myFord Roadside
Assistance
There’ll always be someone there for you
Here’s something convenient - a myFord Roadside Assistance plan available for all
Ford vehicles. Ford Australia has developed a Roadside Assistance program where
quality service, flexibility and peace of mind are our priorities. With myFord, a team of
highly qualified roadside consultants is at your service 24 hours a day, 365 days a year,
Australia-wide.
myFord Roadside Assistance offers responsive and supportive telephone personnel
and fully accredited service providers equipped with the latest recovery equipment
and technical expertise.
Choose between two levels of cover - Standard and Prestige to suit your needs. Rest
easy in the knowledge that wherever you travel in Australia, myFord is there for you. For
a tailored roadside solution that suits your needs, see your participating Ford Dealer.
Plans that give you total peace of mind
Choose the level of Roadside Assistance that suits you:
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The Standard Plan for roadside services covering most situations.
The Prestige Plan for a range of additional benefits.
Plan Length
Standard or Prestige coverage available. Upon choosing your plan you’ll receive
a personalised identification card which is your key to our wide range of roadside
support services, giving you unmatched peace of mind.
Flexibility
Information or queries relating to your Roadside Assistance plan, simply call myFord
Roadside Assistance direct on 1800 13 FORD (1800 133 673).
Please note, myFord Roadside Assistance remains with the nominated vehicle. Should
you wish to update or change your details, simply call our customer service team on
1800 13 FORD (1800 133 673).
Please note that the Prestige Roadside Assistance Plan referred to in the myFord
Roadside Assistance brochure is no longer available to purchase. Only the Standard
Roadside Assistance Plan can be purchased.
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Standard Roadside Assist Plan
A myFord Standard Roadside Assistance plan includes the following services:
> Unlimited service calls
There is no limit to the number of times myFord will come to assist you at the roadside.
> Flat battery
Ford will jump-start a flat battery or arrange a battery replacement.
> Out of fuel
Ford will provide enough petrol or diesel, where available, to enable you to travel to
the nearest re-fuelling facility or, alternatively, arrange a tow. Dedicated LPG vehicles
will be transported to the nearest licensed LPG re-fuelling facility.
> Flat tyre
Ford will change a flat tyre (where vehicle has a serviceable spare) or, if necessary, a
tow will be arranged at the Driver’s expense.
> Lockout
Ford will assist where possible in opening your vehicle, locating and delivering your
spare keys, or arranging a tow, provided adequate proof of ownership can be shown.
> Mechanical breakdown
Your Service Consultant will, where possible, provide over the phone diagnosis to
enable vehicle mobilisation. Where required a Service Patrol Vehicle will be dispatched
in order to mobilise your vehicle at roadside.
> Towing
In the event that a vehicle cannot be mobilised at the roadside, that vehicle will be
towed to the nearest Ford Dealer or authorised Ford Service outlet.
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> Urgent message relay
In the event of a breakdown, urgent messages may be relayed to affected family, friends
or business associates by one of our operators. We will also provide the customer with
advice on local transport options and alternatives.
> Taxi ($25 value)
Ford will provide a one way taxi fare (where service available) up to the value of $25
(incl. GST) to enable you to continue your journey if your vehicle cannot be mobilised
and must be transported to a service facility.
Prestige Roadside Assistance Plan
A myFord Prestige Roadside Assistance plan includes all services outlined in the
Standard plan, plus:
> Taxi ($50 value)
Taxi service will be provided as under Standard cover, however the value of the fare is
covered up to $50 (incl. GST).
> Accommodation
Ford will provide accommodation for driver and up to four passengers for 2 nights to a
maximum value of $150 per night in the event of vehicle breakdown when the repair
time is estimated at more than 24 hours, and the vehicle is more than 100km from
home base.
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Rental Vehicle
Ford will provide a rental vehicle for your use in the event of vehicle breakdown when
the repair time is estimated at more than 24 hours, and the vehicle is more than 100km
from home base. Provision for Rental vehicle will be provided:
a) for up to two (2) days if used in conjunction with accommodation; or
b) for up to five (5) days to continue your journey.
Rental Vehicle Conditions: Car rental arrangements are subject to any conditions
imposed by the car rental company and exclude all fuel costs, insurance, tax and/or
stamp duty charges or any (rental vehicle) relocation fees.
These charges will be at the expense of the driver.
Alternative ground transportation
Where car rental is not available or where the rental car company refuses to provide a
rental car due to your age or driving limitations or restrictions, or for any other reason
beyond our control, alternative ground transportation will be provided to your home
address or intended destination. This is provided your vehicle cannot be repaired
locally or repaired in an acceptable time frame (less than 3 days).
Vehicle recovery
Ford will deliver your vehicle to its destination or home base (to a cost limit of $400) if
vehicle repair time is estimated at more than 24 hours and it is more than 100km from
home base and you have decided to continue your journey.
Off Road Assistance* (4WD/AWD Configurations)
Ford will provide Off-Road Assistance if a vehicle becomes bogged or disabled on a
road that is trafficable by normal two wheel drive vehicles and/or towing recovery
vehicles, and where no special equipment is required (e.g. power winches and/or
extended cables). *See Terms and conditions on page 7.
Easy to apply
It’s easy to apply for myFord Roadside Assistance.
There are three options:
1. Visit a participating Ford Dealership.
2. Call myFord Roadside Assistance toll-free,
on 1800 13 FORD (1800 133 673) during business hours with your credit card details.
3. Visit us on the Internet at ford.com.au/myford
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Easy to use
As a myFord Roadside Assistance customer, you know that help is never more than
a toll-free phone call away, on 1800 13 FORD (1800 133 673). You can call 24 hours
a day, 365 days a year, from anywhere in Australia, so you’ll never be stranded again!
The following information is required when you call for assistance:
> Your name
> Precise location of your vehicle
> Registration number of your vehicle
> A brief description of the problem
> A contact telephone number (where possible)
05
Terms and conditions
This brochure outlines the benefits and services available as part of myFord Roadside
Assistance.
myFord Roadside Assistance is not:
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An Insurance Contract;
A Vehicle Extended Warranty Contract;
A Vehicle Liability Contract;
A Personal Injury Insurance Contract; or
Voidable or Refundable.
> In cases of mechanical breakdown, myFord Roadside Assistance requires that there
be no fault on the part of the owner/driver for the vehicle failure
> Where a vehicle registered under myFord Roadside Assistance requires mechanical
repairs, costs of these mechanical repairs will be the responsibility of the owner
> In the interest of providing a quality service, myFord Roadside Assistance reserves
the right to amend or withdraw service where utilisation is excessive due to the lack of
regular and/or preventative maintenance or failure to rectify any recurring fault
> Service delays may be experienced in remote and sparsely populated locations and
in the event of natural disaster (e.g. floods)
> myFord Roadside Assistance will accept no responsibility for the security and/or loss
associated with the disabled vehicle’s cargo
> All prices include GST
> Terms, Conditions and Service content are subject to change without notice
06
Off Road Assistance*
Recovery costs will be covered by myFord Prestige Roadside Assistance provided:
> The driver has attempted to extricate the vehicle and the vehicle is equipped with
tool kit including shovel.
> The vehicle is NOT bogged due to accident, flood or fire.
> The vehicle is NOT bogged due to modification or fitment of non-genuine
components to the vehicle.
Limit for all recovery is set at $1,000 (maximum one claim per year), any excess to be
payable by driver.
Please note that the following will not be covered under myFord Roadside Assistance:
> Bogged vehicles (excluding 4WD/AWD Configurations covered by myFord Prestige
Roadside Assistance)
> Vehicles over 7 years old
> Unregistered vehicles
> Caravans and trailers
> Vehicles in a remote location (that is, a road not trafficable by a 2 wheel drive recovery
vehicle)
> Vehicles over 2.5 tonnes
> Vehicles with major body modifications
> Unattended vehicles
> Taxis
> Cost of repairs unless covered by your Ford New Vehicle Warranty
> Towing after an accident
> Costs associated with rental vehicles unless where stated that Ford Roadside
Assistance will pay
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Auto Club Membership
The good news for existing Auto Club Members is that, for a small fee, you can
suspend your existing Auto Club Membership for the duration of your myFord
Roadside Assistance plan while continuing to credit your years of service as an Auto
Club member. You will continue to receive your local Auto Club magazines while
maintaining access to financial services (where available), membership maps and
publications, touring and/or travel services.
At the conclusion of the myFord Roadside Assistance plan you have the option to
resume membership of your local Auto Club without incurring the normal joining
fee. To arrange suspension of your Auto Club Membership, or for further information,
please call 1800 999 909 (Mon-Fri during business hours)
Note: Auto Club Membership Suspension Option not available in South Australia.
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ford.com.au/ownership/myfordowners/roadsideassistance
The information contained in this brochure was correct at the time of printing but is subject to change at any time
and without notice. myFord Roadside Assistance is offered by Ford Motor Company of Australia Limited ABN 30
004 116 223 (‘Ford Australia’). Assist Australia Pty Ltd ACN 072 530 217 provides myFord Roadside Assistance
service. Printed August 2012.
W284781 08/12
Produced by Ford Motor Company of Australia Ltd.
A.B.N. 30 004 116 223
1735 Sydney Road, Campbellfield, VIC, 3061