Issue #13 Bristol Water’s magazine
Watertalk
facts &
figures
customer
focus
Festival
of nature
Page 2
Page 6
Page 10
Message
in a bottle
How Refill Bristol is changing
our drinking habits… for good
Southern
Resilience
Scheme
The £27m project that’s futureproofing your water supply
The cost of water
What you get for 1p
Bristol
Water
7
litres
0.02
litres
Watertalk / 3
welcome
Supermarket
bottled water
straight from
the tap costs
less than 0.15p
per litre
Branded
bottled
water
is 300 times
more expensive
than Bristol
Water, costing
45p for a
500ml bottle
0.13
litres
0.007
litres
is 53 times more
expensive than
Bristol Water,
costing around
8p per litre
Convenience
store bottled
water
is 1,000 times
more expensive
than Bristol Water,
costing up to
75p for a 500ml
bottle
Tap water vs bottled
Drink
1.6 litres
of fluids a day
(roughly 8 glasses)
to avoid dehydration.
It will cost less than
£1 a year if you top
up with tap water
92% of people
prefer tap
water to bottled
water at home
48% prefer
bottled to tap
when they are
out and about
Why? 28% blame lack of access to tap water as the
reason – Refill Bristol is the solution, see page 8.
Summer is approaching and this is
the season we appreciate water the
most; to keep our gardens green, for
paddling and playing in, and to keep
us all hydrated and healthy.
Refill is the buzzword in Bristol in 2016 – that’s why
this campaign (and its champion, Natalie Fee) is our
cover feature. Refill Bristol is all about improving access
to free water while on the go. It’s a great community
initiative and we are delighted to be partners with City
to Sea, helping to get the message out there. It’s such a
simple idea that could have a dramatic impact on the
amount of plastic waste entering landfill and oceans.
Read all about it on page 8 and get involved.
Bristol Water is proud of the quality of service we
provide to our 1.2 million customers. Every day we
supply 264 million litres of water through 7,000
kilometres of mains. We have an ongoing programme
of renovation aimed at minimising bursts and other
water quality issues. When customers are affected we
work hard to get things back to normal as quickly as
we can – there’s more about this on page 14.
We hope you enjoy this issue of Watertalk, especially
the mind-boggling puzzle on page 15 that we hope will
encourage family interaction and an interest in science.
Good for a rainy day! I know we don’t want too many
of those over the summer, but we do need to keep our
reservoirs topped up so we can all enjoy the benefits of
a sufficient supply. Just remember to use water wisely!
out and about
Tap into Bristol
Our drinking fountain
outside At-Bristol in
Millennium Square
is back in action.
The free water
supply encourages
families, cyclists,
runners and tourists
to save money and
help the environment
by topping up with tap water.
Festival season
Find us at the Festival of Nature on
11-12 June (see page 10). And keep your
eyes peeled for the Refill Bristol water
bars popping up at events across the
city this summer.
Lap up the lakes
For a lovely day out this summer, take a trip to
Chew Valley and Blagdon Lakes. There are nature
trails and beautiful views to enjoy. Pack your
sarnies for a picnic, enjoy lunch at one of the many
lakeside village pubs or enjoy some of the best fish
and chips at Salt & Malt.
Luis García, Chief Executive
Treat yourself to a Refill Bristol bottle (pictured right) and top up
on the go – visit www.refillbristol.org.uk for details of where to buy.
4 / Watertalk
Watertalk / 5
➔
news
Glastonbury
revisited
F
ollowing the success of last
year’s fundraising event,
intrepid employees at Bristol
Water will once again take
the Glastonbury Challenge and walk
30 miles in support of WaterAid, the
charity dedicated to improving access
to safe water, hygiene and sanitation
across the globe.
Last year’s trek from our head office
in Bedminster Down to Glastonbury
Tor raised £13,000. As well as
individual donations, we were grateful
to receive sponsorship from the
business community.
In September we’ll be doing the
route in reverse, setting off from the
Tor at sunrise and walking back to
Bristol. The challenge highlights
the daily plight of millions of
people who are forced to walk long
distances each day to collect water.
If you would like to support us,
please visit www.bristolwater.co.uk/
glastonburychallenge
Thanks to these businesses for
their support in 2016: GTM, Wipro,
Doosan Empire, Aqualogy UK,
Wessex Water, PwC, Gregg Latchams,
Primayer, Workscape, Aztech Building
Services Ltd, Baringa, SLR Consulting,
Enterprise Pipework Services
(EPS), Combined Building & Electrical
Services (CBES), Cam Engineering, P&A
Groundworks & Construction Services,
Sky High Ingenuity, Jon Sealey & Sons,
Tercon Ltd, Optima, Pipeline Services,
Advanced Pipe Inspection, Crowder,
Sensus Metering, Groundforce, ClaVal, HSBC BANK, Lloyds Commercial,
Frontier Economics, IFM Electronics,
Halma Water Management, Our Pool
Wrington, DragonPSR, Prism & The
Group of Seven.
Spawn to be Wild Bristol schoolchildren are
once again taking part in the award-winning
Spawn to be Wild project, which sees critically
endangered eels released into Blagdon and
Chew Valley Lakes. The project is run by Avon
Wildlife Trust and funded by Bristol Water.
@bristolwater
Hook, line
& sinker
Improve your knowledge,
sharpen your skills and
compete against fellow
anglers in Bristol Water
Fisheries’ Evening Boat
League. Launched earlier
this spring, the series of
friendly, laid-back events
gives anglers a great
opportunity to meet
like-minded people and
improve their fishing.
Entry is £10 and events
take place on 8 June, 21
June, 6 July, 20 July, 3
August and 17 August at
either Blagdon Lake or
Chew Valley Lake. After,
competitors are invited
to go for a bite to eat and a
drink at the Stoke Inn.
Water quality
see page 14
Looking
for lead
Small traces of lead
can sometimes make
its way into your water
supply – take the
following steps to check
if you’re affected
W
e put your water
through some of the
most stringent testing
in the world, carrying
out rigorous daily inspections to
make sure it’s of the highest quality.
However, if the pipes that run
into your home are made of lead,
then small traces can be found in
your drinking water, which can
potentially be harmful to young
children and pregnant women.
The installation of lead pipes
was banned in the late 1960s
so if your home was built after
1970, or has undergone extensive
refurbishments, then it is unlikely to
have lead pipes. If you are unsure,
you or your plumber can carry out
the following checks.
Inside your home
Find the point where your water
service pipe enters your property
(usually under your kitchen sink or
near the front door). Unpainted lead
pipes appear dull grey in
colour and the surface can be
scraped to reveal shiny silvercoloured metal beneath.
Other common pipe materials are
copper (bright, dull brown/orange),
iron (dark, very hard, perhaps rusty)
or plastic (light blue, black or grey).
For further information
about the Evening Boat
League, visit www.
bristolwaterfisheries.
co.uk or follow us
on Facebook.com/
BristolWaterFisheries for
updates about fishing
permits, catch and release
practices and more.
Outside your home
Open the flap of the stop tap or
water meter box outside your
property and, if possible, examine
the pipe. Again, use the guide above
to determine the type of pipe.
Test your water
We treat the water in order to
minimise the amount of lead
that will dissolve into the supply,
but if you find lead pipes and are
concerned, please don’t hesitate to
contact us and we will test the level
of lead in your water supply for free.
You can also read about our Lead
Replacement Scheme at www.
bristolwater.co.uk/lead
Run the tap
In the meantime, if you are worried
about lead in your water supply,
run the tap for two minutes before
taking water for drinking or cooking
(and don’t waste the unused water:
use it to feed your houseplants or
water your garden).
For further information or to
arrange a free water test, contact
Customer Services on 0345 702
3797, email customer.services@
bristolwater.co.uk or visit
www.bristolwater.co.uk/lead
Message received
We’re always looking to improve
the ways we contact you about
emergencies or planned works
that affect your water supply. After
a water main burst in Kingswood,
customers told us that they would
like to receive text messages to
help keep them updated with the
incident. We responded to this
feedback with a pilot messaging
scheme, and this was used to great
effect when we had a burst main in
Keynsham. Following the success
of the pilot, we will be rolling out
the voicemail and text message
service over the next 12 months,
keeping customers informed about
incidents, planned works and
scheduled appointments.
For more information, visit
www.bristolwater.co.uk/text
visit www.bristolwater.co.uk
6 / Watertalk
Watertalk / 7
feature
Extra support when you need it
We know that circumstances can change and
customers can find themselves in vulnerable situations
from time to time. It’s vitally important to us that we
quickly identify and help those who are struggling to
pay their water bills, offering a range of lower tariffs and
support for customers in water debt.
Our brand new Pension Credit scheme gives a
20 per cent discount on water bills to Bristol Water
customers who live in a household where all members
over the age of 18 are in receipt of Pension Credit. If you
are entitled to the discount, we’ll send you a form to
complete and return to us and then contact you to let
you know whether you have been accepted.
If you or anyone you know would like any further
information, don’t hesitate to contact us on 0345 600
3 600 or by emailing [email protected]
Customer Care Plus has been created to help
those who need extra assistance. If you are
elderly, disabled, undergo home dialysis or
have priority needs, you may wish to be
included in our Customer Care Plus register,
which gives you access to a range of special
services free of charge.
You can register online or by filling out a
form, which we will send to you, and
all information you provide will be
treated in the strictest confidence.
Please call 0345 600 3 600 or visit
www.bristolwater.co.uk/ccp
Finally, from October 2016 we will
be starting to install meters on all
properties that that are currently
unmetered at change of occupancy.
For more information about our
compulsory metering policy please visit
www.bristolwater.co.uk/metering
Helping you save water
We offer free water-saving equipment and kits to help
you save water and save money. Tap inserts, shower
regulators, save-a-flush devices and shower timers can
help you save over £160 on your utility bills if you are
on a water meter. If you’re not on a water meter, the
devices will help reduce the amount of hot water
you use, so you’ll need less fuel to heat it. It only
takes a few minutes to order your free pack
– visit www.savewatersavemoney.co.uk
@bristolwater
Centre of
our world
Bristol Water customers are at the heart of everything
we do. Here are some of the ways we are working to
improve our customer care
Helping us to improve
Southville
resident Liz
Newton and her
daughters Emily
and Lottie
Peaches Golding OBE has been
appointed as Independent Chair
of Bristol Water’s Challenge Panel.
Customer Challenge Groups hold
water companies to account on
performance and are used to influence
business planning and provide ongoing
assurance to the industry regulator, Ofwat.
Mrs Golding is a trusted and respected business
and community leader with an array of experience
in representing customer groups. As Chair, she will
ensure Bristol Water customers’ views are at the heart
of decision-making. She says: “I am delighted to be able
to take on the role of customer champion. As a Bristol
Water customer I feel well placed to understand and
represent the views of the people the business serves.
This is a time of major change for the water industry
and the Challenge Panel will play an important part in
shaping the future of Bristol Water.”
We value your opinion and are introducing lots of
new ways to get feedback from customers about our
wide range of services, so don’t be surprised if you
hear from us to ask your views.
One example of this is our new online customer
panel. Members of the panel complete a short survey
once every quarter and the information they share
helps us provide you with a better service, both now
and in the future. If you are interested in taking part,
please visit www.bristolwater.co.uk/onlinepanel
visit www.bristolwater.co.uk
Watertalk / 9
8 / Watertalk
feature
drop
in the
ocean
Every year millions of tonnes of plastic ends
up in our oceans. Refill Bristol is a campaign
that aims to cut this waste by encouraging us
to top up with tap water
@bristolwater
L
aunched last summer, Refill Bristol is
the first major campaign from City to
Sea, a collective of local organisations,
practitioners, scientists, marine biologists
and campaigners who want to stem the
tide of plastic pollution flowing from
Bristol into the Severn Estuary.
The idea is a simple one: get local cafés, bars,
restaurants, banks, galleries, museums and local
businesses to invite thirsty passers-by to come in and
fill up their water bottles for free.
Refill Bristol, which is supported by Bristol Water,
already has more than 200 Refill Stations ready and
waiting across the city, encouraging local citizens to
stop buying bottled water and fill up their flasks with
tap water instead.
Why? Aside from the financial savings, you’ll also
be doing our oceans a favour too. Each year, at least
eight million tonnes of plastic waste enters the sea
from land (that’s like dumping the contents of one
rubbish truck into the ocean every minute) and, at this
moment, there’s an estimated 600 square kilometres
of marine litter covering the seabed in the North Sea
(around the same size as Exmoor). But that’s not the
half of it. Take a look at our graphics opposite to see
the real impact of plastic on our world’s oceans.
“We launched in September – so quite late in our
year as European Green Capital – but during those
first three months we had an amazing response
from businesses saying they’d love to embrace Refill
Bristol,” says Natalie Fee, founder of City to Sea. “But
moving forwards we need to get the people of Bristol
to remember to take their bottles out with them.
So we’re working with Bristol Water in 2016 to help
continue the work we started during our year as
European Green Capital.”
As part of this partnership, Refill Bristol and Bristol
Water have launched a web-based app that will help
citizens locate their nearest Refill Station, sign up for
updates on the Refill revolution and access information
about the campaign, including special events.
Log on to the app, zoom into the map and find a tap.
And don’t forget your bottle: pick up a lovely, shiny
Refill water bottle, keep yourself hydrated and help us
spread the word! Visit www.refillbristol.org.uk
Plastic waste: the killer facts
8m
100k
tonnes of plastic waste enters
the sea from land each year
marine mammals and
reptiles die each year
because of plastic rubbish
2050
600
estimated year that plastics
outnumber fish in the sea
square kilometres of marine
litter covers the seabed
in the North Sea
visit www.bristolwater.co.uk
Watertalk / 11
10 / Watertalk
feature
Q&A
Nature’s finest
Open
water
This summer, the Festival of Nature dips its
toe into Bristol’s maritime heritage and takes
visitors on a voyage of discovery along the
River Avon from Bristol to Bath
I
t’s the UK’s biggest free natural history
event offering visitors a chance to explore a
packed programme of hands-on, wildlife-filled
fun all around the Harbourside. Now, for the
first time in its 14-year history, the Festival of Nature
has taken the plunge and included Bristol’s rivers
and waterways in its programme, offering wildlife
lovers of all ages an opportunity to discover the
city’s rich maritime wonders.
The two-week celebration kicks off on Bristol
Harbourside on Saturday 11 and Sunday 12 June
when visitors can journey through wild woodlands,
urban jungles and wonderful wetlands as they
follow a river from source to sea without leaving the
city centre. Along the way, there will be interactive
exhibits and activities from the giants of the natural
history world including the BBC, National Trust,
Bristol Zoo and the RSPB.
Then, on Sunday 12 June, the festival will set sail
from the Harbourside and begin its journey along the
River Avon. Events, workshops and a nature poetry
trail will spring up on the riverbanks all the way to the
festival’s next stop in Keynsham on Sunday 19 June,
where visitors can dip, dive, create, investigate and
marvel at the wonders of the Avon.
The festival then lands in Bath for its finale – a
day of hands-on activities, innovative arts, events
and entertainment at Bath’s Royal Victoria Park on
Saturday 25 June.
Look out for additional events across June
celebrating the legacy of Bristol’s year as European
Green Capital and check out the Festival of Nature
website to find out all the brilliant ways you can
take action for nature.
A full programme and action guide can be found
at www.festivalofnature.org.uk or follow the festival on
Twitter @FestofNature. All events are free of charge, but
some will require pre-booking via the website above.
@bristolwater
From April 2017, businesses
and other non-household
customers will be able to choose
their supplier of water and waste
water services. We asked John
Vinson from Water2Business to
explain the changes
What is Water2Business?
Water2Business is the new name for the commercial
team that looks after Bristol Water’s business customers.
Bristol Water and Wessex Water have come together
to rebrand the dedicated business services divisions
as one entity: Water2Business. Our principles have
remained the same but our scope has increased. We can
now take this service to a wider audience and negotiate
price and service on an individual level. Our existing
customers will continue to benefit from the individual
knowledge of the two parents in the joint venture, but
will additionally profit from the valued-added service
that a specialist division can provide.
Catch the spectacular last day of the
festival in Bath on Saturday 25 June
as the procession winds its way to
the main event in Royal Victoria Park.
Join Fine Chisel theatre company
for their family-friendly show Flit,
Flap & Fly inside a giant nest, explore
the natural world with interactive
activities and try mouth-watering
local food and refreshments.
I’m a business customer, what do I need to do?
If you do nothing you will be automatically switched to
Water2Business, but there are several things as a business
you can do now to get ready for the opportunities the
new market will present. Gather data about your meters
and usage, identify what your company wants from its
water and waste service, and use that information to
decide on your retailer when the market opens.
Will my household account be affected?
No, there is no change for household customers.
What will be the benefits for business customers?
You will be able to choose the retailer that best fits your
company’s objectives – be that price, service or both.
How can the water companies operate as a
wholesaler and retailer at the same time?
There are very strict rules on how water companies can
operate in the new market to ensure the market is fair
for everyone. Some companies will choose to remain
as one company while others, like us, will form separate
companies that will act and operate independently of
the wholesale part of the business.
So Bristol Water will still be in charge of the water
supply. What will the retailers do?
Yes, Bristol Water will still be responsible for treating the
water and distributing it to customers. We will also remain
responsible for the water quality, the network of pipes and
managing bursts and leaks up to the customer’s meter or
site boundary. Retailers will be responsible for billing the
customer and answering enquiries about their bill. Some,
like us, will also offer a range of additional services, such
as smart metering, efficiency and recycling measures,
contingency planning and a single bill for multiple sites.
Full details at www.festivalofnature.org.uk
For more information, visit www.open-water.org.uk
Grand finale!
visit www.bristolwater.co.uk
Watertalk / 13
12 / Watertalk
feature
Southern
Resilience
Scheme
Improving
biodiversity
We’re investing £27 million to make sure thousands
of customers across Somerset will have a better, more
reliable water supply now and in the future
T
his summer we will begin work on our
Southern Resilience Scheme (SRS), a
major infrastructure project that will help
us improve water supply to over 280,000
customers in our area.
At the heart of the scheme is our aim
to provide customers from Weston-super-Mare to the
southern parts of Bristol and across Somerset with a more
secure water supply. We will do this by installing 30 km of
new water main between Barrow Gurney and Cheddar
via Banwell and carrying out upgrades to the pumping
station at Cheddar and building a new reservoir at Hutton.
This means we can get water to areas including
Cheddar, Banwell, Burnham, Weston-super-Mare and
Glastonbury through more than one route, and allows
us to move water from our northern sources into our
southern region – or vice versa – when needed. Put simply,
if there is a fault with one of our pipes, we’ll get your water
supply back up and running much quicker than before.
With the population of Somerset expected to increase
by over 100,000 people by 2030, the new main will also
help us to keep residents and businesses in water, both
now and in the future.
The impact of the scheme
The new route has been chosen from a shortlist of eight
feasible options (narrowed down from a longlist of 50)
@bristolwater
and the design team has had to consider the impact of
every part of the SRS on the environment, communities,
customers and major traffic routes.
The designers are using a blend of old and new
engineering solutions to overcome challenges and
avoid landmarks, including the airport, ancient
woodlands and the Mendip Hills. One of the biggest
engineering accomplishments of the SRS is the ability to
use gravity, rather than pumping, to get water all the way
from Barrow Gurney to Cheddar. This not only reduces
energy usage, meaning the pumping station in Barrow
Gurney does not need to be upgraded, but also results
in lower running costs once the main is in operation.
Last, but by no means least, the final design will take
into consideration the rich biodiversity of the area.
The area is home to dormice, great-crested newts
and various species of bat and plant life, and it is our
aim to leave all sites affected by the project in a better
environmental position than at the start (see right).
Grand scale
A project of this scale and size will inevitably cause
some disruption. We have already begun sending
letters out to homes affected by the work and will be
sending representatives from Bristol Water to local
markets closer to the start of construction to answer any
questions you may have.
“This is our biggest challenge yet,
improving biodiversity not just
on company sites, but on sites not
company owned. We are up for the
challenge of creating meaningful
environmental enhancement”
Sophie Edwards, Environment Strategy Manager
In the meantime, you can stay updated with
this and other work by using our interactive map
that shows the areas in which work is currently
taking place and where work is planned. There
are links to further information about large
schemes and details on roadworks that may
affect your journey.
Visit the website www.bristolwater.co.uk/workin-your-area, like our dedicated Facebook page
www.facebook.com/SouthernResilienceScheme
or connect with us on Twitter @BristolWater for
more information.
We always aim to leave a site in a
better environmental condition
than when we started, and our £27
million Southern Resilience
Scheme is no exception. The areas
in which we are working are home
a rich selection of flora and fauna
and it is our responsibility to ensure
that we minimise the impact of
work on wildlife.
To help us meet our environmental
aims, we have developed an
innovative approach called
the Biodiversity Index,
where we create an
overall numeric score for
an area by combining
ecological walkover
results (appraising a site
for potential issues) with
habitat value assessments.
From this, we can identify
the biodiversity features
lost during works and then
quantify the amount of
environmental enhancement
needed at a site to offset this.
visit www.bristolwater.co.uk
14 / Watertalk
Watertalk / 15
water quality
puzzle
As set out in the Bristol Water Bond, we are committed to
providing you with water that is not only safe to drink, meeting UK
and EU legal water quality standards, but also good to drink. Our
highly trained staff use new and advanced treatment processes to
make sure the water that reaches you is of the highest quality
Can you solve our
science conundrum
Appearance
The water from your tap
should be clear and bright,
but occasionally can appear
discoloured or cloudy. The
main causes are burst mains,
work we are carrying out on the
network, building work in your
property or if we ‘flush’ the
pipes following maintenance
works (see panel, right). These
issues are usually easily
resolved if you follow some
simple steps.
Cloudy or milky water is
normally caused by air – if you
leave a glass of cloudy water to
stand it will clear within a few
minutes.
The majority of our water
mains are made of iron and
over time rust particles can
settle in the pipes. Brown
or orange water is caused
when these particles become
dislodged by sudden changes
Tap water
tastes even better
chilled! Keep a jug
of fresh water in the
fridge for a perfect
thirst-quencher.
@bristolwater
Water pressure
Follow the instructions below to create this amazing octagonal
brain-teaser then see if you can solve the mystery of how it works
1
Water pressure to your home or business can vary
from time to time. Typically,
water pressure is at its highest at
night, when very little is being used,
and at its lowest during breakfast,
lunch and dinner times.
in water pressure. If this
happens, run your downstairs
cold tap or the tap closest to the
inlet until it clears.
Occasionally, customers
will notice that their water
has a blue, green or turquoise
appearance. This normally
occurs when the water from
the main comes into contact
with new copper pipes in your
home and will disappear in a
few days.
When we carry out or complete
work, customers can sometimes
experience a drop in their water
pressure. This is quite normal and
we aim to keep water flowing, albeit
at a potentially lower rate, to as many
properties as possible. Unplanned
or emergency incidents, like a
burst main, will also affect your
water pressure.
8
?
2
7
3
6
4
5
If maintenance work has taken
place, we will often ‘flush’ our
pipes, which means moving water
through the pipes in order to remove
any residue that has built up and
maintain good water quality.
Step 1: Cut out the two octagons
above – ask a grown-up to help you
if it’s too tricky
If you are affected by any
of the issues above, visit www.
bristolwater.co.uk/your-home/
water-quality or call Customer
Services on 0345 702 3797. You can
view the Bristol Water Bond at
www.bristolwater.co.uk/bond
Step 3: Place the orange octagon
on top of the green one so the fish is
pointing straight down
Step 2: Rotate the green octagon
so the fish is pointing to the left,
then turn it over
Step 4: Stick the two octagons
together using glue or tape – ask a
grown-up to help if needed
Step 5: Turn the octagon around
so the green side is facing you, with
the fish pointing to the left. Hold the
octagon between your fingers at
points 1 and 5 and rotate it. Are the
fish pointing the same way or in a
different direction?
Step 6: Now, with your fish still
pointing to the left, hold the
octagon on points 2 and 6 and spin
– what’s happened to the fish?
Can you solve the mystery of the spinning fish?
Visit www.bristolwater.co.uk/watertalk
to get more help and find out how it works!
Inspiring engineers
We worked with Professor Joe
Quarini to bring you our amazing
spinning octagon. A professor
of process engineering at the
University of Bristol, Professor
Quarini is the inventor of ice
pigging, an award-winning
method that has transformed
the way drinking water pipes
are cleaned and maintained. His
passion is to inspire interest in
science, technology, engineering
and maths in children and
young people; his recent project
students have put together some
engineering challenges and simple
demonstrations, which you can
find at www.et4u.org/index.php
visit www.bristolwater.co.uk
Hold a glass of water in front
of the message below to read it...
Water supply enquiries
Billing enquiries
Telephone 0345 702 3797 (Mon-Fri, 8am-6pm)
(Emergency service at all other times)
Telephone 0345 600 3600 (Mon-Fri, 8am-6pm)
Minicom
0345 605 6585
(for minicom equipment users only)
[email protected]
Email [email protected]
(please quote your customer number)
Customer Services
Bristol Water plc
Bridgwater Road
Bristol BS13 7AT
Letter
BWBSL
1 Clevedon Walk
Nailsea
Bristol BS48 1WA
Minicom 0800 917 0737
(for minicom equipment users only)
Email Letter
visit www.bristolwater.co.uk