Edition 310
3 March 2017
NICE Shared Learning Award
shortlisting for IPOPS
1
In this issue
3 | IPOPS share learning
4 | Care Strategy Pledge 5
From the Top
6 | Team Prevent Raising Awareness
7 | HA4U Open Day
4 | Business Continuity
7 | 1Vision
5 | Students give positive
feedback
8| Thank You
6 | Susan is Leading with
Compassion
It is always good to have the opportunity to share with
you some of the important things that are happening in
and around our Trust.
Preparations are continuing across the Trust for a visit
from the Care Quality Commission, which we anticipate
happening in the next few months. As part of this, there
is a workshop on Friday 10th March which is bringing
together many frontline staff to take stock of the
progress that is being made across the Trust. I want to
take this opportunity to thank each and every one of you
on the fantastic efforts you have made to support this
progress. Everywhere I go, visiting services in the Trust, I
see the absolute commitment to quality care that you
deliver to our patients and service users.
There continues to be significant uncertainty around the
future of some of our services as a result of decisions
made by our various commissioning bodies. Thank you
for your continued professionalism during uncertain
times, it is a credit to you all.
Pressures continue across our health and social care
system in relation to urgent care. Preventing people from
going into hospital unnecessarily and supporting them to
get home safely and speedily is a major priority. As part
of this, in the next few weeks a new process called
‘Discharge to Assess’ (D2A) is being introduced in phases
and will see our health and social care professionals
working in an integrated way to support patients.
Next week we will be interviewing candidates for the
post of Director of Social Care in the Trust. This is an
important leadership role to support social care staff as
they go through a significant transformation
programme.
Finally, thank you all once again for the work you do day
in, day out, which is really appreciated by myself and all
of my Trust Board colleagues.
Kieron
Kieron Murphy
Director of Operations
Mindful Moment
This this week’s Mindful Moment:
“The best way to capture moments is to pay attention. This is how we cultivate
mindfulness. Mindfulness means being awake. It means knowing what you are doing.”
Submit your mindful moment to Tracy Fothergill [email protected] or
[email protected]
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Shared Learning Award
shortlisting for IPOPS
The Partnership Trust’s Integrated Physiotherapy Orthopaedic and Pain Management Service (IPOPS) has been
shortlisted for the National Institute for Health and Care Excellence (NICE) Shared Learning Awards 2017 and will
attend the NICE Annual Conference in May to share their work.
The service which specialises in physiotherapy and pain management is set to share its innovative work in improving
the quality of life of lower limb osteoarthritis patients with health and care colleagues.
Osteoarthritis is a condition that affects joints, causing pain and stiffness. The service developed the ‘OsteoArthritis
Self-management and Independent-living Support’ group (OASIS) programme, in line with NICE clinical guidelines.
The OASIS programme focuses on exercise, to improve an individual’s strength and fitness, and education, to enhance the patient’s understanding of their condition and enable better self -management.
Upon completing the 6 week OASIS group programme, Lichfield resident, Sheila Barnes said: “About a year ago I
was getting quite depressed at getting older and was finding more and more things difficult. I couldn’t kneel or get
up and down. My balance was poor and I couldn’t walk without support. I went to the doctors to enquire about a
knee replacement but he persuaded me to try physiotherapy first. Now I feel a different person. I can walk at least
a mile; stand up easily and my balance is greatly improved. Although I still can’t get up and down I am much more
confident and I no longer fear the future.”
The service is one of four shortlisted finalists that have been chosen to give a presentation about their work during
the NICE Annual Conference 2017. The winner of the Shared Learning Award will be chosen by conference audience members on the day.
Partnership Trust Director of Operations, Kieron Murphy said: “It is great that the team have been shortlisted and
are being given an opportunity to share their innovative work with other health and care colleagues. The OASIS
programme is a fantastic example of how services can empower patients to self -manage their condition more
effectively. I am very proud of the team indeed.”
The NICE Annual Conference is taking place in Liverpool on 18 and 19 May 2017.
You can read more about the work of the team on the NICE Shared Learning Database here: https://
www.nice.org.uk/sharedlearning/oasis-group-improving-quality-of-life-in-patients-with-lower-limb-osteoarthritis
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CARE STRATEGY
Pledge 5
The care strategy is your opportunity to shape how we deliver care and support to the people of Staffordshire and
Stoke-on-Trent.
We are now in the final week of the five pledges. If you are meeting as a team in the next week, please add this
pledge to your agenda:
Pledge 5
We promise to use technology and informatics to support and improve
practice, address unwarranted variation in care and improve outcomes for
those that use our services.
And ask these four questions in relation to the pledge:

Where are we now?

What do we plan to achieve?

How will we do this?

How will we measure success?
For those who haven’t yet returned a template, there is one available that links to each pledge.
CLICK HERE and send any feedback to [email protected]
During Business Continuity Planning Month we’re asking all teams in all
divisions to complete a business continuity plan for their service.
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A business continuity plan ensures services are prepared for any potential
risks or threats which may affect service delivery and identifies what needs
to be done in order to continue delivery regardless of any event.
All team leaders, neighbourhood managers, area managers and associate
directors should have received a business continuity plan template and
guide via email along with a letter from Director of Operations, Kieron
Murphy.
All plans should be completed and submitted to [email protected] by
Friday 31 March 2017.
Advice and support with completing plans is available from the Emergency,
Preparedness, Resilience and Response team via [email protected]
March is… Business Continuity Planning Month
4
POSITIVE
Clinical Placement team
receive positive
feedback from students
Student evaluations are sent to the Clinical Placement Office from our Higher
Education Institution partners.
Evaluations are screened by the team with each comment being RAG rated
each comment: RED, requires an action plan to address issues raised, AMBER,
may require action plan or monitoring of future evaluations or GREEN, no
action required.
In the last 6 months the team have received 188 evaluations across all
professions (Nursing and AHP’s) and 98.4% have been rated as GREEN.
Here are some examples of the comments received from recent students:
“This is somewhere that I would relish the chance to
return to later in my training.”
“Mentor was amazing nurse and role model.”
“Always pushed to learn and respected as a
student.”
“This was an awesome placement, really grateful
for this opportunity.”
“Staff were amazing and my mentor went the extra
mile.”
“Enthusiastic team that does a very thorough job.”
FEEDBACK
“I gained a lot of new experiences to apply to my
future career.”
Many thanks to everyone for providing such positive
placements for students and our possible future workforce.
Intranet Site Launched
The Clinical Placement team have launched their intranet site. Please visit the
site for contact details, student workbooks and lots of other useful information:
http://ssotp.ns.xnsht.nhs.uk/dir/cpt/Pages/default.aspx
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Leading with Compassion
Since launching the Leading with Compassion initiative, the Trust has been
inundated with staff members commemorating acts of compassion demonstrated
by their colleagues.
Community Intervention Service Team Leader, Susan Kingsfield was
nominated by Rehabilitation Officer, Julie Ellam who shared her nomination
with The Word:
How did Susan lead with compassion?
The Word asked Susan:
Julie: “My uncle passed away and Sue was there to listen
and support me at this difficult time. Sue is like all of us,
always busy but she makes the time for me (and the rest
of the team) no matter how busy she is. Sue is kind,
thoughtful, caring, supportive, always knows the right
thing to say and is the best team manager I have ever
worked for.
How did it feel receiving the Leading with
Compassion card and badge?
“Sue will be embarrassed by this as she just thinks
everyone is like her but she is one in a million and I feel
she should be recognised for this.”
What was the impact on you? And/or others?
Julie: “Sue makes me feel supported and valued, she is
an inspiration and someone whose behaviour is to be
admired. Her kindness and empathy ripple through the
team like a pebble in a pond.”
Susan: “I was very proud when I received this, I cannot
believe that Julie took the time to do this when her uncle
had sadly passed away. It is my belief that having
compassion and empathy is a good moral background
for social workers, and this helps to get the best out of
the team and you then work on mutual respect. I wear
the badge with pride as it’s so personal to me. Many
thanks to Julie for taking the time.
“My added thanks goes to the team as without their
continued support and hard work we would not be able
to achieve what we do.”
Has someone treated you with compassion?
Would you like to show your appreciation?
Please nominate via :
www.nhscompassion.org/ssotp
Raising Awareness
Cervical Cancer
Every year around 3000 women in the UK are diagnosed with cervical cancer and it is the most common cancer in
women aged 35 or under.
Cervical screening is free to all women between the ages of 25 and 64. You will be invited to attend your screening
appointment by your GP. Cervical screening is the best way to avoid cervical cancer and it is really important that
you attend your appointments.
Testicular Cancer
Cancer of the testicle is one of the less common types of cancer and mostly affects men between 15 -49 years of
age. The most common symptom of testicular cancer is a painless lump or swelling in one of the testicles. If you
notice any of the changes described in the link below you should get it checked out by your doctor.
Click here to read more information on cervical and testicular cancer.
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Tuesday 7 March 2017
10am - 3pm
FREE ENTRY
Rising Brook Baptist Church
Stafford, ST17 9LT
More info: Ring or text 07739 774165
On Tuesday members of staff from the Partnership Trust and other local organisations will be joining forces with
Hearing Advice for you (HA4U), a hearing loss peer support group based in Stafford, for a Deaf Awareness Open
Day.
The open day will include demonstrations of the latest range of assistive and alerting equipment, along with market
stalls from services and organisations providing advice and information for those with a sensory loss. Attendees will
have an opportunity to visit a market stall from the Partnership Trust sensory service and to learn more about the
‘Box of Trix’.
April 2017
Book your place now
The next 1Vision events will be taking place on:
SOUTH: Wednesday 19 April 2017, 9.30am –1.00pm
Hednesford Football Club, Hednesford, WS12 2DZ
NORTH: Thursday 20 April 2017, 9.30am – 1.00pm
Longton Rugby Club, Longton, ST4 8WG
***One or more person from each team should attend a session
and feedback to their team***
Book your place today via OLM. Click here for a guide on how to book.
Come along to hear from your colleagues and directors about the latest projects happening
across the Trust.
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Thank You
The Respiratory team based in Stoke received a thank
you letter from a service user:
The Community Diabetes team based in Stoke
received an email from the parent of a service user
thanking them for an educational evening that was held
for teenagers covering driving, alcohol and sexual health
which could affect their Type 1 diabetes. The parent
stated that the session was a 'very informative evening'
and that her son found it 'very useful’.
“I have recently attended a six week Pulmonary
Rehabilitation programme with the NHS. I am writing to
you to praise and commend your physiotherapy staff.
They are a credit to you and the NHS organisation. They
are true professionals and dedicated to their profession.
The nursing staff gave me the encouragement and scope
to improve my COPD ailment, from day one they never
The Desmond Diabetes team based in Stoke received a ceased to give me the required rehabilitation training. My
health has improved tenfold and all thanks to your
thank you letter from a service user following a training
physiotherapy staff, so therefore I can commend and
session:
praise them whole heartedly. I would highly recommend
“I would like to say a very big thank you for changing my them to anyone and everyone. I am certain that everyone
life. Myself and my husband found the training very
on the course would be of the same opinion as myself.
educational and we are now eating a healthier diet. I
You ought to be proud of your staff, I for one certainly
cannot wait to do my tests (bloods) for the doctors. I
am. A huge thanks to you all.”
have spoken to the doctors and sang the praises of you
The North And City School Age Immunisation team
all. I hope they send others who are diabetic to this
course. Lastly I will say it is not easy, this new lifestyle of received a thank you via email:
eating but if it means I feel healthier and keep away the “I would just like to thank you and your team for the
terrible things that I could get, it's well worth it.”
service you provided at Queens Croft High School.
The Heart Failure/Cardiac team based in Stafford
received a thank you letter from the wife of a service
user who sadly passed away recently. An extract reads:
“From October 2015 until 1st January 2017, L's care was
exemplary. Due to the fine balancing of his condition,
thanks to L's expertise and professionalism, my husband
was able to enjoy the best quality of life possible, under
the limiting circumstances. All the team were just a
phone call away to help with any problem that may have
arisen. The peace of mind this gave to us both was
immeasurable. In all this time he never had to be
admitted to hospital. His illness was managed with great
skill in his own home. I cannot begin to tell you how
invaluable this service was to us and it is greatly
appreciated. With many thanks.”
Staff can now log their own compliments on the
Safeguard database. Please click here for a guide
on entering compliments from patients/service
users.
When forwarding compliments please ensure
specific details of the message are included so that
all messages can be passed on, and credit can be
given, to the correct teams.
Children that we thought would refuse immunisations
you were able to support and ensured they were able to
get this. Your team went the extra mile for our children,
so thank you.”
Compliments this week have also been received for:
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Biddulph ILCT ASC
CIS Moorlands
CIS South Staffs
Leek Hospital, Saddler Ward
Rehabilitation, Sneyd IP, Haywood
Rheumatology, Scotia IP, Haywood
Rising Brook ILCT ASC, Stafford
Sexual Health, North Team
Tunstall ILCT - District Nursing
Well done to all teams!