PEMP
PDN 2520
Session 7
Lohit H.S. MSRSAS
9 Windows
Lecture delivered by
Lohit H.S.
Assistant Professor
MSRSAS-Bangalore
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• Session Objectives
Lohit H.S. MSRSAS
– At the end of the session the delegates will be
able to understand the use of 9-Windows
System operator.
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Session Topics
Lohit H.S. MSRSAS
1.
2.
3.
4.
Psychological Inertia
TRIZ and Traditional Approaches
Abstraction
9-Window System operator , Thinking in
time and space.
5. Examples
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Psychological Inertia
Lohit H.S. MSRSAS
The psychological meaning of the
word "inertia" implies an
indisposition to change –
a certain "stuckness" due to human
programming.
It represents the inevitability of
behaving in a certain way - the way
that has been indelibly inscribed
somewhere in the brain. It also
represents the impossibility - as long
as a person is guided by his habits of ever behaving in a better way.
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Lohit H.S. MSRSAS
TRIZ and Traditional
Approaches
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TRIZ
GENERIC
PROBLEM
TRIZ
GENERIC
SOLUTION
SPECIFIC
PROBLEM
SPECIFIC
SOLUTION
Systematic Creativity
APPROACH
TRIZ
APPROACH
APPROACH
Lohit H.S. MSRSAS
TRADITIONAL CREATIVITY
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Lohit H.S. MSRSAS
Abstraction:
Mapping of Specific Problem to a
Generic Framework which leads to
Generic Solution.
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Lohit H.S. MSRSAS
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Lohit H.S. MSRSAS
Pattern Recognition – Self
Organizing Systems
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Banana
banana split
curved
low friction
banana flavour/smell
peeling skin
Uncle John
(personalized)
Velvet Underground
bunches
(Andy Warhol – screen print)
Lohit H.S. MSRSAS
Pencil
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Lohit H.S. MSRSAS
Visualization
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Lohit H.S. MSRSAS
TRIZ Brainstorming & Hats
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Lohit H.S. MSRSAS
PDN 2520
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Lohit H.S. MSRSAS
PDN 2520
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Lohit H.S. MSRSAS
PDN 2520
DEFINE
SELECT
TOOL
EVALUATE
GENERATE
SOLUTIONS
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Lohit H.S. MSRSAS
PDN 2520
• What Do I Do?
• 1)
Awareness of how the brain works is highly beneficial in
maximizing the benefits of using TRIZ and other solution
triggers; obtain this awareness and (more importantly)
experience it.
• 2)
Recognize that different parts of the systematic creativity
process demand physiologically different modes of thinking, and
take account of these differences.
• 3)
Understand your personally preferred thinking modes and
those of the people around you. Try to match the different
preferences to the different requirements of the process.
• 4)
Keep psychological issues in mind whenever possible
during the systematic creativity process.
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SYSTEM OPERATOR/9-Windows
- Thinking in Time and Space
1. Classical Triz Form
2. Global (Holistic Sense)
3. Different ways of interpreting and using the tool
Lohit H.S. MSRSAS
4. Extensions to the tool
5. The ways to extend the tool
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SUPERSYSTEM
SYSTEM
Lohit H.S. MSRSAS
SUBSYSTEM
PAST
PRESENT
FUTURE
‘9-Windows’ of the System Operator
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SUPERSYSTEM
pen display
in shop, user
preparing
to write
user, paper,
desk, chair,
light,
environment
storage
location,
wear effects
of environment
SYSTEM
assemble,
pack/deliver,
store, prepare
to write
pen being
used to
write
storing effect
re-filling,
wear factors,
disposal
manufacture
of individual
components
component
parts, ink
flowing
through nib
re-usability,
recyclability
of component
parts
PAST
PRESENT
FUTURE
Before ‘writing’
begins
Person writing
After ‘writing’
has finished
‘the pen’
Lohit H.S. MSRSAS
SUBSYSTEM
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Expanded Multi-Screen System
Operator
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Global Sense of the System operator
•
By Virtue of our training/work and experience we tend
to form our own concepts of system boundaries
•
Each of us see the world with different boundaries
Time-Space Map
Lohit H.S. MSRSAS
Actual world is much bigger than our personal
perspectives on it
Each of us has a potentially different way of thinking
about where the boundaries are – someone’s else
perspective may very well help us to solve our
problem
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Entering the windows Vs Outside view of 9
windows operator
SUPERSYSTEM
SYSTEM
SUBSYSTEM
Lohit H.S. MSRSAS
PAST
PRESENT
FUTURE
Smart Little People (SLP tool) –
problem owner looks at the
problem by becoming the problem
Go to each room –
windows converted to
rooms
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Lohit H.S. MSRSAS
SLP is about Entering/ Becoming part of the
subsystem
Einstein
imagining
how
someone traveling on a ray of
light
would
view
their
surroundings; viewing the
bigger picture from the
perspective of a small part of it
was crucial to the formulation
of his theory regarding the
speed of light.
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sand erosion of
helicopter rotor blades
Typical solution
Lohit H.S. MSRSAS
stick a layer of protective
material to the outside of the
vulnerable rotor surface.
The SLP view, on the other hand,
encourages us to take on a
viewing perspective in which we
become the problem. In this case
we become a group of smart little
people sat on the rotor, watching a
sharp edged rock approaching us
at very high speed.
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Lohit H.S. MSRSAS
PDN 2520
A Possible Solution
a blade construction in which a hard outer armour layer is
used to cover an inner layer which is able to ‘give’, elastically
absorb energy and then use that stored energy to encourage
the sand particle to be deflected away from the blade. This
hard layer/soft-layer concept in fact turns out to be a protection
technique used quite commonly within nature.
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What Happens If I Apply The Same Viewing
Perspective Change in Different Windows?
Becoming Part of the super system looking in at the
system – Customer looking at a product
Lohit H.S. MSRSAS
Had the
Airport
designers/Arch
itects thought
about the users
of their design
they would
have thought
about …..
• Would they think it was a good use of
passengers’ time to have them sitting
doing nothing in a departure lounge and
then moving them on to an aeroplane to
do more nothing for several hours and
then force them to endure another
possibly several hours passing through
immigration?
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·
Would they recognize that passenger consumption of electrical
power – for laptops, phones, personal stereos, etc – has risen
phenomenally in the past five years but that battery power hasn’t
matched the change? There are a host of passengers who would love
(and may even be willing to pay for) recharging facilities.
Lohit H.S. MSRSAS
·
Wou ld they recognize that more and more passengers are more
and more likely to use carry-on luggage and are therefore less and
less likely to want to check their baggage if they can possibly help it?
·
Would they recognize that many business travellers travel to get
to meetings and that these travellers would be as happy to have that
meeting at the airport as locating appropriate ground transportation
(in an unfamiliar location) to get them to a meeting somewhere else?
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Lohit H.S. MSRSAS
Standing In The Future And Looking To The
Present
•
just about every recycling issue currently known
(“your customers are your grandchildren”),
•
changing demographics (what will I think about the
pension system in twenty years time when I might
actually become the recipient?),
•
maintenance issues
•
thinking about future super-system, a whole host
of contradictions that emerge as different parts of
society evolve at different rates.
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Using the third Dimension
Different
Levels of
Human
Awareness
Identity
Beliefs/Values
Capabilities
Behaviour
Physical
Lohit H.S. MSRSAS
Super-System
System
Sub-System
Past
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Present
Future
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The Map Is Not The Territory –
Difference Between Physical Plane
and Our Perception of It
Behaviour
“The Map”
Physical
Super-System
“The Territory” System
Sub-System
Lohit H.S. MSRSAS
Past
Present
Future
Awareness of Internal game
contradictions
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Espoused Rule (‘the Map’)
‘Quality comes First’
Real Rule (‘the Territory’)
‘Ship product no matter what’
‘Never sell the customer something they don’t need’ ‘Get the order;
whoever gets most sales gets the biggest
bonus’
‘We take the long-term view of our businesses’‘Miss your quarterly
budget and you’re dead meat’
‘We have an open environment speak up if you have a concern’ ‘Accentuate
the positive, hide the negative(unless you have
a death wish)’
Lohit H.S. MSRSAS
‘Developing people is one of our top priorities’ ‘Managers who spend time
developing their people are weaklings and
aren’t tough enough to be in the job’
‘Improve efficiency…’
‘…and then we can cut jobs’
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Marks and Spencer – Map Vs Territory
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Johan- The Insensitive Line Manager
Other managers and
Directors devoting
time and effort to
calming waters
Need to focus
on daily production
and on today’s
market success
causes
causes
Strife in
other product areas
of the company
causes
John is insensitive to
the needs of those
with goals different
to his own
causes
John is a
single-minded,
brash, insensitive
individual
Lohit H.S. MSRSAS
John’s
map of
the territory
Everyone
else’s map of
the territory
Super-System
System
“The Territory”
Sub-System
Past
Present
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Future
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Integrating Other Perspectives
Space-Time-Interface
INTERFACE
• Value Net (Cooptition)
• SWOT
SPACE
TIME
+
• Association/Dissociati
on
Lohit H.S. MSRSAS
• VAKOG
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What Do I Do?
Lohit H.S. MSRSAS
1) Think about your problem/opportunity situation. Define
‘the system’. Define what you mean by ‘present’ (these
definitions can be largely arbitrary).
2)
Draw the 9-Windows. Based on your definitions of
‘system’ and ‘present’, define what ‘past’ and ‘future’ mean,
and what ‘super-system’ and ‘sub-system’ contain. In terms of
the time elements, it is useful to think in terms of ‘before the
problem’ and ‘after the problem’. In the case of process-type
problem situations, this may require several time segments as
opposed to simply ‘past, present and future’.
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Lohit H.S. MSRSAS
1
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Technical resources
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Summary/Conclusion
Lohit H.S. MSRSAS
• The session helps the delegates to Understand the
use of 9- Windows System Operator to explore a
product in its system subsystem, super system for
past present and future of operation considering
the resources and constraints.
© M.S.Ramaiah School of Advanced Studies - Bangalore
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