International Journal of Research in Management, Science & Technology (E-ISSN: 2321-3264) Vol. 3, No. 3, August 2015 Available at www.ijrmst.org Self-Leadership Behavioral-Focused Strategies and Turnover Intention: The Mediating Effect of Job Satisfaction Kamil Hussain*1, Muhammad Asif Khan2 *1,2Institute of Management Science, Shaheed Zulfikar Ali Bhutto Institute of Science and Technology, Islamabad, Pakistan 1 [email protected] [email protected] 2 Due to this challenge, the organizations try to make use of the capabilities of the employees to lead theirselves by implementing the concept of selfleadership, sometimes also called as super-leadership. Abstract— The study investigates the relationship of behavioral focused strategies, job satisfaction and turnover intentions. The study also examines the mediating effect of job satisfaction in the relationship of behavioral focused strategies and turnover intentions. The data has been collected from the customer care centers/call centers of the telecom sector of Islamabad through a structured questionnaire from 120 respondents. The results of the study shows negative impact of behavioral focused strategies on turnover intentions, secondly behavioral focused strategies affects job satisfaction positively. Moreover, job satisfaction significantly mediates the relationship of behavioral focused strategies and turnover intentions. Future research needs to test the relationship of behavioral focused strategies with other organizational outcomes, and should collect the data from multiple types of organizations and environments. Self-leadership can be defined as a process in which people control their own behavior, influence and lead theirselves by using specific cognitive and behavioral strategies (Manz, 1986; Manz & Neck, 2004). B. Significance of the study Because of the competitive market, organizations are trying to capture the most competitive people to capture the market by offering them more benefits and opportunities and freedom to enhance their skills. So there are more chances of arousal of employee’s intentions to quit his present job and join any other organization. So in order to retain these employees organizations has to implement Self-leadership strategies. According to [14], Self-leadership strategies are about the influence which people exert on themselves to motivate and direct theirselves for the achievement of desirable outcomes, which can lead them to decrease their intentions of leaving their job. Keywords— Self-leadership strategies, Behavioral focused strategies, self-discipline, turnover intentions, job satisfaction I. INTRODUCTION A. Background of the study Nowadays, the private companies are facing the challenge of complex, turbulent, unpredictable and extremely competitive and continuously changing work environment. The organization’s need of continuously improvement of work efficiency is rising day by day. In addition, the highly educated workforce desire more challenging, valuable and meaningful tasks and want empowerment to lead themselves. For the survival and success in such markets and in such situation, organizations need to adopt those practices through which they can make a large scale change. Transformational change [6] reengineering [2] and quality management [8] are the methods leading to change but it is suggested that a large scale change must involve people at a fundamental level. As a result, managers and scholars have been taking interests in the topics of self-leadership strategies and self-management practices [18]. 2321-3264/Copyright©2015, IJRMST, August 2015 Moreover, the relationship of behavioral focused strategies and turnover intent has been suggested by [19] in his study “behavioral focused strategy and team performance”. The rational of using job satisfaction as mediator between the relationship of behavioral focused strategies and turnover intentions is that according to the study of, self-management leader behavior has positive influence on job satisfaction. The selfleadership measurement scale of Manz (1992) on behavioral focused strategies and self-management scale of Manz and Sims (1987) were identical because the self-management scale also includes self-goal setting; self-observation and habitual self. Therefore it 1 International Journal of Research in Management, Science & Technology (E-ISSN: 2321-3264) Vol. 3, No. 3, August 2015 Available at www.ijrmst.org is realistic and logical to affirm that self-leadership is the predictor of job satisfaction. achieve their desirable outcomes. Behavioral focused strategies, natural reward strategies and constructive thought pattern strategies are the three distinct strategies of self-leadership concept which positively influence effectiveness [19] the self-leadership behavioral focused strategies are based on selfdiscipline used to deal with ourselves in doing unattractive, complex but essential tasks [19]. Selfpunishment, self-goal setting, self-reward, selfobservation and self-cueing are the strategies of behavioral focused strategies for discouraging ineffective behavior and encourage effective behaviors [14]. C. Problem statement Because of the highly competitive situation in the market, organizations are trying to capture the most competitive people from the market by offering them more benefits, opportunities and freedom to enhance their skills. Due to which the chances of the arousal of employee’s intentions to leave his present job and join any other organization has been increased. So for reducing these chances or the intentions of employees to leave the organization, organizations need to implement Self-leadership strategies. According to [14], Self-leadership strategies are about the influence which people exert on themselves to motivate and direct theirselves for the achievement of desirable outcomes, which can eventually lead them to decrease their intentions of leaving their job. [10] Developed a self-leadership scale especially for Chinese culture termed in the literature as “Modified Revised Self Leadership Questionnaire (Modified RSLQ)” which is a collectivist culture because according various scholars. Leadership models of United States and other western countries are invalid in developing countries like African and East Asian countries and the reason is that these models reveal the standpoint and practices related with the cultural values of US. The reason behind it is that interpersonal relations, loyalty and authority is perceived differently in these countries as compared to west. [12] Also confirm this argument and argued that inclination and influence of different leadership styles are different in these countries due to differences in culture of the countries. So the rational of the study is to test a research model that investigates job satisfaction as a mediator of the effects of behavioral focused strategies on turnover intention. D. Research objectives To determine the impact of behavioral focused strategies on turnover intention. To determine the mediating effect of job satisfaction on the relationship of behavioral focused strategies and turnover intention. B. Job satisfaction Job satisfaction has been defined by scholars in various ways. According to [7], Job satisfaction can be defined as a positive emotional state which arises when a person’s job or job experiences is appraised by people.According to [12], job satisfaction is the attitude of a person about his job which is based on the perception of job he perform, including the degree of cohesion between individual and organization. E. Research question Do behavioral focused strategies impact turnover intentions negatively? Does job satisfaction mediate the relationship of behavioral focused strategies and turnover intentions? [15] Defines job satisfaction as “the degree of pleasure an employee derives from his or her job” (Chapter 10, p. 313). A solid correlation has been shown between the job satisfaction and subsequent outcomes by various empirical studies. II. LITERATURE REVIEW A. Self-leadership strategies From the review of the literature, it is clear that the concepts of self-leadership and self-management overlap each other to a large extent because the theoretical background of both the concepts is same [14]. The concept of self-leadership provides the basis for influencing oneself effectively and improves the performance continuously. Through this concept which the people direct and guide their cognitions and actions for the achievement of their desired goals [19]. Job satisfaction is very important for attraction and retention of well-qualified candidates. It’s the attitude of employees about their jobs. According to [16] it is the affective reaction of an employee to a job based on the comparison between actual and desired outcomes. Job satisfaction has many constructs which includes the feeling of employees about various intrinsic and extrinsic job elements. It covers the other aspects of satisfaction related to working conditions, promotions, benefits, pay, supervision, relationship with coworkers and organizational practices [17]. According to [14] in the concept of self-leadership, people influence their selves in order to get the selfdirection and self-motivation which they need to 2321-3264/Copyright©2015, IJRMST, August 2015 C. Turnover intentions 2 International Journal of Research in Management, Science & Technology (E-ISSN: 2321-3264) Vol. 3, No. 3, August 2015 Available at www.ijrmst.org Organizational turnover has been a very important research topic for about 90 years [21] and has severe negative consequences for organizations. A gap has been identified of BFS that how BFS affect TOI. The relationship of BFS and TOI, and the relationship of JS as a mediator between them, has not been tested before. It may be that BFS first influence the attitudinal perceptions of employees about their jobs, i.e. BFS may influence JS which consequently affect turnover intentions. So the study is attempted to find the relationship of BFS, JS and TOI, and will assess the degree to which the JS mediates the relationship of BFS and TOI. Turnover intentions have been defined by various scholars. “The employees thoughts of quitting their present job” Employees withdraw from their job either physically or psychology. [19] Further argued that withdrawal in physical form is quitting the job, but all employees may not want to leave and the psychological withdrawal from the job is thinking about quitting the job. G. Theoretical framework If the call center organizations fail to control the high turnover then it is very difficult for the organization to deliver the high quality service [17]. According to [1] the organizational variables such as organizational commitment and turnover intentions can be explained by job satisfaction. The following theoretical framework has been drawn on the basis of literature review where BFS is the independent variable, turnover intentions is the dependent variable while job satisfaction is the mediating variable. D. Behavior focused strategies and job satisfaction Although there is very little empirical evidence on the relationship of BFS and JS, but the relationship of leadership and job satisfaction has been proved from extensive [11]. According to the study of [19] i.e. examining the relationship of BFS dimension of selfleadership, JS and team performance. The results of the study were: 1) there is a direct relationship of BFS and JS and is a positive and statistically significant relationship, 2) JS and team performance are positively correlated, 3) so the result is that JS mediates the relationship of BFS and team performance. BFS TOI Figure 1. Theoretical Framework H. Hypothesis The following hypothesis has been drawn in the light of literature review. Moreover, according to [14] the perception of control and responsibility can be created through the use of behavioral-focused strategies dimension of selfleadership which consequently affects performance outcomes. That’s why there must be a relationship of behavioral-focused strategies and job satisfaction which will encourage employee’s attitudes towards their job, which will consequently reduce turnover intentions. H1: Behavioral focused strategies have a negative impact on turnover intentions. H2: Behavioral focused strategies have a positive impact on job satisfaction. H3: Job satisfaction has a negative impact on Turnover intentions. H4: Job satisfaction mediates the relationship of behavioral focused strategies and turnover intentions. E. Job satisfaction and turnover intentions Over the years research has recognized JS as a predictor of turnover [20]. According to [9] JS and TOI are inversely correlated with each other. Similarly according to various other researchers [2] JS and TOI are inversely correlated with each other. Job satisfaction has been given increasing attention by the economists over the past four decades. There is a negative correlation between job satisfaction and turnover [9]. [20] Argued that one of the reasons of employee’s intentions of quitting their job is job satisfaction. III. RESEARCH METHODOLOGY A. Type of study The study is attempted to find the cause and effect between dependent and independent variables and their descriptive statistics that’s why it is a causal as well as a descriptive study. B. Instrument Development The instrument used is an adopted one. The questionnaire is made up of the combination of total 3 different questionnaires used in other studies. F. Gap Analysis 2321-3264/Copyright©2015, IJRMST, August 2015 JS 3 International Journal of Research in Management, Science & Technology (E-ISSN: 2321-3264) Vol. 3, No. 3, August 2015 Available at www.ijrmst.org The questionnaire of behavioral focused strategies is taken from [10], job satisfaction from [7] and turnover intentions from [5]. F Gender C. Population and Participants The population for the study was 5 customer care centers/call centers of telecom companies (Mobilink, Ufone, Zong, Telenor and Warid) in Islamabad, while the sample size for the study was 250, out of which 234 were received, 220 were valid and 14 were invalid. 2.4 Unit of Analysis. Age Male 128 % Valid Com.% % 58.1 58.1 58.1 Female 92 41 41 Total 220 100 100 100 20-25 80 36.3 36.3 36.3 26-35 130 59.0 59.0 95.3 36-45 10 4.5 4.5 100 45+ 0 0 0 100 100 Total 220 100 Bachelor 126 57.2 57.2 57.2 Master 76 34.5 34.5 91.7 MS 18 8.18 8.1 100 Total 220 100 100 Manager grade 20 9.1 9.1 9.1 E. Tests for Data Analysis Non-manager grade 200 90.9 90.9 100 Correlation and regression tests have been performed for the data analysis while other tests have also been performed like reliability test and other demographic and descriptive tests. Total 171 100 The unit of analysis of this study was the “individuals”, i.e. the employees of these companies. Edu D. Data Collection Method The data collection method chosen for this study was convenience sampling. Position 2) Level of job: The level of job of 20 respondents was manager grade while the remaining 200 respondent’s level of job was non-manager grade. F. Software used The level of job of 9.1% employees was manager grade while 90.9% employees were of non-manager grade. SPSS software (version 17) has been used for data analysis. 3) Qualification: The qualification of 126 respondents was bachelor, 76 was masters while 18 respondent’s qualification was MS. IV. RESULTS, ANALYSIS AND DISCUSSION A. Demographic analysis The percentage of respondents having bachelor qualification was 57.2%. The percentage of respondents having master qualification was 34.5%, while the remaining 8.1% respondent’s qualification was MS. The general characteristics of the data are described by the Descriptive analysis. The demographics such as frequencies and percentages of age, gender, qualification and level of job have also been given in Table 1. 4) Gender: The maximum number of respondents was male and they were 128 in number while the remaining 92 respondents were female. So 58.1% of the respondents were male while 41.9% respondents were female. 1) Age of employees: Out of 220 respondents, the age of 80 respondents were lying in the range of 20-25 years, the age of 130 respondents was lying in the range of 26-35 years, while the age of remaining 10 respondents was lying in the range of 35-45. B. Descriptive statistics The descriptive statistics of the data has been given in the Table 02. The descriptive statistics of the data collected has been calculated using SPSS software. The descriptive statistics include mean, standard deviation, skewness and kurtosis. The mean value of the behavioral focused strategies is 1.86 and its standard deviation is 0.50227 which shows the variation of the data from the mean. Similarly the descriptive statistics of other variables have been given the Table02. The skewness of the data shows The age of 36.3% of the employees was in the range of 20-25, 59.0% of the employee’s age was in the range of 26-35. While 4.5% of the employee’s age was in the range of 35-45 years. TABLE 1 DEMOGRAPHIC PROFILE 2321-3264/Copyright©2015, IJRMST, August 2015 100 4 International Journal of Research in Management, Science & Technology (E-ISSN: 2321-3264) Vol. 3, No. 3, August 2015 Available at www.ijrmst.org the distribution of data while kurtosis shows the flatness or peakness of the curve. TOI Mean 1.8565 1.8955 4.1091 Std.dev 0.50227 0.97244 0.74107 -.160 -.211** 1 *p < 0.05 **p < 0.01 level (two-tailed) TABLE 2 DESCRIPTIVE STATISTICS Variables BFS JS TOI Pearson Correlation Skew 0.428 1.159 -2.404 Kurtosis -1.140 0.476 5.263 BFS: Behavioral Focused Strategies JS: Job Satisfaction TOI: Turnover Intentions C. Reliability D. Regression analysis Cronbach’s Alpha has been used for testing the reliability of the instrument. The overall reliability of the instrument is 0.867 which is acceptable. The reliability of behavioral focused strategies is 0.914 which is also acceptable because in some researches reliability up to 0.95 is also acceptable; the reliability of the job satisfaction is 0.693, while the reliability of turnover intentions is 0.867 as shown in table 3. Regression analysis has been used to find out the magnitude of relationship among the variables and to check the hypothesis. According to Baron and Kenny (1986) the regression steps for mediation are: i) Regressing DV on IV. ii) Regressing MV on IV. iii) Regressing DV on MV. iv). Regressing DV on both the IV and MV collectively. Separate coefficients for every regression equation should be tested. TABLE 3 FACTOR WISE RELIABILITY STATISTICS Variables Behavioral-focused strategies Job satisfaction Turnover intentions Overall reliability Cronbach’s alpha .914 No of items 21 .693 .718 3 3 .867 27 There are certain conditions for establishing the mediation. Those conditions are: the DV must be significantly affected by the IV, the MV must be significantly affected by the IV and the DV must be significantly affected by the MV in the fourth step where the DV is regressed on both the IV and MV. Step 1: Regressing independent variable. D. Correlation Correlation matrix has been used to calculate the degree of association among the independent variable (behavioral focused strategies), moderating variable (job satisfaction) and dependent variable (turnover intentions). Generally the values of correlation lie in the range of -1 to +1, which can be defined as strongly negative correlation to strongly positive correlation. BFS 1 JS Pearson Correlation .157* 2321-3264/Copyright©2015, IJRMST, August 2015 JS on The value of R square indicates that the 3% of the dependent variable i.e., turnover intentions can be explained by the independent variable i.e. behavioral focused strategies (BFS). While the adjusted R square indicates that 2% of the variance can be predicted from the behavioral focused strategies. The value of F which is 5.718, which shows that behavioral focused strategies significantly predicts the dependent variable i.e. turnover intentions. The value of β indicates that 1 unit change in BFS i.e. behavioral focused strategies will bring -23% changes in TOI i.e. turnover intentions. The negative sign indicates that they are negative correlated with each other. The value of t and sig shows the significance of the relationship. Here the value of t for the relationship of BFS and TOI is -2.391 and the significance level is 0.018. Hence it is clear that BFS has a negative impact on TOI, so the hypothesis H1 is accepted. TABLE 4 CORRELATION Pearson Correlation variable First the dependent variable i.e. turnover intention (TOI) has been regressed on the independent variable i.e. behavioral focused strategies (BFS) as show in table 5. The study shows that the independent variable i.e. behavioral focused strategies and moderating variable i.e. job satisfaction are positively correlated with each other and its value is -0.157 at the significance value of 0.020, the moderating variable (job satisfaction) and dependent variable (turnover intentions) are negatively correlated with each other and its correlation value is -0.211 at the significance level of 0.002, while the independent variable (behavioral focused strategies) and dependent variable (turnover intentions) are negatively correlated with each other and its correlation value is -0.160 at the significance level of 0.018. All the correlations were significant at 0.01 and 0.05 level as shown in the Table 04. BFS dependent TOI 1 5 International Journal of Research in Management, Science & Technology (E-ISSN: 2321-3264) Vol. 3, No. 3, August 2015 Available at www.ijrmst.org TABLE 5 Β R square Adjusted R square F .026 .021 5.718 4.547 (Constant) -.236 BFS mediating variable The value of F which is 10.173, which shows that job satisfaction predicts the dependent variable i.e. turnover intentions. The value of β indicates that 1 unit change in JS i.e. job satisfaction will bring -16% changes in TOI (turnover intentions). The negative sign indicates that they are negatively correlated with each other. The value of t and sig shows the significance of the relationship. Here the value of t for the relationship of JS and TOI is 3.190 and the significance level is 0.002. Hence it is clear that JS has a negative impact on TOI. So the hypothesis H3 is accepted. TABLE 7 The value of β indicates that 1 unit change in BFS i.e. behavioral focused strategies will bring 30% changes in JS i.e. job satisfaction. The positive sign indicates that they are positively correlated with each other. The value of t and sig shows the significance of the relationship. Here the value of t for the relationship of BFS and JS is 2.340 and the significance level is 0.020. Hence it is clear that BFS has a positive impact on JS, so the hypothesis H2 is accepted. β (Cons) JS BFS Adj R squa re .020 F T Sig 5.351 .000 .020 F 4.41 4 .045 .040 10.1 7 T Sig 41.0 9 .000 .002 a 5.478 For testing the mediation, the first two conditions are fulfilled i.e. the IV affect the DV and the IV affect the MV, as shown in table 8. The value of F which is 7.057 shows the overall significance of the model. a a. Dependent Variable: JS Step 3: Regressing mediating variable. Adj R squa re Step 4: Regressing dependent variable on both mediating and independent variable (testing mediation). 1.333 .025 R square a. Dependent Variable: TOI TABLE 6 (Cons) .000 .018a .018 on The value of R square indicates that the 2% of the mediating variable i.e., job satisfaction (JS) can be explained by the independent variable i.e. behavioral focused strategies (BFS). While the adjusted R square indicates that 2% of the variance can be predicted from the behavioral focused strategies. The value of F which is 5.478 which shows that behavioral focused strategies significantly predicts the mediating variable i.e. job satisfaction. R squa re 23.971 indicates that 4% of the variance can be predicted from the job satisfaction (JS). Then the mediating variable i.e. job satisfaction (JS) has been regressed on the independent variable i.e. behavioral focused strategies (BFS), as shown in table 6. β Sig -2.391 a. Dependent Variable: TOI Step 2: Regressing independent variable. t dependent variable on According to Baron and Kenny (1986), if the all the conditions for mediation are fulfilled, then the effect of IV on DV must be less in the fourth step than in the first step. Which has also been fulfilled as it is clear from the values of t and sig in table 8, while job satisfaction and turnover intentions are significantly correlated and are negatively correlated. Hence, the mediating variable i.e. job satisfaction (JS) significantly mediates in the relationship of behavioral focused In the third step, dependent variable (turnover intentions) has been regressed on the mediating variable (job satisfaction), as shown in table 7. The value of R square indicates that the 4.5% of the dependent variable i.e., turnover intentions can be explained by the mediating variable i.e. job satisfaction (JS) While the adjusted R square 2321-3264/Copyright©2015, IJRMST, August 2015 6 International Journal of Research in Management, Science & Technology (E-ISSN: 2321-3264) Vol. 3, No. 3, August 2015 Available at www.ijrmst.org strategies and turnover hypothesis H4 is accepted. intentions. mediating effect of job satisfaction on behavioral focused strategies and turnover intentions. Hence The findings of the study are also consistent with the results of Politis (2005) where he established a positive relationship of self-leadership behavioral focused strategies and job satisfaction. E. Summary of hypothesis From the value of t and sig in the regression analysis, it is clear that the entire hypothesis H1, H2, H3 and H4 are accepted, because the value of t and sig are less than 0.05. So, behavioral focused strategies have a negative impact on turnover intentions i.e. the more the employees use the behavioral focused strategies, the less will be the turnover intentions of the employees of the organization, while behavioral focused strategies have a positive impact on job satisfaction i.e. the more the employees of the organization use behavioral focused strategies, the more the employees of the organization will be satisfied from their jobs. From the mediation regression, H3 is also accepted because the value of t is greater than 2 and sig is less than 0.05 and the value of F which should be greater than 4 also shows that the overall model is significant. Hence the mediating variable i.e. job satisfaction significantly mediates the relationship of BFS and TOI. The findings of the study contribute towards the understanding of the mediating effect of job satisfaction on the relationship of behavioral focused strategies and turnover intentions. Moreover, the study support the operationalization of the five constructs of self-leadership behavioral focused strategies of the Ho and Nesbit (2009) study. V. CONCLUSIONS AND RECOMMENDATIONS A. Conclusion The conclusion of the study is the behavioral focused strategies influence the job satisfaction level and the decision of employees about leaving the organization. Hence behavioral focused strategies are very important for enhancing the satisfaction level of employees about their job and decreases the turnover intentions of employees. F. Discussion of results This research study will help the employees to understand the importance of the indirect and direct effect of behavioral focused strategies and job satisfaction on turnover intentions. The results of the study also suggest the managers to encourage employees to use these behavioral focused strategies which can prove to be very important for the job satisfaction. Thus the organization should develop a mechanism to help employees practice behavioral focused strategies in order to increase job satisfaction which will eventually decrease the turnover intentions of the employees. Moreover, the study suggest that organizations should provide supporting organizational culture and should encourage the employees to implement these strategies by involving them in the strategic goal setting of the organization. The organization should also provide empowerment to the employees and should provide training and development to the employees in order to increase the feelings of competence. B. Managerial implications The study aware the practitioners and employees about the importance of behavioral focused strategies. It also helps the manager and practitioner understand the connection between behavioral focused strategies, job satisfaction and turnover intentions. The results of the study aware the managers and employees about the role of behavioral focused strategies in increasing the job satisfaction and reducing the turnover intentions of employees. The data has been collected from the customer care centers/call centers of telecom companies (Mobilink, Ufone, Zong, Telenor and Warid) in Islamabad, because call centers have high turnover ratio. The results of the study shows positive impact of self-leadership behavioral focused strategies on job satisfaction which matches with the results of previous researches e.g. Wall et al. (1986); Cohen et al. (1996) and Bass (1990) established positive impact of leadership on job satisfaction. The results of the study extend the results of the studies of Prussia et al. (1998) and Cohen et al. (1996). The Prussia et al. (1998) established the relationship of self-leadership, selfefficacy and performance. But the studies did not established the relationship of specific self-leadership behavioral focused strategies and job satisfaction, secondly Cohen et al. (1996) did not tested the The study also suggests that organizations should create training and development interventions to boost the feeling of competence in the employees. Moreover, the organization should also empower the employees by giving them freedom to practice behavioral focused strategies and involving them in strategic goal setting of the organization in order to increase their satisfaction from their job and reduce their intentions of leaving the organization. C. Academic implications 2321-3264/Copyright©2015, IJRMST, August 2015 7 International Journal of Research in Management, Science & Technology (E-ISSN: 2321-3264) Vol. 3, No. 3, August 2015 Available at www.ijrmst.org [2] No identified research work has explored or tested the link of behavioral focused strategies, job satisfaction and turnover intentions. Moreover, job satisfaction has never been tested as a mediating variable in the relationship of behavioral focused strategies and turnover intentions. Therefore, beyond contributing an integrative model this study can also be used as a literature in other studies. [3] [4] [5] D. Limitations of the study [6] [7] The results of the study could also be tested by using structural equation modeling. The data was collected from a single type of organization i.e. private sector organizations. So the data could also be collected from different type of organizations. [8] [9] The study also suffers from a single source bias because the unit of analysis is individuals; we could also collect the data from teams and different organizational levels. [10] [11] E. Recommendations [12] Other researchers should test the relationship of behavioral focused strategies with other organizational outcomes (e.g. organizational commitment; organizational performance, employee engagement and organizational justice etc) and should check the job satisfaction as a mediating variable between them. [13] [14] [15] Moreover, the future studies should also test the link of other self-leadership strategies i.e. natural reward strategies and constructive thought patterns with the organizational outcomes. [16] [17] Other studies should also collect the data from different and multiple types of organizations and environments. The sample size should also be increased in other studies. Other researchers should also consider team and organizational levels as unit of analysis. [18] [19] [20] REFERENCES [1] [21] Amit. P and Ramana. M, (2012). Problematic customers and turnover intentions of customer service employees. Journal of Services Marketing, 26(7), 551–559. 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R square Adj R square F .061 .052 7.057 Dependent Variable: TOI 2321-3264/Copyright©2015, IJRMST, August 2015 8 t 23.882
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