HEADQUARTERS ARKANSAS WING
CIVIL AIR PATROL
UNITED STATES AIR FORCE AUXILIARY
2201 Crisp Drive
Little Rock, AR 72202
(501) 376-1729
CRISIS COMMUNICATIONS PLAN
Introduction. IAW CAPR 190-1, Civil Air Patrol Public Affairs Program, Arkansas Wing
maintains a Public Relations Crisis Communications Plan. This plan defines Public Relations
procedures to guide Wing staff in response to an emergent event.
Purpose and Need. CAP Regulation 190-1§7a(3) requires every CAP unit to “develop a crisis
communications plan to ensure a rapid and effective response during an emergency that may
damage the organization’s reputation if mishandled.”
Authority and Responsibility. This Crisis Communication Plan has been created in order to
outline the mechanism by which the commander and other senior leaders within the Wing,
Region and at CAP NHQ may be provided with timely information, guidance, advice and
support regarding internal and external communications and messaging strategies during
emergency or crisis situations involving Civil Air Patrol personnel. This plan augments, and
does not supersede, the chain-of-command, Region or NHQ policies, Delegations of Authority,
or Memorandums of Understanding.
Goals and Objectives. The Crisis Communications Team is charged with developing and
executing the release of information regarding any kind of non-standard incident in order to:
• Develop clear, concise, unified messages and message delivery strategies during a crisis.
• Provide timely, accurate and updated information to CAP leadership, members,
stakeholders, the news media and the public.
• Protect the reputation and integrity of Civil Air Patrol by providing reasonable media
access and by releasing clear, straightforward and honest information in accordance with
CAP regulations and policies.
• Act proactively to head off or correct any misinformation or misperceptions regarding
CAP and the event.
Reasons for possible team activation. The team can be activated any time when perceived that
a situation or incident has occurred or is developing involving the Wing or subordinate units
which has the potential to attract the unplanned attention of stakeholders, the news media or the
public, especially when it may cast CAP in an unfavorable light if not handled in a timely, honest
and forthright manner. Examples include:
• Participation by CAP members from the Wing in response to a multi-state or national
statewide emergency or natural disaster.
• A fatal accident to any participant in a CAP-sponsored activity within the Wing.
• A fatal accident involving a CAP member from the Wing participating in any CAP
activity or emergency response within or outside the Wing.
• A serious accident involving an aircraft assigned to the Wing or any subordinate unit.
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CRISIS COMMUNICATIONS PLAN – ARKANSAS WING
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The arrest, incarceration, or charging of a felony or crime of a Wing CAP member.
Initiation of team activation. Any member of the Wing staff, the Commander or Vice
Commander of a subordinate unit, or any member of the Wing’s Crisis Communications Team
may initiate the process to activate the Wing’s Crisis Communications Team at any time by
contacting any member of the team. The team shall be considered to have been activated once a
team member has had a chance to speak in person, by phone or by other means with the
requesting party or when a team member has affirmatively responded to a text message or email
from the requesting party. Basic information to gather from the requesting party includes:
• Nature of crisis
• Date and time of event
• Synopsis of event
• Response actions taken
• Number and names of involved persons/assets
• Extent of damage
• Source of information
Initial response. Upon activation, the requesting party will immediately provide a succinct
briefing of the event to the member of the Crisis Communications Team who was contacted.
Methods other than by text, such as email or telephone, are preferred. The requesting party will
be advised not to share information with others without further consultation with the Crisis
Communications Team and to remain available for contact for at least 90 minutes for follow-up
inquiries. The Wing Commander and PAO will determine if an official statement should be
prepared and released. If warranted, they and the CCT will develop three talking points and
prepare answers to specific questions that may be asked by the media or provided in the media
statement (release). In some cases, it may be appropriate for CAP to make an initial
announcement of an accident or incident. In others, it may be better to wait and "see if the media
notices."
Goals of first team meeting or call. The Team Lead, the requesting party, or both, will provide
a succinct briefing to the assembled team members regarding the incident or event. Upon
conclusion of the briefing, the Crisis Communications Team must decide whether circumstances
warrant activation and are within the capabilities of the local team. If at the conclusion of the
briefing the Crisis Communications Team determines that a management response of an Incident
Management Team or Region staff is warranted, the Team Lead will make such a request to a
member of the Region Staff.
Multiple Crisis Communication Teams. Should a crisis have high severity or affect a large
geographic area, Crisis Communications Teams (CCT) may be activated at multiple levels. The
PAO at each level should coordinate promptly with higher headquarters when a CCT has been
activated. When a determination is made as to who is the primary source for media information,
other CCTs should provide support and be prepared to reinforce the same messages if contacted
by the media.
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CRISIS COMMUNICATIONS PLAN – ARKANSAS WING
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Crisis Communications Team Ongoing Activities. During the course of the crisis, the PAO
and CCT will provide the public and CAP membership with basic information and updates via
news and social media, and provide directions on how to obtain further advice or information.
Crisis Communications Team Recovery Period. The PAO will issue media updates as long as
necessary, then scale back CCT activities as warranted. Upon termination of the crisis situation,
the PAO will schedule a meeting of all key players to complete an After Action Report. The
AAR will then be forwarded to the Wing Commander and other appropriate leaders, and to
higher headquarters Public Affairs.
CAP, media and primary stakeholder contacts. The Region will prepare and maintain a list
of Region Command and Public Affairs staff and of major national media outlets with reporters
and correspondents in the Region. Subordinate units are tasked with preparing and maintaining a
contact list of all area news media outlets serving their home community, and of other important
community stakeholders including local government and law enforcement officials. Contact
information for the Crisis Communication Team is found in Section 3. This list will be updated
annually by March 31st or as staff changes mandate.
Information distribution methods. The Wing has established the following media points to
electronically distribute timely information to the public:
Email
Web site
Facebook
[email protected] (Wing PAO)
http://arwingcap.org/
https://www.facebook.com/ArkansasWing
Approval, distribution and dissemination. This plan is effective upon review and approval of
the Wing Commander. The latest version of the plan will be submitted to Region Public Affairs
for annual review by March 31st of each calendar year. Copies of the approved plan will be
distributed to Wing staff members by April 30th of each calendar year. Approved updates to the
plan will be immediately distributed to members of the Crisis Communications Team, Region
and NHQ.
Annual Review. This plan is prepared by Arkansas Wing’s Office of Public Affairs and
submitted to the Arkansas Wing Commander for review by March 31st of each calendar year, and
becomes effective immediately upon his/her approval.
Promulgation. This plan, upon approval of the Arkansas Wing Commander, will be made
available on the arwingcap.org website for distribution.
Submitted: 16 SEP 16
Approved: ___________ (date)
Bradley W. Kidder, Jr., Capt, CAP
ARWG Public Affairs Officer
Art Formanek, Col, CAP
ARWG Commander
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Section 1: Crisis Communication Team Contact and Role List
Crisis Communications Team Members:
The following are the standing members of Arkansas Wing’s Crisis Communication Team:
• Arkansas Wing Commander
• Arkansas Wing Chief of Staff
• Arkansas Wing Public Affairs
• Arkansas Wing Chaplain
• Arkansas Wing Director of Operations
• Arkansas Wing Director of Safety
Contact information for the Crisis Communication Team is found in Section 3. The team may be
augmented by other members from the Wing, Region, and National Headquarters as appropriate.
Team Lead. The contacted Crisis Communications Team member will serve as the Team Lead
until relieved of such duty by appropriate command authority. The Team Lead will make
arrangements for and notify all standing team members and any other appropriate individuals
and ask them to participate in a face-to-face meeting or conference call within 30 minutes of
team activation. If fewer than three members of the Crisis Communications Team are available
to participate in a meeting or conference call, the Team Lead will contact the Region Public
Affairs Office and ask them to take over response to the incident or event from the Wing.
Team Assignments. If the Crisis Communications Team decides to respond to the incident or
event, the following decisions and assignments shall be accomplished:
• Select spokesperson
• Designate primary contact for Wing members
• Designate primary contact with Region staff
• Establish need for- and assignment of a family liaison
• Activation of an Incident Command Posts and/or Media Center
• Agreement on three bulleted statements to serve as initial talking points
• Determine time and method or location of next team meeting
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CRISIS COMMUNICATIONS PLAN – ARKANSAS WING
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Section 2: Command and Media Center Locations
Incident Command Post and/or Media Center Locations. Public Affairs and Logistics
Officers of all Squadrons and Flights in the Arkansas Wing are tasked with identifying locations
in their home communities and nearby communities which could serve as Incident Command
Posts or Media Centers. Squadron facilities in Arkansas are all of adequate size to accommodate
minimum requirements in the event of Crisis Communication Team activation.
The primary assembly point shall be at Arkansas Wing Headquarters in Little Rock unless
otherwise designated by the Crisis Communication Team Leader.
Squadron listing, by city:
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Fort Smith – 83rd Composite Squadron
5412 Airport Blvd
Fort Smith Regional Airport (FSM)
Hot Springs – 40th Composite Squadron
523 Airport Road, Suite “B”
Memorial Field Airport (HOT)
Jonesboro – 120th Composite Squadron
3901 Lindbergh Dr
Jonesboro Municipal Airport (JBR)
Little Rock – 42nd Composite Squadron and Arkansas Wing Headquarters
2201 Crisp Drive
Clinton National Airport (LIT)
Mountain Home – 107th Composite Squadron
6462 Hwy 126N Suite 3
Baxter County Airport (BPK)
Pine Bluff – 67th Composite Squadron
817B Hangar Row
Grider Field (PBF)
Rogers – 115th Composite Squadron
5 Hammerschmidt Drive
Rogers Municipal Airport (ROG)
Russellville – 102nd Composite Squadron
1759 Airport Road, CAP Hangar
Russellville Regional Airport (RUE)
Texarkana – 95th Composite Squadron
550 Globe Ave Bldg 13
Texarkana Regional Airport (TXK)
West Memphis – 99th Composite Squadron
990 N Missouri St
Boys & Girls Club
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CRISIS COMMUNICATIONS PLAN – ARKANSAS WING
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Section 3: Crisis Communication Team / Primary Stakeholder Contact Lists
(Updated annually by March 31st or as staff changes mandate)
LAST REVISION: 01 SEP 2016
Crisis Communications Team
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Commander
Col Art Formanek, 142924, 501-376-1729, [email protected]
Chief of Staff
LtCol Larry Webster, 137368, 870-225-6849, [email protected]
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Public Affairs
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Capt Brad Kidder, 544136, 479-831-8910, [email protected]
Maj Blake Sasse, 156992, 501-218-4415, [email protected]
Chaplain
LtCol Larry Killian, 380617, 870-820-2137, [email protected]
Director of Operations
Capt Phil Robertson, 472952, 479-883-3762, [email protected]
Director of Safety
LtCol Joel Buckner, 340090, 501-920-1513, [email protected]
CAP, Media and Primary Stakeholder Contact List
Arkansas Wing Qualified Incident Commanders:
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LtCol Bobby Allison, 254789, 501-837-5852, [email protected]
LtCol Joel Buckner, 340090, 501-920-1513, [email protected]
Col Thommie Herndon, 129322, 501-462-5576, [email protected]
LtCol Marchelle Jones, 340107, 501-730-2003, [email protected]
LtCol Thomas Rea, 129229, 501-350-9063, [email protected]
LtCol Richard Smith, 128861, 501-747-3177, [email protected]
Arkansas Wing Command and Staff:
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Commander (ARWG/CC):
Col Art Formanek, 142924, 501-376-1729, [email protected]
Vice Commander (ARWG/CV):
Maj Rusty Henderson, 425647, 479-651-1919, [email protected]
Chief of Staff (ARWG/CS):
LtCol Larry Webster, 137368, 870-225-6849, [email protected]
Public Affairs (ARWG/PA):
Capt Brad Kidder, 544136, 479-831-8910, [email protected]
Maj Blake Sasse, 156992, 501-218-4415, [email protected]
Safety (ARWG/SE):
LtCol Joel Buckner, 340090, 501-920-1513, [email protected]
Emergency Services (ARWG/DOS):
LtCol Bobby Allison, 254789, 501-837-5852, [email protected]
Communications (ARWG/DC):
Maj William Leeper, 438831, 479-207-0642, [email protected]
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CRISIS COMMUNICATIONS PLAN – ARKANSAS WING
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16 SEP 2016
Operations (ARWG/DO):
Capt Phil Robertson, 472952, 479-883-3762, [email protected]
Standardization & Evaluation (ARWG/DOV):
Capt Mike Lain, 299670, 630-802-8741, [email protected]
Finance (ARWG/FM):
LtCol Reba Wingfield, 408019, 501-228-4798, [email protected]
Wing Administrator (ARWG/WA):
2Lt Nancy Carver, 544213, 501-690-0245, [email protected]
Chaplain (ARWG/HC):
LtCol Larry Killian, 380617, 870-820-2137, [email protected]
Health Services (ARWG/HS):
Maj James Bryan, 214004, 501-607-3081, [email protected]
Information Technology (ARWG/IT):
Maj Ron Wingfield, 400936, 501-920-7860 [email protected]
Services Coordinator:
LtCol Marchelle Jones, 340107, 501-730-2003, [email protected]
Legal Officer (ARWG/JA):
Maj Claude Hawkins, 129252, 479-484-7016, [email protected]
Inspector General (ARWG/IG):
Maj John Brandon, 279149, 870-974-1027, [email protected]
CAP Southwest Region:
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Commander (SWR/CC):
Col Mark Smith, [email protected]
Public Affairs (SWR/PA):
LtCol Arthur Woodgate, 512-567-1935, [email protected]
Safety (SWR/SE):
LtCol John Kruger, [email protected]
Emergency Services (SWR/DOS):
Maj Stephen Robertson, [email protected]
Communications (SWR/DC):
Col Gilbert Day, [email protected]
Operations (SWR/DO):
Col Doug Alexander, 194220, 479-926-1235, [email protected]
Standardization and Evaluation (SWR/DOV):
Maj Stephen Hundley, [email protected]
Chaplain (SWR/HC):
LtCol Ronny Whitt, [email protected]
Health Services (SWR/HS):
LtCol Fidelia Newell, [email protected]
CAP National Headquarters:
•
National Operations Center (NOC)
888-211-1812 ext 300
, [email protected]
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CRISIS COMMUNICATIONS PLAN – ARKANSAS WING
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Government and Military:
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Air Force Rescue Coordination Center (AFRCC)
800-851-3051, 850-283-5955
Arkansas Department of Emergency Management (ADEM)
Whitney Green (PAO), 501-683-6700, [email protected]
Arkansas State Police
Bill Sadler (PIO), 501-618-8230, [email protected]
Arkansas Governor’s Office
Asa Hutchinson, Governor
J. R. Davis (PAO), 501-683-6439, [email protected]
Arkansas National Guard
LtCol Joe Lynch (PAO), 501-212-5020, [email protected]
Arkansas Game and Fish Commission (AGFC)
Keith Stephens, 501-951-3562, [email protected]
Media Contact List:
See Page 27
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Section 4: Crisis Scenarios & Action Plans for Response
External information to be provided to the media should be placed on the wing website and/or
appropriate subordinate unit websites, concurrently with the release of information to the media.
If representatives of the media inquire, CAP should make a prompt response and never answer,
"No comment."
The Commander and PA should continue to work with local media. Tell the truth. Speak
favorably regarding the strengths of CAP and of CAP’s training and safety programs, including
specialized review/training for working with cadets and flying CAP aircraft.
CAP Public Affairs Talking Points
Fatalities or serious injuries sustained by CAP members. Messages regarding injuries or
fatalities (confirmed by proper Authorities) should NEVER be made public without verification
that family members have been notified. Adapt these general talking points as appropriate to the
specific accident or incident. In many cases, the primary comments will be all that need be said.
Additional information should be provided only if asked.
1. Our hearts go out to the families of the members involved, and to all of the CAP
members in ____[where the members are from]_____ who work hard to serve their state
and country with a professional level of skill, even though they are volunteers.
2. CAP has an outstanding Flying Safety Record – about one third of the number of
accidents in the general aviation community per 100,000 hours flown.
Additional information, only if asked to elaborate: When you consider that CAP's
missions are typically flown only 1,000 feet above the ground, leaving little time to react
in an emergency situation, CAP's low accident rate is even more significant. Though
CAP flies in a high-risk environment, one of the reasons our accident rate is so low is
because we have successfully used ORM or operational risk management—a technique
developed by the Air Force safety community and eagerly adopted by CAP.
•
CAP’s 2011 accident rate of only .98 per 100,000 flying hours demonstrated CAP
pilots was more than 6 times better than the rate for General Aviation overall.
•
The low accident rate is due to continuous proficiency training. Every one of our
pilots takes a flight safety check at least annually, and they are evaluated on their
skills for flying mission profiles biennially.
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We have a safety education program whereby both aircrew and non-aircrew are
briefed on safety issues during monthly safety meetings.
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CRISIS COMMUNICATIONS PLAN – ARKANSAS WING
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Also, every CAP wing is given an evaluation on its ability to perform search and
rescue/disaster relief missions biennially.
3. CAP aircrews are absolute professionals and highly trained in all aspects of aerial search
and rescue.
Additional information, only if asked to elaborate: Aerial search and rescue is clearly a
demanding mission, given the requirement to fly typically only 1,000 feet above the
ground. However, our aircrew members fully understand the dangers associated with
SAR missions and train hard to minimize them, but they consider their duties to be
critical. Over the years, CAP has been credited with saving on average about 75 lives
annually.
4. Civil Air Patrol maintains its aircraft rigorously to standards that meet or exceed FAA
standards. The maintenance is timely, thorough and carried out by FAA-certified
mechanics CAP-wide. Bottom line—CAP maintenance policies are stricter or as strict as
general aviation standards in America, with greater emphasis placed on regular aircraft
inspections throughout the fleet.
5. There is no way I could speculate on what may have caused this to happen. I am sure it
will be the subject of an official investigation.
Additional information, if asked to elaborate: Do NOT be trapped into discussing
possible or hypothetical causes or explanations for what happened. Rather, go back to
point #1—the investigation WILL happen, and meanwhile, our big concern is for the
families and fellow members of the people killed/injured.
Note: Do not feel that you must rush an answer. If you have to pause 10 seconds after the
question is asked to formulate your answer, no problem. Remember that TV stations, in
particular, will probably only use 10 or 15 seconds worth of your actual words, anyway.
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CRISIS COMMUNICATIONS PLAN – ARKANSAS WING
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Anticipated Crisis Scenarios:
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Natural Disasters
o Tornadoes: Arkansas is located within the US “tornado belt” and experiences
cyclonic- and straight-line wind damage almost annually, often involving property
and infrastructure damage, injuries, and fatalities.
o Floods: The Arkansas River courses across the state from Fort Smith to a confluence
with the Mississippi River at Napoleon, Ark. Rains, snowmelt, and seven tributaries
in Colorado, Kansas, Oklahoma and Arkansas feed the river. The McClellan-Kerr
navigation system maintains river levels and flow rates through a series of 17 dams.
Saturation of the system is increasingly frequent. Arkansas also hosts many state
parks and waterways that are subject to flash flooding resulting in missing persons
and infrastructure damage.
Missing Aircraft, Vehicles or Persons
o Electronic air and ground searches
o Visual airborne searches.
o ELT locating and disarming.
o Airborne Radio repeater services (“Highbird”).
Accidents Involving CAP members
o Aircraft or vehicle accident with no- or minor injuries
o Aircraft or vehicle accident with serious injuries or death
Personnel Event
o Senior/Cadet fraternization
o Misuse of CAP- and assigned assets
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CRISIS COMMUNICATIONS PLAN – ARKANSAS WING
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Crisis Scenario and Media Template
Death of a Member
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Information to be Collected and Reported
o Incident synopsis, including what/where/when.
o How many members are deceased and injured?
o Membership status? (cadet/senior)
o Did they die as part of a CAP activity or mission?
o Names of non-CAP members involved in the incident.
o What lifesaving efforts were made to protect the members?
o What safety mechanisms have been engaged to prevent further death or injury? (such
as activity cancelled, aircraft grounded)
o Has the family been notified?
o When was the inspector general, region counsel, or national notified?
o Were psychological support efforts given to family, friends, peers, or witnesses?
o Obtain information given to the press, including copies of notes or releases.
Talking Points
o Member has died.
o The activity that the member was involved in when the death occurred.
o Number of people killed and injured.
o Cause is under investigation.
o Safety is a priority for CAP.
o Names and personal information withheld to respect the member’s privacy and/or to
notify the next of kin.
o CAP is assisting local authorities.
o Schedule of next release or assurance that more information is coming.
o Background information on CAP and its missions.
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CRISIS COMMUNICATIONS PLAN – ARKANSAS WING
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Crisis Scenario and Media Template
Loss or Major Damage to CAP Aircraft
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Information to be Collected and Reported
o Incident synopsis, including what/where/when.
o How many members are deceased and injured?
(see “Death of a Member” template if applicable)
o Membership status? (cadet/senior)
o Names of non-CAP members involved in the incident.
o Was the aircraft being flown for a CAP mission/activity?
o Was the aircraft in flight when the incident occurred?
o What safety mechanisms have been engaged to prevent further death or injury? (such
as activity cancelled, aircraft grounded)
o What safety mechanisms were in place to avoid such an incident?
o Has the family been notified?
o When was the inspector general, region counsel, or national notified?
o Were psychological support efforts given to the family, member’s friends, peers, or
witnesses?
o Obtain information given to the press, including copies of notes or releases.
Talking Points
o Type of aircraft and location of incident.
o Number of crew and passengers on the aircraft and their condition.
o Mission or activity for which the aircraft was being used.
o Cause is under investigation.
o Safety is a priority for CAP.
o More information will be given as it develops.
o Background information about CAP and its missions.
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Pre-scripted Media Release Template – Loss of Aircraft
CIVIL AIR PATROL – ARKANSAS WING
FOR IMMEDIATE RELEASE
January 1, 2016
Headline
[LITTLE ROCK, Ark.] – On [DATE] a Civil Air Patrol aircraft was involved in an accident while participating in
[ACTIVITY/MISSION]. The crew, including [NUMBER OF SENIOR MEMBERS AND CADETS], [WERE NOT
INJURED/WERE INJURED AND TREATED/WERE KILLED] in the incident. The cause of the accident is under
investigation and CAP will continue to assist local authorities and the National Transportation Safety Board. [IF
INJURED/DECEASED] Information about the members [INJURED AND/OR KILLED] is being withheld [DUE
TO PRIVACY CONCERNS AND/OR FAMILY NOTIFICATION]. As safety is the top priority in Civil Air Patrol,
[THE DAMAGED AIRCRAFT IS GROUNDED/FLIGHT OPERATIONS HAVE BEEN SUSPENDED/ALL
AIRCRAFT ARE BEING INSPECTED]. ]. Further information will be released as it becomes available.
Civil Air Patrol, the longtime all-volunteer U.S. Air Force auxiliary, is the newest member of the Air Force’s Total
Force, which consists of regular Air Force, Air National Guard and Air Force Reserve, along with Air Force retired
military and civilian employees. CAP, in its Total Force role, operates a fleet of 550 aircraft and performs about 90
percent of continental U.S. inland search and rescue missions as tasked by the Air Force Rescue Coordination
Center and is credited by the AFRCC with saving an average of 78 lives annually. Civil Air Patrol’s 56,000
members nationwide also perform homeland security, disaster relief and drug interdiction missions at the request of
federal, state and local agencies. Its members additionally play a leading role in aerospace education and serve as
mentors to more than 24,000 young people currently participating in the CAP cadet program. Performing missions
for America for the past 75 years, CAP received the Congressional Gold Medal in 2014 in honor of the heroic
efforts of its World War II veterans. CAP also participates in Wreaths Across America, an initiative to remember,
honor and teach about the sacrifices of U.S. military veterans. Visit www.capvolunteernow.com for more
information.
CAP Contact: Capt Brad Kidder, (479) 831-8910, email [email protected]
capvolunteernow.com – gocivilairpatrol.com – capmembers.com
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Crisis Scenario and Media Template
Van/Vehicle Accident
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Information to be Collected and Reported
o Incident synopsis, including what/where/when.
o How many members are deceased and injured?
(see “Death of a Member” template if applicable)
o Membership status? (cadet/senior)
o Names of non-CAP members involved in the incident.
o Was the aircraft in flight when the incident occurred?
o Was the aircraft being flown for a CAP mission/activity?
o What safety mechanisms have been engaged to prevent further death or injury? (such
as activity cancelled, aircraft grounded)
o What safety mechanisms were in place to avoid such an incident?
o Has the family been notified?
o When was the inspector general, region counsel, or national notified?
o Were psychological support efforts given to the family, member’s friends, peers, or
witnesses?
o Obtain information given to the press, including copies of notes or releases.
Talking Points
o Type of aircraft and location of incident.
o Number of crew and passengers on the aircraft and their condition.
o Mission or activity for which the aircraft was being used.
o Cause is under investigation.
o Safety is a priority for CAP.
o More information will be given as it develops.
o Background information about CAP and its missions.
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Pre-scripted Media Release Template – Van/Vehicle Accident
CIVIL AIR PATROL – ARKANSAS WING
FOR IMMEDIATE RELEASE
January 1, 2016
Headline
[LITTLE ROCK, Ark.] – On [DATE] a Civil Air Patrol vehicle was involved in an accident while participating in
[ACTIVITY/MISSION]. The passengers, including [NUMBER OF SENIOR MEMBERS AND CADETS], [WERE
NOT INJURED/WERE INJURED AND TREATED/WERE KILLED] in the accident. The cause of the accident is
under investigation and CAP will continue to assist local authorities. [IF INJURED/DECEASED] Information about
the members [INJURED AND/OR KILLED] is being withheld [DUE TO PRIVACY CONCERNS AND/OR
FAMILY NOTIFICATION]. As safety is the top priority in Civil Air Patrol, [VEHICLES TAKEN OUT OF
SERVICE/VEHICLES WILL BE INSPECTED/OTHER MITIGATIVE RESPONSE]. Further information will be
released as it becomes available.
Civil Air Patrol, the longtime all-volunteer U.S. Air Force auxiliary, is the newest member of the Air Force’s Total
Force, which consists of regular Air Force, Air National Guard and Air Force Reserve, along with Air Force retired
military and civilian employees. CAP, in its Total Force role, operates a fleet of 550 aircraft and performs about 90
percent of continental U.S. inland search and rescue missions as tasked by the Air Force Rescue Coordination
Center and is credited by the AFRCC with saving an average of 78 lives annually. Civil Air Patrol’s 56,000
members nationwide also perform homeland security, disaster relief and drug interdiction missions at the request of
federal, state and local agencies. Its members additionally play a leading role in aerospace education and serve as
mentors to more than 24,000 young people currently participating in the CAP cadet program. Performing missions
for America for the past 75 years, CAP received the Congressional Gold Medal in 2014 in honor of the heroic
efforts of its World War II veterans. CAP also participates in Wreaths Across America, an initiative to remember,
honor and teach about the sacrifices of U.S. military veterans. Visit www.capvolunteernow.com for more
information.
CAP Contact: Capt Brad Kidder, (479) 831-8910, email [email protected]
capvolunteernow.com – gocivilairpatrol.com – capmembers.com
Page 16 of 30
CRISIS COMMUNICATIONS PLAN – ARKANSAS WING
16 SEP 2016
Crisis Scenario and Media Template
Member Injury
•
•
Information to be Collected and Reported
o Incident synopsis, including what/where/when.
o How many members are deceased and injured?
(see “Death of a Member” template if applicable)
o Membership status? (cadet/senior)
o Was the incident caused by a vehicle or aircraft owned or operated by CAP members?
o Were they injured as part of a CAP activity?
o What first aid efforts were made to protect the members and were they sent to
hospital or
o Who is the primary care physician?
o Names of non-CAP members involved in the incident.
o What safety mechanisms have been engaged to prevent further death or injury? (such
as activity cancelled, aircraft grounded)
o Has the family or parent been notified?
o When was the inspector general, region counsel, or national notified?
o Obtain information given to the press, including copies of notes or releases.
Talking Points
o Number of people inured
o What happened to preserve life and mitigate injuries?
o Mission/activity where incident occurred.
o Background information on event and its safety protocols/equipment.
o Background information about CAP and its missions.
o Safety is a priority for CAP.
o More information will be given as it develops.
o Personal information withheld for privacy reasons.
o Cause under investigation and CAP is cooperating with local authorities
Page 17 of 30
CRISIS COMMUNICATIONS PLAN – ARKANSAS WING
16 SEP 2016
Pre-scripted Media Release Template – Member Injury
CIVIL AIR PATROL – ARKANSAS WING
FOR IMMEDIATE RELEASE
January 1, 2016
Headline
[LITTLE ROCK, Ark.] – On [DATE] an accident occurred that caused the injury of [NUMBER OF INJURED] of
our [CADET AND/OR SENIOR] members. The incident occurred during [ACTIVITY/MISSION]. The [CADETS
AND/OR SENIOR MEMBERS] were [PROVIDED FIRST AID AND/OR SENT TO THE HOSPITAL].
Information on the injured members is being withheld due to privacy concerns. The cause of the accident is under
investigation and Civil Air Patrol’s Inspector General Office will continue to assist local authorities. As safety is the
number one priority of the Civil Air Patrol, [ACTIVITY CANCELLED/NEW SAFETY PROCEDURES/OTHER
MITIGATIVE ACTIONS]. ]. Further information will be released as it becomes available.
Civil Air Patrol, the longtime all-volunteer U.S. Air Force auxiliary, is the newest member of the Air Force’s Total
Force, which consists of regular Air Force, Air National Guard and Air Force Reserve, along with Air Force retired
military and civilian employees. CAP, in its Total Force role, operates a fleet of 550 aircraft and performs about 90
percent of continental U.S. inland search and rescue missions as tasked by the Air Force Rescue Coordination
Center and is credited by the AFRCC with saving an average of 78 lives annually. Civil Air Patrol’s 56,000
members nationwide also perform homeland security, disaster relief and drug interdiction missions at the request of
federal, state and local agencies. Its members additionally play a leading role in aerospace education and serve as
mentors to more than 24,000 young people currently participating in the CAP cadet program. Performing missions
for America for the past 75 years, CAP received the Congressional Gold Medal in 2014 in honor of the heroic
efforts of its World War II veterans. CAP also participates in Wreaths Across America, an initiative to remember,
honor and teach about the sacrifices of U.S. military veterans. Visit www.capvolunteernow.com for more
information.
CAP Contact: Capt Brad Kidder, (479) 831-8910, email [email protected]
capvolunteernow.com – gocivilairpatrol.com – capmembers.com
Page 18 of 30
CRISIS COMMUNICATIONS PLAN – ARKANSAS WING
16 SEP 2016
Crisis Scenario and Media Template
Cadet Protection Policy Training Violation
•
•
Information to be Collected and Reported
o Incident synopsis, including what/where/when.
o When were parents/guardians contacted?
o When were local authorities notified?
o When was the inspector general, region counsel, or national notified?
o Names of non-CAP members involved in the incident.
o Obtain information given to the press, including copies of notes or releases.
o What other response has occurred? (member restrictions, cadet requiring medical
attention, arrest of a senior member)
Talking Points
o CAP takes protecting our cadets very seriously.
o Information on the Cadet Protection Policy and required staff training.
o Senior members undergo FBI background checks before membership.
o Parents have been notified.
o CAP is cooperating with local authorities and investigating internally through the
Inspector General process.
o To protect both the accused and the cadet(s) involved, the officer is suspended from
further CAP activity until the investigation is complete.
o Personal details withheld for privacy reasons and due to the ongoing investigation.
o Safety is a priority for CAP.
o Background information about CAP and its missions, particularly the cadet program.
o More information will be given as it develops.
Page 19 of 30
CRISIS COMMUNICATIONS PLAN – ARKANSAS WING
16 SEP 2016
Pre-scripted Media Release Template – Cadet Protection Violation
CIVIL AIR PATROL – ARKANSAS WING
FOR IMMEDIATE RELEASE
January 1, 2016
Headline
[LITTLE ROCK, Ark.] – A report of abuse against a Civil Air Patrol cadet has occurred. Civil Air Patrol takes
accusations of abuse seriously and we are investigating the matter internally through our Inspector General, as well
as cooperating with local authorities. The [PARENTS/GUARDIANS] of the [CADET/CADETS] have been notified
of the allegation. As a matter of policy, the accused member has been suspended from further CAP activities
pending results of the investigation, to protect both the accused member as well as the cadet membership. [ALSO
ADD ANY OTHER MITIGATIVE ACTION (E.G. ACTIVITY CANCELLATION)] Prior to serving in Civil Air
Patrol, each adult member receives a background check through the Federal Bureau of Investigation. Prior to
participating in activities, adult members complete Cadet Protection Policy Training which includes an explanation
of CAP’s zero-tolerance policy of abuse of any kind, including verbal, physical, emotional and psychological abuse,
as well as hazing. Each adult member is also taught procedures to follow in the event of an accusation. Before any
overnight activity, a Required Staff Training session is required of all senior members and cadet staff to further
discuss abuse and hazing prevention. Due to the sensitive nature of this incident and the ongoing investigation, the
personal information of both the accused and the [CADET/CADETS] are being withheld. Further information will
be released as it becomes available.
OR
[LITTLE ROCK, Ark.] – A report of abuse against a senior member of Civil Air Patrol has occurred. Civil Air
Patrol takes accusations of abuse seriously and we are investigating the matter internally through our Inspector
General, as well as cooperating with local authorities. As a matter of policy, the accused member has been
suspended from further CAP activities pending results of the investigation, to protect both the accused member as
well as other members. [ALSO ADD ANY OTHER MITIGATIVE ACTION (E.G. ACTIVITY
CANCELLATION)] Prior to serving in Civil Air Patrol, each adult member receives a background check through
the Federal Bureau of Investigation. Prior to participating in activities, adult members complete Cadet Protection
Policy Training which includes an explanation of CAP’s zero-tolerance policy of abuse of any kind, including
verbal, physical, emotional and psychological abuse, as well as hazing against any member. Each adult member is
also taught procedures to follow in the event of an accusation. Before any overnight activity spanning four or more
nights, a Required Staff Training session is required of all senior members and cadet staff to further discuss abuse
and hazing prevention. Due to the sensitive nature of this incident and the ongoing investigation, the personal
information of both the accused and the [SENIOR MEMBER/MEMBERS] are being withheld. Further information
will come as it is available.
Civil Air Patrol, the longtime all-volunteer U.S. Air Force auxiliary, is the newest member of the Air Force’s Total
Force, which consists of regular Air Force, Air National Guard and Air Force Reserve, along with Air Force retired
military and civilian employees. CAP, in its Total Force role, operates a fleet of 550 aircraft and performs about 90
percent of continental U.S. inland search and rescue missions as tasked by the Air Force Rescue Coordination
Center and is credited by the AFRCC with saving an average of 78 lives annually. Civil Air Patrol’s 56,000
members nationwide also perform homeland security, disaster relief and drug interdiction missions at the request of
federal, state and local agencies. Its members additionally play a leading role in aerospace education and serve as
mentors to more than 24,000 young people currently participating in the CAP cadet program. Performing missions
for America for the past 75 years, CAP received the Congressional Gold Medal in 2014 in honor of the heroic
efforts of its World War II veterans. CAP also participates in Wreaths Across America, an initiative to remember,
honor and teach about the sacrifices of U.S. military veterans. Visit www.capvolunteernow.com for more
information.
CAP Contact: Capt Brad Kidder, (479) 831-8910, email [email protected]
capvolunteernow.com – gocivilairpatrol.com – capmembers.com
Page 20 of 30
CRISIS COMMUNICATIONS PLAN – ARKANSAS WING
16 SEP 2016
Crisis Scenario and Media Template
Abuse/Harassment/Discrimination
•
•
Information to be Collected and Reported
o Incident synopsis, including what/where/when.
o When were local authorities contacted?
o When was the inspector general, region counsel, or national notified?
o Names of non-CAP members involved in the incident.
o Obtain information given to the press, including copies of notes or releases.
o What other response has occurred? (member restrictions, cadet requiring medical
attention, arrest of a senior member)
Talking Points
o CAP has no tolerance with abuse/harassment/discrimination.
o CAP is cooperating with local authorities and investigating internally through the
Inspector General process.
Page 21 of 30
CRISIS COMMUNICATIONS PLAN – ARKANSAS WING
16 SEP 2016
Pre-scripted Media Release Template (other) – Damage or Injury from Natural Event
CIVIL AIR PATROL – ARKANSAS WING
FOR IMMEDIATE RELEASE
January 1, 2016
Headline
[LITTLE ROCK, Ark.] – On [DATE] an [TYPE OF NATURAL DISASTER] occurred that caused [INJURY OR
DAMAGE] to [MEMBERS OR PROPERTY]. The [CADETS AND/OR SENIOR MEMBERS] were [PROVIDED
FIRST AID AND/OR SENT TO THE HOSPITAL]. Information regarding the injured members is being withheld
due to privacy concerns. The [PROPERTY DAMAGE] has resulted in the [CLOSURE OF FACILITY UNTIL
WHAT DATE/INSPECTION]. As safety is the number one priority of the Civil Air Patrol, [ACTIVITY
CANCELLED/NEW SAFETY PROCEDURES/OTHER MITIGATIVE ACTIONS].
Civil Air Patrol, the longtime all-volunteer U.S. Air Force auxiliary, is the newest member of the Air Force’s Total
Force, which consists of regular Air Force, Air National Guard and Air Force Reserve, along with Air Force retired
military and civilian employees. CAP, in its Total Force role, operates a fleet of 550 aircraft and performs about 90
percent of continental U.S. inland search and rescue missions as tasked by the Air Force Rescue Coordination
Center and is credited by the AFRCC with saving an average of 78 lives annually. Civil Air Patrol’s 56,000
members nationwide also perform homeland security, disaster relief and drug interdiction missions at the request of
federal, state and local agencies. Its members additionally play a leading role in aerospace education and serve as
mentors to more than 24,000 young people currently participating in the CAP cadet program. Performing missions
for America for the past 75 years, CAP received the Congressional Gold Medal in 2014 in honor of the heroic
efforts of its World War II veterans. CAP also participates in Wreaths Across America, an initiative to remember,
honor and teach about the sacrifices of U.S. military veterans. Visit www.capvolunteernow.com for more
information.
CAP Contact: Capt Brad Kidder, (479) 831-8910, email [email protected]
capvolunteernow.com – gocivilairpatrol.com – capmembers.com
Page 22 of 30
CRISIS COMMUNICATIONS PLAN – ARKANSAS WING
16 SEP 2016
Section 5: Crisis Response Kit Contents
Crisis Materials. The Public Affairs Officer shall maintain documents necessary to assist in the
management of a crisis response, containing the following:
• This plan and the plans of subordinate units.
• Team roster.
• Contact information for all Squadron Commanders, relevant Wing staff members
• Current media list
• CAP Fact Sheets
Page 23 of 30
CRISIS COMMUNICATIONS PLAN – ARKANSAS WING
16 SEP 2016
Mission # _____________________ Open Date: __________________
Fact Type
Facts for this mission
Original Source
of Fact
CAP member who
talked with source
Fact Approved For PIO’s:
Initial
Release
Follow-up
release
X
Daily
Summary
Release
X
Release after
made public
by others
X
Final
Summary
Release
X
Date/Time CAP activated & By
Whom
X
Aircraft Type (single/double
engine airplane, helicopter, etc.)
X
X
X
X
X
X
X
Aircraft Make/Model, People
Capacity
Aircraft N-number
Aircraft Route and/or General
search area and/or counties
searched
Released only if IC feels that this may help in the search (for example
if want FBOs over large area to check their records to see if plane
came through)
X
X
X
X
X
X
X
X
Names of Persons on Board (while
search ongoing)
X
X
Owner of plane
(If company owned and different
from POB’s name)
X
X
Number of Persons on Board
X
Page 24 of 30
CRISIS COMMUNICATIONS PLAN – ARKANSAS WING
Fact Type
Facts for this mission
16 SEP 2016
Original Source
of Fact
CAP member who
talked with source
Fact Approved For PIO’s:
Initial
Release
Follow-up
release
Daily
Summary
Release
Release after
made public
by others
Final
Summary
Release
Aircraft Route
X
X
X
X
X
Purpose of Flight
X
X
X
X
X
Last Known Point &
Time Of LKP, Destination,
Expected Arrival
X
X
X
X
Flight Plan Filed?
X
X
X
X
ELT Signal Heard?
X
X
X
X
How & when was aircraft
reported missing?
X
X
X
X
X
X
X
X
CAP Effort (# of ground/air
sorties)
X
X
Agencies Cooperating With CAP
X
X
CAP Assets Involved
(# planes, ground teams, total
personnel, general CAP SAR
techniques)
General Plans for Next Day
Actions (# CAP planes expected,
other agencies, etc.)
X
X
X
X
Page 25 of 30
X
CRISIS COMMUNICATIONS PLAN – ARKANSAS WING
Fact Type
Facts for this mission
16 SEP 2016
Original Source
of Fact
CAP member who
talked with source
Fact Approved For PIO’s:
Initial
Release
Time of Aircraft Find
Location of aircraft find (general
vicinity)
Cause of accident, description of
accident site, etc.
Follow-up
release
X
Daily
Summary
Release
X
Release after
made public
by others
X
Final
Summary
Release
X
X
X
X
X
CAP Members should not speculate on any of these issues and
should be referred to NTSB
If all POBs found alive, release of
names and fate, if confirmed by
law enforcement
X
X
X
X
If all survived, where have they
been taken for treatment?
X
X
X
X
X
X
If no survivors or some survived
and some didn’t, release of gen.
condition (ex. 1 injured, 1 dead)
Names of Deceased
Released by CAP only if verified by law enforcement authorities and
only if CAP members have personally discussed this with next of kin
(for example, if they are at mission base)
What led to find
(spotted from air, tip from public,
etc.)
X
X
X
X
Who located aircraft?
(If CAP, crew names, unit) (for
other agencies just agency name)
X
X
X
X
What agency is in charge of crash
site?
X
X
X
X
Page 26 of 30
CRISIS COMMUNICATIONS PLAN – ARKANSAS WING
16 SEP 2016
Media Contact List
01 September 2016
Contact Name
Marsh, Dan
Bahm, Carolyn
Roberts, Angelia
Jones, Ross
Throne, Tom
Sexton, Jim
Bell, David
Kuykendall, Kristal
Loftis, Scott
Moore, Bob
Weld, Andy
Wylie, Margaret
Adornetto, Carole
Weatherly, Allen
Atkinson, Kathy
Stahl, Nick
Beelman, Maud
Leach, Dale
Curtman, Randal
Brence Mendenhall, Lisa
Wooten, Tevin
Thomas, Brook
Houston, Marty
Dodson, Julia
Brence Mendenhall, Lisa
Ashley, Amanda
Wooten, Tevin
Thomas, Brook
Hickman, Sarah
Fort, Caleb
Jones, Matt
Costa, Mat
Owens, Kendall
Wirski, Mary
Hale, Amanda
Hale, Amanda
Hale, Amanda
Hale, Amanda
Comer, Van
LaCrue, Mark
Henry, Larry
Shelly, Dave
Lanning, Curt
Palmer, Deborah
Hansen, Judith
Lynch, Tara
Marquez, Steve
Lucariello, Kathryn
Pascall, Jane
Gray, Katy
Dezort, Jeff
Outlet Name
Arkadelphia Daily Siftings Herald Online
Bartlett Express
Batesville Daily Guard Online
Batesville Daily Guard Online
Weekly Vista - Online, The
Carroll County News
Carroll County News
Carroll County News
Carroll County News
Carroll County News
Blytheville Courier News Online
Johnson County Graphic Online
Arkansans Ask - Arkansas Educational Television Network
KTEJ-TV
KTEJ-TV
Log Cabin Democrat Online
Associated Press - Little Rock Bureau
Associated Press - Little Rock Bureau
El Dorado News-Times Online
KFTA-TV
KFTA-TV
KFTA-TV
KFTA-TV
KNWA News Today - KNWA-TV
KNWA-TV
KNWA-TV
KNWA-TV
KNWA-TV
KNWA-TV
Northwest Arkansas Democrat Gazette Online
Northwest Arkansas Democrat Gazette Online
Northwest Arkansas Democrat Gazette Online
Forrest City Times Herald Online
Forrest City Times Herald Online
5 News at 10 PM - KFSM-TV
5 News at 5 PM - KFSM-TV
5 News at 6 PM - KFSM-TV
KFSM-TV
KFSM-TV
KFSM-TV
KFSM-TV
KFSM-TV
KFSM-TV
KHBS-TV Online
Times Record Online
Times Record Online
Times Record Online
Carroll County News
Homer Tribune Online
Newton County Times
Newton County Times
Title
Web Site Editor
Editor
Managing Editor and Online Editor
Web Site Editor
Managing Editor and Online Editor
Advertising Sales Representative
Chief Photographer
Managing Editor
Managing Editor
Publisher
Web Site Managing Editor
Managing Editor
Executive Producer
General Manager
Program Director
Web Site Director
News Editor, South Central Region
Regional Director & Bureau Chief
Managing Editor
Assistant News Director
Journalist
News Director
Station Manager
Executive Producer
Assistant News Director
Content Manager
Journalist
News Director
Special Projects Coordinator
Online Editor
Online Sports Editor
Web Site Director
General Assignment Reporter and Online Editor
Web Site Editor
Executive Producer
Executive Producer
Executive Producer
Executive Producer
General Manager
General Sales Manager
Managing Editor and Political Reporter
Public Service Director
Web Content Producer
Advertising Sales Manager
Editor and Online Editor
Online Advertising Sales Manager
Web Site Editor
Holiday Island and Western Carroll County Reporter
Web Site Editor
Advertising Sales Representative
Editor
E-mail
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
Phone
1(870) 246-5525
(901) 388-1500
(870) 793-2383
1(870) 793-2383 x10
(479) 855-3724
1(870) 423-6636
(870) 423-6636
1(870) 423-6636
(870) 423-6636
1(870) 654-2742 x15
1(870) 763-4461
(479) 754-2005
(501) 682-4124
1(501) 682-4183
1(501) 682-4136
1(501) 505-1245
1(501) 225-3668
1(972) 991-2100
1(870) 862-6611
1(479) 571-5100
1(479) 571-5100
(479) 571-5100
1(479) 571-5100
1(479) 571-5100
1(479) 571-5100
(479) 571-8477
1(479) 571-5100
1(479) 571-5100
1(479) 571-5100
1(476) 365-2944
(479) 751-6200
1(479) 442-1700 x6454
(870) 633-3130
1(870) 633-3130
(479) 783-3131
(479) 783-3131
(479) 783-3131
(479) 783-1191
1(479) 783-3131
1(479) 783-3131
(479) 783-3131
1(479) 783-3131
(479) 783-3131
1(479) 878-6039
(479) 785-7759
1(479) 785-7731
1(479) 785-7848
(479) 253-9719
1(907) 235-3714
1(870) 446-2645
(870) 446-2645
Contact City
Arkadelphia
Bartlett
Batesville
Batesville
Bella Vista
Berryville
Berryville
Berryville
Berryville
Berryville
Blytheville
Clarksville
Conway
Conway
Conway
Conway
Dallas
Dallas
El Dorado
Fayetteville
Fayetteville
Fayetteville
Fayetteville
Fayetteville
Fayetteville
Fayetteville
Fayetteville
Fayetteville
Fayetteville
Fayetteville
Fayetteville
Fayetteville
Forrest City
Forrest City
Fort Smith
Fort Smith
Fort Smith
Fort Smith
Fort Smith
Fort Smith
Fort Smith
Fort Smith
Fort Smith
Fort Smith
Fort Smith
Fort Smith
Fort Smith
Holiday Island
Homer
Jasper
Jasper
Page 27 of 30
AR
TN
AR
AR
AR
AR
AR
AR
AR
AR
AR
AR
AR
AR
AR
AR
TX
TX
AR
AR
AR
AR
AR
AR
AR
AR
AR
AR
AR
AR
AR
AR
AR
AR
AR
AR
AR
AR
AR
AR
AR
AR
AR
AR
AR
AR
AR
AR
AK
AR
AR
CRISIS COMMUNICATIONS PLAN – ARKANSAS WING
Overman, Jason
Perry, Jim
Harrison, Sheila
Dozier, Adam
Rounds, David
Brown, Courtney
Smith, Veronica
White, Josh
Weston, Ronnie
Gann, Debi
Harrison, Sheila
Rounds, David
Harvison, Josh
Ockert, Roy
Baker, Tre
Carter, Mark
Turner, Lance
Gallaty, Conan
Kremer, Jillian
Moritz, John
Riddle, Brandon
Jones, Matt
Lesnick, Gavin
Koon, David
Ramsey, David
Brantley, Max
Millar, Lindsey
Newell Peacock, Leslie
Leveritt, Alan
Millar, Lindsey
Huynh, Christina
Kissel, Kelly
Carroll, Matthew
Childs, Jessica
Carroll, Matthew
Lozano-Yancy, Maura
Lozano-Yancy, Maura
Bryant, Lindsey
Moseley, Mark
Strickland, Megan
Paulson, Ernie
McGuire, Elizabeth
Bryant, Lindsey
Moseley, Mark
Yarbrough, Greg
Beckham, Chad
Kellerman, Austin
Goins, David
Scott, Brandon
Burnette, Suzanne
McGuire, Elizabeth
Kellerman, Austin
Burnette, Suzanne
Lewis, Justin
Rachels, Angela
Pederson, Jason
Newton County Times
Newton County Times
KAIT-TV
KAIT-TV
KAIT-TV
KAIT-TV
KAIT-TV
KAIT-TV
KAIT-TV
KAIT-TV
KAIT-TV Online
KAIT-TV Online
Region 8 Showcase - KAIT-TV
Sun Online
Arkansas Business Online
Arkansas Business Online
Arkansas Business Online
Arkansas Democrat-Gazette Online
Arkansas Democrat-Gazette Online
Arkansas Democrat-Gazette Online
Arkansas Democrat-Gazette Online
Arkansas Democrat-Gazette Online
Arkansas Democrat-Gazette Online
Arkansas Times
Arkansas Times
Arkansas Times
Arkansas Times
Arkansas Times
Arkansas Times
Arkansas Times Online
Associated Press - Little Rock Bureau
Associated Press - Little Rock Bureau
Daybreak - KATV-TV
Daybreak - KATV-TV
Good Morning Arkansas - KATV-TV
Hola Arkansas
Hola Arkansas Online
KARK 4 Today - KARK-TV
KARK News 4 Today at 10 - KARK-TV
KARK-TV
KARK-TV
KARK-TV
KARK-TV
KARK-TV
KARK-TV
KARK-TV
KARK-TV
KARK-TV
KARK-TV
KARK-TV
KARK-TV Online
KARK-TV Online
KARK-TV Online
KATV-TV
KATV-TV
KATV-TV
16 SEP 2016
General Manager
Publisher
Digital Sales Manager
Director of Marketing
Internet Director
Multimedia Journalist
Multimedia Journalist
News Director
Operations Manager
Program Director
Internet Advertising Sales Manager
Internet Director
Assistant News Director
Web Site Editor
Assistant Internet Editor
Assistant Internet Editor
Web Site Editor
Online Director
Online News Editor
Online Reporter
Online Reporter
Online Sports Editor
Senior Online Editor
Associate Editor
Associate Editor
Contributing Writer
Editor
Managing Editor
Publisher
Web Editor
Legislative Reporter
News Editor, Arkansas & Oklahoma
Executive Producer
Executive Producer
Executive Producer
Publisher & Editor
Web Site Editor
Executive Morning Producer
Executive Producer
Assignment Manager and Web Producer
Assistant News Director
E-Media Creative Director
Executive Morning Producer
Executive Producer
Managing Editor
National Sales Manager
News Director
Political Reporter and Co-Host
Program Director
Web Producer
E-Media Creative Director
News Website Producer
Online News Editor
Account Executive
Assignment Editor
Consumer Interest Reporter
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
1(870) 743-0624
1(870) 446-2645
1(870) 931-8888
1(870) 931-8888
1(870) 931-8888
1(870) 931-8888
1(870) 931-8888
1(870) 931-8888
1(870) 931-8888
1(870) 931-8888
1(870) 931-8888
1(870) 931-8888
(870) 931-8888
1(870) 935-5525
1(501) 372-1443 x311
(501) 372-1443
1(501) 372-1443 x217
(501) 378-3441
1(501) 399-3664
1(501) 378-3824
1(501) 378-3887
1(501) 378-3400
1(501) 399-3664
(501) 375-2985
(501) 375-2985
1(501) 375-2985
1(501) 375-2985
(501) 375-2985
1(501) 375-2985 x331
1(501) 375-2985
(501) 225-3668
(501) 225-3668
1(501) 324-7777
1(501) 324-7777
1(501) 324-7777
1(501) 771-5007
1(501) 771-5007
(501) 340-4512
(501) 340-4444
(501) 340-4444
(501) 340-4488
1(501) 340-4444
(501) 340-4512
1(501) 340-4444
1(501) 340-4444
1(501) 340-4444
1(325) 695-0080
(501) 340-4444
1(501) 340-4444
(501) 340-4444 x4518
1(501) 340-4444
1(325) 695-0080
1(501) 340-4518
1(501) 324-7777
1(501) 324-7760
1(501) 324-7884
Jasper
Jasper
Jonesboro
Jonesboro
Jonesboro
Jonesboro
Jonesboro
Jonesboro
Jonesboro
Jonesboro
Jonesboro
Jonesboro
Jonesboro
Jonesboro
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Page 28 of 30
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AR
CRISIS COMMUNICATIONS PLAN – ARKANSAS WING
Rafferty, John
Scott, Chris
Reyes, Jannette
Faulkner, Alan
Mershon, Matt
Genty, Nick
Rose, Mark
Church, Jim
Munsell, Scott
Yager, Audra
Munsell, Scott
McRae, Vicki
Wetherbee, Dean
Thibault, Matt
Bryant, Lindsey
Moseley, Mark
Yarbrough, Greg
Beckham, Chad
Kellerman, Austin
Hall, Joan
Margrave, Kerri
Margrave, Kerri
Margrave, Kerri
Payne, Steve
Johnson, Jessica
Teater, Shayla
Nettles, Kerri
Margrave, Kerri
Mohs, Elle
Monteverdi, Laura
Kelley, Chad
Parker, Dave
Caplan, Michael
Tugman, Lindsey
Pederson, Jason
Margrave, Kerri
Hall, Pansy
Davidson, Samantha
Jones, Jeremy
Jones, Jeremy
Pope, Megan
Simone, Kate
Lovell-Ayres, Lisa
Lovell-Ayres, Lisa
Lane, Rotasha
Lovell-Ayres, Lisa
Lipe, Kevin
VanWyngarden, Bruce
Spiewak, Jim
DeJoseph, Ron
Isbell, Leslie
Briggs, Paul
Woods, Michelle
Adams, Randy
Madaus, Scott
KATV-TV
KATV-TV
KATV-TV
KATV-TV
KATV-TV
KATV-TV
KATV-TV
KATV-TV
KATV-TV
KATV-TV Online
KATV-TV Online
KLRT-TV
KLRT-TV
KLRT-TV
KLRT-TV
KLRT-TV
KLRT-TV
KLRT-TV
KLRT-TV
KLRT-TV
KTHV at Noon - KTHV-TV
KTHV News at 5 - KTHV-TV
KTHV News at 6 - KTHV-TV
KTHV-TV
KTHV-TV
KTHV-TV
KTHV-TV
KTHV-TV
KTHV-TV
KTHV-TV
KTHV-TV
KTHV-TV
KTHV-TV
KTHV-TV
Saturday Daybreak - KATV-TV
THV11 News at 6:30 PM - KTHV-TV
THV11 This Morning at 9 AM - KTHV-TV
Action News 5 at 10 - WMC-TV
Action News 5 at 5 - WMC-TV
Action News 5 at 6 - WMC-TV
Action News AM - WMC-TV
Daily News Online
Local 24 News at 10 pm - WATN-TV
Local 24 News at 6 pm - WATN-TV
Local 24 News Good Day Memphis - WATN-TV
Local 24 News Good Day Memphis - WATN-TV
Memphis Flyer Online
Memphis Flyer Online
WHBQ-TV
WHBQ-TV
WHBQ-TV
WHBQ-TV
WHBQ-TV
WHBQ-TV
WHBQ-TV
16 SEP 2016
Director of Sales
Executive Producer
General Assignment Reporter
Managing Editor
Multimedia Journalist
News Director
President & General Manager
Technology and Operations Manager
Website Editor
Internet and Sales Promotion Manager
Web Site Editor
Advertising Sales Manager
Assistant News Director
Chief Photojournalist
Executive Morning Producer
Executive Producer
Managing Editor
National Sales Manager
News Director
Program Director
Executive Producer and Managing Editor
Executive Producer and Managing Editor
Executive Producer and Managing Editor
Assignment Editor
Digital Content Manager
Executive Producer
Executive Producer & Managing Editor
Executive Producer and Managing Editor
Multimedia Journalist
Multimedia Journalist
National Sales Manager
News Director
President and General Manager
Web Producer
Consumer Interest Reporter
Executive Producer and Managing Editor
Executive Producer
Executive Producer
Executive Producer
Executive Producer
Executive Producer
Website Editor
Executive Producer
Executive Producer
Executive Producer
Executive Producer
Beyond the Arc Contributor
Web Site Editor
Chief Investigative Reporter
Creative Services Director
Executive Producer; Good Morning Memphis
General Manager
General Sales Manager
Information Systems Director
Investigative News Reporter; Good Morning Memphis
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
1(505) 324-7706
(501) 324-7757
1(501) 324-7777
1(501) 324-7763
1(501) 324-7777
1(501) 324-7777
1(501) 324-7803
1(501) 324-7777
1(501) 324-7760
1(501) 324-7898
1(501) 324-7760
1(501) 340-4444
1(501) 340-4444
1(501) 340-4444
(501) 340-4512
(501) 340-4444
(501) 340-4488
1(501) 340-4444
1(325) 695-0080
1(501) 340-4444
(501) 244-4564
(501) 244-4564
(501) 244-4564
1(501) 376-1111
1(501) 376-1111
(501) 244-4564
1(501) 244-4625
(501) 244-4564
(501) 376-1111
1(501) 376-1111
1(501) 244-4530
1(501) 376-1111
1(501) 376-1111
(501) 244-4620
1(501) 324-7884
(501) 244-4564
(501) 244-4564
1(901) 726-0555
(901) 726-0416
(901) 726-0416
(901) 726-0416
1(901) 528-5278
1(901) 321-7671
1(901) 321-7671
1(901) 323-2430
1(901) 321-7671
(901) 521-9000
1(901) 521-9000 x460
1(901) 320-1313
1(901) 320-1313
1(901) 320-1313
1(901) 320-1313
1(901) 320-1313
1(901) 320-1313
1(901) 320-1313
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Little Rock
Memphis
Memphis
Memphis
Memphis
Memphis
Memphis
Memphis
Memphis
Memphis
Memphis
Memphis
Memphis
Memphis
Memphis
Memphis
Memphis
Memphis
Memphis
Page 29 of 30
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TN
TN
TN
TN
TN
TN
TN
TN
TN
TN
TN
TN
TN
TN
TN
TN
TN
TN
CRISIS COMMUNICATIONS PLAN – ARKANSAS WING
16 SEP 2016
Moore, Kim
Page, Linda
McGettigan, Patti
Stricklin, Emily
WHBQ-TV
WHBQ-TV
WHBQ-TV
WHBQ-TV
National Sales Manager
News Assignment Editor
News Director
Promotional Producer
[email protected]
[email protected]
[email protected]
[email protected]
1(901) 320-1327
1(901) 320-1313
1(901) 320-1313
1(901) 320-1313
Masters, Linda
Baxter Bulletin Online
Online Editor
[email protected]
(870) 508-8058
Byrd, Dennis
Arkansas News Bureau
Bureau Chief
[email protected]
1(501) 374-0699
Brock, Roby
Arkansas News Bureau
Columnist
[email protected]
1(501) 370-8300
Mosby, Joe
Gillespie, Steve
Widner, Amy
Brickey, Teresa
Ledbetter, Wendy
Kemp, Ron
Roberts, Adam
Palmer, Debora
Palmer, Deborah
Savorgnan-Smith, Giovanna
Williams, Melissa
Ginsberg, Brad
Jones, Yve
Bauer, Ken
Landau, Sarah
Happersett, Chad
Day, Deana
Rains, Brett
McMahon, Joe
Kelly, Melissa
Clement, Colleen
Oswald, Shawn
Bass, Tim
Ingram, Sean
Meadows, David
Watts, Steve
Jones, Wendy
Dawkins, Georgia
Landry, Allison
Davis, Ron
Jacob, Jerry
Jacob, Jerry
Davis, Ron
Onstott, Brett
Onstott, Brett
Cossey, Anthony
Clairday, Corey
Horn, Elizabeth
Skimahorn, Angie
Arkansas News Bureau
Paragould Daily Press Online
Pine Bluff Commercial Online
Pine Bluff Commercial Online
Arkadelphia Daily Siftings Herald Online
Poinsett County Democrat Tribune
40/29 News at 5 - KHOG-TV
KHOG-TV
KHOG-TV
KHOG-TV
KHOG-TV
KHOG-TV
KHOG-TV
KHOG-TV
KHOG-TV
KHOG-TV
KHOG-TV
KHOG-TV
KHOG-TV
KHOG-TV
KHOG-TV
KHOG-TV
KHOG-TV
Courier Online
Courier Online
Daily Citizen Online, The
Daily Citizen Online, The
KSLA News 12 at 6 - KSLA-TV
KSLA News 12 This Morning - KSLA-TV
KSPR Morning News - KSPR-TV
KSPR News at 10 pm - KSPR-TV
KSPR News at 6 pm - KSPR-TV
KSPR News at 6 pm - KSPR-TV
KY3 News at Noon - KYTV-TV
Ozarks Today - KYTV-TV
Poinsett County Democrat Tribune
Poinsett County Democrat Tribune
Waldron News - Online
Times Dispatch Online, The
Outdoors Contributing Columnist
Editor
Online Editor
Web Site Editor
Editor
Publisher & Editor
Executive Producer
Advertising Sales Manager
Advertising Sales Manager
Advertising Sales Manager
Assignment Manager
Assistant News Director
Assistant News Director
Creative Services Director
Digital Sales Manager
Director of Sales
Executive Producer
Multimedia Journalist
National Sales Manager
News Assignment Manager
News Director
President and General Manager
Program Coordinator
Editor and Online Editor
Publisher & Editor
Editor and Online Editor
News Editor
Senior Producer
Executive Producer
Senior Producer
News Anchor/Reporter
News Anchor/Reporter
Senior Producer
Ozarks Today/Noon Producer
Ozarks Today/Noon Producer
Advertising Sales Manager and Sports Reporter
Lead Reporter
Managing Editor and Online Editor
Web Site Editor
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
1(501) 370-8300
(870) 239-8562
(870) 543-1411
1(870) 543-1406
1(870) 246-5525
1(870) 595-3549
1(479) 783-4029
1(479) 783-4029
1(479) 878-6039
1(479) 783-4040
(479) 878-6088
1(479) 783-4029
1(479) 783-4029
1(479) 783-4040
1(479) 783-4029
1(479) 783-4029
1(479) 783-4029
(479) 878-6088
1(479) 783-4029
1(479) 783-8133
1(479) 783-4029
1(479) 783-4029
1(479) 783-4029 x1154
(479) 968-5252
1(479) 968-5254
(501) 268-8621
1(501) 268-8621
1(318) 222-1212
1(318) 222-1212
1(417) 831-1333
(417) 831-1333
(417) 831-1333
(417) 831-1333
(417) 268-3000
1(417) 268-3000
(870) 483-6317
1(870) 483-6317
(479) 637-4161
(870) 886-2464
Memphis
Memphis
Memphis
Memphis
Mountain
Home
North Little
Rock
North Little
Rock
North Little
Rock
Paragould
Pine Bluff
Pine Bluff
Prescott
Rector
Rogers
Rogers
Rogers
Rogers
Rogers
Rogers
Rogers
Rogers
Rogers
Rogers
Rogers
Rogers
Rogers
Rogers
Rogers
Rogers
Rogers
Russellville
Russellville
Searcy
Searcy
Shreveport
Shreveport
Springfield
Springfield
Springfield
Springfield
Springfield
Springfield
Trumann
Trumann
Waldron
Walnut Ridge
Page 30 of 30
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TN
TN
TN
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LA
LA
MO
MO
MO
MO
MO
MO
AR
AR
AR
AR