ch12 practice worksheet. Do your practice on a separate piece of paper. No need to write questions.
SHORT ANSWER. Write the word or phrase that best completes each statement or answers the question.
1) An organization may develop a(n) ________ to guide the behavior of its workers.
1) _____________
2) GIS stands for ________.
2) _____________
3) Donn B Parker developed the ethical guideline, ________ that states, “You should take
the action that achieves the greater good for everyone involved.”
3) _____________
4) An example of ________ analysis is calculating the best price to charge for a product.
4) _____________
5) The ________ model looks at a business as a series of activities designed to add value to
a business’s product or service.
5) _____________
6) A(n) ________ system gives managers access to the knowledge of professionals in a
narrow area of interest.
6) _____________
7) ________ is the process of collecting, manipulating, and analyzing raw data to produce
information for decision makers in an organization.
7) _____________
8) A(n) ________ information system has many components including an internal
operations database, analytical models and external databases.
8) _____________
9) Three time estimates–optimistic, pessimistic, and most likely–are incorporated into a(n)
________ diagram.
9) _____________
10) The two forms of IOS are business alliances and ________.
10) _____________
11) A(n) ________ system helps a manager make semistructured decisions using both
internal and external information.
11) _____________
12) Transaction processing is a cyclical process involving entering data, processing data,
storing and updating data, preparing documents and reports and ________.
12) _____________
13) In addition to the three basic functions, a system has two additional functions: ________
and control.
13) _____________
14) In the ________ phase of IT planning, a company defines its mission, environment,
strengths, weaknesses; and competitive strategy.
14) _____________
15) The three management levels are operational, tactical, and ________.
15) _____________
16) DSS stands for ________.
16) _____________
17) ________ analysis is used by a DSS to vary the value of key input variables
systematically and project output as each input variable is changed.
17) _____________
18) A system performs three basic functions: input, ________, and output.
18) _____________
19) In the value chain model, the ________ activities directly relate to producing the
product.
19) _____________
20) ERP stands for ________.
21) Put the following phases of IT planning in order:
I.
project planning
A.
II.
description of IT infrastructure
B.
III.
strategic planning
C.
IV.
allocating resources
D.
20) _____________
21) _____________
first
second
third
fourth
22) The ethical guideline, ________ , states, “When deciding on an action, assume the worst
possible consequence and act accordingly.”
22) _____________
23) CIO stands for ________.
23) _____________
24) A(n) ________ information system combines the features of MIS and DSS and supports
unstructured decision making by a CEO.
24) _____________
25) The IT ________ includes a company’s information systems hardware, software, and
telecommunications equipment, as well as its personnel and organizational structure.
25) _____________
26) TPS stands for ________.
26) _____________
27) IOS stands for ________.
27) _____________
28) A(n) ________ TPS records employee work hours and produces paychecks.
28) _____________
29) A bookstore working closely with FedEx to handle the store’s delivery logistics is an
example of a business ________.
29) _____________
30) The ________ function evaluates feedback data and adjusts the system’s input and
processing functions accordingly.
30) _____________
31) Match the following transaction processing systems to the activities:
I.
sales
A. print a check for a vendor
II.
inventory control
B. print a paycheck
III.
accounts receivable
C. reduce the number of items in stock
IV. accounts payable
D. summarize monthly income and expenses
V.
purchasing
E. record what customers owe
VI. general ledger
F. buy new stock from vendors
VII. payroll
G. record items or services sold
31) _____________
32) CPM, which stands for ________ , uses a mathematical model to calculate when a
project’s activities will be completed.
32) _____________
33) ________ costs are the time, effort, and money a customer or supplier would have to
expend to change to a competitor’s product or service.
33) _____________
34) The ethical guideline, ________ , states, “If in doubt about ethics or laws, inform those
affected of your intentions and obtain their permission to proceed.”
34) _____________
35) A(n) ________ chart depicts a project schedule showing each step with its planned start
and completion dates.
35) _____________
36) A(n) ________ TPS keeps records of amounts owed by customers.
36) _____________
37) A(n) ________ is a special type of DSS that includes maps and demographic data.
37) _____________
38) In the value chain model, the ________ activities support the firm’s primary activities.
38) _____________
39) A company creates a(n) ________ when it develops a new product that a competitor has
difficulty imitating.
39) _____________
40) A manager at the ________ level deals with supervising the day-in-day-out activities of
a business.
40) _____________
41) A company’s ________ includes the network of organizations that supply raw materials,
manufacture products, and distribute products to customers.
41) _____________
42) Replicating the knowledge of an engineer for training of new employees is a good use of
a(n) ________ system.
42) _____________
43) The value chain model divides a firm’s activities into ________ and secondary activities.
43) _____________
44) ________ analysis is used by a DSS to find the input that would produce the desired
result.
44) _____________
45) The third phase of information technology planning, ________, is the process of selecting
the information system projects in which to invest time and money.
45) _____________
46) A(n) ________ system combines transactions from all the company’s TPS systems into a
one database or data warehouse.
46) _____________
47) GDSS stands for ________.
47) _____________
48) ________ is the direct, computer-to-computer exchange of standard business transaction
documents.
48) _____________
49) Anything outside a system’s boundary is referred to as the system’s ________.
49) _____________
50) Match the decisions and management levels to their definitions and responsibilities:
I.
structured decision
A. short-term plans for the next year or so
II.
semistructured decision
B. unique, unknown circumstances
III. unstructured decision
C. day-to-day activities
IV. operational level
D. some uncertainty, some clarity
V.
tactical level
E. clearly understandable, established procedures
VI. strategic level
F. long-range, major impact decisions
50) _____________