Babel Monthly Newsletter
BRICK – South Korea
Continuing with our focus on the largest developing countries, this month we turn to South Korea (BRICK =
BRIC + South Korea). Over the next five years, the South Korean economy will make the 10th-largest
contribution to world growth. Despite the global slowdown, South Korea’s economy grew by 3.6 per cent in
2011, the fastest in the OECD. South Korea is a high-tech economy. It is a leader in electronics manufacturing,
including semiconductor chips, flat-screen TVs and mobile phones. The country is also a leader in shipbuilding,
steel and automotive. Its construction and energy companies are increasingly successful overseas. The
population is highly educated.
Relationships and Respect
South Korea’s culture is generally group-oriented. Asserting individual preferences are seen as less important
than having a sense of conforming to a group’s norms. However, Koreans are more individualistic than their
Asian neighbours. Building lasting relationships is important. Proceed with serious business discussions only
after your counterparts have become comfortable with you. This may require time. It is important to
emphasize the long-term benefits and your commitment to the business relationship. Keep in touch on a
regular basis during negotiations and beyond.
Modesty is also important. Business relationships in this country exist between individuals or groups of
people, not between companies. Even when you have won your local business partners’ friendship and trust,
they will not necessarily trust others from your company. That makes it important to keep company interfaces
unchanged. Changing a key contact may require the relationship building process to start over.
In Korean culture, ‘saving face’ is essential. Harmony must be maintained at all cost and emotional restraint is
held in high esteem. Reputation and social standing strongly depend on a person’s ability to control emotions
and remain friendly at all times. If you have to bring up an unpleasant topic with a person, never do so in
public and always convey your message in ways that maintain the other’s self-respect. The importance of
diplomatic restraint and tact cannot be overestimated. Keep your cool and never show openly that you are
upset. Moreover, refrain from criticizing your competition.
In South Korea’s business culture, the respect a person enjoys depends primarily on his or her age and status.
You will find leaders in senior roles to be of advanced age. It is important to treat elderly people with the
greatest respect and deference.
Communication
Korean businesspeople usually speak in quiet, gentle tones, and conversations may include periods of silence.
Nevertheless Koreans can get very animated and excited when entertaining visitors in more social settings.
Because the concept of face is important in this culture, communication is generally somewhat indirect,
though not nearly as much as in Japan. Koreans often acknowledge what they hear by saying ‘yes’ or nodding.
This does not signal agreement. Open disagreement and confrontation should be avoided. Koreans usually do
not respond to a question or request with a direct ‘no,’ rather ‘we will think about it’ or ‘this will require
further investigation’.
Given the strong emphasis on hierarchy in the country’s business culture your team should include senior
leaders who know your company well. Find out who will participate on the Korean side, and choose people
who match the rank of the Korean members. Status matters a lot, and a mismatch could be embarrassing for
everyone.
Tel: 020 8295 5877 Fax: 020 8295 5878 Email: [email protected] www.babelgroup.co.uk
In accordance with business protocol, people should enter the meeting room in hierarchical order. The
Koreans likely assume that the first foreigner to enter the room is the head of your delegation. The same will
be true on their side, allowing you to identify the most senior person within a group. That person is usually
seated at the middle of the ‘Korean side’ of the conference table. You may get other clues by observing who
receives the highest amount of deference within a group of Koreans. That way, you may actually be able to
identify the hierarchical structure across the whole group.
Names are usually given in the order of family name, first name. The latter consists of two names, the
generational name and the given name, separated by a hyphen. Some Koreans only give their initials, in which
case they usually state their family name last, for instance ‘Y.K. Kim.’ Use Mr./Ms. plus the family name. If a
person has a professional or academic title, use it to address him or her. Never call Koreans by their first name
unless they insist on it. Introduce and greet older people first.
The exchange of business cards is an essential step when meeting someone for the first time, so bring more
than you need. Present your business card with two hands, and ensure that the Korean side is facing the
recipient. Similarly, accept others’ cards using both hands if possible. Smile and keep eye contact while doing
so, then examine the card carefully. Not reading someone’s card can be an insult. Next, place the card on the
table in front of you or into your card case. Never stuff someone’s card into your back pocket or otherwise
treat it disrespectfully. Also, do not write on a person’s business card.
Women in Business
While South Korea is still a strongly male-dominated society, gender roles have started to change.
There are many women, typically younger ones, in professional positions, although few have significant
authority and influence. At the same time, most women are still struggling to attain positions of similar
income and authority as men.
Business Etiquette
Business meals and entertainment, in particular dinners, Karaoke singing ‘contests,’ and evening events that
may include heavy alcohol consumption are important as they help advance the process of building strong
relationships. Refusing to participate in these activities may be taken as a clear signal that you are not
seriously interested in doing business with your counterparts. Although business may not be discussed during
these events, there could be exceptions. Your Korean counterparts may use them as opportunities to convey
important messages or resolve disputes. Sometimes they may also try to obtain information from you that
could strengthen their negotiating position. While you want to remain watchful, deflecting such inquiries if
needed, never show signs of mistrust in your counterparts’ intentions.
A topic to avoid in discussions is Korea’s relationship with Japan. Historically, the relationship between these
two countries was overshadowed by strong animosities on both sides, especially among the older generation.
Gift giving is common in social and business settings in South Korea, including initial meetings. If you receive
one, it is best to reciprocate with an item of similar value that is typical of your home country. Giving a gift
after signing a contract is also viewed very favourably. Give and accept gifts using both hands. Do not open
gifts in the presence of the giver unless your host did so first. There are numerous potential pitfalls in what to
give and how to wrap it, so prepare upfront or ask someone from the country to avoid causing
embarrassment.
If your trip to Asia includes other countries, you should be careful not to make your counterparts feel that
your visit to South Korea is one of many. The impression of making an effort only for them carry great weight.
Specifically, avoid mentioning visits to Japan.
Tel: 020 8295 5877 Fax: 020 8295 5878 Email: [email protected] www.babelgroup.co.uk