Smoke free Policy Document Control Version: Ratified by: Date ratified Policy sponsor: Name of policy originator/author: Name of responsible committee/individual: Date issued: Review date: Target audience: 3 Clinical Governance Committee 15 January 2010 Director of Nursing, Midwifery & Patient Experience Assistant Director of Quality Clinical Governance Committee To be issues when smoke shelter in place January 2011 Trust wide Smoke free Policy 2010 Smoke free Policy Contents page CONTENTS 1 2 3 3.1 3.2 3.3 3.4 3.5 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Introduction Purpose Duties Director of Nursing, Midwifery & Patient Quality Trust employees Senior management Security team Patient Concierge Definitions Achieving a smoke free site Exceptional circumstances Home visits Non compliance with the policy Patient support for giving up smoking Staff support for giving up smoking Staff non compliance with policy Responsibility for policy development Identification of stakeholders Equality Impact assessment Consultation and ratification process Dissemination and Implementation Policy distribution & Storage Training Archiving arrangements Monitoring Key performance indicators Audit Associated policies References Main enforcing legislation PAGE 3 4 4 4 4 5 6 6 6 6 6 7 7 7 7 8 8 8 8 8 9 9 9 9 9 9 9 9 10 10 Appendix A Appendix B Appendix C Appendix D Equality & Diversity checklist Checklist for review & ratification Training needs analysis Audit tool for compliance to policy 11 13 16 18 Liz Edwards, Assistant Director of Quality 2010 Page 2 of 20 2 Smoke free Policy 2010 1. Introduction This policy sets out the Liverpool Women’s NHS Foundation Trust’s approach to establishing a smoke free environment. The basis for the policy is grounded in the principle that all healthcare organisations should actively promote a healthy environment for patient, staff and visitors. On July 1st 2007 legislation was introduced to ensure that all enclosed areas and work places became ‘smoke free’ The Trust recognises the impact that smoking in the areas surrounding the building has on patients, visitors and staff. With this in mind, the continued policy, introduced on 1st January 2006 enforces a ban on smoking in the grounds and car park areas. Despite all efforts to maintain a smoke free environment, the Trust has encountered problems relating to non compliance by patients and visitors who continue to smoke in the grounds despite notices and verbal requests to refrain from smoking. This has resulted in a number of complaints and concerns raised about this non compliance and its effects on patients, visitors and staff. In response to patient, visitor and staff surveys, the decision has been taken to reintroduce a smoke shelter as a designated smoking area for patients and visitors only. Almost one-third of pregnant women in England smoke (1). Babies born to women who smoke are on average 200 grams lighter than babies born to comparable non-smoking mothers. Recent research suggests that cigarettes can impede the flow of blood in the placenta, which in turn restricts the amount of nutrients that reach the foetus (2). Non-smoking women exposed to other people’s tobacco smoke during pregnancy are more likely to have lower weight babies. Babies born to non-smoking women whose partners smoked weighed less than babies born to non-smoking couples (3). Moreover, women exposed to second-hand smoke in the workplace are also affected (4). A review of the evidence concluded that on average, infants born to women exposed to secondhand smoke during pregnancy are 40-50g lighter than those born to women who are not exposed. The latest figures from the NHS Stop Smoking Services (5) report that during the period April 2008 to March 2009, 18,928 (17,917 in 05-06) pregnant women set a quit date through the Stop Smoking Services. The number of pregnant women who reported having successfully quit at the 4 week follow up was 8,641 (9,592 in 05-06), giving a 46% quit rate (54% in 05-06). The number of successful pregnant quitters has therefore decreased. Currently 17% of pregnant women who have admitted to smoking at booking appointment have stopped smoking at time of delivery (2005-2006 23%, 2006-2007 22.9%, 2007-2008 16.5%) Following the white paper SMOKING KILLS (6), the NATIONAL SERVICE FRAMEWORK FOR CORONARY HEART DISEASE (7) and the increasing support for the smoke free agenda, for Primary Care and NHS Trusts to build on this success and to make their smoking policies more explicit. An estimated 28.8 per cent of the workforce in Liverpool’s workplaces smoke , 66% of all smokers want to give up (8) Liz Edwards, Assistant Director of Quality 2010 Page 3 of 20 3 Smoke free Policy 2010 The Liverpool Women’s NHS Foundation Trust’s policy is that smoking is not permitted in or on any of its grounds, premises or vehicles, other than the designated smoke shelter situated opposite the main reception entrance. The Trust is committed to ensuring a safe and healthy environment for its employees and service users and acknowledges that breathing other people’s tobacco smoke is both a public health hazard and a welfare issue. The Trust recognises its duties under the Health and Safety At Work Act 1974, and the Management of Health and Safety at Work Regulations 1999 to do everything possible to protect the health of its workforce and service users from the effects of second hand smoke. The Trust aims to be an exemplar of good health practice. Further, the Trust aspires to enable all patients and employees to be free of tobacco addiction and will put appropriate support mechanisms in place to achieve this. 2. Purpose This smoke free policy aims to: • Provide a smoke free environment for all patients to optimise their recovery • Protect visitors including babies and young children • Provide a smoke free environment for all staff and to guarantee all individuals the right to work in air free of tobacco smoke. • Support patients and staff to stop smoking 3. Duties 3.1 Director of Nursing, Midwifery & Patient Quality Has an overarching responsibility to ensure this policy is adhered to 3.2 Trust employees All employees have a duty to comply fully with the policy: • Employees who smoke and do not wish to stop smoking must not smoke in or on any of the Trust’s premises and grounds. • Staff will only be able to go off site to smoke during designated breaks. Where this would cause significant distress, advice should be sought from the Occupational Health Department. • Staff will be expected to set a good example to patients and the public. They will not smoke in view of patients, clients or the public in uniform or when wearing name badges or at any time when undertaking duties on behalf of the Trust. • Smoking is not permitted in Trust vehicles. All vehicles used for Trust business must be smoke free. Liz Edwards, Assistant Director of Quality 2010 Page 4 of 20 4 Smoke free Policy 2010 • No Trust staff working in the community will be allowed to smoke whilst on duty, irrespective of their location (this also includes cars being used during business hours). • All staff have a role as health educators particularly those involved in clinical care and should lead by example by being positive role model to patients. • All Trust staff are encouraged to inform patients, relatives, visitors and other Trust staff, if they are seen smoking in or on any of the Trust’s grounds or premises, that the Trust has a smoke-free policy and that smoking is not permitted anywhere, at any time. • Staff entering patients on to the hospital information system (Meditech) will be required to verbally inform patients of the trust policy, politely reminding them that the policy also applies to their visitors and advising them of stop smoking services available to them. • It is not expected that staff should put themselves at any risk of abuse by someone who is smoking by doing this. It is therefore suggested that people’s attention is merely drawn to the large number of no smoking signs that will be put up throughout Trust buildings and in the grounds. • Should any member of staff have a complaint made against them for pointing out the Trust’s smoke-free policy to anyone who is smoking, they will have the Trust’s full support for taking such action, which will be in compliance with the policy. • Staff members should report any problems with exposure to tobacco smoke to their line manager. Staff should request a health assessment if they think they may be at risk. Those with a pre existing condition such as asthma should be extremely vigilant (for Occupational Health see section 13). 3.3 Senior management Managers and supervisors have a responsibility to ensure that staff, patients, visitors, contractors and other persons are aware of and adhere to the policy within the premises and/or services under their management control. Managers will fully support any employee wishing to stop smoking by providing adequate and reasonable time during normal working hours for them to access counselling/treatment (see Section 10). Disciplinary action will be taken for persistent breaches of the policy. Liz Edwards, Assistant Director of Quality 2010 Page 5 of 20 5 Smoke free Policy 2010 3.4 Security team The security team will support staff in enforcing the Smoke free policy by directly challenging patients and visitors who smoke in all areas of the Trust, requesting that they use the designated smoking shelter. The security team will challenge any staff who do not comply with the smoke free policy 3.5 Patient Concierge The Patient Concierge will play a pivotal role in enforcing the smoke free policy in particular at the main entrance area 4 Definitions 4.1 Grounds Grounds are the perimeter of land around Trust buildings such as car parks, courtyards, and gardens etc. 4.2 Premises Premises are any owned or rented building, which are used by the Trust for whatever purpose. 4.3 Trust Vehicles All vehicles owned or leased as part of the Trust fleet but not cars leased to individual members of staff. 4.4 Smoke Shelter A specifically designed smoke shelter will be located opposite the main reception entrance, in line with Health & Safety Regulations. The shelter is the only designated area on site where visitors and patients only can smoke. 5 Achieving a Smoke Free Environment • • • • • • • • The Trust grounds and premises will be NO SMOKING AREAS at all times, with the exception of designated smoking areas for patients and visitors. All patients, relatives, visitors and staff must comply with the policy. Tobacco or smoking materials of any description will not be sold in or on any of the Trust grounds or premises. Smoke alarms will be in place in and around buildings which will be activated by cigarette smoke. The Trust will support smokers who wish to give up smoking via the provision of Liverpool Stop Smoking Services – (see section 10) The Trust will encourage and support ex smokers in maintaining their non-smoking behaviour. The Trust will work with its suppliers to raise awareness of the dangers of tobacco smoke and to encourage and support them to be smoke free. The Trust will publicise a smoke free policy as normal practice. Liz Edwards, Assistant Director of Quality 2010 Page 6 of 20 6 Smoke free Policy 2010 6 Exceptional Circumstances The Trust recognises that there may be exceptional circumstances involving a small number of individual patients where discretion regarding smoking may be exercised eg. end stages of life, bereavement. Such cases will be treated on an individual basis. Permission to grant an exception will rest with the line manager or matron, and will be formally recorded within the Care Plan. When special arrangements are made Operational Services and appropriate Bleep Holders should be informed. 7 Home Visits The Trust recognises that some staff may be exposed to tobacco smoke when working elsewhere outside of the Trust’s control such as client’s homes, etc. In all cases, clients will be informed of the requirement to eliminate staff’s exposure to tobacco smoke, especially in enclosed spaces. Letters will be sent out to all patients who routinely receive home visits, advising them of the Trust’s smoke free status, and requesting that a smoke free room be available for the duration of the visit. If the patients feel unable to comply with this, then an alternative clinic appointment will be offered. Staff will also be encouraged to politely ask clients not to smoke in their presence and remind them of the Trust policy. 8 Non Compliance with the Policy Where a patient, relative/carer or visitor persistently refuses to refrain from smoking when asked to do so by a member of Trust staff and the situation becomes heated then a Trust incident form should be completed. In case of verbal or physical abuse the member of staff should refer to the Zero Tolerance Policy. 9 Patient Support for Giving up Smoking In order to support all patients affected by this policy, the following help is being provided: The Trust will offer support for maternity patients via the Liverpool Stop Smoking Service (SUPPORT). This will be in the form of either home or inpatient visits, or clinic appointments if preferred. Patients can ask their midwife, Nurse, GP, Health Visitor or Pharmacist for a referral, or they can directly contact the Stop Smoking midwife, on 07887581749 (Monday am. or Wednesday pm), to access this service. The Stop Smoking midwife for patients residing in the Sefton area can be contacted on 0786 755 4793. Advice and support will be offered to patients including the following: • • Counselling NRT (Nicotine Replacement Therapy - subject to certain medical conditions) Non maternity patients will be offered the services of ‘Fagends’. The Roy Castle Fag Ends Community Stop Smoking Service (RCFE) is commissioned by Liverpool Primary Care Trust (PCT) to provide the stop smoking service across Liz Edwards, Assistant Director of Quality 2010 Page 7 of 20 7 Smoke free Policy 2010 Liverpool and by Knowsley PCT to provide the stop smoking service for Knowsley. Staff will make patients aware of this service to support patients who want to stop smoking. 10 Staff Support for Giving Up Smoking In order to support all staff affected by this policy, the following help is being provided: The Trust will offer staff support via the Liverpool Stop Smoking Service (SUPPORT). Staff can contact the Stop Smoking midwife, on ext 4305 (Monday am. or Wednesday pm), or 0788 756 1749, to access this service. The Stop Smoking midwife for Sefton and can be contacted on 0786 755 4804. . Staff can also contact the Occupational Health department for help and advice on ext 4071. Advice and support will be offered to staff including the following: • Time off to attend Stop Smoking Support Sessions should be agreed in liaison with the line manager. This may require attendance at several sessions, during which hypnotherapy and acupuncture maybe on offer. • Cost of NRT on prescription for up to eight weeks • Support from ‘Fagends’, see previous page. 11 Staff Non-Compliance with this Policy An initial breach of the policy will be dealt with informally with Occupational Health support to allow the individual employee to stop smoking during working hours. Subsequent breaches of the policy may lead to formal disciplinary action being taken in line with the Trust’s Disciplinary and Health and Safety Procedures; particularly if the offer of support to stop smoking has been rejected. 12 Responsibility for Policy Development It is the responsibility of the Assistant Director of Quality to develop and regularly review this policy in line with the process outlined in “An Organisation-wide Policy for the Development and Management of Policy Documents“. 13 Identification of stakeholders This includes members of the Trust Risk Management Committee, Health & Safety Committee, all clinical and non clinical managers, Hotel Services and Security contractors, Patient Involvement Group 14 Equality Impact Assessment This policy has been subject to and Equality Impact Assessment and is not anticipated to have an adverse impact on any group (see appendix 1). 15 Consultation and Ratification Process This policy has been circulated to members of the Clinical Governance Committee, Trust Risk Management Committee and Patient Involvement group who have been consulted Liz Edwards, Assistant Director of Quality 2010 Page 8 of 20 8 Smoke free Policy 2010 regarding this policy. This policy has also been posted onto the news section of the Trust Intranet in order to gather comments from any interested parties. A message has been posted to all users to raise awareness of the new draft policy on the site and an email link has been provide for staff to respond to the Assistant Director of Quality. The Clinical Governance Committee will ratify this policy following wide consultation throughout Trust. 16. Dissemination and Implementation Following ratification the Assistant Director of Quality will forward this policy to the Intranet management lead and distribute it to directorate and departmental managers for dissemination to their staff. This policy shall be presented as agenda items at directorate and department meetings and show evidence to reflect that all staff has been informed of the implementation of this policy and how to access it. This will be discussed at Trust Induction 17. Policy Distribution and Storage This policy will be stored on the Intranet in the Trust policy database and accessed via the Liverpool Women’s NHS Foundation Trust Policies and Procedures on the website (Intranet). 18. Training Training to raise awareness of the Smoke free policy will be provided on appointment of Directorate and Departmental staff. (see appendix 2) 19. Archiving Arrangements All superseded versions of this policy have been retained for future reference and archived in the Trust policy archiving files on the Intranet accessed via the Liverpool Women’s NHS Foundation Trust Policies and Procedures section of the Intranet. Retrieving archived versions of this policy will be via the Deputy Director of IM&T. 20. Monitoring The Assistant Director of Quality will identify key performance indicators associated with the implementation of this policy including the minimal requirements identified in the NHSLA General Standards. An audit tool including the key performance indicators and minimal requirements of the NHSLA General Standards will be commissioned by the Assistant Director of Quality and agreed by the Trust Risk Management Committee (Appendix 4 ). The recommendations and associated action plan developed by each directorate/department from the completion of the audit tool will be monitored by the Trust Risk Management Committee. A Trust-wide report including recommendations, action plans and ongoing monitoring arrangements will be compiled by the Assistant Director of Quality and presented to the Trust Risk Management Committee. 21 • 22. Key Performance Indicators Annual audit of compliance to ‘Smoke free policy Tool” (Appendix 4 ) Audit Liz Edwards, Assistant Director of Quality 2010 Page 9 of 20 9 Smoke free Policy 2010 The Trust Risk Management Committee will monitor compliance with this policy through the audit of “Complaint Management Policy Tool” associated recommendations and action plan (Appendix 4) 23. • • • • • • • Associated Policies Incident Reporting Policies Health and Safety Policy Disciplinary Procedure Policy for With-holding of Treatment Zero Tolerance Policy Trust Risk Management Strategy Risk assessment Policy An Organisation wide policy document for the management and development of policy documents • 24. References 1 ASH (2004) Factsheet No 7: Smoking, Sex And Reproduction. London 2 Larson, L.G. (2002) Stereological Examination Of Placentas From Mothers Who Smoke During Pregnancy. Am J of Obstet & Gynacol Vol 186 3 Hruba, D, Katchlik, P. (2000) Influence Of Maternal Active And Passive Smoking During Pregnancy On Birthweight In Newborns Central European Journal of Public Health Vol 8 249-52 4 Misra, P, Nguyen, R. (1999) Environmental Tobacco Smoke And Low Birth Weight: A Hazard In The Workplace? Environmental Health Perspectives Vol 107 pp 897-90 5 Statistics on NHS Stop Smoking Services in England, April 2005 to March 2006, the Information Centre.2006 6 Department of Health (1998). Smoking Kills: A White Paper on Tobacco. London: The Stationery Office 7 Department of Health (2000). Coronary Heart Disease: National Service Framework for Coronary Heart Disease. London: Department of Health 8 Christakopoulou, S., Dawson, K. (2004) Survey Of Second-Hand Tobacco Smoke In Liverpool Workplaces A Report For SmokeFree Liverpool Chester.: Jon Dawson Associates Enforcing Legislation Health Act 2006: a. The Smoke-free (Premises and Enforcement) Regulations, b. The Smoke-free (Signs) Regulations, c. The Smoke-free (Exemptions and Vehicles) Regulations, d. The Smoke-free (Penalties and Discounted Amounts) Regulations Liz Edwards, Assistant Director of Quality 2010 Page 10 of 20 10 Smoke free Policy 2010 Appendix 1 EQUALITY AND DIVERSITY – POLICY SCREENING CHECKLIST Policy Title: An Organisation Wide Policy for the Development and Management of Policy Documents Directorate/Department: Corporate Services Name of person/s auditing / authoring policy: Assistant Director of Clinical Governance Policy Content: • For each of the following check whether the policy under consideration is sensitive to people of a different age, ethnicity, gender, disability, religion or belief, and sexual orientation? • The checklist below will help you to identify any strengths and weaknesses of the policy and to check whether it is compliant with equality legislation. 1. Check for DIRECT discrimination against any minority group of patients: Action required Question: Does the policy contain any statements which may disadvantage people from the following groups? Yes Yes No 1.0 Age? X x 1.1 Gender (Male, Female and Transsexual)? x x 1.2 Learning Difficulties / Disability or Cognitive Impairment? x x 1.3 Mental Health Need? x x 1.4 Sensory Impairment? x x 1.5 Physical Disability? x x 1.6 Race or Ethnicity? x x 1.7 Religious Belief? x x Sexual Orientation? x x 1.8 Resource implication Response Yes No 2. Check for DIRECT discrimination against any minority group relating to EMPLOYEES: Action required Question: Does the policy contain any statements which may disadvantage employees or potential employees from any of the following groups? Yes Yes No Age? x x 2.1 Gender (Male, Female and Transsexual)? x x 2.2 Learning Difficulties / Disability or Cognitive Impairment? x x 2.3 Mental Health Need? x x 2.4 Sensory Impairment? x x 2.5 Physical Disability? x x 2.0 Liz Edwards, Assistant Director of Quality 2010 Page 11 of 20 Resource implication Yes No 11 Smoke free Policy 2010 Race or Ethnicity? x x 2.7 Religious Belief? x x 2.8 Sexual Orientation? x x 2.6 TOTAL NUMBER OF ITEMS ANSWERED ‘YES’ INDICATING DIRECT DISCRIMINATION = 0 3. Check for INDIRECT discrimination against any minority group of Patient: Question: Does the policy contain any conditions or requirements which are applied equally to everyone, but disadvantage particular people because they cannot comply due to: Action required se Yes Yes No 3.0 Age? x x 3.1 Gender (Male, Female and Transsexual)? x x 3.2 Learning Difficulties / Disability or Cognitive Impairment? x x 3.3 Mental Health Need? x x 3.4 Sensory Impairment? x x 3.5 Physical Disability? x x 3.6 Race or Ethnicity? x x 3.7 Religious, Spiritual belief (including other belief)? x x Sexual Orientation? x x 3.8 Resource implication Yes No 4. Check for INDIRECT discrimination against any minority group relating to EMPLOYEES: Question: Does the policy contain any statements which may disadvantage employees or potential employees? from any of the following groups? Action required Yes Yes No Age? x x 4.1 Gender (Male, Female and Transsexual)? x x 4.2 Learning Difficulties / Disability or Cognitive Impairment? x x 4.3 Mental Health Need? x x 4.4 Sensory Impairment? x x 4.5 Physical Disability? x x 4.6 Race or Ethnicity? x x 4.7 Religious, Spiritual belief (including other belief)? x x 4.8 Sexual Orientation? x x 4.0 Resource implication Yes No TOTAL NUMBER OF ITEMS ANSWERED ‘YES’ INDICATING INDIRECT DISCRIMINATION = 0 Equality and Diversity Compliance / Percentage Calculation Number of ‘Yes’ answers for DIRECT discrimination. (A) 0 Number of ‘Yes’ for INDIRECT discrimination. (B) 0 Total answers for POLICY CONTENTS discrimination. (A+B) 0 Percentage content non compliant =0 Liz Edwards, Assistant Director of Quality 2010 Page 12 of 20 Divide 36 x 100 12 Smoke free Policy 2010 Appendix 2 Checklist for the Review and Ratification of Policy Documents To be completed and attached to any document which guides practice when submitted to the appropriate committee for consideration and approval. Title of document being reviewed: 1. 2. 4. 5. Comments Title Is the title clear and unambiguous? Y Is it clear whether the document is a guideline, policy, protocol or standard? Y Rationale Are reasons for development of the document stated? 3. Yes/No/ Unsure Y Development Process Is the method described in brief? Y Are people involved in the development identified? Y Do you feel a reasonable attempt has been made to ensure relevant expertise has been used? Y Is there evidence of consultation with stakeholders and users? Y Content Is the objective of the document clear? Y Is the target population clear and unambiguous? Y Are the intended outcomes described? Y Are the statements clear and unambiguous? Y Evidence Base Is the type of evidence to support the document identified explicitly? Y Are key references cited? Y Liz Edwards, Assistant Director of Quality 2010 Page 13 of 20 13 Smoke free Policy 2010 Title of document being reviewed: 6. 7. 8. 9. 10 . Yes/No/ Unsure Are the references cited in full? Y Are supporting documents referenced? Y Comments Approval Does the document identify which committee/group will approve it? Y If appropriate have the joint Human Resources/staff side committee (or equivalent) approved the document? Y For production of original document Dissemination and Implementation Is there an outline/plan to identify how this will be done? Y Does the plan include the necessary training/support to ensure compliance? Y Document Control Does the document identify where it will be held? Y Have archiving arrangements for superseded documents been addressed? Y Process to Monitor Compliance and Effectiveness Are there measurable standards or Kips to support the monitoring of compliance with and effectiveness of the document? N Is there a plan to review or audit compliance with the document? N Review Date Is the review date identified? Y Is the frequency of review identified? If so is it acceptable? 11 . Overall Responsibility for the Document Is it clear who will be responsible for Liz Edwards, Assistant Director of Quality 2010 Page 14 of 20 Y 14 Smoke free Policy 2010 Title of document being reviewed: Yes/No/ Unsure Comments co-ordinating the dissemination, implementation and review of the document? Individual Approval If you are happy to approve this document, please sign and date it and forward to the chair of the committee/group where it will receive final approval. Name Date Signature Committee Approval If the committee is happy to approve this document, please sign and date it and forward copies to the person with responsibility for disseminating and implementing the document and the person who is responsible for maintaining the organisation’s database of approved documents. Name Date Signature Acknowledgement: Cambridgeshire and Peterborough Mental Health Partnership NHS Trust Liz Edwards, Assistant Director of Quality 2010 Page 15 of 20 15 Smoke free Policy 2010 Appendix 3 TRAINING NEEDS ANALYSIS FOR THE DEVELOPMENT AND MANAGEMENT OF POLICY APPROVED DOCUMENTS Please Tick as appropriate There is no specific training requirements for staff required There is specific awareness requirements for relevant staff Corporate Induction Local Induction Meetings Other (state) There is specific training requirements for staff groups Please complete the section below of the identified formal training discuss with learning and development department Staff Group Tick if relevant Frequency Delivery method e.g. Formal teaching e-learning Handout etc Executive Directors Non-Executive Directors Senior Managers Consultant Medical Staff Junior Doctors Nurses Midwives ANP Liz Edwards, Assistant Director of Quality 2010 Page 16 of 20 16 Smoke free Policy 2010 Clinical Scientists Specialists allied to medicine Health Care annuitants Ancillary Staff Contractors Please give the source of information that has informed the training requirement i.e. National Confidential Enquiries/NICE Guidance etc Please give any additional information impacting on identified staff group training needs (if applicable) Complaints investigation training is delivered by the Patient Quality Manager. As complaints investigation and handling is Directorate led, the training is delivered to senior staff who are specifically involved in the process as part of their role. The procedure and policy are discussed at Trust Induction sessions to ensure all staff are aware of their role in ensuring patients and visitors are able to effectively vice any concerns Name: ----------------------------------------------------------------------------- Signature: ----------------------------------------------------------------------------Liz Edwards, Assistant Director of Quality 2010 Page 17 of 20 17 Smoke free Policy 2010 Date: ---------------------------------------------------------------------------- Liz Edwards, Assistant Director of Quality 2010 Page 18 of 20 18 Appendix 4 Audit of Compliance to Smoke free Policy Ref Yes No NA Notes Smoke free Policy 2010 Liz Edwards, Assistant Director of Quality 2010 Page 20 of 20 20
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