Washington State Region 9 Healthcare Coalition 2016 Annual Report srhd.org/hcc│[email protected] Region 9 Healthcare Coalition│2016 Annual Report Washington State Region 9 Healthcare Coalition 2016 Annual Report July 1, 2015 – June 30, 2016 (Fiscal Year) The mission of the Washington State Region 9 Healthcare Coalition is to prepare for, respond to, and recover from crisis using all available resources, providing patient care at the appropriate level and in the most efficient manner. The Region 9 Healthcare Coalition (R9 HCC) strives to build emergency preparedness and response capacity across the healthcare system to create resilient communities within the ten counties and three tribes of eastern Washington. To fulfill our mission, the R9 HCC collaborates with healthcare partners to create and enhance the regional healthcare system’s capability to provide quality patient care during medical surge events. The activities of the R9 HCC outlined herein were funded under the United States Department of Health and Human Services (HHS) through the Office of the Assistant Secretary for Preparedness & Response (ASPR) Healthcare Preparedness Program (HPP) grant as part of the Budget Period 4 (BP4) of the cooperative agreement with the Washington State Department of Health (DOH) and dispersed through the Spokane Region Health District (SRHD). A warm hearted thanks to all partners for their time and efforts in strengthening the planning and response coordination of Region 9 healthcare system partners. After so many years of great work in healthcare system preparedness, it is exciting to see the R9 HCC implement systems change that supports a more collaborative response throughout eastern Washington’s healthcare partners. This would not be possible without the effort and dedication of great agencies and great people. Region 9 Healthcare Coalition│2016 Annual Report 2 Table of Contents Planning Membership Meetings 4 Healthcare System Operational Response Committee 5 Coalition Connection Newsletter 5 Region 9 Patient Tracking Concept of Operations 6 Disaster Clinical Advisory Committee 6 Region 9 Disaster Medical Coordination Center 7 Ebola & Other Special Pathogens Planning & Preparedness 8 Russell Phillips & Associates 8 Exercises & Training Alternate Care Facility Full Scale Exercise 9 Cascadia Subduction Zone Exercise 2016: Cascadia Rising 10 Crisis Standards of Care Workshop 11 Responses Regional Responses 12 WATrac 12 Emergency Support Function 8 Manual 13 Moving Forward Budget Period 5: June 2016-July 2017 14 Staff & Acknowledgements Staffing Updates 15 Partner List 16 Region 9 Healthcare Coalition│2016 Annual Report 3 Planning Photo at 13fotoartis.com Includes projects, committees, and HCC communications that build infrastructure to connect partners HCC General Membership Meetings The R9 HCC hosts bi-monthly general membership meetings on odd months of the year at the Enduris Training Center that are open to all types of healthcare providers, mental health providers, public health professionals, emergency managers and related services. Meetings provide partners with the opportunity to network, understand the roles and responsibilities of partner agencies, and share lessons learned from response activities within their facilities. Topics in 2015-2016 included overviews from our HCC neighbors in Oregon and Idaho; exercise planning and implementation from partners at Pullman Region Hospital in conjunction with patient surge due to Washington State University football games and the associated influx of people for those events; overview of Hospital Emergency Response Training (HERT) program for response to Mass Casualty Incidents (MCI) through the Medical Reserve Corps (MRC) of eastern Washington; and status of mental health services in Region 9 and the Spokane County Regional Support Network’s (RSN) transition to a Behavioral Health Organization (BHO). Additionally, meetings included lessons learned from past responses including the: Pacific Northwest emergencies of the 2014-2015 year; September 2015 Aurora Bridge Bus Crash and Mass Casualty Incident (MCI) in Seattle, WA; May 2011 post- tornado hospital evacuation in Joplin, Missouri; and Eastern Washington 2015 Windstorm. This last year also brought a continuation of the C-Suite Introduction series. These presentations introduce local healthcare leaders and the work of their organizations in healthcare emergency preparedness planning to the R9 HCC membership. Speakers highlight the work of their agencies in preparedness planning, strategic partnerships, and the response roles they play in our region. The 2015-2016 year’s speakers included Devan Johnson, Chief Operating Officer for Deaconess Hospital and Dorothy Sawyer, CEO of Eastern State Hospital. General membership meeting video links, webinar recordings, minutes, and agendas can be found on the R9 HCC website at [email protected]. Region 9 Healthcare Coalition│2016 Annual Report 4 Planning Includes projects, committees, and HCC communications that build infrastructure to connect partners Coalition Connection Newsletter The R9 HCC strives to keep members engaged in emergency preparedness information and activities. The Coalition Connection Newsletter is a monthly e-publication containing information on status of R9 HCC workgroups and committees, updates regarding emergency preparedness and best practices, general membership meeting previews and summaries, along with a list of upcoming events around the region, including training opportunities and conferences. Members can subscribe to the Coalition Connection Newsletter by emailing the R9 HCC at [email protected]. Past issues are housed on the R9 HCC’s website at srhd.org/hcc. Follow us on Facebook (@HealthcareCoalition), LinkedIn (Region 9 Healthcare Coalition) and Twitter (@R9HCC). The Coalition Connection delivers emergency preparedness information to partners in an easy to read e-newsletter format. Healthcare System Operational Response Committee In 2014, the R9 HCC strategic planning process identified a need for increased situational awareness among healthcare partners during an emergency event. To fill this need, the advisory committee Healthcare System Operational Response Committee (HSORC) formed in July 2015, consisting of representatives from hospitals, blood centers, dialysis, and agencies serving other vulnerable populations. The HSORC developed tools and protocols to gather and disseminate essential elements of information (EEI) during an ongoing event to provide Region 9 healthcare partners with accurate and timely information. The last phase of this committee’s work is refining the process and expanding its implementation throughout Region 9. The HCC has developed SITREPs to distribute key pieces of information to partners during a response increasing situational awareness across the healthcare system. Region 9 Healthcare Coalition│2016 Annual Report 5 Planning Includes projects, committees, and HCC communications that build infrastructure to connect partners Lessons learned from national and international MCIs consistently document the deficiencies of response agencies at all jurisdictional levels to manage the location and status of involved victims. The inability to accurately track patients impacts not only people in need of care but the entire community. The potential negative impacts of poorly executed patient tracking are broad, spanning delayed patient care, hindered family reunification, hampered investigations, and lack of comprehensive situational awareness. Recognizing the need for better patient status and location tracking, the Patient Tracking Concept of Operations (ConOps) Committee began convening in January 2015 with the objective to draft a regional Patient Tracking Concept of Operations guide for use within Region 9. The group proudly contains representatives of EMS, hospitals, and the Disaster Medical Coordination Center (DMCC). Under the leadership of co-chairs, Mike Lopez from City of Spokane Fire and Mark Sheldon from Providence Holy Family Hospital, this group is working to provide guidance and expertise to ensure the ConOps addresses the needs of all organizations within the healthcare system of Region 9 for a coordinated effort. Stay tuned for more information. Region 9 Healthcare Coalition│2016 Annual Report Photo by Greg Gilbert Region 9 Patient Tracking Concept of Operations Committee Recent mass casualty incidents, such as the 2015 Aurora Bridge Bus Crash, illustrate the need for pre-established systems around patient tracking and crisis standards of care. Such planning sets the foundation for a more robust response and recovery to tragic events. The Region 9 Disaster Clinical Advisory Committee On May 25, 2016, the Region 9 Disaster Clinical Advisory Committee (DCAC) first convened to begin the work of developing crisis standards of care for our region. The committee, comprised of several subject matter experts including a medical ethicist, two emergency medicine physicians, a mental health director, a director of psychiatric services, a nursing director, an emergency response and safety officer, a bio-ethicist, a nursing administrator and a public health manager, has established a quarterly work meeting schedule and committee charter. The DCAC is following the 2009 Institute of Medicine (IOM) recommendations to implement a crisis standards of care plan that reflects the region’s values and priorities. Progress and updates from the DCAC will be shared through the HCC Coalition Connection Newsletter. 6 Planning Photo by Arel Maurer Includes projects, committees, and HCC communications that build infrastructure to connect partners Region 9 Disaster Medical Coordination Center The Disaster Medical Coordination Center (DMCC) is a critical component of response to any Mass Casualty Incident (MCI). The purpose of the DMCC is to coordinate the placement of patients from an MCI across the entire healthcare system, allowing patients to be placed at the most appropriate healthcare facility to meet their treatment needs as quickly as possible. Region 9 takes a unique approach to the DMCC model by using a sub-regional approach. This model is useful to provide adequate coverage to the large geographical area of the region, with Deaconess Hospital as DMCC for the central counties of eastern Washington, Holy Family Hospital for the northern three counties, and Pullman Regional Hospital for the southern counties. Each DMCC is responsible for making patient placement decisions and communicating that information to the transport officer on scene based on current healthcare system intelligence. Currently, the R9 HCC is working with regional partners to improve efficiencies in DMCC operations identified through actual events and exercise. Those ideas include: Utilize a matrix of predetermined patient placement numbers for each hospital so that patient placement from the scene of an MCI can be initiated immediately. This alleviates a delay in patient placement caused by DMCC activation and the need for operational status updates from healthcare partners prior to placing the first patient. Involve the Combined Communications Center (CCC) dispatch professionals to make patient placement decisions and to communicate those decisions to the scene using the matrix of predetermined patient placement numbers from the scene instead of the DMCC fulfilling this function. This removes the DMCC activation delay and allows DMCC staff time to assess the healthcare system operational status without having to immediately focus on patient placement. It also alleviates a communications gap that currently exists between the scene and the DMCC, allowing communication professionals at the CCC to manage what they do best, dispatch operations. Utilize the DMCC as the Healthcare System Coordinator with the role of maintaining communications with regional hospitals to maintain a clear healthcare system operating picture and using that information to guide the CCC dispatch personnel to adjust patient placement and distribution based on hospital capacity as needed. Several of the above ideas complement each other and in an effort to improve the response capability of our healthcare system, these and other ideas are being evaluated, will be tested and ultimately incorporated into our Region 9 DMCC plans. The initial focus of these improvements is the healthcare partners within Spokane County, anticipating that adjustments to the DMCC system across the entire region will follow as appropriate. Region 9 Healthcare Coalition│2016 Annual Report 7 Planning Includes projects, committees, and HCC communications that build infrastructure to connect partners Ebola/Other Special Pathogens Planning & Preparedness Preparedness work for Ebola and Other Special Pathogens (EVD/OSP) continues in healthcare coalitions across Washington under two Healthcare Preparedness Program (HPP) grants through the Office of the Assistant Secretary for Preparedness & Response (ASPR) awarded to the state. HPP Ebola Part A funds capability development in the healthcare system to include Assessment Hospitals and Medical Treatment Centers. The goal of these funds is to enhance the capability of designated facilities to safely manage patients with EVD/OSP, including the preparedness activities of the healthcare coalitions that surround them, including R9 HCC. In the 2015-2016 grant year a survey of all non-assessment and non-treatment hospitals (referred to here as “frontline” hospitals) was conducted to identify any gaps in a hospital’s ability to quickly identify, isolate, and inform appropriate partners about a potentially highly infectious patient that has crossed their threshold. The analysis of this survey has been completed and results will help guide preparedness efforts moving forward with these frontline hospitals. The R9 HCC is focused on providing opportunities for training and exercise with all coalition partners to demonstrate and enhance the capability to manage EVD/OSP patients. Under the HPP Ebola Part B funding, Washington is designated the lead state in HHS Region 10 and is home to the Regional Treatment Center, Providence Sacred Heart Medical Center (PSHMC) in Spokane. This summer the Region 10 Concept of Coordination under which EVD/OSP patients in Oregon, Idaho, and Alaska will be transported to Spokane for treatment at the new Special Pathogens Unit (SPU) at PSHMC was finalized. Additionally, construction is underway to renovate an entire unit at PSHMC for this purpose, with anticipated completion in late November 2016. Russell Phillips & Associates The R9 HCC works with partners in preparedness activities for capability development in the safe management of patients with highly pathogenic diseases throughout the healthcare system. Providence Sacred Heart Medical Center is the Regional Treatment Center for FEMA Region 10 (AK, WA, OR, ID). The Washington State Department of Health (DOH) is engaged in an ongoing contract with Russel Phillips & Associates (RPA) to conduct medical surge assessment visits at all hospitals within the state. These assessments are designed to support components of Emergency Support Function (ESF) 8 and decision making on resources and asset needs, hospital surge capacity, transportation planning to support hospital evacuations, and a patient categories-of-care resource tool. To date, Deaconess Hospital and Sacred Heart Medical Center have been surveyed. The R9 HCC is working in conjunction with DOH and RPA to complete remaining assessments for Region 9 hospitals. Together, this work enables hospitals to understand their physical patient care bed capacity for improved planning, exercising and response to an single hospital evacuation or large -scale emergency event while informing all ESF8 responders about the true medical surge capacity within their jurisdiction. Region 9 Healthcare Coalition│2016 Annual Report 8 Trainings & Exercises To test plans and processes, trainings and exercises improve emergency preparedness capability in the region Alternate Care Facility Full Scale Exercise Alternate Care Facilities (ACF) are designed to assist in medical surge needs during an emergency. Equipment including E-Beds, cots, ventilators, automated external defibrillators (AEDs) & patient monitors, evacuation chairs and sleds, fatality management supplies, nursing & trauma kits and other general medical & logistic supplies are housed in towable trailers enabling the units to be mobile in time of need. On June 21, 2016, the R9 HCC participated in the Spokane Regional Health District (SRHD) and the MRC of eastern Washington set up of an ACF at the Upper Columbia Seventh Day Adventist’s Conference Center. The full scale exercise was testing the ability of public health to co-locate an ACF with an American Red Cross (ARC) general population shelter utilizing a Seventh Day Adventist’s facility. The scenario was based on the Cascadia Rising 2016 WA State exercise scenario and the projected impacts to the region from a massive earthquake on the west side of WA. Many valuable lessons were learned and are now part of the Improvement Plan that SRHD and R9 HCC staff will implement over the next several months. Some of the lessons include: Reorganize the contents of the two ACF trailers and create “Go Kits” that will enable the quick set-up of a facility Create a Just In Time Training Guide to ensure volunteers have the information they need to provide basic patient care. Revise the activation section of the Behavioral Mental Health Response Plan Share “lessons learned” with other Local Health Jurisdictions and Red Cross Regional Offices that have signed on to this agreement New, valuable partnerships were established and exercised, increasing both the capacity and capability of public health, behavioral health, emergency management, and healthcare to respond to emergency events in a timely and efficient manner. Photo by Ryan Traylor Contents of the ACF trailer are assembled for usage by MRC volunteers and HCC staff in the Upper Columbia Seventh Day Adventists Conference Center in preparation for patient care. Together with ARC staff, patient movement and placement is simulated in order to exercise plans and processes. Region 9 Healthcare Coalition│2016 Annual Report 9 Trainings & Exercises To test plans and processes, trainings and exercises improve emergency preparedness capability in the region Cascadia Subduction Zone Exercise 2016: Cascadia Rising Photo by Chris Chaffee In June 2016, emergency planning partners from the states of Washington, Oregon and Idaho, along with Tribal and Federal partners, exercised response operations to a simulated Cascadia Subduction Zone disaster (earthquake of an unprecedented magnitude). The R9 HCC participated in the Cascadia Rising 2016 exercise by joining regional partners as observers, evaluators, and volunteers to test medical surge plans and preparedness of the broader healthcare system in WA and northern Idaho. The R9 HCC plans to work with regional and state partners over the next year to implement lessons learned and better define how an event like Cascadia would affect our region and how our region would respond to patient surge from the west side of the state. R9 HCC staff member, Elena Mierau, participated in the Idaho Cascadia Rising Exercise play. Moulaged in trauma makeup, she played burned victim, laying in a simulated burning plane awaiting help until first responders pulled her from the wreckage and transported her to Kootenai County Hospital. Post play she participated in the hotwash, providing feedback and contributing to lessons learned. Exercises such as this help to practice emergency plans, thus refining response capability. Region 9 Healthcare Coalition│2016 Annual Report 10 Trainings & Exercises To test plans and processes, trainings and exercises improve emergency preparedness capability in the region Crisis Standards of Care Workshop Catastrophic disasters have underscored how quickly and completely healthcare systems can be overwhelmed. During a disaster, entire regions could face shortages of critical resources and communities may experience significant changes in healthcare operations and delivery. During a disaster, the focus of medical care shifts beyond individuals to ensuring the best possible outcomes for the population as a whole. In 2009 the Institute of Medicine convened a committee of experts to develop guidance that could be used to establish and implement “crisis standards of care” (CSC). The committee concluded that CSC are a critical component of disaster planning and are necessary to the equitable and ethical allocation of scarce resources. The committee also concluded that an effective and fair legal system allows providers to more confidently perform their work during altered standards of care events. Ethical considerations and legal authority form the foundation for catastrophic disaster planning. With support from ASPR, DOH, SRHD and in partnership with the R9 HCC, a continuing medical education workshop in CSC planning, Crisis Standards of Care: Why Planning Matters, was offered on April 28, 2016. The R9 HCC welcomed Dr. John Hick, Faculty Emergency Medicine Physician for Hennepin County Medical Center in Minnesota, along with several other local and state partners to discuss the importance of this work for our eastern Washington region. With over 40 people in attendance and an additional 15 people in virtual attendance via GoToMeeting, the information shared was poignant, the discussion was robust and well received by participants. The call to action at the conclusion of the workshop included inviting anyone interested to meet and determine how best to continue the conversation for Region 9, leading to the formation of the Region 9 Disaster Clinical Advisory Committee (DCAC). “There is no harm in hoping for the best as long as you’re prepared for the worst.” Photo by AP/Jim Mone -Stephen King Dr. John L. Hick, MD, published many of the initial articles on resource triage and created the conventional crisis standards of care constructs now adopted by Institute of Medicine and the Department of Health & Human Services. Region 9 Healthcare Coalition│2016 Annual Report 11 Response Working together to efficiently respond and recover The R9 HCC participated in several types of responses this past year, including hazardous materials release, suspicious packages, wildfires, and inclement weather related power outages. The R9 HCC, in coordination with healthcare partners, initiated WATrac alerts to create situational awareness (SA) and gather essential elements of information (EEI) from regional hospitals and healthcare partners to increase information sharing and maintain ongoing SA during responses. The R9 HCC joined public health and emergency management providing input on public service announcements. Post responses, the R9 HCC helped to organize debrief meetings involving multiple contributors and agencies to capture lessons learned and prompting increased awareness and training around the WATrac platform and improvements to the SA processes developed through R9 HCC committee work. Photos clockwise from top: Avista Utilies, Dan Pelle Regional Responses From wildfires, to power outages & HazMat release, the Region 9 Healthcare Coalition gathers and disseminates information for a coordinated recovery across healthcare. WATrac The Washington system for Tracking Resources, Alerts, and Communication (WATrac) is a web-based application serving the Washington healthcare system by providing two distinct functions: 1) daily tracking of agency or organizational status and patient care bed availability and, 2) incident management and situational awareness for disaster response. With nine distinct modules, WATrac provides hospital status summaries, regional overviews and real-time search capabilities on facilities across Washington State. Users can receive incident alerts and be immediately notified of diversion status changes. Familiarity with WATrac, reinforced with disaster preparedness drills, supplies Washington healthcare agencies with the tools to manage and coordinate communications, resources, and patient care with their partner agencies. In times of limited resources or great need, WATrac is a tool that assists healthcare across the state to provide lifesaving support to the public in the event of a disaster. The R9 HCC serves as the WATrac Regional Lead for Region 9 and manages user accounts. Region 9 Healthcare Coalition│2016 Annual Report 12 Response Working together to efficiently respond and recover Emergency Support Function 8 Emergency Support Functions are the grouping of governmental and certain private sector capabilities into an organizational structure to provide support, resources, program implementation, and services that are needed to save lives, protect property and the environment, restore essential services and critical infrastructure, and help victims and communities return to normal following domestic incidents. Emergency Support Function 8 (ESF8) Public Health and Medical Services, is the grouping of functional areas and services including all of healthcare, public health, and mortuary, veterinary, mental health care, and emergency medical services. As a large and diverse ESF involving partners and resources across multiple disciplines, the need for a tool to help support ESF 8 response was clear but such a tool was elusive. In 2013, the concept of The Region 9 ESF8 Manual was developed by Erika Henry, R9 HCC Coordinator from 2010-2014 (now the Healthcare Preparedness Lead for the Washington State Department of Health) and in 2015 completed by Elena Mierau (intern extraordinaire and current R9 HCC staff member). The Region 9 ESF 8 Manual organizes emergency resources into an index system using common synonyms, with cross references to the primary root topic. This manual is an operational resource to be used by ESF8 staff during an emergency response to assist in the location and distribution of requested medical resources from local, regional, state & federal partners to affected healthcare providers. This manual will be used within the context of a county emergency coordination center (ECC) and in partnership with city/county emergency management staff. ESF8 staff members will work with emergency management in the procurement of resources and will function within an established incident command system. In September 2016, Erika traveled to Washington D.C. to present the Region 9 ESF8 Manual at the Disaster Health Education Symposium sponsored by the National Center for Disaster Medicine & Public Health. Unique to Region 9 is the ESF8 Manual, an index organizing emergency resources, developed by the HCC, to aid ESF8 staff during a response. The ESF8 desk was activated at the Emergency Coordination Center (ECC) during the 2015 Inland Northwest Windstorm and staff utilized the manual to efficiently and effectively locate resources. Region 9 Healthcare Coalition│2016 Annual Report 13 Photo by Randall K. Roberts Moving Forward Budget Period 5: July 2016-June 2017 For the upcoming year, focus will center on the completion of projects started during BP4 : Continue work related to finalizing the patient tracking plan and its implementation in Region 9 including finalizing the plan and standard operating procedures, testing those plans and procedures through exercises and drills, refinement of the plans and broader implementation across the region Improve the Disaster Medical Coordination Center (DMCC) alerting process, communication with the scene and patient destination/placement from the scene Continue progress with the Region 9 Disaster Clinical Advisory Committee (DCAC) and meeting goals Identify gaps in training, planning or resource needs to provide the most benefit to partners Outreach to vulnerable populations by improving coordination with long term care agencies Conduct a Region 9 MCI exercise to test and refine SA, DMCC activation, and additional processes Strengthen WATrac utilization in the region and explore other WATrac capabilities such as command center and patient tracking modules The R9 HCC is eager to contribute and continue to guide our growing resilience in partnership with the healthcare system and R9 HCC membership. The R9 HCC staff looks forward to working with each of you and to building new relationships as healthcare emergency planning and preparedness expands in Region 9. Region 9 Healthcare Coalition│2016 Annual Report 14 Staffing & Acknowledgments Staffing Updates 2015 welcomed two new staff members to the R9 HCC. Elena Mierau and Ryan Traylor joined the team to support partner engagement, champion and expand the use of WATrac, enhance communication outreach with the membership, provide leadership and facilitation for committee work, and foster relationship building with all R9 HCC partners. This increased staffing allowed the R9 HCC to concentrate on the progression of two new workgroups and broadening scope in the area of situational awareness and development of a concept of operations for the patient tracking capabilities across healthcare and first response partners in Region 9. Paired with the efforts over the last 6 years, the R9 HCC’s ability to bridge the diverse group of partners within the Region 9 healthcare system continues to strengthen and expand community resiliency. Staff List Ed Dzedzy, Lincoln County Public Health & HCC Chair Email: [email protected] Phone: (509) 725-9213 ext. 24 Travis Nichols, HCC Coordinator Email: [email protected] Phone: (509) 324-1465 Photo from equityinspokane.org Ryan Traylor, HCC Outreach Specialist Email: [email protected] Phone: (509) 324-1538 Elena Mierau, Healthcare Preparedness Specialist Email: [email protected] Phone: (509) 324-1652 Susan Sjoberg, Public Health Lead & HCC Facilitator Email: [email protected] Phone: (509) 324-1669 “Alone we can do so little; together we can do so Housed in SRHD, Spokane, WA, the Region 9 Healthcare Coalition serves eastern Washington to bridge public health, emergency management, and healthcare promoting collaboration and communication to foster emergency resiliency across the region. much” –Helen Keller Region 9 Healthcare Coalition│2016 Annual Report 15 Staffing & Acknowledgments The R9 HCC has much gratitude for the many partners that further emergency preparedness work Contributors Healthcare System Operational Response Committee Representatives: Erika Abdnor, Deaconess Hospital Chris Banks, Fresenius Medical Care Mike Bell, Lincoln Hospital Stacey Bogar, Inland Northwest Blood Center Jan Dobbs, Frontier Behavioral Health Ed Lewis, Greater Spokane Dept. of Emergency Management Chad Lloyd, Rockwood Clinic Jamie McIntyre, Aging & Long Term Care of Eastern WA Greg Palmanteer, Community Health Systems Blake Powell, Rockwood Clinic Paul Priest, American Medical Response Patrick Ramsey, American Medical Response Adam Richards, Providence Health Care Eric Rodgers, Rural Critical Access Hospital Region 9 Patient Tracking Concept of Operations Committee Representatives: Erika Abdnor, Deaconess Hospital Gerry Bozarth, Department of Emergency Management Eric Cassidy, Lincoln Hospital Dean Davis, Deaconess Hospital Rick Ferraro, Valley Hospital Chris Jaklitsch, Mann-Grandstaff VA Medical Center Region 9 Healthcare Coalition│2016 Annual Report Kelly Jennings, Spokane Co. Fire District #3 Michael Lopez, Spokane City Fire Paul Priest, American Medical Response Patrick Ramsey, American Medical Response Mark Sheldon, Providence Holy Family Aimee Swanson, Mann-Grandstaff VA Medical Center Roy Varney, Deer Park Ambulance 16
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