Procedure:
Once tickets are reserved with a 20% deposit, a deposit receipt/invoice will be issued. Please review the invoice to
verify performance date, time, number of tickets and seat location for accuracy.
All orders are subject to availability - we will reserve the best seats available at the time of reservation.
Final Payment:
Final payment is due four (4) weeks before the show date.
Payments can be made by credit card, or by mailing a cheque to Rose Theatre, 1 Theatre Lane, Brampton, ON L6V
0A3. Please make cheque payable to: The City of Brampton, and include the confirmation number located on your
invoice.
In the event a performance becomes more than 90% sold, full payment must be received within five business days
after notification.
Failure to make your final payment by the due date will result in the release of your seats and forfeiture of your
deposit.
If a reservation is made less than four (4) weeks before a show, payment in full is due at the time of booking.
Once payment in full has been processed, you will be sent a receipt.
Additional Seats:
A group may request additional seats at any time. Additional seats are based on availability. If seats are requested before final
payment is due, they will be added to the original contract. Our Group Sales Programmer, Sylvia Eng, will attempt to reserve
additional seats as close to the original booking location as possible.
Reducing Seats:
If you need to reduce your order, please contact our Group Sales Programmer, Sylvia Eng, at 905-793-7073, as soon as
possible, but no later than 4 weeks before the show date.
Should your group fall below the 15 ticket minimum, your deposit will be applied to the sale of seats at full price.
Cancellation:
Groups that cancel their order before the final payment is due may transfer their deposit to another show within the
same season.
Groups that cancel their order less than four (4) weeks before the start of the show will forfeit their deposit.
Seating Policy:
To ensure the enjoyment of all patrons, it is recommended that no children under the age of 5 attend a performance other
than those in the Family Series or through our education series. All patrons regardless of age must have a ticket to enter the
theatre.
Terms & Conditions:
Payments can be made over the phone with any major credit card; by mailing a cheque (payable to: The City of
Brampton) to Sylvia Eng, Group Sales Programmer, 1 Theatre Lane, Brampton, ON, L6V 0A3; or with cash or money
order at the box office.
Failure to comply with the stated payment policy will result in the release of your seats.
All ticket sales are final.
When possible, please note any special seating requirements (wheelchairs, hearing, sight).
Tickets will be issued upon receipt of final payment.
Tickets may be mailed or picked up at the box office during regular hours of operation, or at the time of the
performance.
Tickets are subject to availability.
All dates, times, shows and prices are subject to change without notice.
In the event of inclement weather, refunds cannot be issued unless the performance is cancelled by the Production
Company or The Rose Theatre. Exchanges within the same season maybe made based on seating availability.
If you have any questions about the above policies, please do not hesitate to contact the Group Sales Programmer at:
t: 905-793-7073 | c: 416-806-0440 | [email protected]