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ELO iSearch
Information Retrieval - the Key to Competitiveness
Time savings through Intelligence
Finding information quickly and easily
ELO iSearch opens a completely new chapter in information retrieval. Its powerful search engine finds the correct
information with ease. Employees are then in a position to access specific information from a variety of applications,
including ELO, commercial applications (ERP), customer applications (CRM) and e-mail systems. This produces
top-quality results, and the search results can be expanded or restricted at the click of a mouse. Consequently, no
training effort is needed.
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The
solution
practical added value
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Searching
Intelligent Search Processes
The fulltext search is now one possibility, alongside searching of metadata
and direct searching within a hierarchical filing structure. However, fulltext
search quickly runs up against certain limitations. For example, a search for
“insurance policy” will only return results containing the exact string.
ELO iSearch also finds documents in which only the word “policy” or the
word “insurance” appears. Intelligent dictionaries break compound terms
like “insurance policy” down into their individual components. The terms are
also taken back to their root form, so the user no longer has to worry about
plurals or inflected forms or other compound terms when formulating a
search request – the search engine does this in the background, maintaining
the highest quality. For example, a search for “insurance policy” also returns
ELO iSearch
Information Retrieval - the Key to Competitiveness
hits containing “policies” and “policy’s”.
Correction of errors
Entering the search term is just the start of the search request, and typing
errors can easily be made – and overlooked. Many search applications do
not assist the user at this point and simply display no results. If the user
enters the misspelt term “policiy”, ELO iSearch displays the message: “Do
you mean policy?“. This intelligent monitoring picks up typing errors at the
outset, improving the search results – or even ensuring that there are any
results at all.
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Discovery
Use of Alternative Search Terms
Revealing Connections
With structured searching of metadata, the search
The voyage of discovery
requests are often very precise and very specific.
reaches a climax when
Searching for an invoice, contract or quotation number
the
across the whole archive works quickly and reliably. But it
stores of information that
often happens that the person who is seeking information
he was not even looking
is not 100% clear about exactly what he is searching for.
for, but which are logically
This kind of search is generally very time-consuming.
related to the search
When searching for “policy”, other similar keywords may
request. For example,
also be relevant. With its synonym search, the iSearch
the hit list returned from
engine can suggest related search terms to the
a search for “Mozart”
information worker. When the user searches for “policy”,
may also contain the
the system will then display appropriate alternatives such
terms
as “agreement” or “contract”. At this point – if not before
“Festival”,
– you will see how powerful the new search technology
“concert
really is.
“prodigy”. These terms
seeker
uncovers
“Salzburg”,
“composer”,
master”
or
are not entered by the
user but derived from
the content. The searcher
then obtains information
that may be of great
relevance. Along with
the synonym search, these connections and associations
provide the basis for the successful retrieval of information
in the whole company.
Exploit the Potential
ELO iSearch opens a new chapter in fast and accurate information retrieval. Apart from saving time and money, it also
increases staff motivation, because finding information is a lot more fun than tedious searching. This brings a permanent
increase in efficiency, without major investment in employee training upfront. As well as assuring enthusiasm and acceptance,
ELO iSearch is an essential factor in increasing long-term productivity and safeguarding competitiveness.
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ELO iSearch
©
ELO Digital Office GmbH, Stuttgart/Germany. Reproduction, in part or in whole, only with written permission from ELO Digital Office GmbH. Subject to technical change. Item-no. A000-SEARCH-EN
Information Retrieval - the Key to Competitiveness
ELO is available through:
ELO Digital Office GmbH · D - Stuttgart · www.elo.com · [email protected]
ELO Digital Office CH AG · CH - Zürich · www.elo.ch · [email protected]
ELO Digital Office AT GmbH · A - Linz · www.elo.at · [email protected]
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