Diplomacy, Protocol and Etiquette
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For Office Professionals Masterclass
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Dates: 3 -6 Ju
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WHO SHOULD ATTEND
Protocol Officers; Government Officials; Directors & Public Spokespersons;
Municipal Officials; Officials from Presidential Offices;
Ministerial & Ambassadorial Officials; Diplomatic Corps;
Executive Secretaries/ Assistants; Office Administrators & Personal
Assistants; Special Event managers/ planners & Coordinators;
Office Managers & Office Assistants; Public Relations Officers;
Managerial Assistants; Strategic Planning Assistants and many more…
Diplomacy, Protocol and Etiquette For Office Professionals Masterclass
3 - June 2014 -Birchwood Hotel & Conference Center
Dear Delegate
In today's global arena, an understanding of proper
protocol is in high-demand. For those who are new to the
international and diplomatic or public service arena, this is
a condensed fundamental course for individuals and groups
working within Embassies, Consulates, High Commissions,
Governmental and offices dealing with Diplomacy and
Protocol.
Protocol involves etiquette on a local and international
scale, and the practice of good manners on a daily basis. It
evolved as a result of old traditions, when in the early days
of civilization hospitality was extended to an arriving guest.
Today it is particularly important because it not only covers
the ceremonial rules that are followed during official
functions and how to behave on these special occasions,
but it also provides a set of established rules of
courteousness that are to be respected in society. This
course introduces participants to the ceremonial aspect of
protocol procedures, behavior of etiquette, rules of
courteousness in society, and respect for precedence. It
also helps business executives master the basics of
etiquette and get a better understanding of multicultural
manners.
Business etiquette is about understanding and doing what
is socially and culturally accepted in the process of doing
business. All promote thoughtfulness, exceptionally good
manners, respect, refinement and consistency in
communication and can empower business people with
critical skills to succeed in today's global markets.
The course extremely intensive course will concentrate on
providing you with all the skills and techniques you need to
run your office systems effectively, while also equipping you
with the ability to manage yourself and the others around
you. Designed carefully to enhance your existing skills, it
will provide you with a valuable survival kit to deal with
every aspect of your role when you return to work. In a
nutshell you will have the know-how and the confidence to
create a dynamic and stimulating office environment where
systems and people work effectively together to achieve
the desired results.
Team Century Business Academy
PREAMBLE
Protocol is the set of rules which prescribe the conduct or
behavior that is accepted by high ranking Government officials,
diplomats and dignitaries around the world. Diplomacy is the
art of negotiations. It requires having tact and being nonconfrontational. Business etiquette is about understanding
and doing what is socially and culturally accepted in the
process of doing business. All promote thoughtfulness,
exceptionally good manners, respect, refinement and
consistency in communication and can empower business
people with critical skills to succeed in today's global markets.
It is also imperative to know that business in the 21st century is
global and working people of all nationalities and cultures are
brought into contact with one another. Different countries,
states and institutions have different rules about acceptable
behaviour and ignorance of these rules lead to unnecessary
misunderstandings and conflicts. Confidence comes from
knowing you are doing the right things right! This course
covers every facet of modern protocol & etiquette and
provides delegates with a comprehensive understanding of
global business practices
Diplomacy, Protocol and Etiquette For Office Professionals Masterclass
3 - June 2014 -Birchwood Hotel & Conference Center
MODULE 5: Seating at Formal Dinners and
Banquets
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Seating Plan and Seating Shape
Hosts, Guests of Honour and Spouses
Invitations and Place Cards
Local Concept of Social Time
Numbers
The Menu
Special Diets
Dining with the Handicapped
MODULE 6: Global Dinning Etiquette
MODULE 1: Understanding the Principles of
Protocol & Diplomacy
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Definition and Origin of Protocol
Definition of Etiquette
Diplomatic Protocol
MODULE 2: Official Table of Precedence
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Rationale for Order of Precedence
Government Order of Precedence
Rules to be Observed
Rules for Official versus Unofficial Life
MODULE 3: Official Forms of Address and
Titles
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On Envelopes, Invitations and at the end of
Letters
Meeting a Vehicle
Verbal Greetings and Farewells
Introductions
When to Sit and When to Stand
How to Shake Hands
Acceptable Public Conduct and Physical Contact
Documents Required
MODULE 4: Practical Programme
Arrangements
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Information Required
First Draft Of Programme
Press Arrangements
Security Arrangements
Transport Arrangements
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Holding a knife, fork and spoon
Special etiquette for eating specific food
Serving dishes ; Silver and china
Glasses ; Plates ; Napkins ; Candles; Flowers
Miscellaneous
Order of Service
When Host and Hostess serve
Service of Wine
Offering to Help
When to Begin
Conversation
Topics
Refusing Food or Wine
Second Helpings
Accidents
Smoking
Dessert
Port
Clearing the Table
Departure of Ladies
Coffee and Liquors
MODULE 17: Professional
Conduct/Communications Skills
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Understanding rank and status
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Lines of communication
Understanding when formality and clear
lines are required
Understanding and working with culture
differences
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How to make an entrance
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Business card savvy
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Handshaking techniques and eye contact
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Self-introductions and responding to
introductions
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How to remember names
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Entering and exiting conversations, meetings, and
events
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Conversing with diplomats and dignitaries
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Maximizing your networking effectiveness at a
social event.
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