2014/2015
RESIDENCE
HANDBOOK
[email protected]
CONNECT WITH US
Brock University Residence
@BrockRes
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WELCOME
HOME!
Welcome to your new home
in residence at Brock University!
The Department of Residences works hard
to facilitate the successful “sleep, study,
and social life” of approximately 2,400
residence students. To do this, we
balance residents’ needs to ensure that
high quality of life and academic success
are the goals we reach by the end of our
students’ time here in residence.
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TABLE OF CONTENTS
Important Dates ……………………………………………………………………………………
Move In Information
Move In Day Schedule ……………………………………………………………………
Residence Directions ……………………………………………………………………
What to Pack …………………………………………………………………………………
Room Layouts ………………………………………………………………………………
Decorating Your Room …………………………………………………………………
Getting Set Up For The First Week
Brock Dining Services ………………………………………………………………….
Receiving Mail ……………………………………………………………………………….
Information Technology Services ………………………………………………….
Resources on Campus ……………………………………………………………………
Residence Life
What is a H/H/C/B? ………………………………………………………….........
Resources in Residence ……………………………………………………………….
Orientation Week ………………………………………………………………………….
Residence Community Guiding Principles ………………………….........
Guests in Residence …………………………………………………………………….
Residence Facilities
24/7 Service Desks ……………………………………………………………………..
How To Report a Maintenance Concern ……………………………………….
General Maintenance Problems and Solutions …………………………….
Lost Key(s)/Swipe …………………………………………………………………………
Replacing Your Student Card ……………………………………………………….
Fire Safety ………………………………………………………………………………………………
Fire Alarm Test Dates ………………………………………………………………....
Traditional Residences Fire Safety …………………………………….…………
Townhouse Residences Fire Safety ……………………………………………….
Cleanliness Inspections ……………………………………………………………….…………
Inspection Dates for 2014/2015 ……………………………………………………
Traditional Residences Cleaning Tips ……………………….……….…………
Townhouse Residences Cleaning Tips ……………………….…………………
Garbage & Recycling ………………………………………………………….…………
Damage Charges & Billing ………………………………………………….…………
General Information
Laundry “How Tos” ……………………………………………………………………….
Withdrawing From Residence ……………………………………………………….
April and December Move Out ………………………………………………………
Important Contacts …………………………………………………………………………………
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5
6
8
10
12
15
16
17
18
18
20
22
23
25
26
30
32
33
34
36
37
38
39
40
41
44
45
48
50
56
57
62
64
66
71
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IMPORTANT DATES
Aug. 31
Sept. 1
Sept. 3
Sept. 5
Sept. 22-26
Sept. 29 –
Oct. 3
Oct. 13-17
Nov. 17-21
Dec. 2
Dec. 5 –
Dec. 16
Dec. 17 @
12 noon
Dec. 17 –
Jan. 4
Jan. 4 @
12 noon
Jan. 5
Jan. 18
Feb. 2-6
Feb. 9-13
Feb. 16
Feb. 16 –
Feb. 20
Mar. 30 –
Apr. 2
Mar. 30 Apr. 2
Apr. 6
Apr. 9 –
Apr. 22
End of
June
Residence move in
Labour Day – Residences Open, University closed
First Day of Fall/Winter classes
Deadline for reporting discrepancies with Unit/Room
Inventory and Condition Reports to NSD or SSD by 4:30p.m.
First round of Townhouse Unit Inspections
First round of Traditional Room Inspections
Fall reading week - Residences open, University open
Second round of Townhouse Unit Inspections
Last day of lectures for Fall Term, duration 2 courses
Exam period. Residence students MUST leave residence no
later than 12 noon the day following their last exam.
Residences close for winter break
Residences closed for winter break. Winter break
inspections (no secondary or formal inspection sheet).
Residences re-open for the winter term
First day of winter term for Undergraduate programs
Deadline to apply to be a Don for 2015-2016
Third round of Townhouse Unit Inspections
Second round of Traditional Room Inspections
Family Day - Residences open, University closed
Winter reading week - Residences open, no classes will be
held in Undergraduate programs, University open
Fourth round of Townhouse Unit Inspections
Third round of Traditional Room Inspections
Last day of Fall/Winter sessions for duration 1 and 3
classes
Final Exam Period. Residence students MUST leave
residence no later than 12 noon the day following their
last exam.
If damages are found following move-out, billing will be
processed through your student account and email
notification will be sent to your Brock email account with
charges.
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TIPS FOR MOVE-IN
MOVE-IN
DAY

Check in takes place in one hour time slots
(see Move-In Schedule on page 7).
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Have your student card in hand. If you don’t have your student
card yet, visit the Brock Card Office on move in day (Located in
Guernsey Market)
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Visit our website at www.brocku.ca/residence to print move-in
day maps and instructions for easy reference.

Make sure that all of your items are securely packed (preferably in
boxes) so that student volunteers who assist with the move will be
able to help you transport all of your items quickly and efficiently
to your room.

Clearly mark all of your items with your first and last name, as
well as building and room number/letter.

Please do not pack your items in garbage bags – they could get
mistaken for actual garbage!
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Please do not bring family pets.

Formal orientation activities begin in the evening.
If the individuals who are driving with you
to St. Catharines are planning to stay
overnight, encourage them to make their
hotel bookings early!
* Remember –there are no guests allowed
in residence during orientation week!
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MOVE-IN
DAY
MOVE-IN DAY SCHEDULE
To manage the large volume of traffic and minimize
crowding in unloading areas and residence buildings, we
have assigned specific move in times based on the location
of the residence room you will be living in.
Example: VAL504 will move in from 9am-10am;
VAL505 will move in from 1pm-2pm.
Please refer to the chart on the following
page for your designated move-in time:
Please be sure to follow
the instructions of
volunteers and staff who
will be directing traffic
throughout the day.
If you will be arriving later than your scheduled
move-in time, you must inform the Residence
Admissions office at [email protected] or we will not
be able to guarantee your space in residence. All
late arrivals are to check-in at the North Service
Desk (Earp, DeCew, Vallee, Quarry View) or South
Service Desk (Lowenberger and Village).
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You will be moving into residence on Sunday, August 31st at the time listed below:
RESIDENCE
Quarry View
Quarry View
Quarry View
Quarry View
Quarry View
Quarry View
Village
Village
Village
Village
Village
Village
DeCew
DeCew
DeCew
DeCew
DeCew
DeCew
Earp
Earp
Earp
Earp
Earp
Earp
Lowenberger
Lowenberger
Lowenberger
Lowenberger
Lowenberger
Lowenberger
Vallee
Vallee
Vallee
Vallee
Vallee
Vallee
RESIDENCE ROOM/TOWNHOUSE
Units 7-13 and 68-74
Units 35-40 and 41-46
Units 22-29 and 52-59
Units 1-6 and 75-80
Units 30-34 and 47-51
Units 14-21 and 60-67
Units 101-108; 701-708; 1001-1008; 1101-1108
Units 201-208; 401-408; 501-508; 801-808
Units 301-308; 601-608; 901-907; 1201-1208
Units 109-115; 709-715; 1009-1015; 1109-1115
Units 209-215; 409-415; 509-515; 809-815
Units 309-315; 609-615; 912-915; 1209-1215
5th floor rooms ending in A and D
5th floor rooms ending in B and C
All 1st floor rooms
th
4 floor rooms ending in A and D
4th floor rooms ending in B and C
All 3rd floor rooms
Even numbered rooms on 1st & 5th floor
Even numbered rooms on 4th floor
Even numbered rooms on 2nd & 3rd floor
Odd numbered rooms on 5th floor
Odd numbered rooms on 1st and 4th floor
Odd numbered rooms on 2nd & 3rd floor
All rooms on 4th floor
Even Numbered rooms on 2nd floor
Even numbered rooms on 3rd floor
All rooms on 1st floor
Odd numbered rooms on 3rd floor
Odd numbered rooms on 2nd floor
Even numbered rooms on 5th floor
All rooms on 2nd floor
Even numbered rooms on 4th floor
All rooms on 3rd floor
Odd numbered rooms on 5th floor
Odd numbered rooms on 4th floor
TIME
9AM-10AM
10AM-11AM
11AM-12NOON
12NOON-1PM
1PM-2PM
2PM-3PM
9AM-10AM
10AM-11AM
11AM-12NOON
12NOON-1PM
1PM-2PM
2PM-3PM
9AM-10AM
10AM-11AM
11AM-12NOON
12NOON-1PM
1PM-2PM
2PM-3PM
9AM-10AM
10AM-11AM
11AM-12NOON
12NOON-1PM
1PM-2PM
2PM-3PM
9AM-10AM
10AM-11AM
11AM-12NOON
12NOON-1PM
1PM-2PM
2PM-3PM
9AM-10AM
10AM-11AM
11AM-12NOON
12NOON-1PM
1PM-2PM
2PM-3PM
For more information about Move-In Day, visit:
http://www.brocku.ca/residence/residence-admissions/information
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ARE EARLY ARRIVALS POSSIBLE?
Unfortunately, no. Please plan to arrive at your assigned time.
Arriving on time helps to ensure traffic flow to and through campus
is maintained and that the volume of people and cars does not
cause congestion. Arriving on time also allows the University to
make special arrangements to help your move go smoothly, such as
additional staff to help direct traffic, people to help transport your
belongings, and Residence Life Staff to welcome you to your area.
HOW WILL I KNOW WHERE TO GO?
1) When you arrive on campus on Sunday, August 31st, look for a
colour coded sign with your building/residence name at one of
the two main entrances to campus.
2) Follow these signs as they take you through the internal Brock
roads to your unloading zone near your residence.
3) Volunteers will be along the route to help guide you.
4) At your unloading zone, have your move-in parking permit
visible on the dash of your car. Ensure your driver knows which
room in residence you will be staying in (This is also why you
want to label your belongings!)
5) Leave the driver with the vehicle to follow staff direction while
you (the student) go get your keys from your registration table.
6) Have your Brock card in your hand when you go to the
registration table. You will be given your keys, asked to sign to
verify that you received the proper keys, and asked to sign that
you agree to the terms and conditions of living in residence. If
you are under 18, you will need a guardian’s signature.
7) With your keys, head to your room/unit. Volunteers will likely
have unloaded your belongings and placed them outside your
room/unit.
8) After the car is unloaded, the driver will move the car to the
LONG TERM PARKING LOT. There will be several signs directing
you.
9) The driver can meet up with you at your room where hopefully
you’ll have already begun to unpack and make it feel like home!
10) You may want to leave your room door open so that you can
meet floor or house mates, but don’t leave it propped unless
you are in the room (as this is a fire hazard!)
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DECEW RESIDENCE – enter campus from Glenridge
Avenue. Follow signs to the right of the traffic circle for
DeCew Residence (located on Residence Road). Staff
will be on hand to direct you to unload along Residence
Road and/or into unloading zone J or H. You will be
required to unload your belongings onto the grass or
sidewalk, and immediately after unloading, you must
move your vehicle to where parking is permitted (Lot A).
QUARRY VIEW RESIDENCE – enter from either
Glenridge Ave. or St. David’s Rd.
Unloading zones will be available surrounding the
building. You will be directed to an area to unload
and then immediately after unloading, you must move
your vehicle to where parking is permitted (across the
street in Lot EA).
EARP RESIDENCE – enter campus from Glenridge
Avenue. Follow signs around the traffic circle for Earp
Residence and into Lot M for unloading only. You will be
directed to an area to unload and then immediately after
unloading, you must move your vehicle to where parking
is permitted (Lot A).
LOWENBERGER RESIDENCE – enter campus at the
St. David’s Road entrance. Follow signs directing you
around the Isaac Brock circle and into Lot B or D for
unloading only. You will be directed to an area to
unload, and then immediately after unloading, you must
move your vehicle to where parking is permitted (Lot
S). Overflow parking is located in Zone 2.
VALLEE RESIDENCE – enter campus from Glenridge
Avenue. Follow signs to the right of the traffic circle for
Vallee Residence (located on Residence Road). You will
be directed along Residence Road and/or into Lot K to
unload. You will be required to unload your belongings
onto the grass or sidewalk, and then move your vehicle
immediately to where parking is permitted (Lot A).
VILLAGE RESIDENCE – enter campus at the St. David’s
Road entrance. Vehicles will be directed toward the
Village via University Road West. Depending on your
court assignment, you will be directed to specific
unloading lots or roadways. Courts 1, 2 and 12 unload
in Lot P; courts 5 and 6 unload in Lot B; other courts
unload along Village Road and drives. Immediately
after unloading, you must move your vehicle to where
parking is permitted (Lot S). Overflow parking is
located in Zone 2.
Note: Driver must always remain with the vehicle!
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WHAT TO PACK
Check out our complete packing lists online at:
http://www.brocku.ca/residence/buildings/amenities
WHAT’S IN MY ROOM?
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Room Condition/Inventory
report*
Bed with a mattress (twin
size)
Want to see a residence room?
Check out our video tour at:
http://www.brocku.ca/residence/
buildings/ResidenceFacilities
Zippered mattress protector
Chest of drawers
Desk
Chair
Garbage can
Recycling bin
Book shelves
Closet space or wardrobe
WHAT’S IN MY BATHROOM?
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Garbage can
Shower curtain
Plunger
Cabinet/storage
DeCew is the ONLY residence that
is provided with toilet paper
Window coverings/blinds
Telephone handset
Internet outlet
Upon checking in, you will find
yellow carbon copies of your unit,
room, and washroom inventory and
condition report. You should
review these carefully, as the
information will be used to assess
damage and missing items upon
your move-out, for which you could
be financially responsible. Any
discrepancies you find must be
reported to your Service Desk
(preferably is person) before
4:30pm on Friday, Sept 5th.
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WHAT NOT TO BRING!
For your safety, comfort, and convenience, please do
not bring the following to residence:
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Items/furniture not listed on the “Allowable Furnishings” page
o See www.brocku.ca/residence/buildings/allowablefurnishings
Mattresses not provided by Brock
Candles, incense, or wax/oil lamps (including the plug-in kind)
Pets (not even as visitors!)
Certain appliances
o
See http://www.brocku.ca/residence/buildings/allowableappliances

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Space heaters (including fans that have a heating function)

Kegs, “bubbas”, Jello shooters, Texas mickeys, other large
containers of alcohol (see the RCGP for details), or alcohol-related
paraphernalia (i.e. funnels).
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Beer or any beer-type beverage in any type of glass bottle (cans
only!)
Ashtrays (all residences are non-smoking)
Room alteration or repair materials (paint, nails, window
treatments, putty, etc.)
Adhesive material other than the university provided double-sided
sticky pads cannot be used on residence walls/property (i.e. scotch
tape, sticky tack, duct tape, etc.)
Firearms, knives, ammunition, items intended to resemble
firearms, simulated weapons, fireworks, or other explosive/
flammable devices and any other weapon or item that is
created/intended/used to cause harm or could be seen as
intimidating.
Anything of an illegal nature (illegal, prescription, and/or nonprescription drugs for recreational purposes and/or drug
paraphernalia, etc.)
Sub woofers are permitted, but are not recommended due to noise
restrictions.
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TYPICAL TOWNHOUSE ROOM LAYOUTS
These layouts can be found online at:
www.brocku.ca/residence/buildings/b_desc
Typical Village Double Room Layouts:
Typical Village Single
Room Layout
Typical Quarry View
Room Layout
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TYPICAL TRADITIONAL ROOM LAYOUTS
These layouts can be found online at:
www.brocku.ca/residence/buildings/b_desc
Typical DeCew
Room Layout
Typical Vallee
Room Layout
Typical Earp
Room Layout
Typical Lowenberger
Room Layout
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CONTENTS INSURANCE
It is important to know that you are responsible for insuring your own
contents. Usually your parents/guardian can add it to their home
insurance plan. The Department of Residences and Brock University
are not responsible for your belongings should they become damaged
or if they are stolen.
The Department of Residences will NOT be liable, directly or
indirectly, for the loss or spoilage of food for any reason (including
appliance breakdown). If you experience appliance issues you should
report them immediately to your Service Desk.
For more information regarding allowable appliances and
recommendations, visit:
http://brocku.ca/residence/buildings/allowable-appliances
Contents insurance is insurance that pays for damage
to, or loss of, an individual’s possessions whilst they
are located within that individual’s home.
Check to see if you can add contents insurance on
your parents’ insurance policy!
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DECORATING YOUR ROOM
The Department of Residences understands that decorating is important in making
your room and unit feel like home. The Department of Residences reserves the right
to remove objectionable/inappropriate materials/writing even if in an approved area.
Below is a guideline of what is and is not allowed in residence. Please note posters
and pictures are all acceptable as long as they do not violate the Residence
Community Guiding Principles and are put up with the double-sided sticky pads that
are provided to students.
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All items must be hung with the sticky pads provided to you in your move-in
envelope. If you run out, stop by your Service Desk to pick up more, free of
charge.
Do not alter any part of your residence by drilling holes, or nailing/thumb
tacking any items to your wall or furniture.
Decorations cannot be placed over light fixtures or lamps, on or over fire safety
equipment (conduits running on wall/ceiling or door closers), near stoves or
over heating, ventilation, and air conditioning vents.
Students are not permitted to paint or wallpaper anywhere within residence.
Students are not permitted to install their own additional fixtures (lights, ceiling
fans, air conditioners, satellite dishes, antennas, etc.) or substitute Brock
University’s with their own.
Writing, chalking, drawing or marking on any surface other than white boards,
chalkboards, room mirrors or inside windows, and student room message boards
is not permitted and is considered vandalism. This restriction includes but is not
limited to: artificial snow, window/surface writers, silly string, chalk on
brick/concrete, and foam writers. Any costs to remove these products from the
inappropriate surfaces will be billed back to the students/unit occupants as in
the damages section. Please note that charges could include repainting walls if
the product leaves a residue.
Only artificial Christmas trees are permitted in residence. Dried leaves,
branches, straw, cornhusks etc. are also not permitted in residence.
Decorative strings of lights may be used throughout the year as decorations in
bedrooms and townhouse living room/kitchen areas only, and must only be used
when the student is present in the room and in a safe manner that does not
violate any other sections of the RCGP.
Students are responsible for the exterior of their unit and bedroom doors.
Decorating the exterior of the residence buildings, the surrounding shrubs
and/or trees is not permitted unless approved through the Department of
Residences.
Decorating for special events (e.g. lounge decorating competition) may go up no
earlier than 72 hours prior to the event and must be taken down/removed
within 24 hours after the event unless approved through the Department of
Residences.
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BROCK DINING SERVICES
All students living in traditional style residences are required to have a meal
plan. There are four meal plan options to choose from and all students will
automatically be assigned the Regular Meal Plan. Students have until the end
of September to change their meal plan.
Students living in townhouse style residence do not have a mandatory meal
plan, but they are able to purchase any of the traditional plans or the
townhouse meal plan if they wish to do so.
Meal plans work at all on campus food outlets as well as with some select off
campus partners.
Please visit the Brock Dining Services website for more information:
www.brocku.ca/dining-services
For all card and meal plan inquiries, please visit the Brock Card office or
website for more information: www.brocku.ca/card
For current Residence Dining Hall Hours, visit:
http://www.brocku.ca/dining-services/hours
If you have a food allergy or concern, please
contact your Dining Hall Manager at:
905-688-5550 x3372
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RECEIVING MAIL IN RESIDENCE
What is my mailing address while living in residence?
How to write your address:
Student Name
Unit or Room # and Letter
Residence Building Name
Brock University
500 Glenridge Ave.
St. Catharines, ON
L2S 3A1
Village Example:
Jane Doe
Unit 214, Room D
Village Residence
Brock University
500 Glenridge Ave.
St. Catharines, ON
L2S 3A1
DeCew Example:
John Smith
Room 232-C
DeCew Residence
Brock University
500 Glenridge Ave.
St. Catharines, ON
L2S 3A1
What if I live in Quarry View?
Your mailing address is a little different. Please DO NOT include “Brock
University” in your mailing address.
Student Name
Unit # and Room letter
Quarry View Residence
5 Norman Road
St. Catharines, ON
L2T 4E4
Where Do I Pick Up My Mail?
Quarry View residents receive all of their mail (including packages) through
Canada Post, and the superboxes are located directly in front of Quarry
View.
All other residents at Brock will receive mail to a mailbox located within
residence:
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
Village & Lowenberger mailboxes: Lowenberger main lobby
DeCew, Vallee, & Earp Mailboxes: DeCew Residence between stairwell
16 & 17
What About Receiving Packages?
Packages for students are received at the North or South Service Desk
(excluding Quarry View – see above). The Service Desks notify students about
packages by sending emails to their Brock email address. Students MUST
show student ID and sign when picking up packages at the Service Desk.
18
INTERNET IN RESIDENCE
ITS provides Internet throughout Brock campus, including residence. To access
this Internet, simply connect to BrockNet and open up your internet browser.
This should automatically re-direct you to a page, which asks for your login and
password, which will be the same as your portal login.
Residences offer full Ethernet connections in every room and wireless hotspots
in various common spaces and lounges (aside from Quarry View which is
completely wireless). Please remember to bring a RJ45 cable with you to
residence.
Please take a look at full instruction and troubleshooting information online at:
http://www.brocku.ca/information-technology /cns/internet-residence
CABLE TV IN RESIDENCE
Cable TV is provided in all traditional residence lounges and townhouse living
rooms (Village and Quarry View).
Flat screen TVs are provided in the traditional style residence lounges.
For those in Village and Quarry View Residence who would like to bring their
own TV, please note that Brock is supporting standard CATV frequencies. This
means that when you are setting up your TV, you will need to set the input to
Cable TV. If you have an older model TV which does not support this, you will
need a converter box, or use a VCR that is capable of tuning standard CATV
channels.
19
PHONE SET UP
Brock University offers local telephone service in each residence room, which also
includes voicemail. Calling cards can be used through a third party operator.
Are you trying to figure out how to set up your voice mail (answering machine
message) so that people can leave you messages?
If you have not already done so, you need to set up your voice mail by following
these simple steps:
1. Lift your handset.
2. Dial 7000.
3. Press # sign.
4. Enter the password (1st time it is 22 and your extension).
5. Press # sign.
6. You will then change the password to your own personal password.
You can now record your greeting using these steps:
1. Press 82.
2. Press 1 to record a greeting for those calling from outside Brock. (Press 2 to
record a greeting for those calling from inside Brock.)
3. Press 5 to record your message.
4. Press # sign to stop recording.
5. Press 4 to exit and return to your messages.
Once your voicemail is set up, people can leave you messages.
Don’t know what your phone extension is? It should be listed right on your phone!
Otherwise, you can visit your Service Desk to find out what your phone extension is.
EMAIL SET UP
Full & up to date information regarding student e-mail
can be found online at: www.brocku.ca/informationtechnology/email/student &
www.brocku.ca/informationtechnology/email/webmail - Using_Brock_Webmail
20
RESOURCES ON CAMPUS
Every student needs help from time to time on the road to academic
and emotional success. Brock has a variety of professionally trained
staff ready and waiting to assist you with these goals. Dons will be
happy to help you with any questions or concerns regarding your stay,
and Dons of Academics can assist you with some academic questions,
too. Here are some additional campus resources:
Student Development Centre
Schmon Tower ST400
905-688-5550 x3240 or x5484
www.brocku.ca/student-development-centre
As Student Services professionals, we support and promote the present and future wellbeing of students. We provide personal counselling, services for students with
disabilities, and learning skills workshops.
Student Health Services
Harrison Hall 905-688-5550 x3243
www.brocku.ca/health-services
Student Health Services is an on- campus medical clinic specifically for Brock Students.
They provide primary health care, prevention programs, wellness education and
strategic medical and academic partnership promoting optimal health and university
success. To book an appointment or get more information, call x3243.
Services for Students with disAbilities
Schmon Tower ST400
905-688-5550 x3370
http://www.brocku.ca/services-students-disabilities
SSWD provides services and supports to students with a documented disability. We work
within the Brock community to develop an equitable and accessible environment so
that students with disabilities are fully included in the University experience.
Campus Faith and Life
DeCew Residence R216 and R217
www.brocku.ca/campus-ministries
The Faith and Life Centre provides opportunities for friendships, education, spiritual
counseling, and personal growth. The Faith and Life Centre is a resource for faculty,
staff, and students alike. You can get involved in several groups associated with the
Centre or participate in educational, social, or spiritual events supported or led by a
Campus Chaplain.
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RESOURCES ON CAMPUS
Office of Human Rights and Equity Services
905-688-5550 x3240 or x5657
www.brocku.ca/humanrights
The Human Rights and Equity Services works to promote a respectful work and learning
environment at Brock University that is inclusive, celebrates diversity and provides all
our members with a work and study environment free of harassment, discrimination
and bullying.
Office of the Ombudsperson
BUSU Offices, Student Alumni Centre
905-688-5550 x4195
www.busu.net/services/ombudsperson
The position of Ombudsperson is as a designated neutral that provides impartial and
confidential assistance to students. Assistance in problem solving, conflict coaching,
assistance with academic concerns and appeals are some of the ways we can assist you.
Recreation Services
Walker Complex
905-688-5550 x3387
www.brocku.ca/recreation-services
The Department of Recreation Services operates the facilities in the Walker Complex,
including three gymnasia, the recreational 200m track, squash courts, the Zone fitness
centre, the Eleanor Misener Aquatic Centre (50m pool) and the Leo LeBlanc Rowing
Centre. Outside there are four tennis courts and seven playing fields. Non-credit
instructional programs offered include a full range of aquatics programs, fitness, dance,
coaching, wellness, first aid, Pilates, children's gym programs and much more.
Student Justice Centre Food Bank
The Collaboratorium (Beside Scotiabank) http://www.brocksjc.com/#!food-bank/c1jwe
The Student Justice Centre Food Bank is aimed at addressing issues of food insecurity
among Brock students by providing access to non-perishable food items to students in
need. Students have the ability to access the food bank three times per semester.
22
RESIDENCE
LIFE
WHAT IS A H/H/C/B?
Here at Brock we divide our residences up in a variety of ways. Village
residence is divided into “courts”, while Quarry View into “blocks”, DeCew
into “houses” and Lowenberger, Earp and Vallee into “Halls”. They are
commonly referred to as “HHCBs”.
There are some fantastic opportunities to get involved in residence life.
Throughout the year there are many activities and events to participate in as
well as the opportunity to participate in educational programming. Brock also
has a strong commitment to student services, ensuring that our students have
the highest quality experience both in and out of the classroom. Our
residences are a community – a community based on respect.
GET INVOLVED!
Your residence experience will be what you make of it. Within residence, various
student groups exist to provide ways for students to get involved as much as or as
little as desired. In addition, the Residence Life Staff and Residence Action Council
provide events and activities all year long. To learn more, visit us at:
www.brocku.ca/residence/residence_life
23
RESOURCES IN YOUR H/H/C/B
RESIDENCE LIFE STAFF
Head Residents (HRs)
Each residence building has a Head Resident who monitors residence life
within his/her respective building. Head Residents are the leaders of the
Residence Life staff team in their building. They assist in some administrative
decisions and in residence disciplinary matters.
Dons (Residence Life Staff)
There is one Don for each house, hall, court, and block (HHCB). Dons assist,
counsel, and refer their students to campus departments and community
services when needed, and work closely with the Head Residents to maintain
a positive sense of community within Residence. Dons are here to provide
students with one on one mentoring if they are having difficulty. Dons
complement the Counseling Services offered on the main campus for day-today issues including stress-management, complicated roommate or residence
community challenges and mental health support. You can contact your Don
when you need help with anything from school, to roommate issues, to
finding your way around the city!
Don of Activities (DAs)
Don of Activities are placed across the residence community. They have
general RLS responsibilities, but are dedicated to running energetic social
programs in residence.
Don of Academics (ADs)
Don of Academics are placed across the residence community. They have
general RLS responsibilities, in addition to being dedicated to supporting
residents in their efforts to be academically successful, and connecting
students with the broader academic resources and services of the campus.
RESIDENCE ACTION COUNCIL
Residence Action Council (RAC)
The Residence Action Council is a student governing body that includes
representatives elected from each residence house/hall/court/block.
Providing a number of services for students including organizing monthly
events for residence students, RAC has various committees such as the Public
Relations Committee, Event Committee, Food Committee and Environment
Committee. It is recommended students come to any RAC member for
assistance. RAC works closely with the Department of Residence and
Residence Life Staff to support student learning and create a comfortable
living space for residence students.
24
RESOURCES IN RESIDENCE
SERVICE DESK STAFF
Open 24/7, the Service Desks are here to help. Handling lockout keys, administrative
functions, calls for emergency assistance when needed (Ambulance, Fire, and Police),
answering the Service Desk phone, answering questions for residents and guests,
taking maintenance requests, signing guests in, and sorting mail and packages - the
Service Desk is the first response of most concerns and questions within our
residences. In most cases the Service Desk staff can answer your question, and will be
able to provide the necessary follow-up, including the dispatch of on duty Residence
Staff to handle concerns.
CUSTODIAL AND FACILITIES STAFF
Brock University is pleased to employ its own Facilities Management team to clean
public areas and maintain the residences. The university custodial staff work during
the daytime hours, with a reduced workforce on evenings and weekends, and assist in
maintaining a clean and pleasant living environment.
THE DEPARTMENT OF RESIDENCES
The team in the Department of Residences endeavors to enrich students’ university
experience through the provision of innovative programs and student-centered
services in a safe, supportive living environment that embraces diversity, fosters
mutual respect, promotes accountability and encourages good citizenship.
25
ORIENTATION WEEK
To assist with the settlingin period, please note that
there are no guests
allowed in residence
during orientation week,
as well as during the first
week of school in January.
Brock University’s Student(s) Union, along with the other partners on the Orientation
Week Steering Committee, work hard to organize an orientation week for new
students. They plan exciting and unique events for each year’s O-week that create
memories to last a lifetime!
With events going on every night of the week; from comedy, to dancing, to paint
parties, to Shinerama... This may just be the best week of your life.
We suggest that in order to take full advantage of this experience, you should get as
involved as possible! This means meeting other students, exploring the campus, going
outside and of course coming out to any and all events as listed on the O-week
website! The BUSU website is a complete directory of ALL O-week events, both Brock
University and BUSU. Remember to swipe for Experience BU!
The best way to learn what’s happening is to ask questions, and the best place to ask
questions is through this website or in person at the Vendor Fair!
Seeing as there are so many different things to do and people to see, take some time
now to check out the Events and Calendar links to learn exactly what each event is
about and when it begins.
If you have any questions or concerns about ANY event, program or service that BUSU
offers during O-week or throughout the year, feel free to contact them! More
information about orientation week can be found online with BUSU at:
www.busu.net/oweek
26
RESIDENCE COMMUNITY GUIDING PRINCIPLES
The residence community is a unique environment in which we aim to balance
residents’ needs as well as their academic successes during the students’ time in
residence. For this purpose, Brock University’s Department of Residences has created
a document entitled Residence Community Guiding Principles which defines
unacceptable behaviour, outlines the levels and types of infractions, and describes in
detail both the manner in which infractions are enforced and the kinds of sanctions
applied. Residents are expected to read, understand and abide by the information
contained in this document. You electronically agree to this document when
submitting your residence application, and also will sign an agreement upon check-in
to residence. So, it is a good idea to have a look at this document prior to your arrival!
The RCGP can be
found online at:
http://www.brocku.
ca/residence/reside
nce_life/rcgp
The goals of the Guiding Principles are as follows:



To provide students with clear information about what is expected of them
while living in residence
To provide Department of Residences and Residence Life Staff with a resource
that outlines specifically the course of disciplinary action for any unacceptable
behaviour
To illustrate to students the importance of cooperation while living in the
residence community.
27
QUIET HOURS
Sunday to Thursday 11:00PM to 8:00AM Friday and Saturday 1:00AM (Sat/Sun) to 8:00AM
Extended quiet hours are implemented during December and April exam
periods. Starting on the last day of classes, quiet hours are extended to 22
hours daily with only two hours for less quiet activities—Sunday through
Friday 7-9pm and Saturday 9-11pm. During these two hours noise should not
be excessive.
If you are concerned about noise within the quiet hours, please call your
Service Desk (x3706 or x4311) to report a noise complaint.
Respect Hours are in effect 24 hours a day, 7 days a week.
Full information on quiet hours in residence can be found online
in the “Residence Community Guiding Principles” at:
http://www.brocku.ca/residence/residence_life/rcgp - respect
28
IR NOTIFICATIONS
What is an “IR”?
IR stands for “Incident Report” which is documentation that is written up to
record an infraction of the Residence Community Guiding Principles.
Our approach to discipline in residence at Brock is designed to address
unacceptable behaviour in a systematic, progressive manner (i.e.
consequences become more severe for repeated or more serious misconduct).
We also recognize that intent, impact, and extenuating circumstances may be
contributing factors in some situations. As such, some types of behaviour may
fall within more than one level.
Level One Infractions: (1-2 points) Behaviour by an individual(s) that
interferes with the rights of another individual(s) to the peaceful use and
enjoyment of his or her space in residence.
Level Two Infractions: (2-3 points) Behaviour by an individual(s) that creates
a significant nuisance and/or disturbance to an individual(s) or community.
Level Three Infractions: (3-4 points) Behaviour by an individual(s) which:
endangers the safety and security of themselves or another individual(s);
and/or compromises personal or university property; and/or attacks the
dignity/integrity of an individual(s); and/or breaks the laws of the land.
Administrative Infractions (points based on severity of infraction) are related
to how you use your assigned space in residence, and whether you abide by
the terms of the Residence Agreement; they typically involve misuse or loss
of university property. Examples of Administrative Infractions include but are
not limited to: damages, commercial use of residence space, lost keys, and
subletting; each of these infractions are described in the Residence Facilities
section of Infraction Categories.
Sanctions for Infractions range from a Verbal Warning to Eviction from
residence.
Full information on quiet hours in residence can be found online in
the “Residence Community Guiding Principles” at:
http://www.brocku.ca/residence/residence_life/rcgp
29
RESIDENCE LOUNGES
All residents at Brock will have access to a lounge space. There are some common
lounges located around campus for the use of all residents. Please make use of these
lounges as extensions to your living space, using them to study, relax, meet with
friends etc.
CAPTAIN JOHN’S (CJ’s) LOUNGE IN DECEW RESIDENCE
Available for use by all residence students at Brock. Offers low-cost activities such as
board games, pool, ping-pong and foosball, as well as large screen TV (with
DVD/bluray and VCR), flat screen TV, karaoke and many couches and tables.
LOWENBERGER 134
Available for use by all residence students at Brock. Offers access to a microwave,
large screen TV (with DVD/bluray and VCR) and some couches and tables. L134 is a
convenient place to relax or study while doing laundry!
TRADITIONAL RESIDENCE LOUNGES
Traditional residents have access to a lounge or common area that will include a
kettle, microwave and cable TV that they are free to use responsibly.
Please note that there are additional lounges in residences that can be “booked” or
used by specific residents for specific purposes. To inquire about these lounges please
contact your Service Desk.
30
GUEST SIGN IN
Who Qualifies as a “Guest”?
Any non-resident of Brock University Residences. Students must accompany any
visitors (guests and/or fellow residents from other areas) at all times. Students may
only have guests for 6 nights per month, with no more than 2 guests on any occasion
(i.e. do not invite groups of more than 2 friends to visit you in residence at any one
time). Guests may not visit for more than 3 nights in a row. In the event of an
extenuating circumstance, students may ask for permission from the Residence Life
Coordinator to have a guest for more nights than indicated above. Students must be
considerate of other students who share their living space while having guests and let
their roommate/unit mates know when they will be hosting a guest. Guests must
sleep in their hosts assigned living space and not in lounges or other common spaces.
How Do I Sign-In My Guest?
Upon arrival, any guests in residence must be signed in and issued a residence guest
wristband at the North or South Service Desk. There is no charge to sign a guest in,
and for the safety of everyone in the residence community, non-registered guests (i.e.
guests who are found without wristbands) will be asked to leave residence and/or
escorted from campus. If a guest is found without a wristband after 11pm, they may
be asked to leave.
Orientation Week Guest Guideline
Students are not permitted to have any non-Brock residence guests in the evenings
during Orientation Week (from move-in Day until the following Monday). Students are
permitted non residence guests during the day up until 6pm. Residence students may
visit other residence buildings as guests of a resident of that residence. All residence
students will be issued a wristband for the week, which will act as identification and
for the purposes of admission to Orientation Week events. Students must wear their
wristband for the entire week, students who remove their wristband will be
responsible for paying for a new wristband.
January Guest Guideline
Students are not permitted to have any non-Brock residence guests in the evenings
during the first seven (7) days of school in January. Students are permitted guests
during the day up until 6pm. Residence students may visit other residence buildings as
guests of a resident of that residence.
Full information on having guests in residence can
be found online in the “Residence Community
Guiding Principles” at:
www.brocku.ca/residence/residence_life/rcgp
31
If your guest needs a parking
pass for the night, you can
purchase one for them at
your Service Desk when you
sign them in!
32
RESIDENCE SERVICE DESKS
North Service Desk: x3706 (Serves DeCew, Vallee, Earp, and Quarry View residents)
Located at Stairwell 14 of DeCew Residence
South Service Desk: x4311 (Serves Lowenberger and Village residents)
Located in the lobby of Lowenberger Residence
Open 24/7, the Service Desks are here to help. The Service Desk Staff will be able
to answer your question or will point you in the right direction. We also provide
the necessary follow-up, including the dispatch of on-duty residence staff to
handle concerns.
The Service Desks are responsible for providing administrative services which
include: providing keys & swipes for lockouts, calls for emergency assistance when
needed (Ambulance, Fire, and Police), answering the Service Desk phone,
answering questions for residents and guests, taking maintenance requests,
signing guests in, and sorting mail and packages - the Service Desks are the first
response of most concerns and questions within our residences.
If you have a question or concern of a sensitive nature, please note that the
Service Desks provide confidential assistance and cannot give out any student
information (phone numbers, room numbers, etc.) to ANYONE. This includes
friends, parents and other departments in the University.
33
HOW TO REPORT A MAINTENANCE CONCERN
When maintenance is requested, you are authorizing a Brock
University staff member or authorized contractor to enter your
room/unit without further notification being given.
To report a maintenance concern you should contact the appropriate
Service Desk in one of three ways:
Village and Lowenberger:
IN
PERSON
BY
PHONE
BY
EMAIL




DeCew, Vallee, Earp and
Quarry View:
Go to the South Service Desk
located in the main lobby of
Lowenberger Residence.
Go to the North Service Desk
located in DeCew Residence at
stairwell 14.
Village and Lowenberger:
Dial x4311 from your room phone.
DeCew, Vallee, Earp and
Quarry View:
Dial x3706 from your room phone.
Village and Lowenberger:
Email [email protected]
DeCew, Vallee, Earp and
Quarry View:
Email [email protected]
The most efficient way to report maintenance is either by phone
or in person, so that we can ask questions to get all the details
we need to help solve your maintenance problem.
Don’t wait to report maintenance issues until they become an
emergency! Report them as soon as they occur, as most repairs
are made during normal business hours.
Please be aware that problems are prioritized, and are usually
responded to within three to five business days.
Any Internet, cable, or phone problems should be reported
directly to Information Technology Services at x4357. The ITS
Help Desk is located within the Campus Bookstore.
34
GENERAL PROBLEMS AND SOLUTIONS
When maintenance is requested, you are authorizing a Brock University
staff member or authorized contractor to enter your room/unit without
further notification being given.
Listed below are some common occurrences that you may encounter living
in residence, and steps you can take to solve the problem, as well as, ways
to obtain the information the Service Desk will need in order to help you:
Toilet
Overflowing?
Door is
Difficult to
Open?
Drain
Clogged?
No Power?
Don’t ever flush a clogged toilet.
Is water spilling over the edge of the bowl? Turn off the
valve at the base of the toilet.
Clean up any and all water on the floor to prevent costly
water damage.
Use the plunger in your washroom until the water goes
down.
Plunging doesn’t help? Leave the water off, put a sign on
the toilet, and contact your Service Desk.
As the weather changes, the metals in the door frame may
expand and contract which can affect unlocking and
locking your door.
When you are turning your key, gently pull the door
towards you to alleviate pressure on the latch.
To prevent damage, or the door jamming, don’t slam the
door. Pull it closed.
Remove any hair/food/debris that is sitting in the drain,
keep pulling/clearing until it is all out.
Invest in a drain cover to stop hair/food/debris and
regularly clear all items from the drain cover.
Do NOT use Draino or other abrasive/harsh products as this
can damage the pipes. If you are still having problems, call
the Service Desk.
Is it the item that you had plugged in that is not working?
Try another appliance.
Check the reset buttons on any power bars to see if the
power bar has tripped.
Check nearby outlets. Note if any lights are affected.
Bathroom outlet? These are unique and have a TEST/RESET
button on them. Try pushing the RESET button.
Quarry View kitchen? Check the outlet by pushing the
RESET button.
35
GENERAL PROBLEMS AND SOLUTIONS
When maintenance is requested, you are authorizing a Brock University staff
member or authorized contractor to enter your room/unit without further
notification being given.
Listed below are some common occurrences that you may encounter living in a
Townhouse Unit, and steps you can take to solve the problem, as well as ways
to obtain the information the Service Desk will need in order to help you:
Fridge/Freezer
Not Cold?
Ensure that the fridge is set to mid-range temperature.
Ensure that the door is fully closing.
Ensure that the fan at the back of the freezer is not blocked
by too many items in front of it.
Stove
Burners/Oven
Not Working?
Check that the burner rings are plugged in fully.
Check that the timer has not been set.
Call the Service Desk to report the maintenance concern and
have accurate information as to what is working and what is
not.
No Hot Water?
No Heat?
How many people showered before you? (Does the tank need
time to reheat?)
Check at least two other water sources i.e. Kitchen sink,
bathroom sink, or shower.
Is there any warm water or is it just cold?
Check that your thermostat is set to heat and the fan is set to
Auto.
Check to see what temperature the thermostat is set to and
what the actual temperature is reading.
Check floor vents on all levels to see if the vents are open,
and if any air is coming out at all. Is the air hot or cold?
Check if you have hot water.
Call the Service Desk as soon as possible to report a
maintenance concern.
36
USEFUL
FACILITIES
INFO
LOST KEY(S) OR SWIPE?
Lost or found keys should be reported
immediately to a Residence Service Desk for your
safety and the safety of those around you. Charges
for replacement keys and/or lock changes are
billed to your student account. Lending any residence key or swipe card to
anyone is prohibited. Students are not permitted to copy their residence keys
or cards.” Lending out your keys or attempting to duplicate them is
considered a level 2 or 3 infraction. Please refer to your copy of the RCGP or
online for more detail on the infraction system. See below for information
regarding temporary key(s)/swipes.
KEEP YOURSELF AND YOUR BELONGINGS SAFE!
All windows, bedrooms, and front doors are equipped with locks, and it is
essential that you take the precaution to make sure everything is locked
when you leave your room/unit. Also if there are any locks in your
room/unit/building that are not working properly, report them to the Service
Desk immediately as repairs take place during normal business hours
(Monday-Friday 8:30am-4:30pm). Failing to report a non-functioning lock,
leaving a door unlocked or granting open access to one’s space will not be
accepted as an excuse for any damage or infraction that occurs in a
student’s space. Village front doors lock as soon as they are closed so always
make sure to pull (not slam) the door closed tightly and be sure to have your
keys with you as your unit mates will not always be there to let you in (and it
is an unfair expectation to think they should be!). Slamming doors will cause
the door to jam and become inoperable. All other buildings require you to
lock the door with your key or swipe.
LOCKED OUT?
Your Service Desk can help you by signing out a temporary set of
key(s)/swipe! Progressive charges exist for taking out temporary swipes or
keys from the Service Desks; a $5 per day fee is also applied.
If you have lost your student set of keys and know that you will not find them
within seven days, a lock change will be initiated at your expense. As noted
above, report lost key(s)/swipes right away!
37
REPLACING YOUR STUDENT CARD
Visit the Brock Card Office during business hours to replace your lost/
stolen/damaged Brock ID Card. If your card has been lost/stolen/damaged
during non-business hours, please proceed to your Service Desk to obtain a
temporary card in order to access your residence room.
Office Location
The Marketplace Main floor Schmon Tower Hours: Monday – Friday, 8:30 am – 4:30 pm
Lost/Stolen Cards
To replace a lost or stolen Brock Card bring a valid government issued piece
of photo I.D. to the Brock Card Office and a new card will be issued to you for
a $40 replacement fee (or a $25 replacement fee for Village residents) if you
are living or working in a residence that requires swipe access. The Brock
Card office can accept cash, debit, Visa, and MasterCard payments for
replacement ID cards.
Damaged Cards
To replace a damaged card (either broken, or demagnetized) bring the
damaged or broken card to the Brock Card Office (even if in pieces) and have
a replacement card issued at no charge. The applicable replacement fee will
be charged if you cannot turn in the damaged card at the time the
replacement card is being issued. If your card has been willfully damaged
(holes punched in magnetic stripe etc.), the applicable replacement fee will
be charged.
Visit www.brocku.ca/card/about/replacing-your-card for more information.
38
FIRE
SAFETY
Residents, guests, and staff are expected to exercise
care and good judgment with regard to their own
personal safety and the safety of others. Students may
be in violation of the RCGP and/or other policies if
they cause an unsafe situation for other students
including, but not limited to, propping open exterior
doors or tampering with light bulbs in hallways,
stairwells or elevators.
Students are expected to ensure that their living environment is safe and free
from life safety hazards. This includes:



Not overloading plugs
Using CSA approved, surge protected power bars and extension cords
Using the approved appliances only in approved locations and ensuring that
items such as curling irons or hair straighteners are unplugged when not in use.
Fire safety equipment must be respected:


Discharging fire equipment, interfering with the normal operation (e.g. covering,
removing wires or batteries), tampering with or using any fire prevention or
detection equipment for any thing other than the intended purpose is
prohibited.
Attaching, covering or hanging items from any door closers, fire safety/detection
equipment, or the wiring leading to it is prohibited.
Students who fail to report a non-functioning life safety device may also be
subject to disciplinary action.
Certain Items are not permitted in residence:




Candles, incense, or wax/oil lamps are not permitted in any residence. This
includes lighting/burning as well as possession.
Any student required to light or burn candles/incense based on religious grounds
must seek and receive prior written permission from his or her Residence Life
Coordinator.
Using and/or storing any combustible fuels (i.e. propane tanks, lighter fluid, etc)
(either empty or full) indoors, or any appliance requiring combustible fuel
(including fondue sets) is not permitted in any residence.
See the RCGP and the “Allowable Appliances” document for more details.
Tampering with life safety equipment may result in
a charge of $75 plus applicable repair or
replacement costs plus further sanctions.
39
TRADITIONAL RESIDENCES:
SMOKE/HEAT DETECTORS
All traditional residences are equipped with smoke/heat detectors in
the bedrooms and hallways.
Department of Residences staff will set off these detectors on the
second Wednesday of each month to ensure that the detectors in
your building are working properly. You are not required to evacuate
during these tests and these tests alone.
You will be notified by email (to your Brock student email account) of
the test time/date, signs will be posted on main entrances/exits and
it will also be noted on our website as well as on the Brock Residences
Facebook and Twitter accounts. Details are provided on how to tell
the difference between our test and a real alarm.
Tampering with life safety equipment is a very serious offence that is
addressed in the Residence Community Guiding Principles. It can also
be enforced by the St Catharines Fire Department, with substantial
fines (can be up to $2500 for tampering) levied directly against you,
the occupant, in addition to charges from the Department of
Residences.
Smoke can cause death, so do not disconnect a smoke detector or
ignore a beeping detector, as they are present to save lives.
2014/2015 FIRE ALARM TEST DATES




September 10, 2014
October 8, 2014
November 12, 2014
December (Over Winter
Break)




January 14, 2015
February 11, 2015
March 11, 2015
April 8, 2015
40
TRADITIONAL RESIDENCES:
FIRE SAFETY
All residents must vacate the building immediately when the fire alarm
sounds. Please exit the building in an orderly fashion via the nearest fire
exit. Close and lock bedroom doors as you are leaving, and please do not
use the elevator. Once outside the building, go to the marshaling area
as indicated to you by your Don. Do not remain in doorways or near the
building and please remain off roadways to ensure that fire trucks and
emergency vehicles are not blocked. Remain outside the building until
given the all clear to return by Campus Security.
Please note: Your room may be entered by Department of Residences
Staff, Campus Security and/or the Fire Department without knocking
during an alarm.
Fire extinguishers are located
throughout corridors in all Traditional
Residences, usually near stairwells.
Pull stations are located at all
stairwell exit doors. If you discover
a fire, activate the nearest fire alarm
pull station.
Every house and hall in traditional residences will
have volunteer “Fire Wardens” who will assist in
evacuations during fire alarms. Dons will ask for
volunteers at their first community meeting in
September, and all volunteers will receive 30-45
minutes of training about fire alarms so please follow
their lead. They are trying to help you exit safely.
41
TOWNHOUSE RESIDENCES:
FIRE SAFETY
Each unit is equipped with a fire extinguisher in the
vestibule/entranceway to the unit. The extinguisher must be left in
the mount, as emergency personnel must be aware of the fire location
within the units.
Tampering with fire extinguishers for any purpose other than the
control of a fire is prohibited and could lead to financial consequences.
Tampering includes removing the metal safety pin, removing the
plastic seal holding the metal pin in place, and/or discharging the fire
extinguisher.
If an extinguisher is discharged or lost, contact the Service Desk
immediately so that a replacement can be given and/or clean up can
be arranged. If an extinguisher is taken because the unit front door is
left open, the occupants of the unit are responsible!
Regular inspections of unit/room will
occur (see important dates for timing) to
make sure that they are kept in a
reasonable condition and that the fire
and life safety equipment is working
properly. Students will be notified if
special entrance is required for nonemergency maintenance. No notice will
be given for emergency maintenance,
monthly detector testing, or for
requested maintenance. STUDENTS
CANNOT REFUSE ENTRANCE TO UNITS
FOR MAINTENANCE, DETECTOR TESTING,
EMERGENCIES OR REGULAR INSPECTIONS.
42
TOWNHOUSE RESIDENCES:
SMOKE/CARBON MONOXIDE DETECTORS
Each townhouse unit is equipped with a combination smoke/carbon monoxide
detector on each townhouse level, and, in Village only, a smoke detector in each
bedroom.
Department of Residences staff will enter your unit once monthly to ensure that the
detectors in your unit are working properly. Tampering with life safety equipment is a
very serious offence that is addressed in the Residence Community Guiding Principles.
It can also be enforced by the St Catharines Fire Department, with substantial fines
(can be up to $2500 for tampering) levied directly against you, the occupant, in
addition to charges from the Department of Residences.
If you suspect carbon monoxide is present (detector activated and occupants
experiencing nausea, fatigue, headaches) you need to leave the unit immediately. If
you can, open up the windows to provide fresh air and leave the unit. Immediately
contact your Service Desk from a separate location who will dispatch Campus Security
to attend. Wait for help to arrive to assess the situation before re-entering the unit.
Smoke/Carbon Monoxide can cause death, so do not ignore or disconnect a beeping
detector, as they are present to save lives.
How do you make sure that the detectors work?
Residence Facilities staff will
enter your unit each month to
test the detectors
Advance notice is NOT
provided
A contractor does an annual
test and check of all detectors
in all residences
I set the detector off while cooking! Now what?
Do not take them down!
Wave a dishtowel under the
detector & open a window
Cooking is NOT an excuse to
tamper with the detectors
My detector is beeping without instigation! What do I do?
Pay attention to any beeping or verbal
messages from the detector, and from which
room it is coming
Call your Service Desk to report the beeping
and give as much detail as possible.
43
Over the years, we have discovered some very common household items that can
be considered very serious fire hazards:
Halogen Lamps
Bulbs become very hot and will start a fire if accidentally knocked over and left unattended
Scented Plug-Ins
Always be sure to unplug if
empty.
If there is a night light built in,
and it starts flickering, unplug
it right away.
Plug ins that melt scented wax
or oil are not permitted in
residence.
Hair Straigheners/Curlers/Irons
Unplug everytime you are finished, as this will
ensure that the straightener/curling iron is off.
Never leave straighteners/curling irons
unattended.
Propane Tanks/BBQs
Any appliance using
combustible fuel cannot
be stored or used indoors.
Only permitted in
Quarry View and
Village residences.
Must be stored and used
at least 10 metres from
the building.
Any found in disrepair,
in close proximity, or in
unit will be removed.
Smoking
Smoking is not allowed inside any Residence
Building.
Smoking is only allowed in designated areas on
the campus.
Appliances
Are to be used in the kitchen area only, never
left unattended while in use.
Should be unplugged and/or turned off when
not in use.
Power Bars
Use CSA approved power bars.
Do NOT overload them!
44
CLEANLINESS INSPECTIONS
RESIDENCE CLEANLINESS STANDARDS
Here at Brock University we are proud to offer well-maintained residences for you to
stay in. Part of this maintenance includes ensuring that residences remain clean
throughout the school year and are left clean on move out. For this reason, we have
several inspections that take place throughout the year, during which Department of
Residences staff enter your Unit/Bedroom/Washroom and rate the level of cleanliness.
These cleanliness inspections exist in order for you to live in a safe, secure and healthy
environment, and we encourage you to view them as a positive experience.
Residents are responsible for bringing their own cleaning tools and products and for
using products as directed on the label and only on the surfaces suggested. It is
important to discuss standards with your housemates, roommates and bathroom-mates
early on so everyone has the same expectations and cleanliness is maintained from the
beginning. If you fail an inspection, a follow up inspection will be scheduled. It is our
hope that the level of cleanliness will have improved prior to this inspection, but if it
has not, we are required to send custodial services in to clean at your expense.
Residence students are expected to maintain an acceptable level of cleanliness in all
living spaces, shared or personal. The Department of Residences will conduct regular
inspections of all student living areas to ensure that all areas are kept clean and tidy so
that damages and health issues do not arise due to lack of proper cleaning.
Inspections will be conducted approximately five (5) times throughout the academic
year. Students will receive email notification to their Brock email account from the
Residence Facilities Team the week prior to inspections. The dates will also be
published in advance on the residences website - they will be noted on the “events”
section. Also see the “Important Dates” section in this handbook (Page 4).
Issues of cleanliness can be documented at anytime including but not limited to:




Fire extinguisher checks
Preventative maintenance and maintenance calls
Winter break shut down
Anytime a Brock staff member identifies an issue when they are in a unit/
bedroom/washroom.
Cleanliness standards are also outlined on line and on inspection forms for student
reference. All residents share equal responsibility for the cleanliness of common areas.
Roommate conflicts WILL NOT be considered as justification for cleanliness issues. All
areas will be assessed and given a ranking from 1 (health concern)-10 (excellent). A
ranking of 5 or below will be considered a failure. A ranking of 6 will be considered as a
marginal pass wherein conditions must be improved prior to the next inspection. If areas
have not improved consecutively ranked at level 6, residents will receive
a level 5 (fail).
45
INSPECTION DATES FOR 2014/2015
Townhouse Inspections
1st. September 22nd, 2014 through September 26th, 2014
2nd. November 17th, 2014 through November 21st, 2014
---------- Winter Break Inspections ----------3rd. February 2nd, 2015 through February 6th, 2015
4th. March 23rd, 2015 through March 27th, 2015
Traditional Inspections
1st. September 29th, 2014 through October 3rd, 2014
---------- Winter Break Inspections ----------2nd. February 9th, 2015 through February 13th, 2015
3rd. March 30th, 2015 through April 2nd, 2015
BEDROOM CLEANLINESS INSPECTIONS
Student bedrooms are also required to maintain a minimum standard
of cleanliness. Bedroom inspection failures will be subject to a $10
administration fee and subsequent re- inspections. Students who are
unable to maintain minimum cleanliness standards in their bedrooms
will be subject to disciplinary and educational sanctions.
All charges for failed inspections will be placed directly onto the
student account. An email will be sent to the student’s Brock email
account providing notification that the charge has been placed on the
account.
It is important to note that all occupants
are jointly responsible for any common
areas, and individually responsible for
their bedrooms. In the case of a double
room, both occupants are equally
responsible for any charges incurred.
46
INSPECTION FAILURE CONSEQUENSES
As per the Residence Cleanliness Standards document, students receiving
a failure may expect the following consequences:
First
Failure
Second
Failure
•Students who fail their first nspection will be subject to a $50 unit
administration fee to be shared among all occupants of the townhose
(plus a $10 bedroom fee for bedrooms that fail which will be assessed to
the occupant of that bedroom only).
•The unit will be reinspected approximately seven to ten days later and
units that still fail will be cleaned by University custodial staff at the
students' expense.
•In addition, students will receive one disiplinary point, and will be given
a warning regarding cleanliness standards.
•Students who fail their second inspection will be subject to a $50
unit administration fee to be shared among all occupants of the
townhose (plus a $10 bedroom fee for bedrooms that fail which will
be assessed to the occupant of that bedroom only).
•The unit will be reinspected approximately seven to ten days later
and units that still fail will be cleaned by University custodial staff
at the students' expense.
•In addition, students will receive one disiplinary point, and will be
placed on probation.
Third
Failure
•Students who fail their third inspection will be subject to a $100
unit administration fee to be shared among all occupants of the
townhose (plus a $10 bedroom fee for bedrooms that fail which will
be assessed to the occupant of that bedroom only).
•In addition, students will receive 2 disciplinary points, one for
violation of the cleanliness standards, and one for failure to comply
with staff due to the repeated violation) and will be suspended
from residence for an amount of timie not to exceed one week.
Fourth
Failure
•Students who fail their fourth inspection will be subject to a $150
unit administration fee to be shared among all occupants of the
townhose (plus a $10 bedroom fee for bedrooms that fail which
will be assessed to the occupant of that bedroom only).
•In addition, students will receive 3 disciplinary points, one for
violation of the cleanliness standards, and two for failure to
comply with staff due to the repeated violation) and will be
evicted from residence for the remainter of the school year.
47
Keep your home at
Brock clean!
48
TRADITIONAL RESIDENCES:
CLEANING SUPPLIES
Here is a list of some items we suggest bringing to clean:
Suggested Traditional Bathroom Cleaning Supplies:








Toilet bowl cleaner & toilet brush
Non-abrasive tub/shower cleaner
All-purpose multi-surface cleaner
Sponges
Gloves
Cleaning cloth
Mop & bucket
Laminate/tile floor cleaner
Suggested Traditional Bedroom Cleaning Supplies





All-purpose cleaner
Cleaning cloth
Duster
Small garbage bags
Vacuums are provided at the North Service Desk and South
Service Desk at no charge.
49
TRADITIONAL RESIDENCES:
CLEANING STANDARDS AND TIPS
All traditional residence students are expected to keep personal and
shared living areas clean and to adhere to the proper removal of
garbage and recycling.
It is important that residents of Vallee, Earp and Lowenberger are
aware that they are responsible for cleaning not only their bedroom
but also their shared bathroom. It is the residents’ responsibility to
supply toilet paper and cleaning tools & supplies themselves.
It is important to note that residents of DeCew are NOT responsible
for cleaning their shared bathroom. The University has custodial staff
who will ensure that DeCew washrooms are clean and stocked with
toilet paper; however, it is the residents’ responsibility to keep their
bedrooms clean.
It is important to discuss standards with your roommates and/or
bathroommates early on so everyone has the same expectations and
cleanliness is maintained from the beginning.
Residents are responsible for bringing their own cleaning tools &
products and for using products as directed on the label and only on
the surfaces suggested (e.g. Lysol wipes disinfect but don’t clean).
50
TOWNHOUSE RESIDENCES:
CLEANING SUPPLIES
Here is a list of some items we suggest bringing to clean:
Suggested Townhouse Kitchen Cleaning Supplies:






All-purpose cleaner
Cleaning cloth
Sponges
Large garbage bags
Oven cleaner
Oven drip trays and burner drip trays
Suggested Townhouse Bathroom Cleaning Supplies:








Toilet bowl cleaner & toilet brush
Non-abrasive tub/shower cleaner
All-purpose multi-surface cleaner
Sponges
Gloves
Cleaning cloth
Mop & bucket
Laminate/tile floor cleaner
Suggested Townhouse Bedroom Cleaning Supplies:





All-purpose cleaner
Cleaning cloth
Duster
Small garbage bags
Vacuums are provided at the North Service Desk and South
Service Desk at no charge.
51
TOWNHOUSE RESIDENCES:
CLEANING STANDARDS AND TIPS
All Townhouse residence students are expected to keep personal and shared living
areas, as well as, the exterior of their room/units clean and adhere to the proper
removal of garbage and recycling.
Townhouse residents are responsible for bringing their own cleaning tools and products
and for using products as directed on the label and only on the surfaces suggested. (ie.
Oven cleaner only in the oven).
It is important to discuss unit standards with your housemates early on so everyone has
the same expectations and cleanliness is maintained from the beginning. It is highly
recommended that you develop a cleaning schedule together to divide responsibilities
equally.
We have included a sample chart, designed for Village units, below:
Unit Area
Vestibule
- Take out recycling &
garbage
- Mop floor
- Wipe walls
- Shake out/ vacuum mat
Main Floor Bathroom
- Clean toilet, sink, & shower
stall
- Wipe mirror & counter
- Empty garbage
- Sweep & mop floor
Kitchen Area
- Take out garbage
- Wipe counters, cupboards,
fridge, stove, & table
- Clean sink(s)
- Sweep & mop floor
Living Room Area
- Tidy furniture
- Vacuum all floors (living
room, all stairs & landings)
Alternate Floor Bathroom
- Clean tub, sinks, toilet
- Sweep & mop floors
- Wipe counters, mirrors, and
cupboards
- Empty garbage
Week 1
Week 2
Week 3
Week 4
Week 5
A Room
B Room
C Room
D1
Room
D2
Room
B Room
C Room
D1
Room
D2
Room
A Room
C Room
D1
Room
D2
Room
A Room
B Room
D1
Room
D2
Room
A Room
B Room
C Room
D2
Room
A Room
B Room
C Room
D1
Room
An editable version of the cleaning schedule can be found @
www.brocku.ca/residence/residence_life/publications
52
TOWNHOUSE RESIDENCES:
CLEANING STANDARDS AND TIPS
There are certain items that may not be included in the regular
weekly schedule but are very important to the overall cleanliness
of your unit:
Dishes
Dishes are a big part of kitchen cleanliness. It may work out best that each
student does his/her own dishes but that you set timelines for them to be
washed ie. Daily, after each use etc. It may also be helpful to decide what
that includes, for example, drying and putting dishes away and not leaving
them out to dry.
Oven
Your oven should be cleaned approximately once a month depending on how
frequently it is used. You can purchase oven cleaner at the grocery store
and simply follow the instructions on the can. Be sure the oven is wiped out
thoroughly afterward. To save on cleaning, purchase a flat tin foil sheet that
can be placed on the bottom of your oven and cover your oven racks in tin
foil.
Stove Top
It is a good idea to wipe the stove top after each use. It is also wise to
invest in aluminum drip pans to help keep your burners clean as food left
over time can be very difficult to clean off, and can also become a fire
hazard. Change the drip pans regularly.
Fridge
Your fridge and freezer should also be wiped out on a monthly basis simply
using a cloth and a little dish soap. An open box of baking soda is a great
investment to absorb odors. If you find that the fridge is freezing your food,
check the dial located in the freezer compartment and make sure it is set
between 4 and 5. Each student should go through the fridge and freezer on a
monthly basis and get rid of any expired foods or uneaten leftovers. This
will make more room for everyone and prevent mold and odors.
Storage
Your storage room should always be kept organized. If you are in Village, DO
NOT pile items over/in front of the access hatch as Maintenance Staff must
always be able to access the utility room should the need arise, so the door
must always be accessible.
 Courts 1-6: the access hatch is in your storage room floor
 Courts 7-12: the access hatch is in your living room wall
53
54
CLEANLINESS INSPECTIONS



Vacuum
After vacuuming the unit, be
sure to empty the collection
container of your vacuum
HELPFUL
TIPS
In Village Residence, you have a
central vac unit located in your
storage room. To empty,
remove the base of the
canister, (it is held on by two
clips) empty it into a garbage
bag and then reattach it.
All other residences can sign out
a vacuum from the Service
Desks free of charge.





Bathtub
Always ensure that shower doors
are completely closed when
showering to avoid costly water
damage to the kitchen ceilings and
mop up any water that may spill
over.
Scrub the tub with a bleached
based bathroom cleaner and a
sponge. If kept up, cleaning a tub
does not take much effort.
Shower ceilings should be cleaned
using a cloth and some warm water
mixed with bleach.
Always be sure to use the exhaust
fan when showering to prevent
build up of humidity in the
bathroom, which can result in mold
growth on the ceiling.
NOTE: Lysol wipes don’t clean or
remove dirt from surfaces! They
only disinfect!
55
CLEANLINESS INSPECTIONS





Toilets
Little effort is required to keep a
toilet clean.
HELPFUL
TIPS
Purchase a toilet brush and a toilet
cleaner.
Use the brush to clean the bowl and
use a cleaning product and paper
towel to wipe seat and the base of
the toilet.
Should one of your toilets ever
overflow, there is a shut off valve
at the base of the toilet, near the
wall. That will turn off the water
and prevent any damage.
Simply turn the handle until the
water stops running and contact the
Service Desk to report it. Mop up
any excess water




Garbage and Recycling
Take garbage & recycling
straight out to the nearest
dumpster or recycling
container. Do NOT pile it in the
vestibule.
DO NOT leave garbage or
recycling outside of your unit.
Those items can attract mice,
raccoons, or skunks.
Also be sure to rinse out any
bottles, jars, or cans before
putting them in the recycling
bin.
Remember – divide
paper/cardboard from
can/bottle recycling.
56
GARBAGE AND RECYCLING
You are provided a garbage and recycling bin in each bedroom for your use. It
is the students’ responsibility to dispose of collected items properly into their
appropriate locations.
TOWNHOUSE RESIDENCES
In addition to the garbage and recycling bin located in each bedroom, nontraditional units have one garbage bin located in the kitchen and one large
grey and two large blue recycling bins in the front vestibule or storage area.
It is the students’ responsibility to regularly (minimum of once/week) empty
these bins into the larger garbage and recycling dumpsters around the
residences.
TRADITIONAL RESIDENCES
There are garbage and recycling bins located in each traditional bedroom and
a garbage bin in the washroom.
It is the students’ responsibility to empty these bins into the appropriate
larger bins located in their common areas (hallways and lounges) and/or
garbage/recycling rooms.
57
Damages include any costs associated with
physical damage, whether intentional or
accidental, replacing missing furniture and/or
fixtures, cleaning charges etc. Any damages that
occur within your unit, bedroom and washroom
will be billed accordingly:
Common
Areas
Single
Room
Double
Room
DAMAGE
CHARGES
& BILLING
• All students will be billed equally unless
Department of Residences staff determines
specific student(s) to be fully responsible.
• Will be billed to the occupant only
• Both students will be billed equally unless
Department of Residences staff determines
one student to be solely responsible.
Students must report damages to the Service Desks immediately. Every student is
responsible for reporting damage(s) in a timely manner so that action can be taken
immediately and further issues or charges are avoided. Emergencies outside of normal
hours can result in significant overtime costs and these charges may be assessed to
the occupants. Damages are identified throughout the year and charges are billed
monthly to student accounts.
At the end of April, once all residents have moved out, Department of Residences
Facilities staff will be conducting an inspection in every room/unit to assess the state
of cleanliness and repair. No one other than Department of Residences Facilities staff
will enter the room/unit until after the inspection has been done. Conditions will be
compared against your move-in Inventory and Condition Report and damages assessed
accordingly. Students are individually responsible for their own room and jointly
(house/hall/court/block) responsible for unit and/or common area damage, loss of
furnishings, and cleaning charges if no specific individual(s) can be determined to be
held responsible, regardless of whether you are the first or last to move out. Damages
will be billed through your student account and you will receive an e-mail notification
to your Brock email account of these charges by end of June 2015.
58
USEFUL
FACILITIES
INFO
TIPS FOR
CONSERVING ENERGY
Turn Off the Lights
One of the easiest things to do is make sure all lights – your room, the washrooms and
common rooms - are turned off when they are not in use. Although the fluorescent
lights used in our residences are much more efficient than the traditional
incandescent bulbs they still consume lots of energy over the course of a year. Any
light turned off will save more money and energy than a light turned on.
Capture the Free Light
Once you have mastered the art of turning off unused lights you can increase your
savings even more by only using lights when they are needed. Most residence rooms
get a good amount of sunlight throughout the day. Try opening your blinds and take
advantage of the natural sunlight when you are working and hanging out in your room
during the day.
Turn Off Computers
Leaving a desktop computer turned on overnight uses 2-4kwh of electricity - that’s 2.2
pounds of coal every night. With the vast majority of students owning personal
computers and having a lifestyle in which they use their computer for several hours a
day, the energy needed to power the computers in our residences is tremendous.
Although using your computer is often necessary, it is also important that you turn it
off and set the energy saving functions for when it is not in use. When energy saving
functions, such as sleep mode, are set, desktops use 87% less energy and laptops use
84% less. Even better than sleep mode is turning your computer off completely.
Unplug Your Mini-fridge
A mini-fridge accounts for over half the electricity used in a residence room. Keep it
well stocked (even with water) as it takes more energy to cool an empty fridge. If
using a refrigerator, set the temperature to 3°C (37°F) and the freezer to -18°C
(0°F). We ask students to empty AND UNPLUG their mini-fridges for Winter Break.
Take Short Showers.
Five minutes in a standard shower can uses approximately 100 L of water and it takes
a huge amount of energy to warm that water. Reducing shower time and using less
hot water can dramatically cut energy and water use.
Use a Drying Rack Instead of the Dryer.
A dryer consumes anywhere from 4 to 6 kWh. Use a clothes line or drying rack and
save that energy. With 2400 students each doing a load of laundry a week it’s easy to
see the kind of impact you can have.
59
HEATING AND COOLING
It is important for you to be comfortable in residences, and the Department
of Residences and the Service Desk Staff are here to help you.
Remember that you are sharing an environment with others, which may mean
that the temperature at which you are comfortable is not the same as the
temperature at which they are comfortable.
Here are some hints to help manage temperature:
Too Cold?
 Open blinds to let the sun in!
 Remember to dress accordingly, wear sweaters and use extra blankets
 If A/C is on, see if you are able to close any vents in room or adjust
thermostat down if possible
Too Hot?
 Close the vent in your room (when heat is on)
 Close windows and blinds during the day to keep the sun out
 If it is cooler at night, open windows at night to let fresh air in
60
TRADITIONAL RESIDENCES:
HEATING AND COOLING
Students in the traditional buildings do not have the ability to control
their own temperatures. Each building’s temperature (usually around
21°C.) is set from one central location and has what is called a “set
point”. The students do not have the ability to make it any warmer
than that in each room regardless of what they have set their
thermostats to. They can, however, make it cooler or more
comfortable in some cases. You may be able to open or close air
vents in your room to alter the temperature, but please to not block
these vents with furniture or other objects.
You may be able to control the heating/cooling within your room
within a few degrees. To do this, ensure that you and your bathroom
mate have the thermostat set to the same temperature.
If you feel that the heat in your room is not working, let the Service
Desk know what the thermostat is set to in the room, what the
temperature actually is, whether the vent is blowing any air, cold
air, or hot air, and how long this has been an issue.
61
TOWNHOUSE RESIDENCES:
HEATING AND COOLING
It is important to note that living in a townhouse unit means that you have
full control over your heating and cooling via your thermostat. Your
thermostat will have three main settings, Heat, Off and Cool. There will also
be two settings for the fan, Auto (which means the fan will turn on as heating
or cooling is required to maintain the temperature you have set on your
thermostat) or On (which means the fan is running constantly, pumping out
air regardless of the temperature in the unit). The fan should always be set to
Auto. That way, you will know that the thermostat has kicked on when the
fan starts running.
Winter Months: HEATING MODE
Set your thermostat to “AUTO” and 20°C (68°F).
NEVER turn your thermostat to Off or Cooling, as this
could cause the pipes in your unit to freeze and then
burst causing extensive damage. You could be held
financially liable for thousands of dollars in repair bills.
Warmer Months: COOLING MODE
DO NOT set your thermostat below 20°C (68°F)
as this could cause the air conditioning unit to
freeze up and no longer work. Repairs needed
due to damage as a result of a freeze up could
result in damage charges to the occupants (can
cost upwards of $3500).
It is also very important to make sure that you do not have
the heat or air conditioning running with windows and/or
unit doors open. Make use of your blinds by keeping them
closed when it is warm outside to keep your room cool, and
keep them open in the winter months to allow the sun in to
warm your room.
62
LAUNDRY FACILITIES
Student Card-activated laundry facilities are available throughout the
residence system, using students’ flex-dollars. The locations of these
laundry facilities are as follows:
Village:

Laundry facilities are located in Lowenberger Residence on the main
floor of the building.
Quarry View:

Laundry facilities are located in Block 3 (side entrance) or Block 5 (side
entrance). Use your student card to swipe into these areas.
Lowenberger:
 The laundry room is located on the main floor of the building.
DeCew:

Laundry facilities are located in the basements of stairwell 5 and
stairwell 18.
Vallee:

Laundry facilities are located in the basement. Take the elevator down
to floor one, and turn right. It is two doors down on the right hand side.
Earp:

Laundry facilities are located in the basement. Take the elevator down
to “B”, turn right, and it is down the hall and on your right hand side.
63
LAUNDRY HOW-TO
STEP ONE:
Sort your
clothes
It is important to read clothing tags! Separate into categories:
Whites, Darks, Delicates.
Whites = basic t-shirts, white socks and undies, sheets, pillow cases,
and all other plain white clothing or linens.
Darks = dark socks and underwear, dark shirts, dark pants, and jeans.
Delicates = wool garments, sweaters, satin, or any luxurious fabrics.
It may be best to handwash these items.
STEP TWO:
Pay with the
DCB/flex
machine
STEP THREE:
Load the
machine
You will find a DCB/Flex machine in each laundry room.
Swipe your card, then pick your machine number.
Ensure that the clothes are evenly distributed through out the tub so
that you don't have an "unbalanced load".
Don't stuff too many clothes into the machine, or they won't be
washed properly.
Put detergent into the tub with the clothes.
Select the appropriate setting and turn on the machine!
STEP FOUR:
Time to dry!
Clean the lint filter of the dryer before putting your clothes in.
Add fabric softener sheets (1 per load) before beginning the cycle.
Just like the washer, don't overload the dryer!
Hang delicates out to dry to avoid ruining the garment with the
harsh heat of the dryer.
STEP FIVE:
Fold and put
away!
Begin folding immediately to help reduce wrinkles
Never hang sweaters or articles of clothing that are formfitting or they could stretch. Always hang button-down shirts
to avoid wrinkles.
64
WITHDRAWING FROM RESIDENCE
Students who have decided to withdraw from residence must log into
their my.brocku.ca portal and go to the “Residence Portal” icon.
Select “Request Early Departure” from the menu and fill in necessary
fields. If a student withdraws from residence in order to circumvent
our disciplinary process, that student may be referred to the
University Disciplinary Board.
For complete withdrawal information, visit the “Early
Withdrawal from Residence Policy” online at:
http://brocku.ca/residence/policies_procedures/early
_withdrawal
To request a room switch, students must
log into their my.brocku.ca portal and go
to the “Residence Portal” icon. Select
“Request Room Switch” from the menu to
complete the online request.
For information on Off Campus Living, visit:
https://brocku.ca/ocl/
65
ROOMMATES: GETTING ALONG
If you are experiencing difficulties in your relationship with your roommate, there are
certain steps you are asked to take toward resolving your differences before a room
switch is considered. First, you need to talk to your roommate and see if there is a
way to resolve your differences. If this step does not help to improve the situation,
then it is important to involve your Residence Life Staff quickly. He/She can help in
the following ways:
1. He/She will listen carefully to your concerns and encourage you to talk to your
roommate about them
2. He/She will follow up with you to see how the discussion with your roommate went.
3. He/She will speak directly with your roommate to gain further insights into your
situation.
If these steps do not resolve the situation, then your Residence Life Staff will request
that you and your roommate participate in roommate mediation.
Roommate Starter Kit: http://www.brocku.ca/webfm_send/499
Bathroommate: http://www.brocku.ca/webfm_send/496
ROOMMATE MEDIATION
ROOM SWITCHES
Roommate mediation is an assisted
dispute-resolution process in which you
and your roommate discuss your
concerns in a controlled and respectful
manner in the presence of your
Residence Life Staff. With the help of
Residence Life Staff, residents can
articulate their thoughts in a safe and
neutral environment.
We are committed to roommate
mediation as our dispute-resolution
process. We feel strongly that disputing
roommates should make an honest and
sincere attempt to reach a resolution,
including participation in roommate
mediation. We will not simply arrange
for a room switch as a solution.
Residence Life Staff have been trained
to identify ways of working with
disputing residents to find a mutually
satisfactory solution.
Unfortunately, if your parents call
regarding your roommate situation we
are unable to discuss the matter with
them do to the Freedom of Information
Privacy Policy Act.
Unfortunately, in a small number of
cases, the mediation process is not
successful in resolving differences
between roommates. In these cases a
decision can be made on a one-on- one
basis with the Residence Admission
office. This decision will involve a
discussion of what the issue is, and will
take into account empty beds in
residence etc.
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WINTER BREAK
According to the 2014-15 Residence Agreement, residence is provided, “from August
31, 2014 to either at noon the day following the student's last examination, or at noon
on December 17, 2014, whichever occurs first, and from noon on January 4, 2015 to
conclude either at noon the day following the student's last examination, or at noon
on April 23, 2015, whichever occurs first or as otherwise determined in accordance
with this agreement. The University plans to close the Residences the day after the
last December exam and will not provide accommodation, services, nor the associated
support staff until reopening the Residences the day before the start of classes in
January. The University may grant an extension of this agreement during Winter Break
and/or beyond the expiry date for students whose circumstances, in the opinion of the
University, require them to remain in residence. The University will collect a fee for
each week (or part thereof) the student remains in residence during the Winter
Break...”.
Please note that although students are not allowed to stay in residence over the
Winter Break that does NOT mean that students have to move their belongings out of
residence. Students are welcome to leave their things locked safely in their room
while away for the break. However, please note that the University is not liable for
personal property.
More information on the winter break policy can be found online at:
www.brocku.ca/residence/policies_procedures/winter_break_policy
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Students must vacate their room no later than
noon on the day following their last exam, or no
later than noon on Wednesday, December 17th,
2014, whichever occurs first.
For students who have an academic or varsity
team requirement OR an international flight home
(was booked prior to knowing the exam schedule)
where they have a need to stay beyond their
expected departure date an extended stay will be
considered.
An Extended Stay Form request must be
completed and submitted along with
documentation. To do so, students must log into
their my.brocku.ca portal and go to the
“Residence Portal” icon. Select “Request
Extended Stay” from the menu to complete the
online request form, which will only be available
from November 1st to December 1st.
Full details will be sent to residents’ Brock email
in early November.
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APRIL MOVE OUT
Students must vacate their room no later than noon on the day following
their last April examination or no later than noon on Thursday, April 23,
2015, whichever occurs first.

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For students who live a long distance away, extensions of up to four
hours may be granted upon request to the Facilities Supervisor.
For students who have an academic or varsity team requirement OR
an international flight home (was booked prior to knowing the exam
schedule) where they have a need to stay beyond their expected
departure date an extended stay will be considered.
An Extended Stay Form request must be completed and submitted
along with the required documentation. To do so, students must log
into their my.brocku.ca portal and go to the “Residence Portal” icon.
Select “Request Extended Stay” from the menu to complete the
online request form, which will only be available from March 1st to
April 1st.
Full details regarding April move out will be sent to your Brock
student email account by the end of February.
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GENERAL INFORMATION
STUDENT AND VISITOR PARKING
Parking Services is responsible for all administrative functions relating to the issuance
of parking permits etc. Students wishing to purchase parking passes for residence
should contact Parking Services directly at 905-688-5550 x4309.
Overnight residence guests have the opportunity to purchase overnight parking passes
from Parking Services or their Service Desk.
Visitors to the campus may park in many of the pay-per-use areas around campus.
Meters are located along Flora Egertor Way (formerly Meter road), Isaac Brock Blvd in
front of the Schmon Tower, and in front of the Faculty of Education. Pay/Display
parking is available in lot P, which is located next to the Walker Complex.
PUBLIC TRANSPORTATION
The U-Pass is your ticket to transportation within the Niagara region. Our three
transit partners are St. Catharines Transit, Niagara Transit, and Welland Transit. The
U-Pass is a service that gets you, a registered Brock student in 1.5 credits or more, a
fantastic deal to ride the bus for the academic term until April 30. You pay the UPass fee with your tuition, you bring us your student card, we apply your U-Pass
sticker, and you ride the bus. It’s that easy. Swipe your student card with a valid UPass sticker when you get on the bus, and off you go!
You can pick up your U-Pass sticker at the Brock University Students Union office.
LOST AND FOUND
Campus Security holds the central lost and found. They are located in the Kenmore
Centre, which is across from the Walker Complex. They can be reached at extension
4300 during regular business hours.
STORAGE
Brock Residences have very limited additional storage. Please check with your Service
Desk if you need to store an item (e.g. bike, hockey equipment), in a shared storage
location that can be accessed as needed by signing out a key at your Service Desk.
If a residence student chooses to bring a bicycle with them to residence, it is their
responsibility to keep it in one of the outdoor bike racks provided, or within their
residence room. Storage is limited as noted above.
INCLEMENT WEATHER
In the event of inclement weather, students should monitor the Brock website and
Facebook or Twitter accounts for updates regarding class cancellation and/ or school
closure information. In the event of a closure, the Service Desks will remain open as
well as limited Food Services locations.
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IMPORTANT CONTACTS
To help create a POSITIVE residence
community, take care of yourself,
others, and this place.
BROCK EXTENSIONS:
(905)-688-5550 + 1 +
Campus Security (emergency)
Campus Security (non emergency)
North Service Desk
South Service Desk
Student Health Services
Student Awards & Financial Aid
Information Technology Services
Brock Card Office
Ombudsperson
Parking Services
Registrar’s Office
Student Development Centre
Counselling Services
Student Accounts
Brock Campus Store
x3200
x4300
x3706
x4311
x3243
x3958
x4357
x4770
x4195
x4309
x3430
x3240
X4750
x4600
x5583
From your
room phone,
just dial the
extension!
SUPPORT SERVICES FOR
STUDENTS IN NEED
To dial out from
a residence
phone, dial 9,
then the number
you wish to call.
Niagara Regional Police
Distress Centre of
Niagara Inc.
Kids Help Phone
Support Team (Niagara)
911
905-688-3711
1-800-668-6868
1-800-263-4944
CITY RESOURCES
St. Catharines Public Transit
www.yourbus.com
City of St. Catharines Tourism
www.tourismstcatharines.ca
City of St. Catharines
www.stcatharines.ca
71
Department of Residences
500 Glenridge Avenue
St. Catharines, ON
L2S 3A1
Phone: 905-688-5550
Fax: 905-688-0797
Email: [email protected]