Jetstar GDS Guide
Jetstar Agent Hub
GDS Participation
This list shows which Jetstar Group airlines* are
available in each GDS:
• Amadeus
(JQ, 3K, VF & GK )
• Galileo
(JQ, 3K & VF)
• Worldspan
(JQ, 3K & VF)
• Apollo
(JQ, 3K & VF)
• Sabre
(JQ, 3K, VF, GK & BL)
• Abacus
(JQ, 3K, VF, GK & BL)
• Travelsky
(JQ, 3K & VF)
• Axess
(JQ, 3K, VF & GK)
*The Jetstar Group of airlines includes:
Product
Jetstar offers four types of fares through the GDS
Product offering for non-Qantas offices
Fare
Type
Starter
Starter
Plus
Starter
Max
Business
Max
Fare
Classes
H, K
L, M, N, O,
Q, R, S
T, V, Y
J
Product offering for Qantas offices
Fare
Type
Starter
Starter
Max
Business
Max
Fare
Classes
H, K, L, M, N,
O, Q, R, S
T, V, Y
J
JQ – Jetstar Airways
3K – Jetstar Asia
All Jetstar economy fares purchased in GDS are
inclusive of 20kg checked baggage. Business Max
fares receive 30kg.
VF – Valuair
BL – Jetstar Pacific
GK – Jetstar Japan
Business Starter fares and sale fares are not
available through the GDS
Fares & Schedules
Fares
Jetstar fare updates are distributed to GDS by a third
party. Fare changes can take up to 24 hours before
they appear in your GDS. During this time there may
be a price difference between your GDS fare quote
and the amount charged by Jetstar.
Schedules
Jetstar’s schedule can be published in GDS up to
330 days in advance, but to avoid a potentially high
volume of schedule changes, the schedule will often
be available less than 330 days in advance.
Jetstar’s schedule is published to GDS via a third party.
Updates to schedules will not appear in GDS at the
time Jetstar publishes the change. Some GDS will
take up to a week to reflect the changes. To minimse
this time difference Jetstar publishes GDS schedule
updates at an optimised time on a Wednesday, to
appear in GDS at the following times:
• Amadeus –Thursday
• Axess –Tuesday
• Galileo –Saturday
• Sabre & Abacus –
following Wednesday
• Apollo –Saturday
• Worldspan –Saturday
Jetstar Airways Pty Ltd, ABN 33 069 720 243
• Travelsky- Saturday
Jetstar participates in interline fares of Jetstar
interline partners. These are booked in classes I, A,
E, P, B or D.
Jetstar does not accept waitlist bookings
Holds (Time Limits)
Fare Class
All Classes
(Agents in AU, NZ, US, SG, Other)
All Classes
(Agents in ID, TW, PH, HK, MO)
Holds Time
• Hold for 5 days up to 9 days
prior to departure
• Hold for 1 day between 9 – 0
days before departure
• Hold for 2 days up to 2 days
prior to departure
• Hold for 1 day between 2 – 0
days before departure
• The hold applicable to the first sector governs the
entire booking
• Original hold time remains the same regardless of
changes made to the booking before payment
• Bookings can be made up until 3 hours prior to
departure
Jetstar GDS Guide
Jetstar Agent Hub
Currency and Payment types
Currency
• Jetstar bookings won’t always be in the same currency as your GDS PNR
• If you’re a registered agent of Jetstar and you’re based in a country Jetstar operates to, Jetstar will generally
use the currency where your office is located
• If you’re not a registered agent of Jetstar, Jetstar will generally use the currency of the departure point of the
first Jetstar sector in your itinerary
• When you make a Jetstar booking on hold, Jetstar will return an SSR confirming the currency and amount,
e.g. JQ AMOUNT DUE JQ AUD185.50
Credit card & UATP
• Jetstar accepts payments by the following credit cards (as well as UATP) in the following currencies:
Jetstar Airways
Jetstar Asia
JQ
VI
MC
AX
DI
JC
UATP(TP)
3K
VI
MC
AX
DI
JC
UATP(TP)
AUD
Y
Y
Y
Y
N
Y
AUD
Y
Y
N
Y
N
Y
CNY
Y
Y
N
N
N
Y
CNY
Y
Y
N
Y
N
Y
JPY
Y
Y
N
Y
Y
Y
HKD
Y
Y
N
Y
N
Y
KRW
Y
Y
N
N
N
Y
IDR
Y
Y
N
N
N
Y
MYR
Y
Y
N
N
N
Y
INR
Y
Y
N
N
N
Y
NZD
Y
Y
Y
Y
N
Y
JPY
Y
Y
N
N
Y
Y
SGD
Y
Y
N
Y
N
Y
MYR
Y
Y
N
Y
N
Y
THB
Y
Y
N
Y
N
Y
NZD
Y
Y
N
Y
N
Y
TWD
Y
Y
N
N
N
Y
PHP
Y
Y
N
N
N
Y
USD
Y
Y
N
Y
N
Y
SGD
Y
Y
N
Y
N
Y
IDR
Y
Y
N
N
N
Y
THB
Y
Y
N
Y
N
Y
PHP
Y
Y
N
N
N
Y
TWD
Y
Y
N
N
N
Y
VND
Y
Y
N
Y
N
Y
USD
Y
Y
N
Y
N
Y
VND
Y
Y
N
Y
N
Y
Valuair
Jetstar Pacific
3K
VI
MC
AX
DI
UATP(TP)
BL
VI
MC
AX
DI
JC
UATP(TP)
JPY
Y
Y
N
N
Y
HKD
Y
Y
N
N
N
Y
SGD
Y
Y
N
Y
Y
JPY
Y
Y
N
Y
N
Y
USD
Y
Y
N
Y
Y
KRW
Y
Y
N
N
N
Y
CNY
N
N
N
Y
Y
MYR
Y
Y
N
Y
N
Y
HKD
N
N
N
Y
Y
SGD
Y
Y
N
Y
N
Y
MYR
N
N
N
Y
Y
THB
Y
Y
N
Y
N
Y
THB
N
N
N
Y
Y
TWD
Y
Y
N
N
N
Y
IDR
Y
Y
N
N
Y
USD
Y
Y
Y
Y
Y
Y
NZD
Y
Y
N
N
Y
AUD
Y
Y
N
N
N
Y
AUD
Y
Y
N
N
Y
NZD
Y
Y
N
N
N
Y
VND
N
N
N
Y
Y
VND
Y
Y
Y
Y
Y
Y
Jetstar Japan
GK
VI
MC
JC
DI
UATP(TP)
JPY
Y
Y
Y
N
N
AUD
Y
Y
N
N
N
KRW
Y
Y
N
N
N
SGD
Y
Y
N
N
N
NZD
Y
Y
N
N
N
Jetstar Airways Pty Ltd, ABN 33 069 720 243
Jetstar GDS Guide
Jetstar Agent Hub
• Payments must be entered as a special service request (SSR) at the time of booking (or before the
hold expires):
GDS
Credit Card Key Entry
AMADEUS
SR EPAYJQNN1-CC/XX123456789000000/EXP08 05-JOHN SMITH
SABRE
3OTHS/XX123456789000000/EXP 08 05
GALILEO
SI.JQ*CCRD.XX123456789000000D0805/JOHNSMITH
WORLPSPAN
3SSROTHSJQHK1CCXX123456789000000/EXP08-05/JOHN SMITH
APOLLO
3SSROTHSJQHK1CCXX123456789000000/EXP08-05/JOHN SMITH
ABACUS
3OTHS/XX123456789000000/EXP 08 05
AXESS
3 OTHS JQ CCXX123456789000000/EXP0805/SMITH/JOHN
TRAVELSKY
SSR OTHSJQHK1CCXX123456789000000/EXP08-05/JOHN SMITH
3OTHS/CH JOHN SMITH
3OTHS/CH JOHN SMITH
• Use the applicable carrier code JQ/3K/VF/BL/GK
• Replace xx with the two letter credit card code
• Replace 123456789000000 with the credit card number
• The UATP code is ‘TP’
BSP
• IATA agents in selected countries have the option of using BSP payment through the GDS. This enables agents
to pay bookings by entering an SSR OSAG including their agency IATA number.
• Accounts are settled through BSP on a recurring cycle.
• Refer to Jetstar Agency Hub for details on how to register for BSP payment.
GDS
BSP Key Entry
AMADEUS
SROTHS-OSAG XXXXXXXX
SABRE
3OTHS/OSAG XXXXXXXX
GALILEO
SI.JQ*OSAG XXXXXXXX
WORLPSPAN
3SSROTHSJQCK OSAGXXXXXXXX
APOLLO
@:3SSROTHSJQNN1 CK OSAG XXXXXXXX
ABACUS
3OTHS/OSAG XXXXXXXX
AXESS
3 OTHS JQ OSAG XXXXXXXX
TRAVELSKY
SSROTHSJQ OSAG XXXXXXXX
• Use the applicable carrier code JQ/3K/VF/BL
• Replace xxxxxxxx with your 8 digit IATA number
Jetstar Airways Pty Ltd, ABN 33 069 720 243
Jetstar GDS Guide
Jetstar Agent Hub
Booking Restrictions
• Ensure passenger name has a title.
• If a party has two pax with the same name,
differentiate them (e.g. by adding diff title or
middle initial), as booking will be rejected if this
occurs.
SSR
• The following special services can be requested
on JQ through the GDS with an SSR entry:
SSR
Description
INFT
Adding an infant under 2 years of age to a booking
WCHR
Pax are unable to walk to the Aircraft gate. Pax are
required to be able to ascend and descend stairs
without assistance.
WCHS
Pax are unable to ascend or descend stairs without
assistance. May require assistance to the aircraft
Changing Jetstar Flights
Flight, date, time and name changes can be made
through the GDS. To change a flight you should:
• Delete the old and add the new flight in the same
transaction in order to be charged correctly.
• You can then end the record and a confirmation
response (HK status) should be received against
the new flight.
• If you get a negative response, then we will send
a note back to the GDS booking explaining why.
Generally, it’s because the class you sold is not
available, so you may need to select another class.
• If you are experiencing any issues with the booking
changes, you can contact [email protected]
to investigate.
• Changes must be paid for by Credit Card or BSP
payment at the time of the change. To do this you
should re-add the Credit Card or OSAG line and
end the booking.
Please note: any changes made through Jetstar’s Trade Support line will transfer
ownership of the PNR to Jetstar. System synchronisation errors may occur if you
make subsequent changes to the parent or child PNR through the GDS. Jetstar will
WCHC
Pax are chair bound and may require assistance
onto the aircraft
BLND
Blind passenger
DEAF
Deaf passenger
DOCS
Adding passenger passport data to the booking
DOCO
Adding passenger redress number for United States
Secure Flight program
Jetstar Airways Pty Ltd, ABN 33 069 720 243
not accept any responsibility for errors made through the GDS after the booking
has been changed (and owned) by Jetstar.
Refund
• Starter and Starter Plus fares are non-refundable. If
a seat is cancelled the entire fare will be forfeited.
• Starter Max and Business Max fares are refundable
for a fee, refunds must be requested before the
end of the day of departure
• Refunds must be requested through Jetstar. They
cannot be requested through your GDS
Jetstar GDS Guide
Jetstar Agent Hub
Ancillary Products and Services (Optional Extras)
The following optional extras are available at an additional cost and need to be booked through the Call
Centre or Jetstar’s Agent Hub.
For all flights:
• Excess baggage
For international A330 only:
• Inflight entertainment
• Selective seat assignment (exit row, front of cabin
or general seating)
• Meals (standard of VGML only)
• Car seat (chst)
• Comfort pack
Products can be purchased on-board or at airports (excluding CHST), but subject to availability.
Seating
All Jetstar flights have allocated seating. Seat preferences for all JQ/VF/3K/BL/GK fares can be requested
through the call centre. Seat requests for bookings with Starter fares will incur a fee. For Starter Plus fares
standard seating is free of charge (premium seating will incur a fee).
Starter Max and Business Max fares are free of charge for all seat types.
Seat requests can be made through the GDS via SSRs SEAT, NSST, NSSW and NSSA, for any Jetstar sector booked
in one of our participating interline partner’s fares. These bookings will be in classes A, E, I, P or B on a JQ/VF/3K/
BL/GK sector.
Final seat allocation will be made at the airport.
Jetstar Airways Pty Ltd, ABN 33 069 720 243
Jetstar GDS Guide
Jetstar Agent Hub
Ticketing & Interline Carriers
Interline Partners
Jetstar
Jetstar Asia
Valuair
Jetstar Pacific
Jetstar Japan
AA
Y
N
N
N
N
AC
Y
N
N
N
N
AF
Y
Y
Y
Y
N
AY
Y
Y
N
N
Y
BA
Y
Y
Y
Y
N
CO
Y
N
N
N
N
CX
Y
N
N
Y
N
CZ
Y
Y
Y
Y
Y
DL
N
N
N
N
Y
EK
Y
Y
Y
Y
N
EY
Y
N
N
N
N
FJ
Y
N
N
N
N
JL
Y
Y
Y
Y
Y
KA
Y
N
N
Y
N
KL
Y
Y
Y
Y
N
LA
Y
N
N
N
N
LH
Y
Y
Y
Y
N
LP
Y
N
N
N
N
LX
Y
Y
Y
N
N
MA
Y
N
N
N
N
MH
Y
Y
N
Y
N
PX
Y
N
N
N
N
QF
Y
Y
Y
N
Y
QR
Y
Y
Y
Y
Y
RJ
Y
N
N
N
N
SB
Y
N
N
N
Y
TK
Y
Y
Y
Y
N
TN
Y
N
N
Y
N
UA
Y
N
N
N
N
XL
Y
N
N
N
N
4M
Y
N
N
N
N
9W
Y
Y
N
N
N
• Jetstar Group airlines are ticketless, but Jetstar
flights can be ticketed on the stock of our
interline partners when a Jetstar fare is sold in
combination with our partner’s fares. JQ fare
rules apply to the JQ sectors of these bookings.
• Customers booked on Jetstar long haul
international services in the economy cabin,
travelling on an interline through fare, will receive
complimentary food / non-alcoholic beverages
and a comfort pack.
• Some Jetstar classes (A, B, E, I, P, D) can be sold
as part of our interline partners through fares.
Interline partner fare rules apply to these Jetstar
sectors.
• All ticketing is on the interline partner’s plate
Jetstar Airways Pty Ltd, ABN 33 069 720 243