
acquires and distributes donated food to families and individuals www.thefoodbank.ca
who are less fortunate.
Food Bank of Waterloo Region
1-800-668-6252
Helps families with children (up to age 19) who have physical www.easterseals.org
disabilities that restrict mobility and/or physical function through
equipment cost assistance, transportation and information.
Easter Seal Society
Kitchener:
298 Lawrence Ave.
519-743-4114
Visitation and respite care is offered in homes, hospitals and at
Lisaard House to individuals affected by a terminal illness.
www.hospicewaterloo.ca
Hospice of Waterloo Region
519-742-8327
Provides emergency food assistance and other support, community www.houseoffriendship.org
centres, Live and Learn support for mothers and children, and
summer camp sponsorships. Addiction therapy is also available.
House of Friendship – Community and Family Services
Cambridge:
John Howard Society —
Cambridge Youth Services
519-622-0815
Helps people with previous involvement in the criminal justice
system. Crime prevention programming in area schools, housing
registry and youth employment services. Career Connections is
operated in the Cambridge office.
Waterloo-Wellington
Waterloo/Wellington:
Helps people with previous involvement in the criminal justice
519-743-6071
system. Some of the programs offered at this agency include:
Community Aftercare, Back on Track, Wives and Families Program, www.johnhoward.ca
Family Violence – Men’s Group, Community Service Order,
Alternative Measures, C.O.P.E.S. (Communicating Our Perspectives
and Emotions Successfully).
K-W Pregnancy Centre
Kitchener:
38 Francis St. S.
519-886-4001
Alternatives (other than abortion) for women experiencing an
unplanned pregnancy.
www.pregnancycentre.ca
KidsAbility
Waterloo:
Serving children and youth and their families with physical,
developmental and communication disabilities.
8
500 Hallmark Dr.
519-886-8886
www.kidsability.ca
FAMILY RESOURCES (continued)
Kitchener:
50 Queen St.
519-743-4306
Issues Legal Aid Certificates to low-income people. A Legal Aid
Certificate is used to retain a private lawyer in proceedings before www.legalaid.on.ca
the criminal or family courts, certain administrative tribunals or
immigration/refugee boards.
Legal Aid Ontario
Literacy Group
Cambridge:
1-89 Main St.
519-621-7993
One-to-one and small group tutoring for adults to improve basic
reading, writing and math skills.
Kitchener: 200-151 Frederick St.
519-743-6090
www.literacywaterlooregion.com
Lutherwood
Cambridge:
Helps residents of Waterloo Region with various services including:
Safe Haven, Cradlelink, Child and Parent Place, Learn Save, Kitchener:
Opportunities 2000, self-employment training, Housing Help Centre,
Rent Bank and eviction prevention.
35 Dickson St.
519-623-9380
165 King St. E.
519-743-2460
www.lutherwood.ca
Marillac Place
Kitchener:
109 Young St.
519-571-0722
Supervised accommodation for young single mothers, aged 15-25,
www.marillacplace.ca
before and after the birth of their babies.
Meals on Wheels of Kitchener-Waterloo
Waterloo:
Hot noon meals delivered to seniors, people with physical
challenges, short-term convalescents and new mothers.
L-420 Weber St. N.
519-772-8787
www.communitysupportconnect
ions.org
Cambridge:
Monica-Ainslie Place
Care, support and programs for single mothers in Cambridge.
150 Ainslie St. N.
519-624-0481
www.saintmonicahouse.org
Cambridge:
149 Ainslie St. N.
519-740-8353
Helps parents and young children with play room, early learning
programs for children and parenting courses.
Kitchener:
154 Gatewood Dr.
519-571-1626
www.ontarioearlyyears.ca
Ontario Early Years Program
Kitchener:
151 Frederick St.
519-743-9360
Counselling, testing, information and referrals on contraception,
pregnancy, fertility, sexuality concerns and pregnancy options.
Counselling:
519-743-6461
www.ppwr.on.ca
Planned Parenthood Waterloo Region
9
FAMILY RESOURCES (continued)
Waterloo:
519-883-2000
Counselling and referral services in the following areas: child, youth, www.region.waterloo.on.ca
violence prevention, environmental and infection control. Healthy
Babies, Healthy Children Program, Community Nutrition Worker
Program, F.R.I.E.N.D.S., Good Food Box, Healthy Communities.
Region of Waterloo Public Health Department
Region of Waterloo Social Services – Children’s Services
Cambridge:
150 Main St.
519-740-5760
Provides child care services, manages the child care subsidy, home
child care and infant development programs.
Waterloo:
99 Regina St.
519-883-2220
www.region.waterloo.on.ca
Saint Monica House – Kitchener-Waterloo
Waterloo:
Care, support and programs for single women who are pregnant.
Salvation Army —
Cambridge, Family Services
231 Herbert St.
519-743-0291
www.saintmonicahouse.org
Cambridge:
Family counselling, emergency relief (food, clothing, household
goods and overnight accommodation), Residential camps for 20
children in need, referrals, Christmas Toy Drive and Angel Tree,
Share the Warmth (coat program and heating assistance) and an
income tax clinic.
16 Shade St.
519-623-1221
K-W, Community and Family Services
Kitchener:
1-300 Gage Ave.
Family counselling, emergency relief (food, clothing, household
519-745-4215
goods and overnight accommodation), employment services,
computer training, referrals, Share the Warmth (coat program and
Suicide Line:
1-905-522-1477
heating assistance) and the Christmas Toy Drive.
www.thesalvationarmy.ca
Other divisions of the Salvation Army are: the Booth Centre,
Correctional and Justice Services, and the Parent/Child Resource
Centre.
Kitchener: 101-450 Frederick St.
519-743-0254
Offers legal service to eligible persons for landlord/tenant disputes,
workplace safety claims, social assistance claims and some other www.wrcls.ca
matters. Clinic legal staff is available at the Cambridge Self-Help
Food Bank several days a month.
Waterloo Region Community Legal Services Clinic
10
FAMILY RESOURCES (continued)
Waterloo Region Housing Community Centre Sites








Chandler - Mowat Community Centre
222 Chandler Drive, Kitchener…………………….. 519-570-3610
Christopher – Champlain Neighbourhood Centre
125-8 Champlain Blvd., Cambridge………………… 519-740-8565
Courtland – Shelley Community Centre
1064 Courtland Ave. E., Kitchener………………… 519-571-7953
Greenway – Chaplin Neighborhood
116 Rouse Ave., Cambridge……………………….. 519-623-4220
Langs Farm Village Association
581-E Langs Drive, Cambridge……………519-653-1470 ext. 235
Paulander Community Centre
1-60 Paulander Dr., Kitchener……………………… 519-741-1152
Southwood Neighbourhood Association
241-1 Southwood Drive, Cambridge ……..……….. 519-621-2930
Sunnydale Community Centre
541-C Sunnydale Place, Waterloo…………………. 519-883-0410
Waterloo Region Self-Help
Kitchener:
67 King St. E.
519-570-4595
Promotes self-help groups, community and economic development
projects; operates a resource centre to co-ordinate the development www.self-help-alliance.ca
of self-help groups and trains facilitators.
Welcome Aboard
Cambridge:
26 Simcoe St.
(Cambridge Shelter Corp.)
519-624-9305
www.cambridgesheltercorp.ca
Helps residents of Cambridge who are struggling with loss of
employment, addictions, mental health issues and poverty. Allows
residents to seek and receive help in a supportive, non-judgmental
environment. Welcome Aboard offers a medical clinic and an I.D.
clinic.
New Hamburg:
Wilmot Family Resource Centre
Helps residents of Wilmot with family support outreach, family
violence prevention, a food bank, Christmas hampers, parent/child
and youth drop-ins, preschool and youth programs, toy/resource
library and child care registry.
11
175 Waterloo St.
519-662-2731
FAMILY RESOURCES (continued)
Anselma House:
Women’s Crisis Services of Waterloo Region
Anselma House/Haven House
519-742-5894
519-653-2422
Emergency shelter for abused women and their children in Haven House:
www.anselmahouse.org
Kitchener, Waterloo and Cambridge.
Elmira:
Woolwich Community Services
Helps residents of Woolwich Township with a community information
centre, family violence prevention program, food basket program,
respite care, youth drop-in centres, transportation to medical
appointments, thrift shop, job kiosk and the St. Jacobs Family
Support Centre.
73 Arthur St. S.
519-669-5139
Cambridge:
Helps young children and their parents with playrooms, programs for Waterloo:
children and parenting courses.
Kitchener:
Wilmot:
www.kwymca.org
YMCA – Ontario Early Years Programs
519-620-0553
519-741-8585
519-743-5201
519-662-2731
Cambridge:
519-650-0800
Helps women and children with emergency housing, non-profit Kitchener/Waterloo:
housing, childcare, summer camp, employment training and more.
519-576-8856
www.ywcakw.on.ca
www.ywcacambridge.ca
Kitchener:
84 Frederick St.
YWCA – Mary’s Place
519-744-0120
Helps homeless women and their children by providing temporary
shelter. Mary’s Place has one family unit, which accommodates www.ywcakw.on.ca/housing.php
families with boys over 10 years.
YWCA
SENIORS RESOURCES
Canada Pension Plan (Government of Canada)
Information, forms and guides about the Canadian Pension Plan.
12
1-800-277-9914 (English)
1-800-277-9915 (French)
http://canadabenefits.gc.ca
SENIORS RESOURCES (Continued)
185 King St. S.
519-579-6930
Help for residents of Waterloo with home support services, the K-W www.city.waterloo.on.ca
Widows Group, a Security Check Program and ‘Shopping Rides’ for
persons with physical challenges.
City of Waterloo - Department of Community, Culture &
Recreation Services (CCRS)
Waterloo:
Waterloo:
Helps with professional health care services, personal care, and Cambridge:
placement for long-term care facilities to eligible individuals.
Community Care Access Centre of Waterloo Region
800 King St. W.
73 Water St. N.
519-748-2222
www.ccacwat.on.ca
ALL placements in long-term care facilities in the Region of
Waterloo are managed through CCAC.
Community Care Concepts of Woolwich, Wellesley and
Wilmot
Elmira:
28 South St. W.
519-669-3023
Meals on Wheels, home services, assisted transportation, indoor
and outdoor maintenance as well as senior and Alzheimer day
programs to residents over the age of 60 in Woolwich, Wellesley and
Wilmot townships.
Kitchener:
298 Lawrence Ave.
519-743-4114
Helps individuals affected by a terminal illness with one-on-one
visitation and respite care offered in homes, hospitals and at Lisaard www.hospicewaterloo.ca
House.
Hospice of Waterloo Region
Cambridge:
35 Dickson St.
519-623-9380
Individual assistance, a variety of group workshops and networking
opportunities are provided to adults 55 and older who are searching Kitchener:
165 King St. E.
for work.
519-743-2460
www.lutherwood.ca
Lutherwood
Kitchener:
L-420 Weber St. N.
519-772-8787
Hot noon meals delivered to seniors, people with physical
www.communitysupportconnecti
challenges, short-term convalescents and new mothers.
ons.org
1-800-277-9914 (English)
Old Age Security (Government of Canada)
1-800-277-9915 (French)
Benefits available to seniors from the federal government including
Canada Pension Plan and the Guaranteed Income Supplement.
http://canadabenefits.gc.ca
Meals on Wheels of Kitchener-Waterloo
P.A.T.E.R. (People Assisting in Transporting Elderly
Residents) — **Services Cambridge and North Dumfries only
Volunteers drive seniors to medical appointments, therapy and to
the bank. Unable to accommodate wheelchairs.
13
519-622-3136
SENIORS RESOURCES (Continued)
(English) 1-866-522-2122
(French) 1-866-522-2022
Helps Canada’s veterans with financial, emotional and medical
www.vac-acc.gc.ca
needs. Contact your local Royal Canadian Legion.
Veterans Affairs Canada
YOUTH RESOURCES
Argus Residence for Young People
A supportive, co-operative living environment for youth (16-24).
Cambridge
Young men:
Young women:
519-623-7991
519-650-0452
Cambridge:
519-651-0404
Kitchener/Waterloo:
Provides positive influences for youth (6-16).
519-579-5150
www.bbbswr.org
Kitchener:
67 King St. E.
Canadian Mental Health Association - (CMHA) Kitchener
519-744-7645
ext. 304
Helps people with significant mental health problems through
information, support, and community development. A distress Youth Line:
519-745-9909
centre and crisis services are available.
www.cmhawrb.on.ca
1-800-668-6252
Easter Seal Society
Helps families with children (up to age 19) who have physical www.easterseals.org
disabilities that restrict mobility and/or physical function through
equipment cost assistance, transportation and information.
Big Brothers/Big Sisters
Cambridge:
519-622-0815
Helps people with previous involvement in the criminal justice www.johnhoward.ca
system. Crime prevention programming in area schools, housing
registry and youth employment services. Career Connections
program is available in the Cambridge office.
Youth Employment Centres:
Lutherwood
35 Dickson St.
Helps youth (16 to 24) find work through the Employment Centre in Cambridge:
Kitchener.
519-623-9380
Kitchener:
165 King St. E.
Offers residential treatment to youth (12 to 16) with mental health
519-743-2460
issues.
Front Door - Access to Child and
Youth Services:
519-749-2932
Cradle Link:
519-749-0977
www.lutherwood.ca
John Howard Society/Cambridge Youth Services
14
YOUTH RESOURCES (Continued)
New Hamburg:
Wilmot Family Resource Centre
175 Waterloo St.
519-662-2731
Helps residents of Wilmot with family support outreach, family
violence prevention, a food bank, Christmas hampers, parent/child
and youth drop-ins, preschool and youth programs, toy/resource
library and child care registry.
Elmira:
Woolwich Community Services
Helps residents of Woolwich Township with a community information
centre, family violence prevention program, food basket program,
respite care, youth drop-in centres, transportation to medical
appointments, thrift shop, job kiosk and the St. Jacobs Family
Support Centre.
73 Arthur St. S.
519-669-5139
800 King St. W.,
3rd Floor
The Immigration Settlement and Adaptation Program provide
519-579-9622
services that immigrants/refugees may require in their first year in
Canada. CCCA also supports a Language Assessment Centre, the www.kwymca.org
HOST Program that matches newcomers with volunteer hosts,
Business Quest and Career Quest that helps newcomers in entering
the labour market. Newcomer Youth Support is also available.
YMCA – K-W Cross Cultural and Community Services (CCCS)
Kitchener:
HOUSING RESOURCES
Cambridge:
Lutherwood
Helps residents of the Region of Waterloo find and keep their
housing through the Housing Help Centre, Rent Bank and Eviction
Prevention. Lutherwood offers many other services including
employment support and mental health services.
Ontario Rental Housing Tribunal
Resolves disputes between landlords and tenants regarding rights
and responsibilities under the Tenant Protection Act, including rent
increases, evictions and privacy issues.
15
35 Dickson St.
519-623-9380
Kitchener:
165 King St. E.
519-743-2460
www.lutherwood.ca
1-888-332-3234
1-888-377-8813
www.orht.gov.on.ca
HOUSING RESOURCES (Continued)
Region of Waterloo – Community Housing Access Centre
(CHAC)
519-575-4833
www.region.waterloo.on.ca
Contact CHAC to apply for community housing. Community housing
includes non-profit, cooperative, rent supplement and Waterloo
Region Housing units.
Cambridge:
Kitchener:
150 Main St.
235 King St. E.,
Access to regionally owned community housing is handled through
the Community Housing Access Centre (see above).
6th Floor
519-575-4800
www.region.waterloo.on.ca
Kitchener:
170 Victoria St. S.
Waterloo Region Community Legal Services Clinic
519-743-0254
Offers legal service to eligible persons for landlord/tenant disputes,
workplace safety claims, social assistance claims and some other www.wrcls.ca
matters. Clinic legal staff is available at the Cambridge Self-Help
Food Bank several days a month.
Waterloo Region Housing
FINANCIAL AND FOOD SUPPORT RESOURCES
Cambridge:
54 Ainslie St. S.
519-622-6550
Food assistance to those in Cambridge living below the poverty line
including Good Food Box program, emergency hampers, peer www.cambridgefoodbank.on.ca
support and workshops. Job Resource Centre is also available.
Waterloo Region Community Legal Services offers clinic services
several times a month.
1-800-277-9914 (English)
Canada Pension Plan (Government of Canada)
1-800-277-9915 (French)
Information, forms and guides about the Canadian Pension Plan.
http://canadabenefits.gc.ca
Cambridge Self-Help Food Bank
1-800-668-6252
Helps families with children (up to age 19) who have physical www.easterseals.org
disabilities that restrict mobility and/or physical function through
equipment cost assistance, transportation and information.
Easter Seal Society
Kitchener:
50 Alpine Crt.
519-743-5576
With the assistance of 65 member agencies and food programs,
acquires and distributes donated food to families and individuals www.thefoodbank.ca
who are less fortunate.
Food Bank of Waterloo Region
16
FINANCIAL AND FOOD SUPPORT RESOURCES (Continued)
73 Water St. N.
519-621-7150
Helps Canadians who are temporarily out of work through
Employment Insurance (EI), skills development, Job Bank and other Kitchener:
409 Weber St. W.
services.
519-579-1550 or
1-800-206-7218
www.hrdc-drhc.gc.ca
519-742-8327
House of Friendship – Community and Family Services
Helps people through the Good Food Box program, emergency food www.houseoffriendship.org
and other support, community centres and Live and Learn support
for mothers and children. Addiction therapy is also available.
1-800-667-3597
Kidney Foundation of Canada
Helps people with kidney disease with information, education, www.kidney.ca
referral and short-term financial assistance (for medical and other
expenses).
The Waterloo/Wellington branch also offers peer
support, one-to-one and group meetings, and public education
speakers.
Cambridge:
35 Dickson St.
Lutherwood
519-623-9380
Housing Help Centre, Rent Bank and Eviction Prevention for all
Regional residents 16 yrs. and older. Lutherwood offers many other Kitchener:
165 King St. E.
services including employment support and mental health services.
519-743-2460
Human Resources & Skills Development Canada (HRSDC)
Cambridge:
www.lutherwood.ca
Cambridge:
519-623-1230
519-886-4700
Helps people with disabilities in Ontario with Income and Kitchener:
1-800-441-9820
Employment Support.
www.cfcs.gov.on.ca/cfcs
Ontario Disability Support Program (ODSP)
Ontario Works (Welfare)
Cambridge:
150 Main St.
519-740-5700
Helps people in temporary financial need with income support and
employment assistance.
Waterloo:
99 Regina St.
519-883-2100
www.cfcs.gov.on.ca/cfcs
Cambridge:
26 Simcoe St.
Out of the Cold
519-624-9305
Helps people who need a warm and safe place to eat and sleep. Out
of the Cold programs are run in several churches in Kitchener/Waterloo:
Kitchener/Waterloo and at The Bridges in Cambridge.
519-742-3578
Region of Waterloo Social Services Department – Income
Support
Kitchener-Waterloo:
519-883-2100
Cambridge:
519-740-5700
www.region.waterloo.on.ca
Helps residents of Waterloo Region to achieve independence with
income support through Ontario Works and employment
programming.
17
FINANCIAL AND FOOD SUPPORT RESOURCES (Continued)
Kitchener:
97 Victoria St. N.
519-745-8928
www.stjohn316.com
St. John’s Kitchen
Provides meals to the hungry.
Cambridge:
16 Shade St.
519-623-1221
1-300 Gage Ave.
Family counselling, emergency relief (food, clothing, household Kitchener:
goods and overnight accommodation), Residential camps for 20
Daytime: 519-745-4215
children in need, referrals, Christmas Toy Drive and Angel Tree,
Nighttime: 519-744-4666
Share the Warmth (coat program and heating assistance) and an
income tax clinic.
Salvation Army
Cambridge, Family Services
K-W, Community and Family Services
Family counselling, emergency relief (food, clothing, household
goods and overnight accommodation), employment services,
computer training, referrals, Share the Warmth (coat program and
heating assistance) and the Christmas Toy Drive.
www.thesalvationarmy.ca
Other divisions of the Salvation Army are: the Booth Centre
Correctional and Justice Services and the Parent/Child Resource
Centre.
Cambridge:
Trinity Community Table
Hot noon meals for the hungry.
Welcome Aboard
Helps residents of Cambridge who are struggling with loss of
employment, addictions, mental health issues and poverty. Allows
residents to seek and receive help in a supportive, non-judgmental
environment. Welcome Aboard offers a medical clinic and an I.D.
clinic.
12 Blair Rd.
519-621-8860
Cambridge:
26 Simcoe St.
(Cambridge Shelter Corp.)
519-624-9305
www.cambridgesheltercorp.ca
New Hamburg:
Wilmot Family Resource Centre
175 Waterloo St.
519-662-2731
Family support outreach, family violence prevention, Food Bank,
Christmas hampers, parent/child and youth drop-ins, preschool and
youth programs, toy/resource library and child care registry.
Elmira:
Woolwich Community Services
Operates community information centre, family violence prevention,
food basket, and respite care programs. They also operate: youth
drop-in centres, transportation to medical appointments, thrift shop,
job kiosk and the St. Jacobs Family Support Centre.
18
73 Arthur St. S.
519-669-5139
JOB AND EDUCATION RESOURCES
151 Frederick St.,
5th Floor
Helps aboriginal people find job training and employment.
519-742-0300
www.anishnabegoutreach.org
Waterloo: 145 Columbia St. W.
Focus For Ethnic Women
519-746-3411
Skills training programs for visible minority and immigrant women,
including English as a Second Language.
www.few.on.ca
Anishnabeg Outreach Employment and Training
Kitchener:
Human Resources & Skills Development Canada (HRSDC)
Cambridge:
73 Water St. N.
519-621-7150
Helps Canadians who are temporarily out of work through
Employment Insurance (EI), skills development, Job Bank and other Kitchener:
409 Weber St. W.
services.
519-579-1550 or
1-800-206-7218
www.hrdc-drhc.gc.ca
Cambridge:
519-622-0815
John Howard Society / Cambridge Youth Services
Helps people with previous involvement in the criminal justice www.johnhoward.ca
system. Crime prevention programming in area schools, housing
registry and youth employment services. Career Connections
program is available in the Cambridge office.
K-W Multicultural Centre
Kitchener:
Help for new Canadians with employment, settlement, counselling,
interpreters and ESL tutors.
Interpreters:
www.kwmc.on.ca
Literacy Group
Cambridge:
Lutherwood
Cambridge:
102 King St. W.
519-745-2531
519-745-2593
1-89 Main St.
519-621-7993
One-to-one and small group tutoring for adults to improve basic
reading, writing and math skills.
Kitchener: 200-151 Frederick St.
519-743-6090
http://literacywaterlooregion.com
Personal counselling and a variety of group workshops available to
adults 25 and older that are searching for work. Participants receive Kitchener:
assistance with effective job search and career planning strategies.
35 Dickson St.
519-623-9380
165 King St. E.
519-743-2460
www.lutherwood.ca
519-888-9063
1-800-435-8980
Helps non-unionized injured workers who have been denied benefits
by the Workplace Safety and Insurance Board.
www.gov.on.ca/lab/owa
Office of the Worker Advisor
19
JOB AND EDUCATION RESOURCES (Continued)
Cambridge:
82 Beverly St.
Kitchener:
80 Young St.
Offers English, basic literacy, diploma, business and computer
courses, fine arts and pre-school. Courses are held at several sites
519-745-1201
in the area.
www.stlouis.wcdsb.ca
St. Louis Adult Learning Centre
Kitchener:
58 Queen St. S.
519-743-1151
Help with job searching and/or retraining. Services the Waterloo
Region.
www.theworkingcentre.org
The Working Centre
1-800-452-9939
Helps Canada’s veterans with financial, emotional and medical www.vac-acc.gc.ca
needs. Contact your local Royal Canadian Legion.
Veterans Affairs Canada
Waterloo Region Community Legal Services Clinic
Kitchener:
Provides legal services to qualifying clients in cases concerning
social benefits including: Workplace Safety (WSIB), Ontario Works www.wrcls.ca
(OW), Ontario Disability Support (ODSP) claims as well as
landlord/tenant disputes.
170 Victoria St. S.
519-743-0254
Cambridge:
256 Hespeler Rd.
519-740-3800
Helps 18 year olds and older finish high school, prepare a resume,
get work experience and find a job.
Kitchener:
151 Weber St. S.
519-885-4356
http://ace.wrdsb.on.ca
Kitchener:
55 King St. W.
Workplace Safety Insurance Board (WSIB)
519-576-4130
Helps to maintain a safe working environment and hears worker
compensation claims.
www.wsib.on.ca
Essentials Skills Upgrading
258 Hespeler Rd.
519-621-1621
Help for New Canadians with interpreters service, settlement
services, and employment services. The Cambridge office of the www.ymcacambridge.com
YMCA also houses a Race Relations Co-coordinator.
YMCA – Cambridge Settlement and Immigration Services
Cambridge:
YMCA – K-W Cross Cultural and Community Services (CCCS) Kitchener:
800 King St. W.,
3rd Floor
The Immigration Settlement and Adaptation Program provide
services that immigrants/refugees may require in their first year in
519-579-9622
Canada. CCCA also supports a Language Assessment Centre, the www.kwymca.org
HOST Program that matches newcomers with volunteer hosts,
Business Quest and Career Quest that helps newcomers in entering
the labour market. Newcomer Youth Support is also available.
20
TRANSPORTATION RESOURCES
Community Care Concepts of Woolwich, Wellesley and
Wilmot
Elmira:
28 South St. W.
519-669-3023
Meals on Wheels, home services, assisted transportation, indoor
and outdoor maintenance as well as senior and Alzheimer day
programs to residents over the age of 60 in Woolwich, Wellesley and
Wilmot townships.
519-585-7555
Grand River Transit
www.grt.ca
Information Line.
Grand River Transit – Mobility Plus
Transport for persons who are physically unable to climb or descend
the steps used on conventional buses, unable to walk 175 meters or
who need temporary or seasonal access (visually impaired, broken
limb, etc).
K-W Access-Ability
Information, transportation and computer training for people with
physical disabilities.
Kitchener/Waterloo:
519-585-7597 ext. 7347
www.grt.ca
Waterloo: 105 University Ave E.
519-885-6640
www.kwa.on.ca
519-622-3136
P.A.T.E.R. (People Assisting in Transporting Elderly
Residents) — **Services Cambridge and North Dumfries only
Volunteers driving seniors to medical appointments, therapy and to
the bank. Unable to accommodate wheelchairs.
Elmira:
Woolwich Community Services
Operates community information centre, family violence prevention
program, food basket program and respite care. They also operate:
youth drop-in centres, transportation to medical appointments, thrift
shop, job kiosk and the St. Jacobs Family Support Centre.
73 Arthur St. S.
519-669-5139
NEW CANADIAN RESOURCES
Waterloo:
145 Columbia St. W.
519-746-3411
Skills training programs for visible minority and immigrant women
including English as a Second Language.
www.few.on.ca
Focus For Ethnic Women
21
NEW CANADIAN RESOURCES (Continued)
Kitchener:
K-W Multicultural Centre
Help for new Canadians with employment, settlement, counselling,
interpreters, ESL tutors, advocacy and referrals.
Interpreters:
www.kwmc.on.ca
102 King St. W.
519-745-2531
519-745-2593
Kitchener:
50 Queen St.
519-743-4306
Issues Legal Aid Certificates to low-income people. A Legal Aid
Certificate is used to retain a private lawyer in proceedings before www.legalaid.on.ca
the criminal or family courts, certain administrative tribunals or
immigration/refugee boards.
Legal Aid Ontario
Cambridge:
1-89 Main St.
519-621-7993
One-to-one and small group tutoring for adults to improve basic
reading, writing and math skills.
Kitchener: 200-151 Frederick St.
519-743-6090
http://literacywaterlooregion.com
Literacy Group
Cambridge:
519-621-1621
Help for New Canadians with interpreters service, settlement www.ymcacambridge.com
services, and employment services. The Cambridge office also
houses a Race Relations Coordinator.
YMCA – Cambridge Settlement and Immigration Services
YMCA – K-W Cross Cultural and Community Services (CCCS) Kitchener/Waterloo:
The Immigration Settlement and Adaptation Program provides
519-579-9622
services that immigrants/refugees require in their first year in www.kwymca.org
Canada. CCCA also supports a Language Assessment Centre, the
HOST Program that matches newcomers with volunteer hosts,
Business Quest and Career Quest that helps newcomers in entering
the labour market. Newcomer Youth Support is also available.
SPECIAL NEEDS RESOURCES
519-623-7490
Community Living Cambridge
Programs for developmentally challenged children and adults.
CAMH manages 22 group homes, offers respite care, pre-school
and family services, vocational and adult day services and
supported employment options.
22
www.communitylivingcambridge.ca
SPECIAL NEEDS RESOURCES (Continued)
Kitchener:
Canadian Hearing Society
Helps deaf and hard-of-hearing clients with employment services,
personal counselling, outreach to seniors, information and support www.chs.ca
for assistive devices, classes and information services. Interpreters
are available.
Waterloo:
Canadian National Institute for the Blind
Helps the blind, visually impaired and deaf-blind with rehabilitation
services. Programs include vision rehabilitation, assisted devices, www.cnib.ca
orientation mobility and referrals to guide dog service.
City of Waterloo - Department of Community, Culture &
Recreation (CCRS)
Waterloo:
Community Care Concepts of Woolwich, Wellesley and
Wilmot
Elmira:
120 Ottawa St. N.
519-744-6811
180 King St. S.
519-742-3536
185 King St. S.
519-579-6930
Helps persons with physical challenges through Home Support www.city.waterloo.on.ca
Services, operates a home service, Connections (one on one
support and advocacy), K-W Widows Group, a Security Check
Program (daily phone call), shopping and rides.
28 South St. W.
519-669-3023
Meals on Wheels, homemaking, assisted transportation, indoor and
outdoor maintenance as well as senior day programs to residents of
Woolwich, Wellesley and Wilmot townships over the age of 60.
Kitchener:205-1120 Victoria St. N.
519-741-1121
Coordinates services for all agencies in Waterloo Region who serve
clients with developmental challenges.
www.dsac-wr.com
Developmental Services Access Centre (DSAC)
1-800-668-6252
Helps families with children (up to age 19) who have physical www.easterseals.org
disabilities that restrict mobility and/or physical function through
equipment cost assistance, transportation and information.
Easter Seal Society
118 Barnswallow Dr.
519-669-3205
Pre-school resources, home services, respite/parent relief,
vocational/life skills for people with developmental challenges and www.elmiraacl.com
their families in Woolwich and Wellesley townships and part of
Wellington County.
Elmira and District Association for Community Living
23
Elmira:
SPECIAL NEEDS RESOURCES (Continued)
Kitchener:
Extend-A-Family Association
Offers a residential fostering program, home services and respite
care. Contact is managed through the Developmental Services www.eafwr.on.ca
Access Centre.
Independent Living Centre of Waterloo Region (ILC)
Kitchener:
Support for persons with disabilities for independent living including
attendant services, education, information and referrals.
www.ilcwr.org
91 Moore Ave.
519-741-0190
127 Victoria St. S.
519-571-6788
Waterloo: 105 University Ave. E.
519-885-6640
Information, transportation and computer training for people with
physical disabilities.
www.kwa.on.ca
K-W Access-Ability
K-W Habilitation Services
Kitchener:
108 Sydney St. S.
519-744-6307
Supports independent living program, the Kinsman Training Centre,
adult development services, pre-school, respite care and residential www.kwhab.ca
facilities. Services Kitchener, Waterloo and the Township of Wilmot.
Meals on Wheels of Kitchener-Waterloo
Waterloo:
Hot noon meals delivered to seniors, people with physical
challenges, short-term convalescents and new mothers.
L-420 Weber St. N.
519-772-8787
www.communitysupportconnections.org
519-579-5530
Ontario March of Dimes
Serves the needs of all adults (18+) with physical disabilities through www.dimes.on.ca
Access-Ability Services, employment services as well as recreation
and integration services.
Kitchener:
Participation House
Provide housing support for persons with permanent physical
disabilities to enable them to live independently.
24
1382 Weber St. E.
519-741-5845
www.phwaterloo.org
SUBSTANCE ABUSE RESOURCES
Cambridge:
519-658-8222
Kitchener-Waterloo:
A fellowship of men, women or teenagers who are relatives and
friends of alcoholics.
519-742-6183
www.al-anon.alateen.org
Cambridge:
519-658-8222
Alcoholics Anonymous
A fellowship of men and women who share their experience, Kitchener-Waterloo:
strength and hope with each other, and help others to recover from
519-742-6183
alcoholism.
www.alcoholics-anonymous.org
Al-Anon and Alateen
Kitchener:
215 King St. S.
519-745-4691
A residential treatment centre for women experiencing substance
abuse problems.
www.houseoffriendship.org
Alcontrol
52 Glasgow St.
519-749-4318
Non-medical detoxification, observation, care and referral is
available 24 hours/day. This is the only withdrawal management www.grandriverhospital.on.ca
facility in the Waterloo, Wellington and Dufferin areas.
Grand River Hospital – Withdrawal Management Services
Kitchener:
Homewood Health Services (Guelph)
Guelph:
1-519-824-1010
ext. 296
Care is provided for chemical and behavioural addictions, eating
disorders, stress and anxiety, depression, schizophrenia, acute www.homewoodhealth.com
psychiatry and mood disorders.
House of Friendship – Community and Family Services
519-742-8327
www.houseoffriendship.org
Helps people through food and other support, community centres as
well as Live and Learn support for mothers and children. Addiction
therapy is also available.
Waterloo:
174 King St. N.
519-885-3330
Community-based, residential rehabilitation facility for adult men with
substance dependencies.
www.houseoffriendship.org
House of Friendship – 174 King St. N.
Cambridge:
Counselling services for people of all ages who are concerned about Kitchener:
their use of alcohol, other drugs or their gambling.
St. Mary’s Counselling Service
www.smgh.ca
25
887 Langs Dr.
30 Duke St. W.
519-745-2585
SUBSTANCE ABUSE RESOURCES (Continued)
Welcome Aboard
Helps residents of Cambridge who are struggling with loss of
employment, addictions, mental health issues and poverty. Allows
residents to seek and receive help in a supportive, non-judgmental
environment. Welcome Aboard offers a medical clinic and an I.D.
clinic.
Cambridge:
26 Simcoe St.
(Cambridge Shelter Corp.)
519-624-9305
www.cambridgesheltercorp.ca
MENTAL HEALTH CHALLENGE RESOURCES
EMERGENCY CRISIS CONTACTS
Cambridge Memorial Hospital Mental Health Services
519-621-2330 ext. 3304
Speech activation:
519-742-3611
519-740-4900
Cambridge Memorial Hospital (CMH) – Mental Health Services
Free out-patient and hospital consultation services, individual and www.cmh.org
group therapy for Cambridge and area residents. All non-emergency
services require a referral.
Grand River Hospital
Canadian Mental Health Association – (CMHA) Cambridge Cambridge:
Centre for Mental Health
Crisis:
519-740-7782
519-744-1813
Kitchener:
519-744-7645
Distress Line:
519-745-1166
Canadian Mental Health Association Kitchener – (CMHA)
519-745-9909
Helps people with significant mental health problems through a Youth Line:
distress centre, crisis services, information, support and community www.cmhawrb.on.ca
development.
519-749-2932
Helps children who have emotional or behavioural problems. Also www.kidslink.ndsa.on.ca
assists families of the children.
www.lutherwood.ca
Front Door
26
MENTAL HEALTH CHALLENGE RESOURCES (Continued)
GENERAL RESOURCES
Outpatient:
519-749-4310
24-hour crisis service, in-patient service, psychiatric consultation and www.grandriverhospital.on.ca
out-patient services to people with mental health problems in Region
of Waterloo.
Grand River Hospital – Mental Health Services
Grand River Hospital – Hazelglen Outreach Mental Health
Service
Kitchener:
519-749-4213
- Press 2
A short-term, community-based alternative to hospitalization for
people 16 years of age and older with mental health problems.
People with drug and alcohol dependencies as the primary issues
are not eligible.
Guelph
1-519-824-1010
Mental health care is provided for chemical and behavioural www.homewoodhealth.com
addictions, eating disorders, stress and anxiety, depression,
schizophrenia, acute psychiatry and mood disorders.
Homewood Health Services (Guelph)
519-749-2932
A child and family service organization offering specialized care and www.kidslink.ndsa.on.ca
treatment including: Partners Program – home based counselling,
mobile crisis response, child and family therapy, school and
residential treatment.
Cambridge:
519-623-9380
Lutherwood – Mental Health Service
519-884-7755
Residential treatment and day program for youth 12 to 16 years, Waterloo:
family integration program, Partners program – an alternative to Children’s Mental Health
residential care, Mobile crisis response team for clients aged 0 to 20 Services:
519-884-1470
yrs., Cambridge Interfaith Counselling.
www.lutherwood.ca
kidsLINK – Front Door
Welcome Aboard
Helps residents of Cambridge who are struggling with loss of
employment, addictions, mental health issues and poverty. Allows
residents to seek and receive help in a supportive, non-judgmental
environment. Welcome Aboard offers a medical clinic and an I.D.
clinic.
27
Cambridge:
26 Simcoe St.
(Cambridge Shelter Corp.)
519-624-9305
www.cambridgesheltercorp.ca
MENTAL HEALTH CHALLENGE RESOURCES (Continued)
COUNSELLING RESOURCES
Cambridge Interfaith Family Counselling
Family counselling available through Lutherwood in Cambridge.
Cambridge:
519-623-9380
www.lutherwood.ca
Crisis Line:
Cambridge Telecare Distress Centre
519-658-6805
Telephone distress line, confidential listening, counselling, guidance,
crisis intervention and referral.
Kitchener:
400 Queen St. S.
519-743-6333
Counselling about careers, credit, employment, family violence,
www.counselling-cfcc.ca
immigration, marriage and family and sexual abuse.
Catholic Family Counselling Centre
Abuse Survivors Group:
519-744-6549 ext. 211
Mediations for families, friends, people in the workplace and
neighbourhoods. Support group for survivors of sexual abuse and for Mediation Services:
offenders.
519-744-6549 ext. 106
http://www.cjiwr.com
Ayr:
76 Stanley St.
Community Support Services of Ayr and North Dumfries
519-632-9737
Helps reduce and prevent child poverty in the region with a
Community Outreach Program. Representatives from the following
agencies visit the Centre weekly: Lutherwood, Family Counselling
Centre, K-W Sexual Assault Support Centre, Canadian Mental Health
Association and Catholic Family Credit Counselling.
Community Justice Initiatives
Family Counselling Centre of Cambridge and North Dumfries
Cambridge:
18 Walnut St.
519-621-5090
New Hamburg:
519-662-3092
Offers counselling for a variety of issues including: sexual abuse,
coping with separation and divorce, family violence for men and
women as well as marriage and family issues.
Interfaith Community Counselling Centre
Offers counselling for families, adults, teens and children, support
groups, victims of abuse/family violence, self-esteem/anger
management in the New Hamburg area.
Waterloo:
480 Charles St. E.
519-884-0000
Counselling for families, couples, individuals, youth and children.
They also help people dealing with domestic violence and sexual www.kwcounselling.com
assault. Services the Waterloo Region.
K-W Counselling Services
28
MENTAL HEALTH CHALLENGE RESOURCES (Continued)
COUNSELLING RESOURCES (Continued)
Sexual Assault Support Centre of Waterloo Region
Supports female survivors and their families, and work to end sexual
violence against women and children in the Waterloo Region.
Kitchener:
151 Frederick St.
519-571-0121
24-hr Crisis Line: 519-741-8633
www.sascwr.org
Cambridge:
St. Mary’s Counselling Service
Counselling services for people of all ages who are concerned about
Kitchener:
their use of alcohol, other drugs or their gambling.
887 Langs Dr.
519-650-7026
30 Duke St. W.
519-745-2585
www.smgh.ca
Salvation Army – Suicide Crisis Line, Education Resource
Centre
1-905-522-1477
24-hour crisis line for those contemplating suicide. Also offer survivor Kitchener:
support and support groups for those feeling suicidal. Short term
Daytime: 519-745-4215
counselling available.
Nighttime: 519-744-4666
www.thesalvationarmy.ca
Waterloo:
9 Avondale Ave. S.
Shalom Counselling Services
519-886-9690
Individual, family and group counselling for relationships,
www.shalomcounselling.org
communication, stress, grief, illness and self-esteem and addiction.
Cambridge:
Cambridge Memorial Hospital
Medical and emotional assistance to men, women and children who
519-621-2330
have been recently sexually assaulted.
Kitchener:
St. Mary’s Hospital
519-749-6994
www.smgh.ca
Elmira:
65 Memorial Ave.
Woolwich Counselling Centre
519-669-8651
Counselling service for individuals, couples and families, enrichment
groups and educational presentations. They serve clients from
Woolwich and Wellesley Townships and the City of Waterloo.
Waterloo Region Sexual Assault / Domestic Violence
Treatment Centre
29
MENTAL HEALTH CHALLENGE RESOURCES (Continued)
SUPPORTIVE HOUSING
Canadian Mental Health Association (CMHA) – Cambridge
Centre for Mental Health
519-740-7782
www.cmhawrb.on.ca
Serving adults with significant mental health issues, offering
assistance to plan housing, daily living and employment.
Kitchener:
House of Friendship – Charles Village
Affordable, supportive housing for eligible single adults without
dependents who are able to live independently.
51 Charles St.
519-742-8327
www.houseoffriendship.org
Kitchener:
55 Charles St.
519-742-8327
Long term housing for men with social, emotional or mental health
needs.
www.houseoffriendship.org
House of Friendship – Cramer House
519-570-2400
Non-profit housing for eligible single adults without dependents who www.houseoffriendship.org
are able to live independently.
House of Friendship – Eby Village
Cambridge:
Monica – Ainslie Place
Housing, care, support and programs for single mothers in
Cambridge.
Waterloo Regional Homes for Mental Health (WRHMH)
150 Ainslie St. N.
519-624-0481
www.saintmonicahouse.org
Kitchener:
618 King St. W.
519-742-3191
Housing and housing assistance to people in Waterloo Region at
least 16 years of age with mental health problems. Coordination www.waterlooregionalhomes.com
services, counselling, crisis support, education and advocacy also
available.
Waterloo:
YWCA – Lincoln Road
Women and children only (housing for male children under 18 years).
Mandate is to provide accommodation for homeless and hard to
house.
30
155 Lincoln Rd.
519-747-2200
www.ywcakw.on.ca
MENTAL HEALTH CHALLENGE RESOURCES (Continued)
PHYSICAL/HEALTH CHALLENGE RESOURCES
519-570-3687
ACCKWA – AIDS Committee of Cambridge, KitchenerWaterloo and Area
www.acckwa.com
Information, education, and support for people with AIDS/HIV and
their families and friends.
Cambridge:
519-650-1628
519-742-1422
Support for people with Alzheimer Disease. Also provides support to Kitchener:
family and friends.
www.alzheimer.ca
Alzheimer Society
519-743-2820 or
1-800-321-1433
Arthritis Society Grand River Region
Education, support and therapy for people with arthritis.
services available with a referral from a doctor.
Home
Autism Society Ontario
Information and support for people with autism and their families.
www.arthritis.ca
416-246-9592
www.autismontario.com
519-886-8888 or
1-888-939-3333
Enhancing the life of cancer patients with a library, support programs
and transportation to and from treatment centres.
www.ontario.cancer.ca
Canadian Cancer Society
519-742-1481
Canadian Diabetes Association
Information, education and support groups for people with diabetes, www.diabetes.ca
their families and caregivers in Waterloo, Wellington and Dufferin.
Waterloo:
Helps with professional health care services, personal care and Cambridge:
placement for long-term care facilities to eligible individuals.
Community Care Access Centre of Waterloo Region
800 King St. W.
73 Water St. N.
519-748-2222
www.ccacwat.on.ca
ALL placements in long-term care facilities in the Region of
Waterloo are managed through CCAC.
Community Care Concepts of Woolwich, Wellesley and Wilmot Elmira:
Meals on Wheels, indoor and outdoor maintenance as well as senior
and Alzheimer day programs to residents of Woolwich, Wellesley and
Wilmot townships over the age of 60.
31
28 South St. W.
519-669-3023
PHYSICAL/HEALTH CHALLENGE RESOURCES (Continued)
1-800-668-6252
Helps families with children (up to age 19) who have physical www.easterseals.org
disabilities that restrict mobility and/or physical function through
equipment cost assistance, transportation and information.
Easter Seal Society
519-745-2112
Counselling and support to people with epilepsy as well as their epilepsyontario.org/chp/waterloo
friends and family.
Epilepsy Ontario of Waterloo Wellington
Kitchener:
298 Lawrence Ave.
519-743-4114
Visitation and respite care is offered in homes, hospitals and at
Lisaard House to individuals affected by a terminal illness.
www.hospicewaterloo.ca
Hospice of Waterloo Region
1-800-667-3597
Kidney Foundation of Canada
Helps people with kidney disease by providing information, www.kidney.ca
education, referral and short-term financial assistance (for medical
and other expenses). The Waterloo/Wellington branch also offers
peer support, one to one and group meetings, and public education
speakers.
519-883-2000
Free, anonymous HIV testing. AIDS and sexually transmitted disease www.region.waterloo.on.ca
(STD) programs.
Region of Waterloo Public Health Department
Kitchener:
Information, support groups and recreational activities for persons www.wrdss.org
with Down Syndrome and for their friends and family members.
Waterloo Regional Down Syndrome Society
32
519-896-4488
ALPHABETICAL GUIDE
A
ACCKWA – AIDS Committee of
Cambridge, Kitchener-Waterloo and Area
Anishnabeg Outreach Employment and
Training
519-570-3687
www.acckwa.com
Kitchener: 519-742-0300
www.anishnabegoutreach.org
Al-Anon/Alateen
Anselma House
Cambridge: 519-658-8222
Kitchener-Waterloo: 519-742-6183
www.al-anon.alateen.org
Kitchener: 519-742-5894
www.anselmahouse.org
Argus Residence for Young People
Alcoholics Anonymous
Cambridge
Young men: 519-623-7991
Young women: 519-650-0452
Cambridge: 519-658-8222
Kitchener-Waterloo: 519-742-6183
www.alcoholics-anonymous.org
Arthritis Society – Grand River Region
Alcontrol
519-743-2820 or 1-800-321-1433
www.arthritis.ca
519-745-4691
www.houseoffriendship.org
Autism Society Ontario
416-246-9592
www.autismontario.com
Alzheimer Society
Cambridge: 519-650-1628
Kitchener: 519-742-1422
www.alzheimer.ca
B
Big Brothers/Big Sisters
519-629-0180
www.bbbswr.org
C
Community Living Cambridge
Cambridge Home Support
519-623-7490
www.communitylivingcambridge.ca
519-740-3235
www.cambridgehomesupport.on.ca
33
C
(CONTINUED)
Cambridge Interfaith Family Counselling
Canadian National Institute for the Blind
519-623-9380
www.lutherwood.ca
519-742-3536
www.cnib.ca
Cambridge Memorial Hospital (CMH)
Canadian Red Cross Society
519-740-4900 ext. 3305
Mental Health Services: 519-621-2330 ext. 3304
www.cmh.org
Cambridge: 519-621-1840
Kitchener/Waterloo: 519-742-2785
www.redcross.ca
Cambridge Self-Help Food Bank
Catholic Family Counselling Centre
519-622-6550
www.cambridgefoodbank.on.ca
519-743-6333
www.counselling-cfcc.ca
Cambridge Telecare Distress Centre
Chandler – Mowat Community Centre
Kitchener: 519-570-3610
Crisis Line: 519-658-6805
Front Door
Canada Pension Plan (Government of
Canada)
519-749-2932
www.kidslink.ndsa.on.ca
www.lutherwood.ca
1-800-277-9914 (English)
1-800-277-9915 (French)
http://canadabenefits.gc.ca
Christopher – Champlain Neighborhood
Centre
Canadian Cancer Society
Cambridge: 519-740-8565
519-886-8888 or 1-888-939-3333
www.ontario.cancer.ca
City of Waterloo Department of Recreation
& Leisure Services – Home Support
Services
Canadian Diabetes Association
519-742-1481
www.diabetes.ca
519-579-6930
www.city.waterloo.on.ca
Canadian Hearing Society
Community Care Access Centre of
Waterloo Region
519-744-6811
www.chs.ca
Waterloo: 800 King St. W.
Cambridge: 73 Water St. N.
Intake: 519-748-2222
www.ccacwat.on.ca
Canadian Mental Health Association
Cambridge Centre for Mental Health: 519-7407782
Cambridge Crisis: 519-744-1813
Kitchener: 519-744-7645
Kitchener Distress: 519-745-1166
Youth Line: 519-745-9909
www.cmhawrb.on.ca
Community Care Concepts of Woolwich,
Wellesley and Wilmot
Elmira: 519-669-3023
34
C
(CONTINUED)
Community Housing Access Centre
Kitchener: 519-575-4833
Community Safety and Crime Prevention
Council of Waterloo Region
Community Justice Initiatives
519-883-2304
www.preventingcrime.ca
Intake for Abuse Survivors Group:
519-744-6549 ext. 211
Intake for Mediation Services:
519-744-6549 ext. 106
http://www.cjiwr.com
Community Support Services of Ayr and
North Dumfries
Ayr: 519-632-9737
Courtland – Shelley Community Centre
Kitchener: 519-571-7953
D
Developmental Services Access Centre
(DSAC)
519-741-1121
E
Easter Seal Society
Essentials Skills Upgrading
1-800-668-6868
www.easterseals.org
Cambridge: 519-740-3800
Kitchener: 519-885-4356
http://ace.wrdsb.on.ca
Elmira and District Association for
Community Living
Extend-A-Family Association
519-669-3205
www.elmiraacl.com
Kitchener: 519-741-0190
www.eafwr.on.ca
Epilepsy Ontario of Waterloo Wellington
519-745-2112
epilepsyontario.org/chp/waterloo
35
F
Family and Children’s Services (F&CS)
Focus For Ethnic Women
Cambridge: 519-623-6970
Kitchener-Waterloo: 519-576-0540
www.facswaterloo.org
Waterloo: 519-746-3411
www.few.on.ca
Food Bank of Waterloo Region
Family Counselling Centre of Cambridge
and North Dumfries
Kitchener: 519-743-5576
www.thefoodbank.ca
519-621-5090
G
Grand River Hospital
Grand River Transit
519-749-4300
Mental Health Services – Outpatient: 519-7494310
Speech activation: 519-742-3611
www.grandriverhospital.on.ca
519-585-7555
www.grt.ca
Grand River Transit – Mobility Plus
Register – Cambridge: 519-623-8490
Kitchener-Waterloo: 519-585-7597 ext. 7347
www.grt.ca
Grand River Hospital – Hazelglen Outreach
Mental Health Service
Kitchener: 519-749-4213 - Press 2
www.grandriverhospital.on.ca
Greenway – Chaplin Neighborhood
Association
Cambridge: 519-623-4220
Grand River Hospital – Withdrawal
Management Services
Kitchener: 519-749-4318
H
Haven House
House of Friendship – Community and
Family Services
Cambridge: 519-653-2422
www.anselmahouse.org
519-742-8327
174 King St. N.: 519-885-3330
Charles Village, 51 Charles St.: 519-742-8327
Cramer House, 55 Charles St.: 519-742-8327
Eby Village, 519-570-2400
www.houseoffriendship.org
Homewood Health Services
Guelph: 519-824-1010 ext. 296
www.homewoodhealth.com
Hospice of Waterloo Region
Kitchener: 519-743-4114
www.hospicewaterloo.ca
36
H
(CONTINUED)
Human Resources & Skills Development
Canada (HRSDC)
Cambridge: 519-621-7150
Kitchener: 519-579-1550 or 1-800-206-7218
www.hrdc-drhc.gc.ca
I
Independent Living Centre of Waterloo
Region (ILC)
Interfaith Community Counselling Centre
519-662-3092
Kitchener: 519-571-6788
www.ilcwr.org
J
John Howard Society
Cambridge Youth Services: 519-622-0815
Waterloo-Wellington: 519-743-6071
www.johnhoward.ca
K
KidsAbility
kidsLINK – Front Door
Waterloo: 519-886-8886
www.kidsability.ca
519-749-2932
www.kidslink.ndsa.on.ca
Kidney Foundation of Canada
K-W Habilitation Services
1-800-667-3597
www.kidney.ca
519-744-6307
K-W Multicultural Centre
K-W Access-Ability
519-885-6640
www.kwa.on.ca
Kitchener: 519-745-2531
Interpreters: 519-745-2593
www.kwmc.on.ca
K-W Counselling Services
K-W Pregnancy Centre
Kitchener: 519-884-0000
www.kwcounselling.com
Kitchener: 519-886-4001
www.pregnancycentre.ca
37
L
Langs Farm Village Association
Cambridge: 519-653-1470
Lutherwood
Youth Employment Centres:
Cambridge: 519-623-9380
Kitchener: 519-743-2460
Front Door - Access to Child and Youth Services:
519-749-2932
Cradle Link: 519-749-0977
www.lutherwood.ca
Legal Aid Ontario
Kitchener 519-743-4306
www.legalaid.on.ca
Literacy Group
Cambridge: 519-621-7993
Kitchener: 519-743-6090
www.literacywaterlooregion.com
M, N
Marillac Place
Monica-Ainslie Place
Kitchener 519-571-0722
www.marillacplace.ca
Cambridge: 519-624-0481
www.saintmonicahouse.org
Meals on Wheels of Kitchener-Waterloo
Waterloo: 519-772-8787
www.communitysupportconnections.org
O
Office of the Worker Advisor
Ontario Early Years Program
519-888-9063 or 1-800-435-8980
www.gov.on.ca/lab/owa
Cambridge: 519-740-8353
Kitchener: 519-571-1626
www.ontarioearlyyears.ca
(see also YMCA – Ontario Early Years)
Old Age Security (Government of Canada)
1-800-277-9914 (English)
1-800-277-9915 (French)
http://canadabenefits.gc.ca
Ontario March of Dimes
Ontario Disability Support Program (ODSP)
Ontario Rental Housing Tribunal
519-579-5530
www.dimes.on.ca
Cambridge: 519-623-1230
Kitchener: 519-886-4700
www.cfcs.gov.on.ca/cfcs
Kitchener City Hall
1-888-332-3234
1-888-377-8813
www.orht.gov.on.ca
38
O
(CONTINUED)
Ontario Works (Welfare)
Out of the Cold
Cambridge: 519-740-5700
Waterloo: 519-883-2100
www.cfcs.gov.on.ca/cfcs
Cambridge: 519-624-9305
Kitchener-Waterloo: 519-742-3578
P, Q
Participation House
P.A.T.E.R. (People Assisting in
Transporting Elderly Residents)
Kitchener: 519-741-5845
www.phwaterloo.org
Rides: 519-622-3136
Planned Parenthood Waterloo Region
519-743-9360
Counselling: 519-743-6461
www.ppwr.on.ca
R
Region of Waterloo Social Services –
Children’s Services
Region of Waterloo Public Health
Department
Cambridge: 519-740-5760
Waterloo: 519-883-2220
www.region.waterloo.on.ca
Waterloo: 519-883-2000
www.region.waterloo.on.ca
Region of Waterloo – Housing
Region of Waterloo Social Services –
Income Support
Waterloo Region Housing: 519-575-4800
Community Housing Access Centre: 519-5754833
www.region.waterloo.on.ca
Kitchener-Waterloo: 519-883-2100
Cambridge: 519-740-5700
www.region.waterloo.on.ca
39
S
St. John’s Kitchen
Sexual Assault Support Centre of Waterloo
Region
Kitchener: 519-745-8928
www.stjohn316.com
St. Louis Adult Learning Centre
519-571-0121
24-hr Crisis Line: 519-741-8633
www.sascwr.org
Kitchener: 519-745-1201
http://stlouis.wcdsb.edu.on.ca
Shalom Counselling Services
St. Mary’s Counselling Service
Waterloo: 519-886-9690
www.shalomcounselling.org
Cambridge: 519-650-7026
Kitchener: 519-745-2585
www.smgh.ca
Southwood Neighbourhood Association
Saint Monica House – Kitchener-Waterloo
Sunnydale Community Centre
Cambridge: 519-621-2930
519-743-0291
www.saintmonicahouse.org
Waterloo: 519-883-0953
Salvation Army
Cambridge, Family Services: 519-623-1221
K-W, Community and Family Services: 519-7454215
Kitchener (Nighttime): 519-744-4666
www.thesalvationarmy.ca
T
Trinity Community Table
Cambridge: 519-621-8860
U, V
Veterans Affairs Canada
Contact your local Royal Canadian Legion
English: 1-800-522-2122
French: 1-800-522-2022
www.vac-acc.gc.ca
40
W
Waterloo Region Housing
Welcome Aboard
519-575-4800
Cambridge: 519-624-9305
www.cambridgesheltercorp.ca
Waterloo Region Community Legal
Services Clinic
Wilmot Family Resource Centre
New Hamburg: 519-662-2731
Kitchener: 519-743-0254
www.wrcls.ca
Women’s Crisis Services of Waterloo
Region
Waterloo Regional Down Syndrome
Society
519-896-4488
www.wrdss.org
Anselma House: 519-742-5894
Haven House: 519-653-2422
www.anselmahouse.org
Waterloo Region Self-Help
Woolwich Community Services
519-570-4595
www.selfhelp.on.ca
Elmira: 519-669-5139
Woolwich Counselling Centre
Waterloo Regional Homes for Mental
Health (WRHMH)
Elmira: 519-669-8651
519-742-3191
www.waterlooregionalhomes.com
Worker Advisor, Office of the
519-888-9063 or 1-800-265-2466
www.gov.on.ca/lab/owa
Waterloo Region Sexual Assault/Domestic
Violence Treatment Centre
Working Centre, The
Kitchener: 519-743-1151
www.theworkingcentre.org
Cambridge Memorial Hospital, Cambridge
519-621-2330
St. Mary’s Hospital, Kitchener
519-749-6994
www.smgh.ca
Workplace Safety Insurance Board (WSIB)
Kitchener: 519-576-4130
www.wsib.on.ca
X, Y, Z
YMCA – Ontario Early Years Programs
Cambridge: 519-620-0553
Waterloo: 519-741-8585
Kitchener: 519-743-5201
Wilmot: 519-662-2731
www.kwymca.org
YMCA – K-W Cross Cultural and
Community Services (CCCS)
519-579-9622
www.kwymca.org
41
X, Y, Z
(CONTINUED)
YMCA – Cambridge Settlement and
Immigration Services
YWCA – Mary’s Place
Kitchener: 519-744-0120
519-621-1621
www.ymcacambridge.com
YWCA – Lincoln Rd
Waterloo: 519-747-2200
YWCA
Cambridge: 519-650-0800
www.ywcacambridge.ca
Kitchener-Waterloo: 519-576-8856
www.ywcakw.on.ca
42
INDEX
A
abuse/neglect
children. Go To: Family & Children’s Services
Access-Ability. Go To: Ontario March of Dimes
ACCKWA-AIDS Committee of Cambridge, Kitchener-Waterloo and Area, 31
addictions. See Welcome Aboard, Go To: Homewood Health Services, See Welcome Aboard, Go To:
Regional Addiction and Family Counselling, See Welcome Aboard, See Welcome Aboard, Go To:
House of Friendship – Community & Family Services
Adoption. Go To: Family & Children’s Services
AIDS/HIV. Go To: ACCKWA-AIDS Committee of Cambridge, Kitchener-Waterloo and Area
Al-Anon and Alateen, 25
Alcoholics Anonymous, 25
Alzheimer Society, 31
Anishnabeg Outreach Employment and Training, 19
Argus Residence for Young People, 14
arthritis. Go To: Arthritis Society Grand River Region
Arthritis Society Grand River Region, 32
Autism Society Ontario, 32
B
Big Brothers/Big Sisters, 14
Booth Centre. Go To: Salvation Army – K-W, Community and Family Services, Go To: Salvation Army –
K-W, Community and Family Services
C
C.O.P.E.S.. Go To: John Howard Society
Cambridge Association for the Mentally Handicapped, 23
Cambridge Centre for Mental Health. Go To: Canadian Mental Health Association
Cambridge Interfaith Family Counselling, 28
Cambridge Memorial Hospital, 27
Cambridge Self-Help Food Bank, 7
Cambridge Telecare Distress Centre, 28
Cambridge Youth Services. Go To: John Howard Society
Canada Pension Plan, 12, 16
Canadian Cancer Society, 32
Canadian Diabetes Association, 32
Canadian Hearing Society, 23
Canadian Mental Health Association, 30
Kitchener, 14, 27
Canadian National Institute for the Blind, 23
Canadian Red Cross Society, 7
cancer. Go To: Canadian Cancer Society
Career Connections. Go To: John Howard Society/ Cambridge Youth Services
43
C
(Continued)
Catholic Family Counselling Centre, 7, 28
child care. Go To: Region of Waterloo Social Services – Children’s Services, Go To: Region of Waterloo
Public Health Department, Go To: Ontario Early Years Program
Wilmot. Go To: Wilmot Family Resource Centre, Go To: Wilmot Family Resource Centre
child care subsidy. See Region of Waterloo Social Services – Children’s Services
Children’s Mental Health Access Centre (CMHAC), 27
City of Waterloo - Department of Community, Culture & Recreation, 13
Community Aftercare. Go To: John Howard Society of Waterloo-Wellington
Community Care Access Centre of Waterloo, 7, 13, 32
Community Care Concepts of Woolwich, Wellesley and Wilmot, 13, 21, 23, 32
Community Justice Initiatives, 28
Community Safety and Crime Prevention Council of Waterloo Region, 7
Community Support Services of Ayr and North Dumfries, 7, 29
computer training. Go To: St. Louis Adult Learning Centre, Go To: Salvation Army – K-W, Community and
Family Services, Go To: Salvation Army – K-W, Community and Family Services
for disabled. Go To: K-W Access-Ability
counselling. Go To: Cambridge Telecare Distress Centre
abuse. Go To: K-W Counselling Centre, Go To: Interfaith Community Counselling Centre
addiction. Go To: Shalom Counselling Services
addiction. Go To: Regional Addiction and Family Counselling, Go To: House of Friendship – Community
and Family Services
alcohol abuse. Go To: St. Mary’s Counselling Service, Go To: Alcoholics Anonymous
anger management. Go To: Interfaith Community Counselling Centre
career. Go To: Catholic Family Counselling Centre
children. Go To: kidsLINK –Children’s Mental Health Services, Go To: Family & Children’s Services
(F&CS
credit. Go To: Community Support Services of Ayr and North Dumfries
credit. Go To: Catholic Family Counselling Centre
divorce. Go To: Family Counselling Centre of Cambridge and North Dumfries, Go To: Catholic Family
Counselling Centre
domestic violence. Go To: Family Counselling Centre of Cambridge and North Dumfries
drug abuse. Go To: St. Mary’s Counselling Service
employment services. Go To: Interfaith Pastoral Counselling Centre, Go To: Catholic Family Counselling
Centre
epilepsy. Go To: Epilepsy Waterloo Wellington
family. Go To: Shalom Counselling Services
family. Go To: K-W Counselling Centre, Go To: Interfaith Pastoral Counselling Centre, Go To: Interfaith
Community Counselling Centre, Go To: Family Counselling Centre of Cambridge and North Dumfries,
Go To: Salvation Army-K-W Community and Family Services, Go To: Salvation Army-Cambridge,
Family Services, Go To: Salvation Army-K-W Community and Family Services, Go To: Salvation
Army-Cambridge, Family Services, Go To: Community Support Services of Ayr and North Dumfries
family. Go To: Woolwich Interfaith Counselling Centre
gambling. Go To: St. Mary’s Counselling Service
grief. Go To: Shalom Counselling Services
group. Go To: Shalom Counselling Services
health. Go To: Region of Waterloo Public Health Department
44
C
(Continued)
hearing impaired. Go To: Canadian Hearing Society
marriage and family. Go To: Catholic Family Counselling Centre
mental health. Go To: Waterloo Regional Homes for Mental Health (WRHMH)
New Canadians. Go To: Catholic Family Counselling Centre, Go To: K-W Multicultural Centre
New Hamburg. Go To: Interfaith Community Counselling Centre
pregnancy. Go To: Saint Monica House, Go To: Planned Parenthood Waterloo Region, Go To: K-W
Crisis Pregnancy Clinic
self-esteem. Go To: Shalom Counselling Services
seniors. Go To: Catholic Family Counselling Centre
separation. Go To: Family Counselling Centre of Cambridge and North Dumfries
sexual abuse. Go To: Family Counselling Centre of Cambridge and North Dumfries
sexual assault. Go To: K-W Counselling Centre
suicide. Go To: Salvation Army- Suicide Crisis Line, Education Resource Centre, Go To: Grand River
Hospital, Go To: Cambridge Memorial Hospital
violence. Go To: K-W Counselling Centre, Go To: Catholic Family Counselling Centre
youth. Go To: K-W Counselling Centre
Counselling. Go To: K-W Counselling Centre
Crime prevention. Go To: John Howard Society/ Cambridge Youth Services
D
day care. Go To: YWCA, Go To: YMCA - Ontario Early Year’s Programs, Go To: Ontario Early Years
Program
day services
Alzheimer's. Go To: Community Care Concepts of Woolwich, Wellesley and Wilmot, Go To: Community
Care Concepts of Woolwich, Wellesley and Wilmot
developmentally challenged adults. Go To: Cambridge Association for the Mentally Handicapped
Department of Veteran’s Affairs, 14, 20
detoxification. Go To: Grand River Hospital – Withdrawal Management Services
Developmental Services Access Centre (DSAC), 23
developmentally challenged persons. Go To: Developmental Services Access Centre (DSAC), Go To:
Cambridge Association for the Mentally Handicapped
diabetes. Go To: Canadian Diabetes Association
diploma. Go To: St. Louis Adult Learning Centre
disabled, services for. Go To: City of Waterloo- Dept. of Recreation and Leisure Services, Go To:
Cambridge Home Support
attendant services. Go To: Independent Living Centre of Waterloo Region of Waterloo
children. Go To: Easter Seal Society
computer training. Go To: K-W Access-Ability
employment support. Go To: Ontario Disability Support Program
income support. Go To: Ontario Disability Support Program
independent living. Go To: Independent Living Centre of Waterloo Region of Waterloo
referral. Go To: Independent Living Centre of Waterloo Region of Waterloo
transportation. Go To: K-W Access-Ability
Down Syndrome. Go To: Waterloo Region Down Syndrome Society
45
E
Easter Seal Society, 8, 14, 16, 32
Elmira and District Association for Community Living, 24
employment. See Region of Waterloo Social Services Department – Income Support
job loss. See Welcome Aboard, See Welcome Aboard, See Welcome Aboard, See Welcome Aboard
Employment Insurance. Go To: Human Resources Development Canada
employment services. Go To: YMCA–Cambridge Settlement and Immigration Services, Go To: The
Working Centre, Go To: Salvation Army – K-W, Community and Family Services, Go To: Ontario Works,
Go To: Salvation Army – K-W, Community and Family Services
Aboriginal people. Go To: Anishnabeg Outreach Employment and Training
developmentally challenged. Go To: Cambridge Assoc. for the Mentally Handicapped
diploma. Go To: Cambridge Destination Employment
Ethnic women. Go To: Focus For Ethnic Women, Go To: Focus For Ethnic Women
hearing impaired. Go To: Canadian Hearing Society
help with resumes. Go To: Cambridge Destination Employment
New Canadians. Go To:YMCA - K-W Cross Cultural and Community Services (CCCS), Go To: K-W
Multicultural Centre
physically disabled. Go To: Ontario March of Dimes
self-employment. Go To: Lutherwood
women. Go To YWCA, Go To YWCA
youth. Go To: Lutherwood, Go To: John Howard Society/ Cambridge Youth Services
English. Go To:YMCA - K-W Cross Cultural and Community Services (CCCS)
Ethnic women. Go To: Focus For Ethnic Women, Go To: Focus For Ethnic Women
Language Training. Go To: St. Louis Adult Learning Centre
tutors. Go To: Literacy Group
tutors. Go To: K-W Multicultural Centre, Go To: Literacy Group
Epilepsy Waterloo Wellington, 33
Extend-A-Family Association, 24
F
Family & Children’s Services (F&CS), 7
Family Counselling Centre of Cambridge and North Dumfries, 29
Family Violence – Men’s Group. Go To: John Howard Society of Waterloo-Wellington
first aid & CPR training. Go To: Canadian Red Cross
Focus For Ethnic Women, 19, 22
food support. Go To: House of Friendship – Community & Family Services
Cambridge. Go To: Cambridge Self-Help Food Bank
emergency. Go To: Salvation Army – K-W, Community and Family Services, Go To: Salvation ArmyCambridge, Family Services, Go To: Salvation Army – K-W, Community and Family Services, Go To:
Salvation Army-Cambridge, Family Services, Go To: Cambridge Self-Help Food Bank
soup kitchen. Go To: Trinity Community Table, Go To: St. John's Kitchen
Wilmot. Go To: Wilmot Family Resource Centre, Go To: Wilmot Family Resource Centre
Woolwich. Go To: Woolwich Community Services
foster parents. Go To: Family & Children’s Services
46
G
Grand River Hospital, 27
Grand River Hospital – Withdrawal Management, 25
group homes
developmentally challenged. Go To: Cambridge Assoc. for the Mentally Handicapped
men. Go To: House of Friendship – Cramer House
Guaranteed Income Supplement
seniors. Go To: Old Age Security
guide dog service. Go To: Canadian National Institute for the Blind
H
health care equipment
financial support. Go To: Easter Seal Society
health care equipment loans. Go To: Canadian Red Cross
Healthy Babies, Healthy Children Program. Go To: Region of Waterloo Public Health Department
HIV testing. Go To: Region of Waterloo Public Health Department
home child care. See Region of Waterloo Social Services – Children’s Services
home services. Go To: Home Support; Waterloo, Go To: Canadian Red Cross
developmentally challenged. Go To: Extend-A-Family Association
people with arthritis. Go To: Arthritis Society Grand River Region
seniors. Go To: Raise Home Support Service for the Elderly, Go To: Cambridge Home Support
Homewood Health Services, 25, 27
Hospice of Waterloo Region, 8, 13, 33
House of Friendship – Community & Family Services, 8
House of Friendship – Community and Family Services, 17, 26
House of Friendship – Cramer House, 31
House of Friendship – Eby Village, 31
House of Friendship- 174 King St. N, 26
Housing. Go To: Waterloo Region Housing, 5
applying for. Go To: Community Housing Access Centre, 5
Housing Help Centre. Go To: Lutherwood
Human Resources Development Canada, 19
I
I.D. Clinic
Cambridge. See Welcome Aboard, See Welcome Aboard, See Welcome Aboard, See Welcome Aboard
Immigration Settlement and Adaptation Program. Go To:YMCA - K-W Cross Cultural and Community
Services (CCCS)
Incest. Go To: Survivors of Incest Anonymous
income support. Go To: Ontario Works
independent living
developmentally challenged. Go To: K-W Habilitation Services
physically challenged. Go To: Meals on Wheels of Kitchener-Waterloo, Go To: Meals on Wheels of
Kitchener-Waterloo
physically disabled. Go To: Ontario March of Dimes
47
I
(Continued)
seniors. Go To: Meals on Wheels of Kitchener-Waterloo, Go To: Cambridge Home Support, Go To:
Meals on Wheels of Kitchener-Waterloo
Independent Living Centre of Waterloo Region (ILC, 24
infant development program. See Region of Waterloo Social Services – Children’s Services
Interfaith Community Counselling Centre, 29
interpreters. Go To: YMCA –Cambridge Settlement and Immigration Services
hearing impaired. See Canadian Hearing Society
New Canadians. Go To: K-W Multicultural Centre
J
Job Bank. See Human Resources Development Canada
John Howard Society, 8
John Howard Society of Waterloo-Wellington, 8
K
Kidney Foundation of Canada, 17, 33
kidsLINK – Front Door, 28
Kinsman Training Centre. Go To: K-W Habilitation Services
K-W Access-Ability, 21, 24
K-W Counselling Centre, 29
K-W Habilitation Services, 24
L
landlord/tenant
legal claims. Go To: Waterloo Region Legal Services Clinic
mediation. Go To: Community Justice Initiative
lawyer
civil, except for social benefits. Go To: Legal Aid Ontario, Go To: Legal Aid Ontario
criminal. Go To: Legal Aid Ontario, Go To: Legal Aid Ontario
family. Go To: Legal Aid Ontario, Go To: Legal Aid Ontario
immigration. Go To: Legal Aid Ontario, Go To: Legal Aid Ontario
landlord/tenant. Go To: Waterloo Region Legal Services Clinic
ODSP claims. Go To: Waterloo Region Legal Services Clinic
OW claims. Go To: Waterloo Region Legal Services Clinic
Rental Tribunal claims. Go To: Waterloo Region Legal Services Clinic
worker’s compensation claims. Go To: Waterloo Region Legal Services Clinic
Legal Aid Ontario, 9, 22
Legal Services Clinic. Go To: Waterloo Region Community Legal Services Clinic
Lisaard House. Go To: Hospice of Waterloo Region
Literacy Group, 9, 19, 22
literacy training. Go To: St. Louis Adult Learning Centre, Go To: Literacy Group
48
L
(Continued)
long-term health care. Go To: Community Care Access Centre of Waterloo
Lutherwood, 9, 13, 14, 15, 17, 19
Lutherwood
Mental Health Services, 28
Lutherwood
Ayr and North Dumfries. Go To: Community Support Services of Ayr and North Dumfries
M
Marillac House, 9
Meals on Wheels
Cambridge. Go To: Cambridge Home Support
Kitchener/Waterloo. Go To: Meals on Wheels of Kitchener-Waterloo
Woolwich, Wellesley and Wilmot. Go To: Community Care Concepts of Woolwich, Wellesley and Wilmot,
Go To: Community Care Concepts of Woolwich, Wellesley and Wilmot
Meals on Wheels of Kitchener-Waterloo, 9, 13, 24
Mediation. Go To: Community Justice Initiatives
medical clinic
Cambridge. See Welcome Aboard, See Welcome Aboard, See Welcome Aboard, See Welcome Aboard
mental health. See Welcome Aboard, See Welcome Aboard, See Welcome Aboard, See Welcome Aboard
mental health services. Go To: Homewood Health Services, Go To: Grand River Hospital
alternative to hospital. Go To: Grand River Hospital-Hazelglen Outreach Mental Health Service
children. Go To: Lutherwood, Go To: kidsLINK –Children’s mental health services, Go To: Children’s
Mental Health Access Centre (CMHAC
employment services. Go To: Canadian Mental Health Association, Go To: Canadian Mental Health
Association
housing. Go To: Waterloo Regional Homes for Mental Health
housing for men. Go To: House of Friendship – Cramer House
housing for single adults. Go To: House of Friendship – Eby Village
residential treatment. Go To: Lutherwood
youth. Go To: Lutherwood
mental health services
housing. Go To: Canadian Mental Health Association
Monica-Ainslie Place, 9
N
New Canadians. Go To:YMCA - K-W Cross Cultural and Community Services (CCCS)
counselling. Go To: K-W Multicultural Centre
counselling. Go To: Catholic Family Counselling Centre
employment services. Go To:YMCA - K-W Cross Cultural and Community Services (CCCS), Go
To:YMCA - K-W Cross Cultural and Community Services (CCCS), Go To: YMCA –Cambridge
Settlement and Immigration Services
interpreters. Go To: YMCA–Cambridge Settlement and Immigration Services, Go To: K-W Multicultural
Centre
49
N
(Continued)
settlement services. Go To: YMCA–Cambridge Settlement and Immigration services
nursing homes. Go To: Community Care Access Centre of Waterloo
Nutrition Worker Program. Go To: Region of Waterloo Public Health Department
O
ODSP. Go To: Ontario Disability Support Program
Office of the Worker Advisor, 19
Old Age Security, 13
Ontario Disability Support Program, 17
Ontario Early Year’s Programs. See YMCA
Ontario Early Years Program, 9
Ontario March of Dimes, 24
Ontario Works. See Region of Waterloo Social Services Department – Income Support
Out of the Cold, 17
P, Q
parenting. Go To: YMCA - Ontario Early Year’s Programs, Go To: Ontario Early Years Program, Go To:
House of Friendship – Community & Family Services
personal response units. Go To: Canadian Red Cross
physically disabled
children. Go To: Easter Seal Society
pregnancy. Go To: Planned Parenthood Waterloo Region, Go To Monica-Ainslie Place, Go To Marillac
House, Go To: K-W Crisis Pregnancy Clinic
pre-school
developmentally challenged. Go To: K-W Habilitation Services, Go To: Elmira and District Assoc. for
Community Living, Go To: Cambridge Assoc. for the Mentally Handicapped
R
Race Relations. Go To: YMCA–Cambridge Settlement and Immigration Services
Region of Waterloo
Public Health Department, 33
Region of Waterloo
Housing, 16
Public Health Department, 10
Social Services
Children’s Services, 10
Social Services Department – Income Support, 17
Rent Bank. Go To: Lutherwood
residential facilities
50
R
(Continued)
abused women. Go To: Women’s Crisis Services of Waterloo Region
developmentally challenged. Go To: K-W Habilitation Services
men. Go To: House of Friendship – Cramer House
non-profit housing. Go To: House of Friendship – Eby House
non-profit housing (women). Go To YWCA
pregnancy. Go To St. Monica House, Go To Monica-Ainslie Place
substance abuse (men only). Go To: House of Friendship- 174 King St. N
youth. Go To: Argus Residence for Young People
residential fostering
developmentally challenged. Go To: Extend-A-Family Association
respite care
developmentally challenged. Go To: , Go To: Extend-A-Family Association, Go To: Cambridge Assoc.
for the Mentally Handicapped
terminal illness. Go To: Hospice of Waterloo Region
Woolwich. Go To: Woolwich Community Services
Rotary Children’s Centre. Go To: kidsLINK –Children’s Mental Health
S
Saint Monica House, 10
Salvation Army
Kitchener/Waterloo, 10, 18
Salvation Army- Suicide Crisis Line, Education Resource Centre, 30
Salvation Army-Cambridge, Family Services, 10, 18
Security Check Program. Go To: Home Support; Waterloo
self-help. Go To: Waterloo Region Self-Help
seniors
home services. Go To: Cambridge Home Support
long-term health care. Go To: Community Care Access Centre of Waterloo
Meals on Wheels. Go To: Cambridge Home Support
personal care assistance. Go To: Community Care Access Centre of Waterloo
terminal illness. Go To: Hospice of Waterloo Region
seniors
independent living at home. Go To: Cambridge Home Support
settlement services. Go To: YMCA–Cambridge Settlement and Immigration services
sexual abuse
incest survivors. Go To: Survivors of Incest Anonymous
survivors group. Go To: Community Justice Initiatives
sexual assault. Go To: Community Support Services of Ayr and North Dumfries
counselling. Go To: Waterloo Region Sexual Assault/ Domestic Violence Treatment Centre
treatment. Go To: Waterloo Region Sexual Assault/ Domestic Violence Treatment Centre
sexually transmitted disease (STD) programs. Go To: Region of Waterloo Public Health Department
Shalom Counselling Services, 30
Share the Warmth. Go To: Salvation Army – K-W, Community and Family Services, Go To: Salvation
Army-Cambridge, Family Services, Go To: Salvation Army – K-W, Community and Family Services, Go
To: Salvation Army-Cambridge, Family Services
51
S
(Continued)
Shopping and Rides. Go To: Home Support; Waterloo
snow removal
seniors. Go To: Raise Home Support Service for the Elderly
St. John’s Kitchen, 18
St. Mary’s Counselling Service, 26, 29
substance abuse
treatment for men. Go To: House of Friendship- 174 King St. N
treatment for women. Go To: Alcontrol
substance Abuse. Go To: Homewood Health Services
suicide
crisis lines. Go To: Emergence and Crisis Numbers
survivor support. Go To: Salvation Army- Suicide Crisis Line, Education Resource Centre
summer camps. Go To: Salvation Army-Cambridge, Family Services, Go To YWCA, Go To: Salvation
Army-Cambridge, Family Services
T, U
terminal illness.. Go To: Hospice of Waterloo Region
Transport
physically disabled. Go To: Project Lift, Inc. , Go To: Project Lift, Inc, Go To: Grand River Transit –
Mobility Plus
transportation
children with physical disabilities. Go To: Easter Seal Society
people with cancer. Go To: Canadian Cancer Society
physically disabled. Go To: K-W Access-Ability
seniors. Go To: Raise Home Support Service for the Elderly, Go To: P.A.T.E.R. (People Assisting in
Transporting Elderly Residents)
Trinity Community Table, 18
V
violence prevention
Wilmot. Go To: Wilmot Family Resource Centre, Go To: Wilmot Family Resource Centre
Woolwich. Go To: Woolwich Community Services
visually impaired. Go To: Canadian National Institute for the Blind
vocational skills
developmentally challenged. Go To: Elmira and District Assoc. for Community Living
W
Waterloo (City) Dept. of Community, Culture & Recreation, 23
Waterloo Region
Housing, 16
52
W
(Continued)
Public Health Department, 10, 33
Social Services
Children’s Services, 10
Social Services. See Region of Waterloo Social Services Department – Income Support
Waterloo Region Community Legal Services Clinic, 10, 16, 20
Waterloo Region Coordinated Housing Access Centre, 16
Waterloo Region Down Syndrome Society, 33
Waterloo Region Self-Help, 11
Waterloo Region Sexual Assault/ Domestic Violence Treatment Centre, 30
Waterloo Regional Homes for Mental Health (WRHMH), 31
Welcome Aboard, 11, 18, 26, 28
Welfare. Go To: Ontario Works
Widows Group. Go To: Home Support; Waterloo
Wilmot Family Resource Centre, 11, 15, 18
Withdrawal Management. Go To: Grand River Hospital – Withdrawal Management Services
Wives and Families Program. Go To: John Howard Society of Waterloo-Wellington
Woolwich Community Services, 12, 18, 21
Woolwich Counselling Centre, 30
worker’s compensation. Go To: Workplace Safety Insurance Board, Go To: Waterloo Region Community
Legal Services Clinic
worker's compensation. Go To: Office of the Worker Advisor
Working Centre, 20
X, Y, Z
YMCA Ontario Early Year’s Programs, 12
youth. Go To: Big Brothers/Big Sisters
drop-in centre. Go To Woolwich Community Services
drop-in centre. Go To: Wilmot Family Resource Centre
drop-in centre. Go To: Wilmot Family Resource Centre
YWCA, 12
53
The Region of Waterloo,
through its Affordable Housing Strategy,
is helping to create 1,500 new units
of affordable housing by the end of 2008.
Pictured are some of the many
new housing developments that have been
created to date in collaboration
with senior levels of government
and community partners.
Front page photo and background photo shown here:
The Sunnyside Seniors Apartments, built by the
Region of Waterloo and fully occupied in
June of 2004.
PLANNING, HOUSING & COMMUNITY SERVICES
Housing
Rob Horne, Commissioner