Dell Installation
Services for Desktop,
Workstation and
Notebook Systems
Dell Services
Why Dell™ Installation Services?
Dell’s suite of installation services allows you to select the right services needed to rapidly implement your new Dell
system – OptiPlex™ or Dimension™ Desktop, Latitude™ or Inspiron™ Notebook, or Dell Precision™ Workstation. With our
Dell Installation Services minimise
the start-up time for new systems and
help prevent potential problems
through quality inspections.
professional installation services, you can minimise the time required to get your Dell systems up and running, while
making more efficient use of your employees’ time.
PC Install
Dell’s PC Install service includes an external quality inspection, new system installation, connection of up to three
external peripherals and mapping to an existing network printer.
Our installation services enable you to
PC Install and Data Transfer
focus key internal resources on more
strategic projects. By reducing your
investment in training, travel,
installation scheduling and installation
resources, you can lower your total
cost of ownership.
Dell’s PC Install and Data Transfer Service includes an external quality inspection, new system installation, connection
of up to three external peripherals, mapping to an existing network printer, transfer of up to 1GB of user data and deinstallation of the old system.
Basic System Setup and Network Printer Installation
This service includes an external quality inspection, new system installation and the installation and testing of a
network printer into a single existing local area network or domain.
Peripheral Installation
Dell manages the scheduling
and installation process from start
This installation service provides on-site installation of up to three internal peripherals or one external peripheral
installed into an existing desktop, notebook or workstation system.
to finish and is the single point
of contact and accountability.
Further information and full
statements of work are available at
www.euro.dell.com/services
Key Feature Comparison
Unpack system and components
Conduct external quality inspection
Set up and connect peripherals
(monitor, mouse, keyboard and network cable)
Connect and configure up to three external
peripherals
Connect, configure and test a network printer
Power up and bring system to installed
OS/DOS prompt
Enter customer-supplied TCP/IP Address
(if applicable)
Bring system up to network login screen
Map to network printer
Remove installation packaging to customerdesignated area within the building
Transfer 1GB User Data
Disconnect components of old system or printer
Pack up and remove de-installed equipment
PC Install
PC Install and
Data Transfer
Basic System
Setup with
Network Printer
Installation
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Visit www.euro.dell.com for more information.
Dell Installation Services for Desktop,
Workstation and Notebook Systems
Benefits of Dell installation
Are your IT department or third party installer available to install your systems within your timeframe? Are they trained to install the
latest IT technology? Do they have the bandwidth for a large scale rollout? Dell Installation Services help you address these challenges.
Meeting your unique requirements
Our installation services are packaged for simplicity and convenience and offer you the ability to mix and match to your exact needs.
With Dell installation services you receive a tailored service without any complexity or high price tag.
Increase your productivity
Integrating some of the latest server and storage technology can be quite complex, even for the most experienced technician.
With Dell installations you are leveraging up-to-date technological skills and can benefit from rapid installation
without difficulties.
Henley College migrated to Microsoft® Windows 2000®. The project involved replacement of 600 desktop systems. IT Operations
Manager at The Henley College, Steve Sharrad commented:
“Dell reacted quickly to the challenges of the project, ensuring that the hardware was delivered promptly and the initial stages were
completed efficiently. The project was rolled out efficiently and effectively. Initially, some 350 machines were replaced, meaning that
the bulk of the project was completed in just nine weeks. The project was a real success and was completed on time and to budget.
Dell recognised and understood the business issues we faced and provided an excellent service in a fast, efficient and business-like
manner to ensure The Henley College’s IT environment was revamped to enable future growth.”
Free your internal resources
By allowing Dell to provide installation services, you can minimise the time required to get your systems up and running, while making
more efficient use of your employees’ time. Dell can also help you smooth fluctuations in workload and avoid holding up other
strategic projects.
“Five years ago, our staff and a group of volunteers worked nights and weekends for weeks to get systems deployed.
By using Dell installation services, I can roll out 800 systems in a few days. We don’t want our staff setting up and configuring
computers – we want them using the computers,” he added. “Dell’s services free our staff to work on school-oriented issues, not
deployment and configuration tasks.”
Satisfied Dell customer, Education sector
A single point of accountability
Dell manages the scheduling and installation process from start to finish and is the single point of contact and accountability.
This improves efficiency of the deployment process, smoothes technology transitions and minimises disruption to the business.
“Given the complexity of the IT infrastructure that most enterprises have to support, many businesses are looking
to vendors to provide an end-to-end solution. The concept of one-stop shopping is not new, but with increasing
budgetary and time constraints, IT organisations cannot cope with large numbers of vendors.”
IDC May 2001
Consistent implementation
With over 1500 Dell-certified engineers in Europe, standard statements of work and ongoing performance metrics, you can be assured
of high-quality, consistent implementation across your entire infrastructure.
Lower your total cost of ownership
Dell helps you lower your total cost of ownership by eliminating or reducing your investment in training, travel, installation scheduling,
installation resources and costly downtime due to technicalities during and after installation.
Dell Customised Installation Solutions
If your requirements are not met by our standard installation services, please contact your Dell Account Manager who will work with
you to identify a custom installation offering.
Installation coordination
Dell manages the scheduling and installation process from start to finish and is the single point of contact and accountability. Dell
installation services are provided Monday to Friday during local business hours excluding public holidays. After-hours and weekend
installation are available as a custom bid. Once your order has shipped, the installer will be notified and will contact you to schedule
the installation. The installer will endeavour to arrive on-site 3-5 days of your order shipping or other agreed date.
The services described are valid in in the following EMEA countries – UK, Ireland, Denmark, Sweden, Finland, Norway, Netherlands, Belgium, Luxembourg, Germany, Austria, Switzerland, France, Italy, Spain, Portugal, Greece, Czech Republic,
Poland and South Africa. Service descriptions relate to Dell supplied hardware only and are subject to a full statement of work and Dell’s Terms and Conditions of Sale and Service. This document has been prepared as a description guide of
Dell’s Support and Service offerings and is not intended to be a complete description. Neither Dell nor its affiliates assumes any responsibility for inaccuracies, errors or omissions that may be contained herein. In no event will Dell or its affiliates
be liable for direct, indirect, special, incidental, or consequential damages resulting from any defect or omission in this document and as specified in Dell’s Terms and conditions of Sale, even if advised of the possibility of such damages.
© 2002 Dell Computer Corporation. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Dell, the Dell logo, Dimension, Inspiron, Latitude, OptiPlex and Dell
Precision are either registered or unregistered trademarks of Dell Computer Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell
disclaims any proprietary interest in trademarks and trade names other than its own.