William Tyner
2846 22nd Street
San Francisco, Ca 94110
United States
[email protected]
willtyner.com
(917) 717 - 1441
A researcher / designer / community builder
who asks questions to get to the heart of experiences
PROFESSIONAL EXPERIENCE
General Assemb.ly, Designer-in-Residence, San Francisco, CA
Sept 2015- Present
Act as a resource and mentor for General Assembly students looking to learn design skills and grow in the field
Provide support, project feedback, and industry advice to students in the User Experience Design course
Responsible for closely tracking student progress and working to address personal knowledge gaps
Code for America, 2015 Fellow & User Research Lead, San Francisco, CA
Jan 2015- Present
Work with the City of Albuquerque Mayor’s Office to redesign the delivery of economic development digital services
Lead research process to understand the barriers residents face in accessing city services and achieving social mobility
Define, plan and conduct generative, evaluative, predictive and remote research
Use a variety of best-in-class research methods to make quantitative and qualitative observations
Recruit participants, conducted 25+ contextual interviews, lead community co-design sessions, design surveys
Synthesize findings into compelling oral, written and visual presentations driving strategic product decisions
Identify and cultivate relationships with community stakeholders to test and bring product to fruition
Presenter at Code for America Summit: Deepening Impact in Economic Development, 2015
General Assemb.ly, Education Programs Producer, San Francisco
Sept 2013- Dec 2014
Designed and managed classes and workshop products for the SF campus
Recruited and trained instructors. Worked with instructors to iteratively design high quality curriculum
Designed and managed the pilot of a diversity partnership program with 25 Year Up students to increase diversity
Mentored and exposed students in diversity program to careers in technology and design
Used student feedback to improve product quality, test new products
Successfully hit quarterly revenue targets of $85K and generated $800K in sales as an Admissions Producer
Ideated and executed various on-the-ground and digital marketing strategies to bring in new students
ZERO 1 Garage, Research & Exhibition Design Intern, San Jose, CA
Jun 2013- Sept 2013
Conducted secondary content research and helped design educational collateral for exhibition displays
Researched philanthropic and corporate partnerships that drove revenue growth with Executive Director
Helped produce the highly acclaimed 2012 Biennial exhibition, “Seeking Silicon Valley” with Lead Curator
Grameen Bank, Qualitative Research Intern, Dhaka, Bangladesh
Jun 2010 - August 2010
Conducted fieldwork in rural Bangladesh loan project sites. Interviewed and observed borrowers to understand needs
RESEARCH & TECHNICAL SKILLS
I am highly skilled at leading
research efforts in the field, and
rigorously and iteratively
structuring a problem
I have experience with HTML,
CSS, SQL and Python
I have extensive workshop
planning and facilitation
experience
EDUCATION & PROFESSIONAL DEVELOPMENT
I create mock ups/wireframes in
Illustrator and test assumptions
by building prototypes
Using photography, film, and
other mediums, I can translate
research into actionable insights
that drive product direction
I am well versed in Final Cut and
other video editing software
Wesleyan University
Harvard Business School
Middletown, CT
B.A., Cultural Anthropology, 2013
Cambridge, MA
Summer Venture in Management, 2012
Relevant Coursework:
Relevant Coursework:
Anthropology of Development,
Youth Cultures, Sociology of
Education, Photograph I / II, Digital
Media I/II, Architecture Studio I
Marketing, Strategy, Leadership and
Organizational Behavior, Business
Government, and the International
Economy