(*SAMPLE ONLY)
Prevention of Abuse
Client Protection Policy
The Prevention of Abuse Client Protection Policy has been developed as a guide for use by organisations insured with Ansvar Insurance. The advice, information and procedures in this document are given in good faith and are based on our understanding of current legalities.
The document may be altered to more accurately reflect the users requirements but Ansvar Insurance does not accept any liability whatsoever
for the document in its current form or any changes, errors or omissions which may result in injury, loss or damage, including consequential or
financial loss.
It is the responsibility of each organisation, or any other person to ensure that they comply with their statutory obligations and any interpretation
or implementation of this information is at the sole discretion of the organisation or other party who may read this policy.
Any terms or definitions referred to in this document apply only to the document and do not apply to insurance contracts, policies or any other
documents provided by Ansvar Insurance Ltd.
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(*SAMPLE ONLY)
Prevention of Abuse
Client Protection Policy
(*Organisation Name)
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Contents
1. Introduction 5
1.1 Policy Statement 5
1.2 Scope 5
1.3 Authority 5
1.4 Definitions 5
2. Policy Review 5
3. Obligations 5
4. Selection & Screening 6
5. Training 6
6. A Safe Environment 6
7. Disciplining Children 7
8. Reporting Procedures 7
9. Alcohol & Drugs 7
Appendix 1
Further Information to assist with
Client Protection 8
Appendix 2
Suggested Application Form
17
Appendix 3
Suggested Interview Questions 21
1. Introduction
1.1 Policy Statement
(*Organisation Name) is committed to providing a safe and secure environment
for all its Employees, Members, Visitors, Volunteers and particularly to Children,
Aged and Vulnerable People.
(*Organisation Name) Client Protection Policy aims to reduce the risk of Abuse
occurring, and to ensure that a caring and appropriate response is taken should
Abuse occur.
1.2 Scope
This Client Protection Policy applies to:
• All service organisations or subsidiary bodies authorised by or under the
control of (*Organisation Name),
• All Employees, Members, Volunteers, Contractors and Visitors within
(*Organisation Name) or engaged by (*Organisation Name).
1.3 Authority
This Client Protection Policy was adopted for use by (*Name of Organisation’s
governing body) on (*Date).
(*Name of the Organisation’s governing body) are committed to implementing
the Client Protection Policy and to training our Employees, Members,
Contractors and Volunteers in its content and application.
1.4 Definitions
Abuse, can consist of one or more of but is not restricted to the following:
Elder Abuse, a single or repeated act, occurring in any relationship where there
is an expectation of trust, which causes harm or distress to an older person.
Physical Abuse, any non-accidental physical injury resulting from practices
such as:
• hitting, punching, kicking (marks from belt buckles, fingers), shaking,
burning (irons, cigarettes), biting, pulling out hair, alcohol and/or other
drug administration.
Sexual Abuse, any assault or abuse of a sexual nature, sexual molestation,
indecent exposure, sexual harassment or intimidation.
Emotional Abuse, the chronic attitude or behavior of one person which is
directed at another person, or, the creation of an emotional environment which
erodes a person’s self esteem and social confidence over time. Behaviors may
include:
• Insulting, bullying, devaluing, ignoring, rejecting, corrupting, isolating,
terrorising or other extreme acts in the aged or vulnerable person’s
presence.
Financial Abuse may include:
• Activities by an attorney in violation of their powers, duties and
responsibilities under an Enduring Power of Attorney (EPA),
• Misappropriation of money, valuables or assets,
• Forging signatures on cheques,
• Denial of access to personal assets,
• Accessing a person’s funds electronically and/or
• Forced or unauthorised changes to legal documents.
Financial abuse may also occur where a person takes advantage of an older
person who has already lost (or is losing) capacity, by coercing or arranging for
the older person to sign an EPA in circumstances where the older person is
unable to understand the nature and effect of the document.
This raises questions about the actions of witnesses to EPA’s.
Neglect, characterised by the failure to provide for basic needs.
Any serious omission or commission which jeopardises or impairs a person’s
health or development.
Child, any person under the age of 18.
Leader, any person (paid or unpaid) over the age of 18 who is responsible for
the control and safety of members placed in their care whilst holding a formal
position in a named Organisation. A leader could include but is not limited to:
•
•
•
•
•
•
•
•
•
•
Activity Coordinators,
Religious,
Small group Leaders,
Music, drama or other Leaders,
Counselors,
Youth Leaders,
Teachers,
Volunteers,
Club Leaders,
Sports Coaches and Organisers.
Member, any person, including children, who attends or participates in the
named Organisation’s activities, objectives or strategic plan.
Organisation, the (*Organisation’s Full Name), located at (*Address)
Volunteer, any unpaid person over the age of 16 who is invited to assist in the
care of Aged and Vulnerable people.
Vulnerable Personal, any person who is or may be in need of community care
services by reason of mental or other disability, age or illness.
2. Policy Review
This Client Protection Policy will be reviewed annually at the (*Relevant Annual
Meeting) meeting. The Organisation’s governing body will inform all interested
parties when the date of review will occur, and any changes recommended by
the interested parties should be submitted in writing to the governing body for
consideration one month before the review date.
Any proposed changes will be submitted to the (*Relevant Annual Meeting) for
approval before being implemented.
3. Obligations
3.1 Responsibility
The core expectations of any responsible Organisation require us to treat all
people with fairness and dignity and to care for those who are less powerful and
in need of nurture and protection.
3.2 Legal
All relevant organisations within Australia are bound by Federal and State
legislation and principles established through common law. (*Organisation’s Full
Name) is committed to adhering to all relevant legislation.
3.3 Ethical
Some actions may not be regarded as Abuse, but are unacceptable behavior for
(*Organisation’s Full Name). These include:
• Inappropriate conversation of a sexual nature.
• Coarse language, especially that of a sexual nature.
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•
•
•
•
Suggestive gestures or remarks.
Jokes of a sexual nature.
Inappropriate touching.
Inappropriate literature (e.g. PG, M, MA, R or X rated material used with
Elderly or Vulnerable Persons).
• Recording or filming with or without prior consent.
• Acts of violence committed by a Worker, Leader or Volunteer in the
course of an activity.
(*Organisation’s Full Name) governing body will ensure that high standards of
conduct are maintained at all times.
Note: The term ‘residential care service’ below means the same as ‘aged care
home’.
Each client of (*Organisation’s Full Name) has the right:
• To full and effective use of his or her personal, civil, legal and consumer
rights;
• To quality care which is appropriate to his or her needs;
• To full information about his or her own state of health and about
available treatments;
• To be treated with dignity and respect and to receive services without
exploitation, abuse or neglect;
• To receive services without discrimination or victimization, and without
being obliged to feel grateful to those providing his or her care and
accommodation;
• To personal privacy;
• To live in a safe, secure and home like environment, and to move freely
both within and outside any residential care service without undue
restriction;
• To be treated and accepted as an individual, and to have his or her
individual preferences taken into account and treated with respect;
• To continue his or her cultural religious practices and to retain the
language of his or her choice, without discrimination;
• To select and maintain social and personal relationships with any other
person without fear, criticism or restriction;
• To freedom of speech;
4. Selection & Screening
4.1 Employees, Agency Staff, Contractors & Volunteers
Employees, Agency Staff, Contractors and Volunteers involved in activities or
programs with children, aged and/or vulnerable people must be carefully
selected and screened. Prior to commencing employment or volunteer services,
the following precautions will be taken:
• All employees should, and/or volunteers must, be Members of
(*Organisation Name) and have regularly attended (*Organisation Name)
for at least 6 months.
• All employees and/or volunteers must complete an application form
which requests details of relevant past experience, positions held, details
of two referees and permission to contact them (see Appendix 2).
• Both referees will be checked and spoken to, using an agreed set of
questions which have been drafted by (*Organisation Name).
The questions will seek to establish the applicant’s suitability for the role
or position and the conversation will be documented and retained on file.
• All short-listed candidates must undertake a formal interview which
includes an analysis of past experience working with children, the elderly
or vulnerable people.
• A Police and/or Community Services check which complies with the
legislative requirements of (*State where the Organisation is located) will
be requested and received prior to the Employee or Volunteer
commencing their proposed role. The check must show that the
individual is not precluded from working in childcare or aged care.
Where the Organisation has identified that an applicant has
previously committed a violent or sexually related offence,
they cannot, under any circumstances, be considered for
employment or engagement with (*Organisation Name).
5. Training
All new Workers/Employees, including Agency Staff, Contractors and Volunteers
will be issued with a copy of this policy and receive formal training in;
• The content and application of the Organisation’s Client Protection Policy,
• Reporting procedures and the associated legal requirements.
• To maintain his or her personal independence, which includes a
recognition of personal responsibility for his or her own actions and
choices, even though some actions may involve an element of risk which
the client has the right to accept, and that should then not be used to
prevent or restrict those actions;
Refresher training courses based on current “best practice” and changes to
legislation will be provided on an annual basis.
• To maintain control over, and to continue making decisions about, the
personal aspects of his or her daily life, financial affairs and possessions;
6. A Safe Environment
• To be involved in the activities, associations and friendships of his or her
choice, both within and outside any residential care service;
Incidents of Abuse are unlikely to take place in front of another person and the
presence of a witness can assist in clarifying questionable allegations. For these
reasons, working in pairs is the preferred method.
• To have access to services and activities which are available generally in
the community;
• To be consulted on, and to choose to have input into, decisions about the
living arrangements of any residential care service;
Wherever possible, workers will not visit Aged or Vulnerable Persons in their
homes unless a friend or relative is present or another Worker accompanies
them.
• To have access to information about his or her rights, care,
accommodation and any other information which relates to him or her
personally;
When transporting people under their care, Workers will take them directly to
and from arranged venues and will not spontaneously detour or make additional
arrangements.
• To complain and to take action to resolve disputes;
All personal counseling is to be carried out within sight of another Worker.
• To have access to advocates and to other avenues of redress; and
• To be free from reprisals, or a well-founded fear of reprisal, in any form
for taking action to enforce his or her rights.
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Workers will respect a Member’s feelings and privacy when engaging in physical
contact of any kind.
Adults and Children are expected to respect each other’s privacy during times
that require undressing, dressing or changing clothes. Workers will set an
example by protecting their own privacy in similar situations. No Worker will be
alone in a room with a Child or an Elderly or Vulnerable person while any/either
is changing.
Initiations and secret ceremonies are prohibited. All aspects of every program
related to children, aged and vulnerable people will be open to observation by
family, friends or guardians.
Workers have the right to ask people who do not have a valid reason to be
present at such activities to leave. Police may be contacted if such persons
refuse to comply with any reasonable request to leave.
7. Disciplining Children
The Police will also be notified if a Member discloses an incident of Abuse that
has occurred somewhere other than (*Organisation Name’s) premises, (e.g. an
outing).
If a disclosure of abuse is made, the person who receives the disclosure will
maintain appropriate pastoral care to the one making the disclosure.
This will include:
• Treating each allegation seriously and not attempting to deny the
allegation or minimise its impact on the alleged victim. The matter
should not be swept under the carpet.
• Not pushing the Member to disclose details of the alleged assault or
attempting to investigate the allegation.
• Assuring the Member that they are understood: that their disclosure is
being taken seriously; that what has happened is not their fault, and that
they are correct in disclosing the incident.
Is not the responsibility of (*Organisation Name) or its Workers, Volunteers or
Leaders to discipline a Child. If a Child does not abide by the rules set down by
the Organisation, or becomes an obstruction to the care of other Children or
Members, and may cause harm, the Child will be removed and referred back to
their parent or guardian.
• Reporting the abuse to the police and (*Organisation Name’s) insurer.
At no time will a Leader administer any form of physical, emotional, financial or
mental discipline.
• If the alleged assault has taken place recently, clothing worn by the
Member should be, if reasonably practical, retained and handed to the
police for forensic examination.
8. Reporting Procedures
• Maintaining confidentiality.
(*Organisation Name) actively encourages the reporting of all abuse including
Sexual Abuse.
(*Organisation Name) is committed to building an environment where either a
victim or employee/volunteer feels able to report such abuse.
Employees and/or volunteers must report reasonable suspicions of abuse to the
senior management of (*Organisation Name).
Reasonable Suspicion means fair and practical reason to believe an incident
involving abuse has occurred based on either verbal communication, hearsay,
rumor or observation of behavior.
An independent person will be appointed by (*Organisation Name) with the
specific duty of dealing with any allegations of harm or abuse that may arise.
The details of those reporting abuse will be kept private and confidential.
• Not making contact with the alleged perpetrator. If the Worker or
Volunteer is already providing counsel to the alleged perpetrator, it may
be advisable for another person to assume this responsibility for the
duration of any investigation.
Any disclosures by a Member, reports of suspected abuse and all details of the
subsequent investigation will be documented promptly and the documents will
be held in a secure location where a breach of privacy cannot occur.
9. Alcohol & Drugs
The consumption of alcohol or illegal drugs on (*Organisation Name’s) grounds
or during an activity is not to be allowed or condoned by any Worker. Any
Member found to be under the influence of alcohol or illegal drugs is to be
counseled and family contacted.
Any Member required to take prescription medication administered by a Worker,
Volunteer or Leader, will provide a letter from their physician to (*Organisation
Name’s).
A documented reporting process with escalating procedures has been
established by (*Organisation Name) for handling allegations of abuse.
The escalating procedures will be as follows:
• The automatic suspension from all work or other duties within
(*Organisation Name) of any person while under investigation by
(*Organisation Name), or by the police, for committing abuse;
• The automatic termination of their employment, or involvement with
(*Organisation Name) if found guilty of committing abuse, either by
internal investigation or by a court.
If there is reasonable suspicion that a Member has been or is suffering abuse,
the Police and the Organisation’s Insurer will be contacted immediately.
The phone number for the Police is: (*Police ph no.)
The phone number for (*Organisation Name’s) is: (*Organisation ph no.)
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Client Protection
Assistance
APPENDIX 1 - Further Information to assist with Client Protection
APPENDIX 1
Further Information to assist with Client Protection
(*Delete the following information that is not relevant to your Organisation)
The list below provides assistance contact details in your State or Territory.
Refer to the Department of Health and Ageing website for information regarding
Residential Care Standards and Accreditation:
http://www.health.gov.au/internet/main/publishing.nsf/content/ageing-rescarestandard.htm
Every attempt has been made to ensure this information is accurate, however a
review should be undertaken regularly to ensure the information remains correct
and current.
Elder Abuse Prevention, advocacy
and information telephone
services:
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•
•
•
•
•
ACT - Elder Abuse Prevention Information Line 02 6205 3535
NSW - Police Assistance Line 131 444
NT - Advisory Council on Ageing - 08 8999 2809
QLD - Elder Abuse Prevention Unit 1300 651 192 or 07 3250 1955
SA - Aged Rights Advocacy Service - 08 8232 5377 or 1800 700 600
TAS - Department of Health and Human Services - 03 6233 8514
VIC - Seniors Rights Victoria 1300 368 821
WA - Advocare Inc - 08 9479 7566 or 1800 655 566
Child Protection information
Below is a précis of legislative requirements with respect to Child Abuse that
apply in (*Your State).
(*Delete the following information that is not relevant to your organisation)
1. Queensland
Suitability notice (Blue card) – working with children check
A blue card is issued by the Commission for Children and Young People and
Child Guardian. When a person applies for a blue card the commission conducts
a working with children check which is a detailed national check of a person’s
criminal history, including any charges or convictions.
Also considered is disciplinary information held by certain professional
organisations and police investigation information (into allegations of serious
child-related sexual offences, even if no charges were laid because the child
was unwilling or unable to proceed).
A person is disqualified if they:
• Have been convicted of a disqualifying offence (including a child-related
sex or pornography offence, or the murder of a child), or
• Are a reportable offender with current reporting obligations under the
Child Protection (Offender Reporting) Act 2004, or
• Are subject to a child protection offender prohibition order, or
• Are subject to a disqualification order prohibiting them from applying for
or holding a blue card.
A disqualified person may apply to the commission for an ‘eligibility declaration’
and in very limited and defined circumstances may be declared eligible to apply
for a blue card.
A person whose application is approved is issued with a positive notice letter
and a blue card. If a person’s application is refused, they are issued with a
negative notice which prohibits them from carrying on a business or providing
child-related activities in the categories regulated by the Commission’s Act.
All employers and education providers must:
• Use only the latest blue card application forms (which note a declaration
that it’s an offence for a disqualified person to apply for a blue card).
• Warn every person applying for a blue card that it’s an offence for a
disqualified person to sign the application form. For example, “I am
legally obliged to warn you that it is an offence for a disqualified person
to sign a blue card application form.”
• Sign the declaration on the application form stating you have warned the
applicant, and check that the applicant has signed the declaration stating
they are not a disqualified person before lodging an application on their
behalf.
Risk management obligations
It is also mandatory for every organisation covered by the Commission’s Act to
have a risk management strategy in place to keep children and young people
safe.
This means employers must develop and implement a written child protection
risk management strategy and review it each year. The strategy should include a
register of all paid and volunteer staff in your organisation that carry out
regulated child-related activities.
The commission provides free risk management workshops around the state.
For more information call the commission on 3247 5518 or visit the website at
www.ccypcg.qld.gov.au/about/risk_management.html.
Who needs a blue card?
Anyone who proposes to work, in a paid or voluntary capacity in a child-related
area regulated by the Commission’s Act will require a blue card.
Regulated employment activities include:
Both paid employees and volunteers may need a blue card if they fall under one
of the following categories:
• residential facilities
• school boarding houses
• schools – employees other than teachers and parents
• child care
• churches, clubs and associations involving children
• health, counselling and support services
• private teaching, coaching or tutoring
• education programs conducted outside of schools
• child accommodation services, including home stays
• religious representatives
• sport and active recreation
• emergency services cadet programs
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• school crossing supervisors
• care of children under the Child Protection Act 1999
• volunteers
A volunteer, unless exempt, must have a blue card before they start volunteering
in one of the above categories, regardless of how often they come into contact
with children and young people.
Paid employees
Paid employees must apply for a blue card if they work, or are likely to work, in
one of the above categories over 12 months, for at least:
• eight consecutive days; or
• once a week, each week, over four weeks; or
• once a fortnight, each fortnight, over eight weeks; or
• once a month, each month, over six months.
Note: A paid employee can commence work pending the outcome of their blue
card application.
Trainee students
A student, irrespective of their age, studying at a registered training
organisation, university or TAFE, will require a blue card if they carry out work in
one of the above categories as part of their study.
Note: A trainee student must have a blue card before they start volunteering in
one of the above categories, regardless of how often they come into contact
with children and young people.
Checking blue cards
When a new employee or volunteer starts work in your organisation, you should;
check the card holder’s name and signature on their blue card with other
signature or photo identification to satisfy yourself of their identity, then lodge an
‘Authorisation to confirm a valid blue card’ form. This will allow the commission
to validate the blue card produced and notify you of any change to their blue
card status considered relevant to their child-related employment.
Don’t forget to notify the commission when an applicant or blue card holder
stops working for your organisation, or the contact person for your organisation
changes. To do this, an authorised person from your organisation should write to
the commission on official letterhead advising the name and contact details of
the new contact person.
How long is the check valid?
The check is valid for 2 years unless there is a change in the person’s criminal
history.
Cost of the blue card
The cost is $73.45 for paid and self employed people and is free for volunteers
and students. Replacement cards are $11.15
Mandatory reporting
Legislation which specifies who is required by law to report suspected cases of
child abuse and neglect is known as mandatory reporting.
The people mandated to report in the State of Queensland are:
• Doctors; nurses - aware of or reasonably suspects a child has, is, or is
likely to suffer harm.
• Officers employed to implement the Act 1999; all staff of residential care
services - reasonable suspicion of abuse or neglect to a child in
residential care.
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• Educational staff (teaching and non-teaching staff in government and
non-government schools) - aware of or reasonably suspects sexual
abuse of a child under 18 by an employee of the school.
Reports should be made to:
The Commission for Children and Young People
PO Box 12671
George Street, Brisbane QLD 4003
Telephone: (07) 3247 5525
Fax: (07) 3247 5507
Email: [email protected]
Website: www.ccypcg.qld.gov.au
Sources:
• Commission for Children and Young People and Child Guardian
• http://www.ccypcg.qld.gov.au
• Health Act 1937 s76k
• The Criminal Code Act 1899
• The Commission for Children & Young People Act 2004
2. New South Wales
A new Working with Children Check started in NSW early in 2013.
Under the new check:
• Workers and volunteers will apply for their own check once every five
years.
• Employers will verify a child-related worker’s or volunteer’s clearance
number.
• The same Working With Children Check will apply to everyone – paid
workers, self-employed people and volunteers.
• Everyone with a clearance will be continuously monitored for serious sex
or violence offences.
There can only be two results for a new Working with Children Check – a
clearance or a bar. People with a bar may not work or volunteer in child-related
roles.
Find out more: http://kids.nsw.gov.au/kids/working/newcheck#ixzz2Ba4bml7N
NSW Commission for Children and Young People
Prohibited employment declaration
The Children and Young Persons (Care and Protection) Act 1998 mandates the
Department of Community Services with the responsibility for the care and
protection of children and young people in NSW where there are concerns about
their safety, welfare and wellbeing.
Who is a prohibited person?
All people working in, or seeking to work in, child-related employment must
declare whether they are a prohibited person. This includes volunteers and
students on placement. It is an offence for prohibited persons to apply for,
undertake or remain in child-related employment.
A prohibited person is a person convicted of committing a serious sex offence,
or a ‘registrable person’. A ‘registrable person’ is someone who has been found
guilty of the following offences:
• murder of a child
• child related personal violence offence
• serious sexual offences
• indecency offences (punishable by imprisonment of 12 months or more)
• kidnapping
• child prostitution
• child pornography (possession, distribution or publication)
• attempt, conspiracy or incitement to commit the above offences
What is child related employment?
Child-related employment is any work (paid or unpaid) of the following kinds that
involve direct and unsupervised contact with children in the following areas:
• pre-schools, kindergartens, child care centres (including residential child
care centres)
• refuges used by children
• clubs, associations etc (including those of a cultural, recreational or
sporting nature) which have a significant child membership
• religious organisation
• entertainment venues where the clientele is primarily children
• taxi services for the transport of children
• private tuition of children
• child health services
• counselling or other support services for children
• overnight camps for children
• babysitter or child minder arranged by a commercial agency
• in schools or other educational institutions (not being universities)
• on school buses
• fostering or other child care
• child protection services
All people in, or commencing, child-related employment must be asked by their
employer if they are a prohibited person. Employers should clearly state in all
information for child-related positions that prohibited persons are not eligible to
apply.
As an employer, the working with children check requires that you:
• don’t employ prohibited persons in child-related employment;
• do working with children background checks;
• report relevant employment proceedings; and
• keep records and protect confidentiality.
Background checks:
Background checks are conducted by the NSW Commission for Children and
Young People and other approved screening agencies.
Background checks are only mandatory for:
• preferred applicants for paid child-related employment
• a minister, priest, rabbi, mufti, or other like religious leader or spiritual
official of a religion
• anyone seeking to provide foster care (‘authorised care’ to children)
Three specific checks are made for:
• relevant criminal records;
• relevant Apprehended Violence Orders; and
• relevant employment proceedings.
Any relevant records arising out of the background check will be assessed in
terms of risk of employing the person in a child-related position.
An assessment report is then forwarded on to the employer.
The decision whether to employ a person always remains the employers.
Employers may conduct other criminal record checks as part of their
employment screening process at their own discretion.
Cost of the check:
The new check will be free for volunteers and cost $80 for paid workers and
self-employed people, it is valid for 5 years. A volunteer check cannot be used
for paid work with children.
Mandatory reporting
A ‘mandatory reporter’ is any person who delivers health care, welfare,
education, children’s services, residential services or law enforcement wholly or
partly to children (aged under 16) as part of their paid work and includes any
person who directly manages or supervises such work.
If you are a mandatory reporter with current concerns that a child aged under
16 is at risk of harm, you are required to make a report to the Department of
Community Services.
This is a legal obligation, which carries a penalty if you fail to comply.
Reports should be made to:
Department of Community Services
4 – 6 Cavill Avenue
Ashfield, NSW 2131
Phone Number 9716 2222
24 hours: 132 111
URL: www.community.nsw.gov.au
Sources
• NSW Commission for Children & Young People http://www.kids.nsw.gov.
au/check/
• Child Protection (Prohibited Employment) Act 1998
• Commission for Children and Young People Act 1998
• Children (Care & Protection) Act 1987
• Children (Care & Protection) Regulations 1996
• Children & Young Persons (Care & Protection) Act 1998 s27
• Ombudsman Act 1974 http://www.kids.nsw.gov.au/kids/check/
employerguidelines.cfm
3. Australian Capital Territory
The Working with Vulnerable People (Background Checking) Act 2011 (the Act)
aims to reduce the risk of harm or neglect to vulnerable people in the ACT. The
Act requires people who have contact with vulnerable people while engaging in
regulated activities and services to register with the Office of Regulatory
Services (ORS).
A vulnerable person is a child, or an adult who is disadvantaged and accessing
a regulated activity. Contact, for the purpose of the Working with Vulnerable
People (Background Checking) Act 2011 (the Act) can be described as:
• The type and duration of contact a person has with vulnerable people
before they must be registered as engaging in a regulated activity. For
example, a person would require registration if the contact occurs as part
of their usual activity, such as a teacher and a student.
• Not all persons having contact with a vulnerable person require
registration. For example, people under the age of 16 years and people
who undertake regulated activities in the ACT on no more than three
days in any twenty-eight day period and up to a maximum of seven days
in any twelve month period are an example of people who are not
required to be registered to engage in a regulated activity under the Act.
• Contact is that which would reasonably be expected as a normal part of
Page 11
engaging in the activity. For example, physical (including working in the
same place as the vulnerable person),oral and written communication
(including electronic communication or dealing with a record relating to
the vulnerable person either face-to-face or over the telephone), or,
making a decision about the vulnerable person.
4. Victoria
Working with children check
Under the Working with Children Act 2005 only people who engage in paid or
voluntary child-related work need a WWC Check.
• The definition of ‘contact’ is necessarily broad to encompass the various
situations in which people may have an opportunity to harm a vulnerable
person either directly through the misuse of information or via a power
imbalance.
What is child related work?
Child-related work is paid or unpaid work involving regular direct and
unsupervised contact with a child when working with or caring for children in
any of the occupational categories listed in the Act.
Working means being engaged in an activity with a vulnerable person where the
contact would reasonably be expected as a normal part of the activity and the
contact is not incidental to the activity. Working includes volunteering or other
unpaid work. You do not require a WWC Check if you:
• are involved in a private or domestic arrangement that exists between
family and friends and where no payment is involved;
Cost of the Background Check:
$71 for paid employees (including where the person also volunteers)
Free for volunteers.
Mandatory reporting:
A person who is: a doctor; a dentist; a nurse; an enrolled nurse; a midwife; a
teacher at a school; a person providing education to a child or young person
who is registered, or provisionally registered, for home education under the
Education Act 2004; a police officer; a person employed to counsel children or
young people at a school; a person caring for a child at a child care centre; a
person coordinating or monitoring home-based care for a family day care
scheme proprietor; a public servant who, in the course of employment as a
public servant, works with, or provides services personally to, children and
young people or families; the public advocate; an official visitor; a person who,
in the course of the person’s employment, has contact with or provides services
to children, young people and their families and is prescribed by regulation.
What should be notified?
A belief, on reasonable grounds, that a child or young person has experienced
or is experiencing sexual abuse or non-accidental physical injury;
and the belief arises from information obtained by the person during the course
of, or because of, the person’s work (whether paid or unpaid)
Reports should be made to:
Office for Children, Youth and Family Support - Department of Disability, Housing
& Community Services
Address: GPO Box 158 Canberra City, ACT 2601
Enquiries: 132281
Fax: (02) 620 59183
Email: [email protected]
Sources
• ACT Government – Office for Children, Youth and Family Support
• participate in an activity with a child on the same basis as the child for
example in the same team;
• supervise a student in practical training organised by their educational
institution.
You need to apply for and pass the WWC Check if you meet all 1-4
criteria:
1. You are engaged in child-related work as:
• an employee or
• a self-employed person or an independent contractor or
• a volunteer or
• a supervisor of child employees or
• part of practical training through an educational or vocational course or
• unpaid community work under a court order or
• a minister of religion or performing duties of a religious vocation or
• an officer of a body corporate or
• a member of a committee of management of an unincorporated body
or
• a member of a partnership.
2. Your contact with a child is with any of the occupational categories listed in
the Act. Occupational categories are not titles of people’s jobs but broad
descriptions of services or places where people work with or care for
children.
3. Your work involves regular direct contact with a child, who is under 18
years of age.
a) Regular contact is contact that is not incidental to but normally part of
providing a service or activity for children.
b) Direct contact with a child involves physical contact, talking face to
face or within eyeshot when providing a service or activity for children.
4. Your work is not directly supervised. Direct supervision is:
• immediate and personal supervision;
• Working with Vulnerable People (Background Checking) Bill 2010
• undertaken by a person whose role is to supervise your work;
• Australian Institute of Family Studies
• does not require constant physical presence, for example a supervisor
may leave the room for a short while to take a phone call.
Who is exempt from the WWC Check?
There are several situations listed in the Working with Children Act 2005 (the
Act) where people engaged in child-related work are exempt and do not need a
Working with Children (WWC) Check. Page 12
The exemptions in the Act are described below.
Children
If you are under 18 years of age, you are exempt from the WWC Check.
This exemption does not apply under the Child Employment Act 2003 to people
who are under 18 years of age supervising children in employment.
Some student volunteers
If you are a student who is 18 or 19 years of age, you are exempt from the
WWC Check for volunteer work organised by or held at the educational
institution you attend.
Parents volunteering in an activity with their child
If you are a parent volunteering in an activity in which your child participates or
normally participates, you are exempt from needing a WWC Check.
Family members and people who are closely related to the child
If you are closely related to each child in your child-related work you are exempt
from the WWC Check. ‘Closely related’ to a child means you are the:
• parent
• spouse or domestic partner
• step-parent
• mother-in-law or father-in-law
• grandparent
• uncle or aunt
• brother or sister, including half siblings, step siblings, brother-in-law or
sister-in-law
Teachers
If you are a teacher who is currently registered with the Victorian Institute of
Teaching (VIT), you are exempt from the WWC Check. However, if your VIT
registration is suspended or cancelled, you are no longer exempt. You must
apply for the Check and within 7 days of your registration being suspended or
cancelled notify in writing every organisation that engages you in child-related
work that you are no longer exempt.
Police officers
If you are a sworn Victoria Police officer or a sworn Australian Federal Police
officer, you are exempt from the WWC Check.
However, if you are suspended or dismissed, you are no longer exempt. You
must apply for the Check and within 7 days of being suspended or dismissed
notify every organisation who engages you in child-related work that you are no
longer exempt.
Visiting workers
If you usually live and work in another state or territory and are visiting Victoria
to engage in child-related work, you are exempt from the WWC Check.
Some accredited drivers
If you engage in child-related work that requires a current driver accreditation
under the Transport (Compliance and Miscellaneous) Act 1983, you are exempt
from the WWC Check for that child-related work, with some exceptions.
How long is the check valid?
The WWC check is valid for five years and is transferable between different
employers or volunteer organisations (except if moving from a volunteer to an
employee position).
Cost of the working for children check:
The check is free for volunteers and $100.20 if you are applying for an
Employee card. This fee is not refundable.
Mandatory reporting:
The following people are legally required to report reasonable suspicions of
abuse:
• Registered Medical Practitioners
• Registered Nurses
• Persons registered as teachers under the Education Training and Reform
Act 2006 or teachers granted permission to teach under that Act,
• Principles of government or non-government schools
• Members of the Police Force
Reports should be made to:
Department of Human Services
Children Youth and Families
Child Protection & Family Services
9/50 Lonsdale Street, Melbourne, Vic. 3000
Phone: 1300 360 391
Phone Number: 131 278 - after hours emergency service
URL: www.cyf.vic.gov.au
Sources
• Department of Justice
• http://www.justice.vic.gov.au/
• www.careforkids.com.au
• National Child Protection Clearinghouse http://www.aifs.gov.au/nch/
index.html
• Children & Young Persons Act 1989 s64
• Children Services Act 1996
• Children Services Regulations 1998 s27
• Working with Children Act 2005
• Working with Children Regulations 2006
5. Tasmania
Criminal record check
The Commissioner for Children Tasmania released a consultation paper in 2005
discussing proposals to introduce policies and procedures for Tasmanian
organisations to screen individuals who seek to work with children in a voluntary
or paid capacity. However, at present there are no legal requirements for people
working with children to undergo a police check. Criminal history record checks
can be obtained through the Tasmanian Police Department.
Mandatory reporting:
The following people are legally required to report reasonable suspicions of
abuse:
• registered medical practitioners
• registered and enrolled nurses
• a person who is registered as a dentist, dental therapist or dental
hygienist
• registered psychologists
• police officers
• probation officers
Page 13
• principals and teachers in any educational institution (including a
kindergarten)
• a person who provides child care, or a child care service, for fee or
reward
• a person concerned in the management of a licensed child care service
• any other person who is employed or engaged as an employee for, of or
in, or who is a volunteer in:
• a Government Agency that provides health, welfare, education, child
care or residential services wholly or partly for children,
• an organisation that receives any funding from the Crown for the
provision of such services, any other person of a class determined by
the Minister by notice in the Gazette to be prescribed persons.
Anyone working for Gateway Services, Integrated Family Support services or any
non-government organisation providing support to families with children is a
mandatory reporter.
Reports should be made to:
Department of Health and Human Services
Children and Families Division
Level 4, 34 Davey, Street
Hobart Tas, 7000
Phone Number: 1300 737 639
1800 001 219
URL:www.dhhs.tas.gov.au
Sources
• Department of Health & Human Services – www.thelaw.tas.gov.au
• Children, Young Persons and their Families Act 1997
• Mandatory Reporting – ‘Summary of Grounds & Contacts for Notification
of Abuse’ Herbert Greer & Rundle (Lawyers), Choose with Care
(Childwise), National Child Protection Clearinghouse http://www.aifs.gov.
au/nch/index.html
• www.childcomm.tas.gov.au
• Disability, Child, Youth and Family Services
6. South Australia
In South Australia, the requirement for organisations to establish and maintain
child safe environments is set out in section 8C of the Children’s Protection Act
1993. Government and non-government organisations providing health, welfare,
education, sporting or recreational, religious or spiritual, childcare or residential
services wholly or partly for children are required to establish and maintain child
safe environments policies and procedures.
Criminal record checks
Changes to the Children’s Protection Act 1993 extend the steps these
organisations must take to help protect the children in their care. From January
2011, these organisations will also be required to:
• Conduct criminal history assessments on certain employees, contractors
and volunteers who are working with children (this requirement is being
phased-in over three years, concluding Dec.2013); and
• Lodge a Child Safe Environment Compliance Statement with the
Department for Families and Communities.
Those people in SA working jobs that require regular contact with children are
required to obtain police clearance before they commence their employment.
Organisations will need to check when their sector is being phased-in and
ensure criminal history assessments are conducted for all new and existing staff
Page 14
and volunteers who are working with children by the conclusion of their phase-in
date.
Who has responsibility to apply for a criminal history assessment?
If an individual is asked to undertake a criminal history assessment, it is their
responsibility to apply for a National Police Certificate.
The National Police Certificate belongs to the individual and not the organisation
requesting it. The individual is responsible for presenting it to be sighted by the
requesting organisation.
How much does it cost?
National Police Certificate
• Individual: $51.50
• Individual concession: $37.25
• Volunteer: $33.25
• Volunteer Organisation Authorisation Number (VOAN) approved: No charge
When an organisation is a member or affiliated club or association of a
larger organisation, a VOAN will be provided to the central body only. If the VOAN applies, the application is free and must be lodged through
the State body.
Mandatory Reporting:
Under the Children’s Protection Act 1993, the following persons are required to
notify the Department of Human Services (Family and Youth Services) when they
suspect on reasonable grounds that a child is being abused or neglected:
• a medical practitioner; nurse; dentist; pharmacist; psychologist; police;
probation officer; social worker; teacher; family day care provider; and
• any other person who is an employee of, or a volunteer in, a Government
department, agency or local or non-Government agency that provides
health, welfare, education, childcare or residential services wholly or partly
for children any person who is engaged in the delivery of services
• or holds a management position that includes direct responsibility for, or
direct supervision of, the provision of service to children.
Reports should be made to:
Department of Human Services
Family & Youth Services
PO Box 39
Rundle Mall PO
Adelaide SA 5000
Phone Number: 131 478
URL: www.cyh.com.au
Child Abuse Report Line (24 hours every day) 131478.
http://www.childabuseprevention.com.au/reportabuse/sa.htm
Sources
• Mandatory Reporting – ‘Summary of Grounds & Contacts for Notification
of Abuse’ Herbert Greer & Rundle (Lawyers), Choose with Care
(Childwise),
• Protection Clearinghouse http://www.aifs.gov.au/nch/index.html
• Australian Institute of Family Studies
• Children’s Protection Act 1993 s11 www.parliament.sa.gov.au (2004)
http://www.jcs.act.gov.au/eLibrary/lrc/r07/Report7c1.html
7. Western Australia
arrangement entered into for private or domestic purposes;
Working with children check:
A working with children check is a national criminal record check that is
compulsory for people who carry out child-related work in Western Australia.
• an overnight camp, regardless of the type of accommodation or how
many children are involved;
Working with children checks are very different from a National Police Check
conducted by the WA Police, which many employers may currently require of
their employees or volunteers.
• a school crossing service, being a service provided to assist children to
cross roads on their way to or from school; or
The working with children check considers convictions for all offences, and
charges for a limited range of serious offences, to see if an applicant has a
criminal history that may place children at risk of harm. However, it is
important to understand that a criminal history in itself will not necessarily
prevent a person from working with children. When assessing an applicant’s
criminal history, the circumstances of any convictions or certain charges, and
their relevance to working with children, will be considered. Any person undertaking child-related work in WA must have a working with
children check by the date required under the phasing-in arrangements.
Who needs a working with children check?
People employed in child-related employment including: paid employees;
volunteers; unpaid people such as students doing practical training and people
who carry on a child-related business e.g. self employed.
‘Child-related work’, is defined under Section 6 of the Working with Children
(Criminal Record Checking) Act 2004. ‘Work’ is child-related work if the usual
duties of the work involve, or are likely to involve, contact with a child in
connection with:
• a child care service; (means a child care service as defined in the Child
Care Services Act 2007 s4 or an education and care service as defined
in the Education and Care Services National Law (Western Australia)
s5(1));
• a community kindergarten registered under Part 5 of the School
Education Act 1999;
• an educational institution for children;
• a coaching or private tuition service of any kind, but not including an
informal arrangement entered into for private or domestic purposes;
• an arrangement for the accommodation or care of children, whether in a
residential facility or private residence, but not including an informal
arrangement made by a parent of the child concerned or accommodation
or care provided by a relative of the child;
• a placement arrangement or secure care arrangement under the
Children and Community Services Act 2004;
• the performance by an officer, as defined in the Children and Community
Services Act 2004, of a function given to the officer under that Act;
• a detention centre, as defined in the Young Offenders Act 1994 section
3;
• a community child health service;
• a counselling or other support service;
• a religious organisation;
• a club, association or movement (including of a cultural, recreational or
sporting nature and whether incorporated or not) with a significant
membership or involvement of children, but not including an informal
arrangement entered into for private or domestic purposes;
• a ward of a public or private hospital in which children are ordinarily
patients;
• a baby sitting or child minding service, but not including an informal
• a transport service specifically for children;
• a children’s entertainment or party service.
Who is exempt?
• volunteers and students on unpaid placements under 18 years of age;
• volunteer parents whose child participates in the activity (except for
overnight camps);
• employers of children and people who work alongside children as fellow
employees, unless otherwise doing child-related work;
• short term visitors to WA, for 2 weeks after their arrival, and for no more
than 2 weeks in a 12 month period are exempt from the checks.
What are the application outcomes?
Applicants may be issued with either:
• An assessment notice in the form of a working with children card that
will include a photograph, signature and assessment number. The card is
valid for 3 years, subject to changes in a person’s criminal history. During
this time, the person issued with the notice may present their card to any
employer as proof of a working with children check.
• A negative notice or an interim negative notice which prohibits a person
from ‘child related work’. Strict penalties apply to people who do not
comply - a fine of up to $60,000 and up to 5 years imprisonment.
How long is the check valid?
The card will be valid for three years and is transferable across different types of
child-related work, whether volunteer or paid work.
Cost of the check
The cost of a working with children check is heavily subsidised for all applicants
and is:
• $53.00 for paid workers and self-employed people; and
• $10.30 for volunteers and other unpaid people, such as students on
placement as part of their studies.
These fees may be paid either by the workplace or the employee or volunteer.
Mandatory reporting:
In Western Australia the legislation covering mandatory reporting of child sexual
abuse is the Children and Community Services Amendment (Reporting Sexual
Abuse of Children) Act 2008.
Mandatory reporting of child sexual abuse commenced on 1 January 2009. The
legislation that governs mandatory reporting of child sexual abuse became part
of the Children and Community Services Act 2004.
It is a legal requirement in Western Australia for doctors, nurses, midwives,
teachers and police officers to report all reasonable beliefs of child sexual abuse
to the Department for Child Protection.
This legislation focuses on child sexual abuse. Other forms of abuse (physical,
emotional and neglect) should continue to be reported, but there is no penalty if
the report doesn’t occur.
The legislation requires mandatory reporters to report suspected child sexual
abuse if they form this belief, based on reasonable grounds, in the course of
their paid or unpaid work.
Page 15
Failure to make a report can result in a fine of up to $6,000. A person can be
prosecuted within three (3) years after failing to make a report. After that, it is at
the Attorney General’s discretion.
Failure to make a written report can result in a fine of up to $3,000.
Reports should be made to:
Verbal reports must be made to the Department for Child Protection’s
Mandatory Reporting Service on 1800 708 704 or online at www.
mandatoryreporting.dcp.wa.gov.au.
Written reports should be faxed to 1800 610 614 or posted to:
PO Box 8146 PERTH BC WA 6849
A verbal report can be made, but this must be followed by a written report as
soon as is practicable, preferably within 24 hours.
Sources
• Dept. of Community Development http://www.checkwwc.wa.gov.au/
default.htm
• Gov. of W.A – Department for Child Protection: http://www.
mandatoryreporting.dcp.wa.gov.au/Pages/Home.aspx
• The Criminal Code Act 1899
• The Commission for Children & Young People Act 2004
• Protection Clearinghouse http://www.aifs.gov.au/nch/index.html
8. Northern Territory
Criminal record checks
It is mandatory for people in the Northern Territory who have contact or potential
contact with children in certain specified areas of employment to hold a Working
with Children Clearance Notice.
Under the Northern Territory’s Care and Protection of Children Act, a person is in
child-related work and requires a Working with Children Clearance (Ochre Card)
only if the usual duties of the work involve, or are likely to involve, contact with a
child aged under 18 years in connection with:
• Child protection services provided by or for the Office of Children and
Families.
• Children’s services, including child care provided through child care
centres, family day care, after school hours care and at special events.
• Educational facilities for children, including government and nongovernment schools and extra-curricular activities. This includes
positions such as administrative staff, school caretakers and school
gardeners.
• Babysitting or child-minding services.
• Fostering of children.
• Students on placement in work as part of their studies e.g. student
teachers and child care workers.
• Transportation services for children e.g. school bus services.
• Private tuition services for children e.g. individual or group dance, music
or education tuition and coaching services.
• Counselling or other support services for children.
• Overnight camps for children.
• Road crossing services for school children.
• Sports coaching or sports lessons for children.
• Accommodation services for children in private residential premises.
• Any of the following services, activities or facilities that are provided or
arranged for children:
• gym or play facilities
• photographic services
• talent or beauty competitions
• entertainment or party services.
Other services requiring a Working with Children Clearance:
Members of boards, management committees and partners in businesses that
perform work with children also need a Clearance e.g. members of school
councils or basketball associations.
Cost of the Clearance check:
The cost of a Working with Children Clearance (including the Ochre Card) is
$52.00 for employees and $5.00 for volunteers, and is valid for two years from
the date of issue. If a person wishes to continue to work or volunteer with
children after this time they will need to apply again.
Mandatory reporting:
The following people are legally required to report reasonable suspicions of
abuse - Registered Health Professionals and any other person with reasonable
grounds.
What should be notified?
A reasonable suspicion that a child or young person has suffered or is suffering
abuse or non-accidental physical injury arising during the course of the person’s
work.
• Refuges or other residential facilities used by children e.g. safe houses,
women’s shelters and youth residential programs.
Reports should be made to:
Department of Health and Community Services
PO Box 40596
Casuarina NT 0811
Phone Number: 1800 700 250
URL: www.families.nt.gov.au
• Hospital wards or any other facilities for health or emergency services in
which children are ordinarily patients e.g. child and maternal health
clinics, ambulance services, paediatric wards and home visiting
programs.
Sources
• Mandatory Reporting – ‘Summary of Grounds & Contacts for Notification
of Abuse’ Herbert Greer & Rundle (Lawyers),
• Juvenile detention centres.
• Clubs, associations or movements with significant child membership or
involvement, including groups that are of cultural, recreational or sporting
nature e.g. cadets, Scouts, sporting clubs, junior rangers, youth groups,
child-focused ethnic or cultural groups. Activities include coaching,
billeting and home-hosting.
• Religious organisations and vocations.
Page 16
• Choose with Care (Childwise),
• Community Welfare Act 1983
• National Child Protection Clearinghouse http://www.aifs.gov.au/nch/
index.html
Client Protection
Assistance
APPENDIX 2 - Suggested Application Form
Working With Children, Elderly
& Vulnerable Persons Application Form
Please note information provided in this document may be held for a long period of time as part of our client protection /
risk management program.
Position Applied for
Personal Details
Full Name
Residential Address
Home Phone
Mobile Phone
Work Phone
Email
Please list all organisations or institutions that you have either worked at or volunteered for regularly in the last 5 years
Date (Approx.)
Organisation
Please list any qualifications you have that relate to working with Children, Aged or Vulnerable people
Date (Approx.)
Qualification
Institution
Please provide any experience you have had that relates to working with Children, Aged or Vulnerable people
Date (Approx.)
Page 18
Experience
Institution
References
Please provide details of four people we can contact, who can comment on your suitability for this position – if you do not have four referees, please
explain why and provide as many as you can:
First Referee
Full Name
Residential Address
Home Phone
Mobile Phone
Email
Work Phone
Position & Organisation
Second Referee
Full Name
Residential Address
Home Phone
Mobile Phone
Email
Work Phone
Position & Organisation
Third Referee
Full Name
Residential Address
Home Phone
Email
Mobile Phone
Work Phone
Position & Organisation
Page 19
Fourth Referee
Full Name
Residential Address
Home Phone
Email
Mobile Phone
Work Phone
Position & Organisation
Declarations
Have You:
Read and understood (*Organisation’s Name) Client Protection Policy?
Yes
No
Ever been in serious breach of any Client Protection Policy &/or Code of Conduct?
Yes
No
Had someone express concerns about your behavior towards a child, elderly or vulnerable person?
Yes
No
Ever been convicted of a criminal offence or been the subject of an investigation relating to the abuse of,
or inappropriate sexual behavior with, a child, elderly, or vulnerable person?
Yes
No
I confirm that the information provided on this application form is true and correct.
I consent to a National Police Record check and the release to (*Organisation’s Name) of any matters deemed to be relevant which are
recorded against my name.
Signed: ....................................................................................................................................... Date: ....................................................
Name:.......................................................................................................................................
Position: .......................................................................................................................................
Page 20
Client Protection
Assistance
APPENDIX 3 - Suggested Interview Questions
Working with Children, the elderly
or vulnerable people Interview questions
The questions asked in this interview may make you feel uncomfortable but they are a necessary part of our child safety
policy and must be answered. The answers you provide will be kept confidential where possible but may be divulged to
other Leaders within the Organisation. Please note that information provided may be held for a long period of time as part
of our Client Protection Risk Management Program.
1. Why have you applied for this position and why do you feel you are suitable for the role?
2. Please describe any positive experiences you have had with children, the elderly or vulnerable people.
3. Please describe any negative experiences you have had with children, the elderly or vulnerable people.
Page 22
4. Have you ever been in a situation where you have disciplined a child, an aged or vulnerable person?
If so, how did you handle this situation?
5. Have you ever been investigated or accused of violent or sexually related offences?
If so, what were the circumstances?
6. Is there any other information relating to your suitability for this position that we should be aware of?
Page 23
1300 650 540
ansvar.com.au
All correspondence:
GPO Box 1655
Melbourne VIC 3001
Registered Office
AD Ansvar House
Level 12, 432 St Kilda Road
Melbourne VIC 3004
PH +61 3 8630 3100
FX +61 3 9804 5001
[email protected]
Victoria
AD Ansvar House
South Australia
Level 12, 432 St Kilda Road
AD 202 Glen Osmond Rd
Melbourne VIC 3004
Fullarton 5063
PH +61 3 8630 3100
PH +61 8 8130 6700
FX +61 3 9804 5001
FX +61 8 8338 1920
[email protected]
[email protected]
New South Wales
Western Australia
AD Level 20, 44 Market St
AD Unit 9-10, 162 Colin St
Sydney 2000 West Perth 6005
PH +61 2 9324 8500
PH +61 8 9212 4500
FX +61 2 9324 8599
FX +61 8 9324 2013
[email protected]
[email protected]
Queensland Tasmania
AD Level 4, 43 Peel St
AD PO Box 330
South Brisbane 4101 Launceston 7250
PH +61 7 3011 8900
PH +61 3 8630 3100
FX +61 7 3011 8999
FX +61 3 9804 5001
[email protected]
[email protected]
Ansvar Insurance Ltd.
ABN 21 007 216 506 AFSL 237826
Member of the Ecclesiastical Insurance Group plc.
RM CPP 0413