EAST BARNWELL HEALTH CENTRE PATIENT SURVEY RESULTS 2013-14
Thank you to all patients for completing the patient survey. We really appreciate your
feedback as this helps us to identify areas that may need improvement.
How do you find your overall GP experience
3%
6%
Excellent/very good/good
Fair
Poor/very poor
91%
How helpful do you find the
receptionists at your GP
practice?
How easy is it to speak to a
doctor or nurse on the phone
4%
Fairly
easy/Very easy
9%
16%
Not very easy
Very/fairly
Not helpful
75%
96%
How easy do you find getting
through on the telephone?
Don't
know/haven't
tried
If you need to see a GP
urgently can you normally get
seen on the same day?
Yes
Fairly
easy/Very easy
38%
62%
Not very easy
20%
No
16%
64%
Don't know haven't needed
to
How easy is it to book ahead
in your surgery
3%
How important is it for you to
book ahead?
Very/fairly easy
13%
26%
Not very
easy/not easy
at all
71%
Important
Not important
Don't
know/haven't
tried
Which of the following
methods would you prefer to
use to book appointments?
87%
How do you normally book
appointments at the surgery?
7%
14%
34%
33%
In person
In person
By phone
By phone
Online
53%
Online
59%
How quickly do you get seen
when you want to see a
particular doctor?
How do you rate this?
Same day
9%
4-5 days
Excellent/good
8%
20%
7%
24%
50%
5 days or more
21%
31%
30%
I don't usually
need to be
seen quickly
Don't
know/never
tried
Fair
Poor/very poor
Does not apply
How do you rate this?
How quickly can you see any
doctor?
Same day or
next day
3%
9%
7%
Excellent/Good
2-4 days
16%
11%
Fair
51%
5 days or more
71%
28%
Poor/very poor
Don't know haven't tried
When seeing a doctor or nurse
how long did you wait for
your consultation to start?
2%
How did you rate this?
1%
2%
0 - 10 minutes
11-30 minutes
33%
21%
Fair
Over 30
minutes
63%
Excellent/Good
6%
Poor/very poor
72%
No set time for
consultation
Do you prefer to see or speak to
a particular doctor ?
Doesn’t apply
How often do you see or speak
to your preferred doctor?
4%
Always/ a lot of
the time
16%
32%
37%
Yes
No
68%
Some of the
time
Never
43%
Haven't tried
How good was the GP that
you saw at giving you enough
time
How good was the GP that
you saw at listening to you
2%
2%
Very
good/good
8%
Very
good/good
6%
Fair
Fair
Poor/very poor
Poor/very poor
92%
90%
Does not apply
How good was the GP that
you saw at explaining tests
and treatments
Very
good/good
0%
6%
3%
91%
3%
How good was the GP that
you saw at involving you in
decisions about your care
2% 4%
7%
Fair
Poor/very poor
Poor/very poor
How good was the GP that
you saw at treating you with
care and concern
6%
Very
good/good
92%
1%
1%
Very
good/good
Fair
87%
Does not apply
2%
Does not apply
Did you have confidence and
trust in the GP you spoke to?
1%
1%
Yes, definitely
18%
Yes, to some
extent
Fair
Not at all
Poor/very poor
80%
Does not apply
Does not apply
Don't know,
can't say
How good was the last nurse
you saw at giving you enough
time
How good was the last nurse
you saw at listening to you
Very
good/good
Very
good/good
1%
4%
2%
94%
1%
0%
Fair
Poor/very poor
5%
2%
93%
2%
Very
good/good
6%
6%
88%
1%
Fair
5%
Poor/very poor
How good was the last nurse
that you saw at involving you
in decisions about your care
1%
6%
Very
good/good
13%
Fair
Poor/very poor
80%
Does not apply
Did you have confidence and
trust in the nurse you spoke
to?
Does not apply
How good was the last nurse
at treating you with care and
concern
1% 4%
Very
good/good
Yes, definitely
6%
14%
Yes, to some
extent
Not at all
81%
Don't know,
can't say
Poor/very poor
Does not apply
Does not apply
How good was the last nurse
you saw at explaining tests
and treatments
Fair
4%
90%
1%
Fair
5%
Poor/very poor
Does not apply
Is your GP open at convenient
times for you?
3%
What opening times would
make it easier for you to see
or speak to someone?
11%
6%
Yes
10%
Before 8am
17%
At Lunctime
After 6.30pm
No
Don't know
17%
29%
On a Saturday
On a Sunday
85%
21%
Thinking about the care you get
from your doctors or nurses
overall, how well does the practice
help you to understand your health
problems
4% 2%
None of these
Thinking about the care you get
from your doctors or nurses overall,
how well does the practice help
you to cope with your health
problems
4% 4%
Very well
Very well
16%
Unsure
16%
Unsure
Not very well
Not very well
78%
76%
Does not apply
Thinking about the care you get
from your doctors and nurses
overall, how well does the practice
help you to keep yourself healthy
Does not apply
Would you recommend your GP
surgery to someone moving into
the area?
2%
3%
Definitely/prob
ably
12%
6%
Very well
21%
Definitely/prob
ably not
Unsure
Not very well
70%
Does not apply
86%
Don't know