CORPORATE
GLOSSARY
CORPORATE
TRAVEL PROGRAM
Account code: code assigned
to the travel agency authorized
to apply the upfront discount
(direct discount at the time of
purchase) granted to the
corporate client.
Account details: detailed
report of billed quarterly uses,
discounted benefits, detail of
transactions and balance at the
quarterly cut-off date.
Account statement: summary
of what was billed in the
previous quarter with
movements up to the cut-off
date, movements after the
cut-off date and the balance.
Accumulated miles: benefits
obtained in miles in the quarter
billed.
Adjustment: benefit obtained
from reassessment of
purchases and respective uses
during the previous quarter. it is
granted based on the
difference in the awards earned
in the previous quarter.
CORPORATE
GLOSSARY
Affiliates: companies related to
the corporate client whether
parent, subsidiaries or under
the same common control.
ATO (Airport Ticket Office):
sales channel of the airline
located at an airport.
Available miles: balance of
miles that can be referenced
and redeemed for airline tickets
or upgrades at any time (the
miles are valid for two years
after accumulation).
Avianca conferences and
events: solutions designed for
organizing and conducting
congresses, fairs and events in
our destinations or anywhere in
the world.
Avianca conventions, meetings
and incentive travel: Avianca
services to help organize
meetings, conventions and
incentive travel, easily and
comfortably, with Avianca
expert advisors optimizing
resources.
Avianca corporate agreement:
document formalizing
affiliation in the corporate
client program to obtain
benefits associated with
membership level and type of
association.
Avianca corporate travel
program: the program for
Avianca corporate travel
exclusively designed for
businesses with need to travel
to and from latin America
offering benefits according to
their needs.
Back end benefits: claimable
benefits, obtained through
liquidation of usage
percentage, redeemable
against commercial rate tickets.
Booking code: code that
identifies the booking of the
traveler determining flight and
date. This code must be listed in
the requests for benefits.
Business advisor / Sales
executive: Avianca account
executive serving the corporate
client and its travel agency
offering different Avianca
products and services,
including this Avianca
corporate program.
Business travel: a journey
undertaken to fulfill the
purpose of the corporate client.
Call center pin: 4-digit number
used by the corporate client to
query and request services
through the corporate call
centre.
Carriers: Avianca and other
airlines participating in the
Avianca corporate program.
Claimed miles: miles applied
for or redeemed by the
company.
Claims: tickets not reflected in
the statement because they
were not coded by the travel
agency or point of sale, claims
can only be made for the
quarter before liquidation.
Codeshare: agreement signed
by two airlines to jointly utilize
a given route.
Coding: inclusion of the
corporate code in the tour code
box of tickets issued by travel
agents, direct sales outlets or
the call center.
CORPORATE
GLOSSARY
Consumption / Usage goal: the
consumption goal, or tickets
flown, includes all transactions
conducted by the corporate
client under the corporate
travel program.
Corporate client: organizations
with independent legal status
performing institutional
purchases of air tickets from
the carriers or other airlines
participating in the program.
Corporate code (CC): internal
number assigned to the
corporate client by the carriers
when it completes its
registration in the program.
Corporate contact: other
company contacts (e.g.: person
responsible for travel
management)
Corporate miles: type of
association with the program
whereby corporate clients earn
corporate miles for each local
currency unit or u.s. dollar of
the total value of tickets flown
with Avianca or with other
airlines participating in the
program.
Courtesies: benefits that are
additional to the basic miles
benefits or up front discounts,
represented by upgrades,
waivers and LifeMiles elite
cards, according to the level of
consumption of the corporate
client.
CP: code that precedes the
corporate number and
identifies benefit tickets issued
to the company.
CTO (City Ticket Office): direct
sales channel of the airline
located in a city.
Domestic market group:
agreements with groups of
organizations that establish a
single country for management
of purchases.
Eligible passengers: those who
travel to carry out their duties
or in fulfillment of assignments
directly related to the activity
of the corporate client.
Global agreement: agreement
for companies with
consumption in two or more
Star Alliance regions (Americas,
Europe, Asia Pacific) and
involving three or more Star
Alliance airlines under a single
offering.
Global Distribution Systems
(GDS): system through which
airlines charge fees for booking
and ticketing.
Inactive agreement: company
without current business and
inactive in the business travel
program.
Institutional purchases: any
purchase of Avianca airline
tickets conducted by the
corporate client and / or its
affiliates that is made (i) from
company funds (ii) for use by
eligible passengers.
Inter-regional agreement:
agreement for companies with
consumption in two or more
regions (North America,
Europe, Central America,
Colombia, Peru, South America)
under a single offering.
clarification: for central and
South America inter-regional
agreements will be established
if companies have purchases in
3 or Avianca sales outlets
within their regions.
CORPORATE
GLOSSARY
Local agreement: agreements
with organizations who
manage purchases from a
single country in the following
regions: North America,
Europe, Central America,
Colombia, Peru, and also where
purchases are managed from
two countries in the central
and South America regions.
Master code: code assigned to
an inter-regional company or
economic group to unite the
uses of its subsidiaries in
different cities or countries.
Miles extract: available miles at
the cutoff date of the billed
quarterly.
Parameters: part of the
negotiation which defines the
minimum quarterly volume,
ranges, percentages, mile value,
percent benefit or percentage
of up front discount.
Person authorized for call
center redemption: person
entitled to redeem via the call
center if the call center pin
recognition system does not
work.
Person authorized to receive
statements and
communications: person
responsible for receiving all
communications sent by the
airline.
PNR (Passenger Name
Record): the record or number
to locate a traveler reservation
in the booking systems.
POS: country where air tickets
under the Avianca corporate
agreement are purchased.
Pre-registration: the
registration performed when a
client is interested in joining the
corporate program.
Product: air transport service
using the Avianca network and
its network through interline
agreements (other airlines).
Promotion: short-term
incentives that reward Avianca
corporate members for their
loyalty.
Purchasing decision maker:
person in the company who
signs the Avianca corporate
agreement.
Quarterly cut-off: closing date
and settlement of incentives
which is done 30 days after the
end of the calendar quarter,
and reflects the uses,
discounted benefit tickets and
other transactions up until the
cut-off date and are reflected in
the statement.
Reactivation of agreement:
activation of originally assigned
agreement number due to
reactivation of consumption by
the company.
Recategorization or
Reclassification: promotion or
demotion of level in the
Avianca corporate program.
Redemption of benefits: how
the corporate client requests
benefits which will be deducted
from the balance.
REX (Exclusive
Representative): direct sales
channel of the airline who
exclusively sells and provides
services for Avianca.
RFP (Request for Proposal):
formal invitation to the airline
to participate in a commercial
process to select a provider.
Staff: key first level contacts of
the company (e.g., president,
vp, directors)
CORPORATE
GLOSSARY
Terms and conditions: terms
and conditions applicable to
the Avianca corporate loyalty
program, "business travel
program", which is governed by
the rules established within it
and any future amendments to
it.
Tickets flown: tickets actually
used by the corporate client
and affiliated companies
purchased from the carriers.
Tour code: box on the ticket /
reservation which will contain
the agreement number.
Up front: type of association
with the program in which the
corporate client obtains a
straight percentage discount
on the published base fare
(excluding taxes, airport
charges and fuel surcharge, and
other surcharges, or applicable
taxes or fees).
Upgrade: benefit by which a
ticket purchased in economy
class can be reserved in “I” class
(business) to travel in the
business cabin with the
respective discount of miles, or
as a courtesy.
Uses / Consumption: total
value of tickets coded and
flown by a corporate client
through the Avianca network or
that of other airlines
participating in the program.
Virtual Multi Purpose
Document (MPD):
synchronizes corporate benefit
discount given with the
booking code in order to issue
the benefit ticket.
Waivers: exoneration of tariff or
payment of penalty according
to the purchased fare, granted
to corporate clients according
to their level in the Avianca
corporate program.
Web password: minimum 8
digit password the corporate
client will use to consult and
request services through the
www.programapreferencia.com
website.
Web site and call center
administrator: person
responsible for creating,
managing and changing the pin
and password that provides
access to the corporate client
website
www.programapreferencia.com