S1
Technology
Glow Email
Contents
Introduction …………………………………………………………………………………………………………………………… 3
Accessing Glow ………………………………………………………………………………………………………………………. 4
Signing into Glow …………………………………………………………………………………………………………………… 5
Launch Pad ……………………………………………………………………………………………………………………………… 6
Searching for People ………………………………………………………………………………………………………… 7-8
Switching between Apps ……………………………………………………………………………………………………… 9
Sending Emails ………………………………………………………………………………………………………………… 10-11
Sending Emails to More than One Person (Cc) ……………………………………………………………… 12
Replying to Emails ……………………………………………………………………………………………………………….. 13
Forwarding Emails ………………………………………………………………………………………………………………. 14
Sending an Email Attachment ………………………………………………………………………..................... 15
Marking Emails as Low, Normal or High Priority …………………………………………………………. 16
Creating Folders …………………………………………………………………………………………………………………. 17
Creating an Email Signature……………………………………………………………………………………………… 18
Email Etiquette …………………………………………………………………………………………………………………… 19
Glow Email
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Introduction
Glow is the Scottish Schools National Intranet. This is a major
national ICT and telecommunications programme managed by Education Scotland.
The full Glow service is web-delivered and browser-based, enabling access from
school, home or anywhere that internet access is possible.
The Glow system provides access to a variety of collaboration tools within a secure,
password authenticated environment. These include:
Glow Meet - A web conferencing service which runs on Adobe Connect software.
Glow Blogs - Blogs provide a powerful and flexible tool for collaborative learning
Glow Forums - Allow you to interact in a user-friendly environment.
Glow Wikis - Collaborative online spaces and allow individuals and classes to work
together on one ‘canvas’.
Glow Chat - A text based chat client which allows for no, full or partial
moderation.
Glow Messenger - An instant messaging system accessible by every teacher with a
Glow account.
Glow Mail - A web based email service available to Glow users.
Glow Learn - An integrated Virtual learning environment (VLE) allowing nationwide
sharing of resources and creation of teaching courses.
Glow Groups - Sub-sites which can be created by teachers in each establishment
for a variety of purposes, such as a class group, a curricular subject group, or a
group for staff collaboration. Groups also exist at a National Level for each
curricular area to encourage collaboration across the country.
Discussion Boards
Document Stores
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Accessing Glow
Method 1: Enter Glow into a search engine and select the first hyperlink.
Enter glow into the search box
Click search icon
Click hyperlink
Method 2: Enter https://sts.platform.rmunify.com into the search bar.
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Signing into Glow
1. Your teacher will provide you with the following information:
i)
ii)
iii)
Username (gw……………………….....@glow)
Password
Email address (gw………………………@glow.sch.uk)
Note: after your username you do not have to type in @glow as it is already
done be default.
2. Log into Glow by entering you username and password.
Enter username
Enter password
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Launch pad
Launch pad displays many apps that you can choose from.
'App' is short for 'application' - which is another name for a computer program.
Apps are used to carry out particular functions, for example to play games, get
turn-by-turn directions, access news, books, weather, emails, etc. Normally, when
people talk about apps they are almost always referring to programs that run on
mobile devices, such as smartphones or tablet computers.
At this level, you will be using the Mail and People app.
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Searching for People
1. Open People app.
2. Search for the person you are looking for by typing in their full name. (I’m
using Angus Mitchel as an example to illustrate this task).
Type in full name
and press Enter
key.
Select the right
person with the
region that they
come from.
Double-click the
left button of
the mouse.
3. Glow is set up for most pupils in Scotland, so it is likely more than one person
with the same name will appear from different schools. Select the right
person with the region underneath the name that they come from to see
their information.
4. The quickest way to send the person an email is by double-clicking the left
button of the mouse on their email address.
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The following message window box will appear:
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Switching between Apps
It’s import to switch between apps to carry out the right task.
Click Launch
Pad button to
view apps.
Select app
that you want
to use.
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Sending Emails
1. Click New.
The following message window will appear:
2. Type in the email address who you want to send the email to.
3. Enter a few words what the email is about in the subject area as this gives
the recipient an indication of what the message is about
4. Type your message.
5. Click Send.
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Enter email
address.
Enter
subject.
Type
message.
Click Send.
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Sending Emails to More than One Person (Cc)
In the past, a carbon copy was the under-copy of a document created when carbon
paper was placed between the original and the under-copy during the production of
a document.
Within emails, the abbreviations cc (carbon copy) or bcc (blind carbon copy) refer
to sending copies of an electronic message to recipients other than the addressee.
1. Type in the email address who you want to send the email to.
2. Enter emails of the people who you would like to send identical copies of the
email.
3. Then follow steps 3, 4 and 5 from previous task.
Enter email
address.
Enter email
addresses.
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Replying to Emails
If you wish to reply to an email immediately, click on the Reply icon at the top of
the e-mail rather than sending a new email.
1. Open email of sender.
2. Click on Reply.
Click Reply.
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Forwarding Emails
Sometimes, you read an email and wish to send it on to another person or persons.
Simply forward the original message to other e-mail addresses by selecting the
Forward icon.
A forward message window will appear and the original subject line will appear in
the Subject box, along with the abbreviation Fw:
Enter the e-mail address of the person you wish to forward the message onto.
1. Open email of sender.
2. Click on Forward.
Click Forward.
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Sending an Email Attachment
An email attachment is a computer file sent along with an email message. One or
more files can be attached to any email message, and be sent along with it to the
recipient. This is typically used as a simple method to share documents and images.
1. Make sure you have a document or an image ready to send.
2. Fill out an email.
3. Click on Attach.
4. Find the file you want to send.
5. Click on the file.
6. Click OK.
Click Attach.
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Marking Emails as Low, Normal or High Priority
The level of priority you wish to give your e-mail can be set to low, normal or high.
1. Click on more actions.
More actions.
2. Select set importance.
3. Click low, normal or high.
Click low,
normal or high.
Select set
importance.
This is how an email which has been send with high priority will appear in your
inbox:
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Creating Folders
Once you start using email, you will soon find messages clogging up your Inbox.
Once you’ve read them, you might want to organise your emails by storing
messages, deleting them, archiving them and moving them elsewhere.
1. Go over the word Folders.
2. Click on the + symbol.
3. Give your folder a suitable name.
Click on the + symbol.
4. Click on Inbox.
5. Drag and drop your message to the right folder.
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Creating an Email Signature
A signature is created so that your emails will always have the same complimentary
close at the end of the message. You can choose to use your signature all the time
or to choose when you do and when you do not what to use it. The following method
is the easiest way to create a signature of your choice.
1. Click on gear icon.
2. Search for Email signature.
3. Click Email signature.
Click on gear icon.
Search for Email signature.
Click Email signature.
1. Fill window message box.
2. Click OK.
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Email Etiquette
With email becoming the dominant form of business communication, many
employees will spend a large proportion of their day attending to and replying to
emails. Email etiquette refers to the rules that we should remember when using
emails.
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Be brief and to the point - Emails are not the way to communicate when
you wish to have a long, drawn out conversation or to give a detailed
description of something. Keep to the subject of the email, be very precise
in your content and be brief, without missing important information.
Always read over an email before you send it to make sure it makes sense.
Remember to check your spelling and punctuation - Poor spelling and keying
in errors can completely change the meaning of an email and cause confusion.
Check carefully before you click the send button.
Check e-mails regularly - Answer promptly as somebody may be waiting on a
reply.
Make sure you answer any questions asked.
Only attach necessary files.
If you are using the reply facility, check who is receiving a copy of your
email – it may be going to more than just the person you think. Reply to
Sender will only send a response to the one person who emailed you in the
first place. ‘Reply to All’ you will send the email back to everyone who was
sent the original email.
Include a Subject - When composing your email, try to include a subject
which will indicate to the recipient the content of your email.
Storing emails in an organized fashion - Create folders in your inbox for
various topics, people etc. and save the emails in the appropriate folder.
Always delete unwanted emails in order to save space.
Do not write in capital letters – this is perceived as SHOUTING.
Do not forward chain letters, jokes, racist, sexist or gossipy comments –
remember email is still written business correspondence.
Avoid using urgent and important unless the email really is urgent and/or
important use cc sparingly.
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