Process Description
BBCS Shared to BBCS Naked
Service Desk Wholesale, June 2015
external
Introduction
To migrate a existing BBCS Shared access smooth and simple into a BBCS Naked we
introduced the feature “Product Change” in WSG. The process will reduce
complexity for the involved people and synchronize important steps where needed.
February 2015
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1. Migration from BBCS Shared to BBCS Naked with ONP if the customer wants to
keep his current number.
2. Migration from BBCS Shared to BBCS Naked without ONP if the customer will
receive a new number or no voice number anymore.
Please note:
In the following documentation the product name “BBCS Shared” is replaced by its
technical synonym “BBCS on TDM” and “BBCS Naked” is replaced by “BBCS
Standalone”.
BBCS Shared to BBCS Naked
Depending on whether the end user wants to keep his existing telephone number,
we do offer two different approaches:
BBCS on TDM to BBCS Standalone with ONP
Customer keeps existing phone number
Overview
Order Process:
1. Doing a service qualification including the customers wish date (CWD). WSG
returns the next possible switching windows (SZF).
2. Placing the Operator Number Porting (ONP) in Teldas by choosing date and
time (returned from former qualification) WSG automatically synchronizes the
cancellation of TDM-Voice/BBCS on TDM with the porting .
3. Creating the new BBCS standalone based on the existing BBCS on TDM in WSG.
BBCS Shared to BBCS Naked
By signing the PoA (Power of Attorney) the end user builds the legal base to cancel
the TDM phone contract (ISDN and POTS) automatically with placing the ONP
order. Swisscom will therefore cancel TDM-Voice (and existing BBCS on TDM) with
the number portability order of the telecom provider.
June 2015
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Service Qualification BBCS Standalone
Check fulfillment time slot (1)
February 2015
Classification, First name & surname, Organization, Filename_Version
dd/mm/yyyy
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BB Type VDSL
(Streaming will only be
provisioned on VDSL).
Please select “Product Change”
at Business Type to make use of
the ONP synchronized migration
from BBCS on TDM to BBCS
Standalone.
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Service qualification for BBCS
Standalone (with ONP synch)
must be executed on the former
BBCS on TDM phone number.
BBCS Shared to BBCS Naked
To add streaming (TV):
Service Best Effort is mandatory,
Service Real Time is optional.
Service Qualification BBCS Standalone
Check fulfillment time slot (2)
BBCS Shared to BBCS Naked
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Create BBCS Standalone
Basis
BBCS Shared to BBCS Naked
After Service qualification (see slides
3 and 4) the Basis Creation can be
implemented.
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Create BBCS Standalone
Basis
DHCP
Please select session type
“DHCP” for BBCS access with
streaming or real time.
BBCS Shared to BBCS Naked
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BBCS Shared to BBCS Naked
February 2015
Create BBCS Standalone
Add Services
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BBCS Shared to BBCS Naked
February 2015
Create BBCS Standalone
Service TV
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BBCS Shared to BBCS Naked
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Create BBCS Standalone
Service VoIP
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Create BBCS Standalone
Service Internet
BBCS Shared to BBCS Naked
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Order Overview BBCS Standalone
BBCS Shared to BBCS Naked
0446543210
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Voice Message
Information about cancellation BBCS on TDM
BBCS Shared to BBCS Naked
If voice disconnect was triggered by ONP process of
Teldas/Inet, the generated voice message in WSG
will contain all information regarding the upcoming
cancelation.
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BBCS on TDM to BBCS Standalone without ONP
Customer receives a new phone number
Overview
Order Process:
1. Execute the service qualification for a BBCS Standalone and select the desired
date for the migration (CWD).
– If wiring work needs to be executed, a fulfillment time slot (SZF) of 2h is
offered.
– In any other case, the migration will be executed early in the morning.
2. Legal contract holder requests Swisscom directly to disconnect TDM-voice
service on desired date:
- Local: 0800 800 800 (toll free number)
- International: +41 848 800 811
- e-mail: [email protected]
- in writing: Swisscom (Schweiz) AG, Contact Center, 3050 Bern
- Online: Kundencenter
3. Creating BBCS Standalone using predecessor information with business type
«Product Change» on the same target date chosen earlier in the process.
BBCS Shared to BBCS Naked
The migration of BBCS on TDM to BBCS Standalone will be executed in WSG. The
cancellation of the Swisscom POTS/ISDN TDM-phone can only be placed by the
legal contract holder (e.g. end user).
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Create BBCS Standalone
ADSL
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• Select “Service Qualification ”
• Complete with the following information
– “Base Products:” select “BBCS_Standalone”
– “Services:” select “Best Effort”
– “BB Type:” select desired technology
– “Fulfillment Wish Date:” chose desired date for fulfillment
– “Business Type:” select Product Change
– “Line State:” chose Active
– “Qualification by Number:” complete with DN/VN/NSN
Create BBCS Standalone
ADSL Service Qualification
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0446543210
Create BBCS Standalone
ADSL Service Qualification
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• After receiving the Service Qualification Result
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1. Double check for typing errors and correct
contract element (BBCS_Standalone).
2. Use “Starting Point” information and
feasibility result of ADSL for final check and
upcoming installation needs.
Create BBCS Standalone
ADSL Service Qualification
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• Speed Profile Nr:
– Speed Profile Number:
your desired surf profile
– Used access speed: the
speed that still guarantees
a trouble-free operation
• Fulfillment Time Slot (2h):
– Date and time for line
activation if wiring work
has to be executed, chose
desired two hour time slot
• Please note: If only one time slot appears, then there is no need to execute wiring
work. In this case the interruption will be in a early morning hour.
• Select your Speed and the time slot, proceed with a click on “Basis Creation”
button on the bottom of the page .
Create BBCS Standalone
ADSL Basis Creation
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• Basis Creation
– Double check the
customer wish date
– click on “continue”
Create BBCS Standalone
ADSL Basis Creation
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• Basis Creation
– Chose desired session
type
– Select desired Fulfilment
and Assurance SLA
– click on “continue”
Create BBCS Standalone
ADSL Basis Creation
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• Basis Creation
– Click on “add service”
Create BBCS Standalone
ADSL Add Service
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• Select Services (SRV_ADD)
– Best effort is already
highlighted because you
made the selection in
Step 1
– Click on “continue”
Create BBCS Standalone
ADSL Add Service
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• Add Service:
• Click on “submit”
• Please note:
After submitting the order,
all changes are final, no
modifications are possible
anymore.
Create BBCS Standalone
VDSL
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• VDSL orders are handled the same way.
• Please consider:
– In the first screen chose VDSL as BB Type
– On the second screen note the effective speed as maximum speed
theoretically possible.
– on the fifth screen, session type for VDSL usually is DHCP
Specials
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• Express:
If you need an order completed within 48 hours on workdays you can chose the
express option on the first screen under “Fulfilment SLA”