The
Word
Edition 330
24th July 2015
Since I last wrote From The Top I have had the
opportunity to meet with a number of staff from teams
across the organisation. Last week I met the paediatric
physiotherapy team in the South. The meeting was
constructive, as together we discussed a range of issues
which needed to be addressed. I was glad to see that
the team were very positive, and it was clear from our
discussions that there is a strong commitment from them
to ensure that we provide the best service and care for
young people and their families.
Last Friday I went to see the district nursing team in
Burtnwood, who raised concerns a year ago about a
number of issues, including capacity and the way which
the team worked. It was particularly encouraging to
hear of their positive reflection upon how things have
improved since they raised their concerns. I am pleased
the team have begun to see improvements in recruitment
and have put in place new ways of working.
While in Burntwood it was good to see that the team
have put a significant amount of effort into engaging
with the Moment of Brilliance initiative. Like many other
teams across the Trust they have created a ‘MOB’ board
to capture their own MOBs. In last week’s edition of The
Word I launched a competition to award the team with
the best MOB board or file with a celebratory hamper.
So far I’ve been delighted to see some great examples.
However, there’s still time left for more teams to get
involved. Closing date for your chance to win is Friday
21st August; email a picture of your MOB board to
[email protected].
As you’re aware, I spend a significant amount of time
out and about visiting front line teams who are delivering
care, but I don’t always spend as much time with those
teams in the background who support delivery of that
care. Over the last couple of weeks I’m pleased to have
met with a number of corporate teams.
Firstly I had the opportunity
to meet with the Risk Team
and it was good to see they are now fully
established and have a clear strategy to improve
the management of risk across the Trust. I also saw
how we consider incidents, close them down and most
importantly feedback to those staff who have raised
incidents using the reporting system, something which is
vitally important to ensuring quality.
I also had the opportunity to meet a significant number
of staff in the finance directorate at their ‘time out’
event. It was good to spend a couple of hours outlining
the Trust’s vision with finance colleagues and debate
how they can further improve the way they support
budget holders across the Trust.
Sharing the work which we are doing is of great
importance and this week I was able to do this with
national NHS colleagues. During a meeting with
Simon Stevens, Chief Executive of NHS England and
Rob Webster, who is the Chief Executive of NHS
Confederation, I was able to share the work we’re doing
and discuss our ambitions to move forward with work in
the local health economies, and the need to work more
closely with primary care.
I was also pleased to show the Trust Development
Authority (TDA) around Longton Cottage Hospital and
Haywood Hospital and showcase our community hospital
services to them.
Finally, over the last few months it has become evident
that we needed to effectively manage change across
our Trust and across the health system as a whole. This
has served as a reminder to me that any management of
change will undoubtedly cause anxiety amongst staff.
Recently I have spoken to a number of people who
Continued...
We Put Quality First
We Focus on People
We Take Responsibility
1
Mayor Linda
Hailstones
The Word 330
2 | Mayor Lind Hailstones
2 | Mindful Moment
3 | Moment of Brilliance
3 | Birthday party for social group
4 | Spotlight on Caldicott Roles
5 | Research Impact Conference
5 | Roll out of new clinical system
5 | 6C success
6 | Success for Pilot
7 | QUALITY COMPLIANCE SYSTEM (QCS)
7 | Occupational Therapy Conference
8 | Thank You
From the Top
are experiencing change, and through these
discussions it is apparent that despite this anxiety,
colleagues have remained committed to delivering
high quality services and care. As an executive
team we are committed to supporting all staff
during periods of transition, to ensure they are
fully supported throughout.
District Nurse, Linda Hailstones,
who is based in Madeley, has
been a nurse for 44 years with
25 of those years working in the
community. Alongside her nursing job,
Linda has also undertaken the role of Mayor for the
Borough of Newcastle under Lyme.
During her role as Mayor she has been visited by a
number of her health colleagues. Mandy Donald, Chief
Operating Officer in North, said: “It’s not often that a
member of staff of 44 years is also Mayor. I’d like to
offer recognition to Linda for the work that she has done
for the Trust and for the local community.”
I would like to thank you all for your continued
hard work.
Stuart
Stuart Poynor
Chief Executive
Mindful Moment
This week’s mindful moment has been submitted by Project
Support Analyst (Evolve Programme), Kate Collins.
“Catch the moments as they fly, and treat them
as you ought.
For happiness is often shy, and never comes when
sought”
Robert Burns (not quite the original wording)
Submit your mindful moment to Kieron Murphy Director of
Operations on email [email protected] or his EA
[email protected]
We Put Quality First
We Focus on People
We Take Responsibility
2
We’ve been encouraging teams and staff to
create Moment of Brilliance (MoB) files or boards
to capture the excellent work and recognition
which they receive from colleagues and patients.
District Nurses Audrey Bailey and
Carol Haynes and the Integrated
Support team supported a lady who
had been diagnosed with lung cancer
and saw her health quickly decline.
With their support, which is described
by relatives as “absolutely amazing”,
she was able to be comfortable during
the end of her life and die at home with
dignity and with her family by her side.
A great MoB example!
Birthday party for Coffee
Tot mums and babies
Parents and babies in Silverdale have
celebrated one year of Coffee Tots, a
social group for local new mums and
babies which is managed by the Health
Visiting team.
Got similar thank you cards for the care you’ve
given? Add them to your MoB Board today!
“I
bring my
youngest son and feel
comfortable at the group.
All the classes have felt really
friendly and inclusive. Having a
health visitor support and adult
conversation is a huge help as
I’ve not yet returned to work
and lack an alternate
social circle.”
The fortnightly group was created by Staff Nurse
Trudi Bailey and Health Visitor Jo Ford, who recognised
the lack of resources for families in the Silverdale area.
Together they created a popular group where parents
We Put Quality First
Here we have a lovely example of a MoB for
district nurses and colleagues from the Integrated
Support team in Yoxall, Burton. The teams
received a heartfelt thank you from a family who
were overwhelmingly pleased with the care and
support which they gave to their mum.
We Focus on People
call in for a cup of tea, advice and
support whilst their little ones get to
play and socialise.
On Monday 13 July the group held a
first birthday party where they celebrated
the success of Coffee Tots with tea and a Coffee
Tots birthday cake. The event was a great success for
the group which regularly attracts between 15 and 20
mums and littles ones.
We Take Responsibility
3
Spotlight on
Caldicott Roles
Requests
for access to
information
part of the role of clinicians and social workers.
Under the Data Protection Act
individuals, or their representatives,
can ask for access to their personal information*. The
roles below help to ensure that information is shared
appropriately without risk to confidentiality, or harm.
All those involved in ensuring the Partnership Trust
help people to understand the decisions made about
them, whilst meeting our statutory requirements, are
performing a vital and valued role.
*Further information: This is subject to checks on identity
and entitlement; the Partnership Trust aims to respond
to requests within 21 days, and is required by law to
respond within 40 days. Also there are similar rights of
access to the records of deceased patients and there are
exemptions which allow us to share information with
other agencies such as the Police.
Caldicott Guardian
Dr. James Shipman is our Caldicott Guardian as part of
his role of Medical Director. James joined the Trust in
February 2015 and has a wealth of experience in the
Health Service. James was Assistant Medical Director
in a previous role and works one day a week with NHS
England. His experience as a GP, making decisions on a
daily basis with regard to confidentiality, ensures that he
is well placed to make decisions on information sharing
and access to information. James is supported in this
role by clinicians and social workers, with knowledge of
the cases where access is required, and who make the
initial judgement. Where there is no clear right of access,
or where decisions are disputed, James makes the final
call. James always advises that the use and sharing of
personal data should be in accordance with the Caldicott
Principles.
Caldicott Lead
Leads support the Caldicott Guardian by handling
requests for access to patient/service user records within
their speciality, and ensuring that their service operates
secure information handling. Being a Caldicott Lead is
We Put Quality First
We Focus on People
The leads check files where there has been a request for
access and redact information where there is a risk of
serious harm if disclosed or where the records contain
information relating to other people who have not
consented to the disclosure. They also consider requests
from third parties who need the Partnership Trust to
share information to enable them to provide support to
service users. The following case study highlights the
invaluable work of clinicians and social care staff.
Ursula Chadburn, Jane Powell and Christine Cooper
are Health Visitor Team Leaders who, as Caldicott leads,
review requests for access to personal information. They
have also been working with Stoke City Council on
an information sharing project to ensure that families
have access to the children’s services available, whilst
protecting the rights of individuals by establishing safe,
appropriate and fair sharing.
Caldicott Assistant
Caldicott Assistants play a key part in the requests
for access to information process. They provide an
administrative service to the Caldicott Leads, entering
each request on the Requests for Access register and
following up all issues to keep within the NHS 21 day
target.
Corrine Reynold is a neighbourhood administrator in
South Staffordshire and provides administrative support
to managerial and operational staff, managing work
schedules, diaries and meeting commitments of the
Neighbourhood and Area Managers. She has worked for
the Trust for the past 5 years and has been a Caldicott
Assistant since the beginning of her employment.
The Information Governance Team provide advice
and guidance to all of those involved in the process and
review cases where there is a request to reconsider the
response.
Contact
Information Governance
[email protected], 0300 124 0093
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4
Research Impact Conference – Sign up today!
We’re hosting our third Research Impact Conference on 16 September. The aim of the conference is to showcase the
excellence and diversity of research activity in the Trust.
During the conference delegates will be able to enjoy workshops and lectures and there is also an opportunity for
researchers to showcase their research with a poster presentation.
All staff are welcome to attend; those looking
to increase their research experience and those
who are thinking about getting involved for
the first time. We aim to create a forum where
research experiences can be shared and questions
answered in a supportive, focused environment.
Where?
Time
The Gallery Conference Centre
9am–4pm, lunch included
Staffordshire University
Attendance is free of charge
Beaconside
Please register via OLM
Stafford ST18 0AD
Roll out of new clinical system to begin!
Plans to roll out the Trust’s new clinical system called
“Rio” and patient portal “Patient Knows Best” are
forging ahead, following agreement by the Evolve
Programme Board of the deployment plan.
Since May, when it was announced the Trust had signed
a contract with Servelec Healthcare to supply the system,
the Evolve team have been trained and are working
through business processes.
team will now
be working with
them to agree the
different parts
of the system
and the way it
will be used to
support their patients, families and carers.
Watch out for more details about the deployment plan,
including training and support which will be provided
to teams and champions in Team Brief. More features
about how the system will work and the benefits it will
bring will be in The Word during the coming months.
Working groups for the RiO deployment are to be set
up working with the Evolve champions and Professional
Leads with health services including physiotherpahy,
speech and language therapy, dietetics, podiatry and
occupational therapy all going live with RiO first in
January 2016.
If you have any questions regarding Programme Evolve,
please e-mail [email protected].
The Evolve Board have agreed that children’s services
will go first with “Patient Knows Best”. The project
6C success for school nursing team
behaviour and that
these are at the heart of
everything that they do.
The Newcastle and Moorlands school nurse team have
successfully received the 6C’s award.
In February the school nurses in the Newcastle and the
Moorlands signed up to the ‘Hello my Name is’ national
campaign, acknowledging its contribution to providing
compassionate care, effective communication and
commitment to service users.
Since February they have been on a roll and having been
successful in their application to the 6C’s Challenge
award this week they were presented with their 6C
badges and certificate. As the school nurse team has
demonstrated that the 6C’s underpin their values and
WePut
We
PutQuality
QualityFirst
First
WeFocus
We
Focuson
onPeople
People
Zoe Warren, Professional
Lead for School Nursing
and Rose Goodwin, Interim
Director of Nursing and
Quality presented the team with
their award. Rose, said: “I would
like to take this opportunity to say congratulations to
the team for achieving this, especially at a time of big
changes and uncertainty. Well done to you all.”
WeTake
We
TakeResponsibility
Responsibility
5
Success for Pilot
of Practice Based
Support Sessions
A pilot test of supporting clinicians in managing patients likely to be distressed or disabled by their back pain has
been deemed a success with 100 per cent of those clinicians involved recommending the scheme to others.
Gail Sowden, Consultant Physiotherapist, ran the pilot – a patient case discussion session called Practice Based
Support Sessions (PBSS) - with two groups of physiotherapists, who then went on to facilitate other groups of
clinicians using the same structure and format.
A number of tools were developed to support the sessions and to provide a record of the learning outcomes.
Gail said: “The pilot has received great feedback and the services
involved are planning to continue the PBSS and roll it out across
the Trust and to include discussion of complex clinical cases
beyond low back pain.”
Comments from the
physiotherapists involved included:
“A structured way of helping others/supporting
others without feeling there is a superior/inferior
hierarchy”
“Provides a new format to discuss patients without anyone
dominating”
“I usually reflect in practice but this allows reflection on
practice”
“Very good for clinical reasoning”
“Very powerful tool to share experiences and
facilitate learning”
She added: “Although the pilot involved
physiotherapists, it has been highlighted by
Hilary Bradbury, Professional Head of AHPs
and Panos Sarigiovannis, Professional Lead
for Physiotherapy that PBSS could be of
utility to all physiotherapists as well as to
other professional groups, and could be
linked to supervision policies and continued
professional development.”.
Gail thanked Hilary Bradbury; Stephanie
Gommersall; Stuart Scattergood; Jason Curtis;
and Panos Sarigiovannis; Ronnie Paul; Vanessa
Clayton; Jane Hardwick; Steph Cooper and
their colleagues for participation in the pilot.
For more information please contact Gail Sowden,
Consultant Physiotherapist (gail.sowden@uhns.
nhs.uk).
We Put Quality First
We Focus on People
We Take Responsibility
6
QUALITY COMPLIANCE SYSTEM (QCS)
As you’re aware, the Trust will be receiving a visit from the CQC in November 2015. As part of the process the
Quality Team and IM&T have been working on creating a system to replace the old Health Assure software.
This new system is based on Sharepoint and will be called QCS (Quality Compliance System).
We’d like to offer our thanks to all staff who have completed self-assessments (SA) and submitted them to the
Quality Team.
These SAs will be stored on QCS, to be used as a live document for you to keep updated. Your gaps and good
practice have been shared across the Trust. Your team will own this data and it will be part of the confirm and
challenge process in the coming months. In addition to your information, corporate teams are adding evidence to the
system.
For more information please contact Simon Kent (CQC compliance) [email protected]. For technical queries,
please contact James Harper [email protected]
Link to System http://ssotp.ns.xnsht.nhs.uk/apps/qcs/Pages/default.aspx
For more information including drop in session click here
39th Annual College of
Occupational Therapy
Conference - Brighton 2015
In 2013 and 2014 Joanne Fillingham (then Professional Head of AHP) and Faye Pryce (then Professional Lead for OT)
led on a piece of research with Manchester University entitled: “The changing role of Occupational Therapy services:
A Scoping study”.
Joanne and Faye’s study, which aimed to develop a means of describing the role of OTs in community based
services by identifying the key components of the role, evaluating the influence of policy and practice changes,
and establishing cost and resource implications, was submitted for consideration to be presented at The College of
Occupational Therapists 2015 National conference in Brighton.
The submission was successful and Joanne and Faye were invited to present the study and showcase their findings,
which have now become of national significance.
Faye, who is encouraging other staff to submit abstracts for consideration, said: “It was a real pleasure to share our
work with other OTs and service leads, some of whom have asked to visit the Trust to have a look at what we are
doing in relation to integration of OT services.”
The abstract submission system for the 2016 conference will open on 3 August 2015 and close on 18 September
2015. Submitting an abstract for conference is your opportunity to promote your successes and share good practice.
For further details please visit http://cotannualconference.org.uk/call-for-papers-2016
Petra Buyse, Team Lead for Integrated OT in North also attended the conference. Faye and Petra have put together
a learning summary from the conference which can be found here. It is predominantly Social Care focused given the
recent impact of the Care Act.
We Put Quality First
We Focus on People
We Take Responsibility
7
Thank You
Kristene Williams, Social Worker in East
Staffordshire, has been thanked for her support and
dedication recently. The service user passed on their wishes
to Kristene in her new appointment:
They said “you have all provided Dad with an excellent
service, taking into consideration his dignity and choices
and how he has done things. Thank you all and continue to
provide the quality service you do”
“Good luck in your new role, and I would just like to thank
you for everything that you have done for Mum and me
over the past 10 months. I really don’t know where we
would be today if it was not for your help and support”.
A parent in Cannock has thanked Lisa Brown, Speech
and Language Therapist for supporting their child
through overcoming difficulties.
A service user commented his thanks to Sue Ridal (OT),
Mary Coyle (OT), Andrea Durrant (Physiotherapist)
and Sarah Pulley (Rehabilitation Assistant) at the
Samuel Johnson Rehabilitation Team for “all they had
done” in bringing him through a difficult period.
“Very best wishes”
Health Visitor Sakhbinder Kaur was praised by a family
in Stoke North, who praised Saki’s suppport for her and
her baby, but also her partner and child’s father through
answering questions and supporting all concerned to take
an active part in sessions and considering equally the needs
of everyone involved.
A special thanks for “caring with compassion and dignity”
during a service user’s palliative illness was given to Charge
Nurse Andrew Hawkins and Community Staff Nurse
Tina Cherrett of the District Nurses at Cannock ILCT N2.
A service user and their family have given thanks to the
Living Independently Staffordshire team in Cannock
for their compassion and professionalism.
They said “Thank you so much for all of your help with
my daughter, and for helping her to get the treatment she
needed.”
High praise has been given to Cheryl Price of the
Palliative Care Stoke Intermediate Care Team from
the family of a service user in their last weeks. The family
said that they “cannot speak highly enough of you” and
expressed gratitude for going “above and beyond in
providing care”
Ward 2 at Cheadle Hospital received top marks from a
service user, who commented that “the care in this hospital
is second to none”. They also noted that they “cannot
thank you enough for all that you have done”. Great work
from all concerned!
A service user has given a short notice of thanks to the
District Nurses of Seisdon ILCT S2 for the “excellent care
that they provided” for their relative.
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Please send all compliments to
[email protected] who
are now recording all compliments
for the Trust. A range of selected
compliments will be forwarded for
inclusion in The Word.
We Put Quality First
We Focus on People
We Take Responsibility
8