HondaLink Application Administration Guide
HondaLink Application
Administration Guide
Ver. 1.3
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HondaLink Application Administration Guide
Table of Contents
HondaLink Application .......................................................................................................... 1-1
1
Introduction..................................................................................................................... 1-4
1.1
2
3
4
Introduction of this guide............................................................................................ 1-5
1.1.1
Purpose of this guide .......................................................................................... 1-5
1.1.2
How to use this guide ......................................................................................... 1-5
1.1.3
System Overview ............................................................................................... 1-6
Install＆Sign up .............................................................................................................. 2-7
2.1
Where Can I get? ...................................................................................................... 2-8
2.2
Support Environment 1 .............................................................................................. 2-9
2.3
Support Environment 2 ............................................................................................ 2-10
2.4
Usage Condition ...................................................................................................... 2-11
2.5
I do not know the Model Year or Model Name of my own car (self-registration) ...... 2-13
2.6
I cannot find my car name from the list.
2.7
Unable to create an account (self-registration) ........................................................ 2-15
2.8
E-mail has not arrived (self-registration) .................................................................. 2-16
2.9
Cannot enter password ........................................................................................... 2-17
2.10
Change the vehicle information ............................................................................... 2-19
(Self-registration) ............................... 2-14
Home screen ................................................................................................................. 3-20
3.1
Avatars .................................................................................................................... 3-21
3.2
Vehicle Photo .......................................................................................................... 3-22
3.3
Road Service Application Startup Icon .................................................................... 3-23
3.4
Navigation Application Startup Icon ......................................................................... 3-24
Fuel、Statistics、Pins、Car Communication、Find My Car、Car Log.................... 4-25
4.1
Fuel Tank Amount ................................................................................................... 4-27
4.2
Regarding “Tank Full” .............................................................................................. 4-28
4.3
Add previous fueling records ................................................................................... 4-29
4.4
Statistics Odometer ............................................................................................... 4-30
4.5
Change fueling information ...................................................................................... 4-31
4.6
Fuel Efficiency in Statistics is not updated ............................................................... 4-32
4.7
Search spot information ........................................................................................... 4-33
4.8
SNS spot information ............................................................................................... 4-34
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5
6
4.9
Share Check-In information ..................................................................................... 4-35
4.10
Find My Car ............................................................................................................. 4-36
4.11
Location information of Find My Car ........................................................................ 4-37
4.12
Contents of Car Communication .............................................................................. 4-38
4.13
Car Communication is not displayed ....................................................................... 4-39
Reminder, Messages & Alerts ..................................................................................... 5-40
5.1
Reminder rules ........................................................................................................ 5-41
5.2
Messages rules ....................................................................................................... 5-42
Maintenance .................................................................................................................. 6-43
6.1
Maintenance Screen “Get Started”........................................................................ 6-44
6.2
Maintenance: Rules of parts which appear on Maintenance screen ........................ 6-45
6.3
Blue bar and period in the Maintenance .................................................................. 6-46
6.4
Maintenance: Calculation method of remaining period until the next maintenance date
6-47
7
8
6.5
Maintenance: Add new parts ................................................................................... 6-48
6.6
Maintenance: Set preferred distance cycle .............................................................. 6-49
6.7
Maintenance: Change previous history .................................................................... 6-50
6.8
Maintenance: Add Maintenance Log ....................................................................... 6-51
6.9
Maintenance: Revert revised cycle to the default value ........................................... 6-52
Settings ......................................................................................................................... 7-53
7.1
Change e-mail address ........................................................................................... 7-54
7.2
Change password.................................................................................................... 7-55
7.3
Do not need Reminders/Messages.......................................................................... 7-56
7.4
What is My Dealer? ................................................................................................. 7-57
General .......................................................................................................................... 8-58
8.1
Connection Lost....................................................................................................... 8-59
8.2
Change display language ........................................................................................ 8-60
8.3
Contacting customer support ................................................................................... 8-61
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1
Introduction
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1.1 Introduction of this guide
1.1.1
Purpose of this guide
This document serves as a manual for operators of the HondaLink application.
To help in operating and managing the application, we have provided answers
to some of the common questions expected from the end users in FAQ format.
1.1.2
How to use this guide
This guide provides questions and answers to some of the frequently asked
questions.
However, we do not expect our user to ask exactly the same questions in this
guide. Please find the closest questions and provide answers. If you cannot find
close questions, please contact IBM contact center.
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1.1.3
System Overview
Below is the overview of the system management. HIC center works as a
bridge to connect dealer management system and HondaLink app each user
has.
With a linkage to dealer management system, Local office and dealer staff are
able to send messages and reminders best fit for each customer. And also they
can help users keep a track of maintenance and other schedules.
【Overview】
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2
Install＆Sign up
This chapter provides some FAQs regarding how to install and sign
up for HondaLink application.
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2.1 Where Can I get?
QUESTION
Where can I get the HondaLink application?
ANSWER
How to get the application using iPhone and Android are different.
For iPhone
Users can get it from the AppStore. Use the keyword below to search in the
AppStore. The application will be listed and you can simply select "Install".
Keyword：HondaLink
For Android
Users can get it from the Google Play Store. Use the keyword below to search
in Google Play Store. The application will be listed and you can simply select
"Install".
Keyword：HondaLink
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2.2 Support Environment 1
QUESTION
What is the supported environment to use HondaLink application?
ANSWER
As of March 2013, it supports the following Smartphone environments.
Supported versions may increase in future updates.
iPhone
OS: iOS5.X above
Support Device: iPhone4, iPhone4S and iPhone5
Remarks: For iPhone4, updating to iOS5 is required.
Android
OS: Android 2.2, Android 2.3
#Android 4.X is not yet supported.
Support Device: Devices that support the above OS.
Remarks: For Android devices, each have their own resolution so there may be
cases where items are not displayed properly.
Other
HondaLink does not support individual feature phone.
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2.3 Support Environment 2
QUESTION
I am using Android 2.2 which is supported. However, the application screen
sometimes has display format issues.
ANSWER
In Android, even when using the same OS versions, it
Smartphone's resolution. We try to support as many
however, there are still cases of display format issues.
contact our customer support and provide a description
would depend on the
devices as possible,
If such issues occur,
of the occurrence as
well as information of the Smartphone device you are using.
To immediately reflect the reported device would be difficult, we will consider
improvement of the application in the next development.
■Include such items as:
・OS version e.g. Android 2.3
・Device manufacturer, device name e.g. Samsung Galaxy S2
・Screen or function where the problem has occurred e.g. Refuel
・Description/symptom of the problem
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2.4 Usage Condition
QUESTION
Do we need to make payments to use the HondaLink application?
Also, do we need to buy Honda vehicles to use this application?
ANSWER
Use of HondaLink is free. As long as you create an account, any user is able
to use the application. Even if you are not a Honda vehicle user, you can create
an account.
However, to use the HondaLink Navigation will require a separate fee.
.
I.
Registering at the dealer upon a visit of dealer
When visit the Honda Dealer, if requested, the dealer will issue an account
and register your vehicle for you.
Using the account provided by the Dealer, you can use the HondaLink
application.
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II. Self-registration:
Clicking on the "Create Account" button the application enables you to create
an account for yourself. In this case, when using for the first time, you will need
to register a minimum amount of information related to your vehicle.
# Difference between dealer registration and self-registration
In the case of dealer registration, the required vehicle information and Part
Maintenance information to receive services are automatically set. However, for
self-registration, the required vehicle information and parts' initial setting to
receive services need to be entered manually by user.
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2.5 I do not know the Model Year or Model Name
of my own car (self-registration)
QUESTION
I do not know the Model Year or Model Name of my own car, so I can not
select the Car List. What should I do?
ANSWER
If you do not know the MODEL YEAR or PRODUCT NAME of your vehicle,
check you vehicle's VIN number and contact the call center. Then operator will
teach you the Model Year or Model Name of your car.
*This answer depends on the operation of each local office. Need to be
confirmed by each local.
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2.6 I cannot find my car name from the list.
(Self-registration)
QUESTION
When registering on the Sign up screen, the vehicle I own is not displayed in
the list. Which vehicle should I select?
ANSWER
Generally, vehicle list that are sold in your country are displayed. Most of the
main Honda vehicles can be selected from the list. If your vehicle is not in the
list, you will need to input the name.
I. Own a Honda vehicle that is not listed:
Select "OTHER", then on the "PRODUCT NAME”, enter the name of the
vehicle.
（e.g.） N BOX
II. Own a non-Honda vehicle:
Select "NO HONDA", then on the "PRODUCT NAME", enter the name of the
vehicle.
（e.g.） SKYLINE GT 2009
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2.7 Unable to create an account (self-registration)
QUESTION
I have entered my e-mail address in the account registration screen, but the
following message appeared and was unable to create an account.
ANSWER
The same e-mail address may have already been used to create an account.
In this case, you cannot create a new account.
At the Sign In screen, clicking on the "?" mark will take you to the Password
Reset function. From there, you can change the password.
You should now be able to Sign In using your e-mail address with the newly
changed password.
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2.8 E-mail has not arrived (self-registration)
QUESTION
On the Sign Up screen, I have registered my account (e-mail address). After
registering, a message that an e-mail has been sent was displayed, but the
e-mail has not arrived.
ANSWER
As part of the mailing system, even if there is an error in the e-mail address, or
an error has occurred when sending an e-mail, error message will not be
displayed.
Also, please check if you have not set any mailing filters. The e-mail will be
sent under the "hondalink.com" domain. After change the setting, please
recreate your account with Create Account.
If more than an hour has passed and no e-mail has been received, it is likely
that there is an error in the e-mail address you input. In this case, please
recreate your account with Create Account.
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2.9 Cannot enter password
QUESTION
An error occurs when entering a password.
ANSWER
There are several cases where an error occurs when entering a password.
Screen displays the following error messages when an error occurs.
* Several messages can be displayed simultaneously,
Error Message
Description/Solution
* This field is required.
The password field is null or incorrect.
* This field must be more The number of character must be more than 6
than 6 characters.
characters.
* This field must be less The number of character must be less than or equal
than or equal to 20 to 20 characters.
characters.
*Please
enter
valid Characters must be a combination of alphabets and
characters: [ A-Z a-z 0-9 ] numbers.
* Please enter the correct The passwords you have entered twice are not the
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password again.
same one.
* You cannot change The password must not be changed twice in an
your password twice hour. Please change password again 1 hour later.
within 1 hour.
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2.10 Change the vehicle information
QUESTION
Can I change the vehicle type, plate number and nickname registered at the
first settings?
ANSWER
For plate number and nickname, you can change in the Settings -> Car ->
Detail Setting.
As for vehicle type, this cannot be changed in “Settings”.
For now, create a new vehicle based on the correct vehicle type using the ”Add
Car” function, then you would need to remove the old vehicle using ”Remove”.
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3
Home screen
This chapter provides some FAQs regarding the Home screen of
HondaLink.
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3.1 Avatars
QUESTION
After registration, an avatar of a car is displayed, but it is different from the type
of vehicle I own. I own a sports car, but the avatar displayed is a sedan shaped
car.
ANSWER
We do not have avatars for non-Honda vehicle and also for some Honda
vehicles. Please use the default avatar for these cases.
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3.2 Vehicle Photo
QUESTION
I have two smartphones and from one I used a photo image instead of an
avatar. When I log in from the second smartphone, the photo image does not
appear. Why this happen?
ANSWER
Photo images are stored locally in your smartphone. Ttherefore when you
change smartphones, the photo image does not appear.
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3.3 Road Service Application Startup Icon
QUESTION
I have registered two vehicles to HondaLink.
On the Home Screen of one vehicle (Honda car), the startup icon for the Road
Service application is displayed. However, when I select another vehicle
(Non-Honda car), the icon is not displayed.
What are the conditions for displaying the startup icon for the Road Service
application?
ANSWER
When selecting a Honda vehicle, the startup icon for the Road Service
application predefined by Honda is displayed. If the application is not installed
into your smartphone, tapping this icon brings you to App store/ Google play to
install the app.
If the selected vehicle is not a Honda, the icon will not be displayed.
Honda Car
Non Honda Car
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3.4 Navigation Application Startup Icon
QUESTION
Can I use a navigation application from navigation application startup icon?
ANSWER
You need to get and install a navigation application. Then you can start the
application from the navigation application startup icon.
Please contact us how to get and install the navigation application and the
terms of use.
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4 Fuel、Statistics、Pins、Car
Communication、Find My Car、Car
Log
This chapter provides some FAQs regarding Fuel, Statistics, Pins
and Car Log functions.
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4.1 Fuel Tank Amount
QUESTION
Regarding Fuel, the size of the fuel tank differs according to each vehicle.
Where is this being set? Also, can we change the fuel tank amount by
ourselves?
ANSWER
The tank's maximum capacity comes from the master information maintained
by the center. For "Other" and "Non Honda" which have no vehicle master data,
set it to the default value 100l.
If you want to change the fuel tank amount, you can change it in the Settings >
-> Car -> Detail Setting.
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4.2 Regarding “Tank Full”
QUESTION
In the “Refuel” screen, there is a check button indicated "Tank Full?”. What is
this button for?
ANSWER
Tap the “Tank Full?” button when you have filled up your fuel tank.
（e.g.）
Added 20L fuel, tank is full → Tap the “Tank full” button
Added 20L fuel, but tank is not full → no need to tap the“Tank full” button
This is used when calculating fuel efficiency in the Statistics function. Using the
full tank as the starting point, it calculates the consumed fuel and the driving
distance to calculate the fuel efficiency
Therefore, in order to have an accurate calculating of the fuel efficiency,
tapping the "Tank Full" button is necessary.
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4.3 Add previous fueling records
QUESTION
I want to add previous fueling information (that has passed the assigned date)
in order to modify my fueling history.
ANSWER
For fueling functions, you can add previous records of refueling. Tap the point
marked in red and select the date of which you would like to add refuel history,
as shown in the screens below.
When the past records are input, fuel efficiency will be recalculated and the
information displayed in the statistics will be updated.
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4.4 Statistics
Odometer
QUESTION
The distance displayed in the Statistics is different from the one previously
registered by myself. How is this distance being calculated?
ANSWER
The distance displayed in Statistics is not just a simple display of the distance
that was previously registered but is the estimated distance calculated based on
the expected annual running distance and the last date previously registered.
If this differs from the actual odometer value, it can be updated using the
Update Odometer function.
If odometer value displayed on the app is constantly different from your current
odometer value, you might need to review the expected annual mileage you
have entered in the Settings->Car->Detail Setting.
When connected to Disapplay Audio, it will automatically reflects the value of
odometer.
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4.5 Change fueling information
QUESTION
In Fuel, if I want to change the values in the fueling information that I have
already registered, what steps need to be taken?
ANSWER
There is no function that allows you to change information that has been
registered.
So please display the fuel event on the Car Log screen and delete the fueling
event.
Assign the date (past date) of the fueling information that had been deleted
and re-register the information.
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4.6 Fuel Efficiency in Statistics is not updated
QUESTION
I have refueled but the fuel information in the Statistics has not been updated.
ANSWER
Fuel Efficiency calculations in Statistics are based on checking whether the
fuel is at full tank. If this has not been checked, even if there are several fuel
histories, it will not be reflected in the calculation.
When connected to Display Audio, Fuel Efficiency on the statistics screen will
reflect the value of Trip A.
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4.7 Search spot information
QUESTION
Can I search my favorite spot with Pins?
ANSWER
Sorry, we don’t have such kind of function. Instead, you can zoom Pins map by
swiping. So you can find out your favorite place soon.
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4.8 SNS spot information
QUESTION
Can I set additional SNS spot information in the SNS place list?
ANSWER
SNS spot information is extracted from SNS (Foursquare and Facebook)
automatically. So if you can’t find your favorite place in the list, please tap “Add
Location” button to add the place.
If you can’t find any SNS spot information in the list, please setup your SNS
information at SNS Setting screen first.
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4.9 Share Check-In information
QUESTION
Who can share with my Check-In information?
ANSWER
If you do not set your SNS setting, you can choose whether you share the
information with yourself only or with vehicle users.
If you want to share with your friends who have relation with Foursquare or
Facebook, please tap SNS button. However, it depends on your SNS setting
who can share with your Check-In information.
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4.10 Find My Car
QUESTION
In case of stolen or something, I can find my car by this function?
ANSWER
We are sorry, this function is just a memo to record where the car is parked by
yourself. So you can’t find the car by this function.
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4.11
Location information of Find My Car
QUESTION
Can I know the height information by this function’s location information?
ANSWER
This function has only coordinates of longitude and latitude. So when you
record parking information of the car, floor information needs to be recorded
carefully.
t
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4.12 Contents of Car Communication
QUESTION
Wat is the contents of Car Communication screen?
ANSWER
Info from the last drive will be reflected to Car Communication screen (Car
Communication is displayed only on smart phone). Last drive means the period
during the smart phone is connected to display audio.
For the details of contects below info will be shown on your smartphone.
-
Last drive time
Distance of last drive
Average speed of last drive
Remaining distance (Remaining fuel amount on the back ground)
-
Average fuel efficiency of last drive
Map to show the location you parked (you disconnected you phone from
display audio)
*Please note that the information displayed on car communication screen
might differ according to display audio models.
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4.13
Car Communication is not displayed
QUESTION
Car Communication screen is not displayed. Under what condition, will it be
displayed?
ANSWER
You need to drive at least 1km in order to display car communication screen.
Also, make sure that your smart phone is connected to display audio during the
drive.
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5
Reminder, Messages & Alerts
This chapter provides some FAQs regarding Reminder/Messages
function.
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5.1 Reminder rules
QUESTION
What are the rules for reminders? How are Remind dates determined?
ANSWER
There are several rules according to each reminder type.
1. Reminders based on the Remind Me function
By using the Remind Me function, you can set the event date for the
Reminder by yourself. One month prior to the set date, reminders will show
up.
e.g. License Expiration
2. Part Maintenance Reminders
For Part Maintenance Reminders, based on the parts information and
Maintenance cycle set in the Maintenance function, the next parts
Maintenance date is automatically calculated and the Maintenance date is
set as the reminder.
3. Reminder set by Honda, Dealer
Any communication items with a certain date set for individual members is
sent by the Dealer as part of the reminder.
e.g. Tax payments, next car inspection date, next service date, etc.
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5.2 Messages rules
QUESTION
Who creates the contents of the Messages?
ANSWER
Contents of the Messages are created by Honda, Dealers and Honda-related
companies. Contents that match the conditions are then sent to the users.
Dealer staff registers the contents with using the following tools.
Some of these contents include:
・ Communication from Honda
Any communication related to the vehicle owned is sent by Honda.
e.g. promotions, maintenance information related to the owned vehicle
・ Communication from Dealers
Individual communications are sent by Dealers that are registered in the My
Dealer list.
e.g. Inspection information, promotions related to the owned vehicle
・ Communication from related companies
Information on lease finance service
e.g. Next payment date, contract expiry date information
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6
Maintenance
This chapter provides some FAQs regarding Maintenance function.
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6.1 Maintenance Screen
“Get Started”
QUESTION
On the Maintenance screen,”Get Started” is displayed but parts information is
not displayed. Why?
ANSWER
In order to use the Maintenance function, other than selecting the vehicle,
other mandatory items are required, such as Registration date and Annual
mileage.
If there are items that have not been set, this screen will appear. When clicking
on the "Get Start" button, the screen to set the mandatory items will appear.
Once setting the mandatory items, the Maintenance function can be used.
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6.2 Maintenance: Rules of parts which appear
on Maintenance screen
QUESTION
I would like to know if there are any rules which part will appear on the
maintenance screen.
ANSWER
For Honda vehicles, standard parts defined by Honda are automatically
displayed.
Also, for non-Honda vehicles and Honda of which we do not have master data,
a fix amount of 6 parts are defined. The fixed 6 parts are：Engine Oil, Air
Cleaner Element, Engine Oil Filter, Engine Coolant, Air Cleaner Filter,
Transmission Fluid.
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6.3 Blue bar and period in the Maintenance
QUESTION
What does the blue bar and the period in the screen below represent?
1.
2.
ANSWER
Blue bar(1.) indicates time since the last maintenance log. When this blue bar
reaches the right end, it indicates the time to get maintenance.
Period(2.) indicates the time remaining until the due date.
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6.4 Maintenance: Calculation method of
remaining period until the next maintenance
date
QUESTION
I would like to know the calculation method of the remaining period until the
next maintenance date (below indicate with red circles).
ANSWER
First, the recommended maintenance date is calculated based on when the
parts were installed (for new cars, when the car was first released), and the
maintenance cycle assigned to each part.
It then displays the difference between the recommended maintenance date of
each part and the today’s date.
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6.5 Maintenance: Add new parts
QUESTION
I would like to add some new parts as maintenance items.
ANSWER
You cannot register for new parts. Only parts predefined by Honda
automatically appear on this screen,
Also, you can not delete any of the existing parts tiles.
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6.6 Maintenance: Set preferred distance cycle
QUESTION
I would like to set a preferred distance cycle.
ANSWER
For distance cycles, there is a maximum and minimum value assigned by
Honda. Only the distances between these limits can be set. This also applies to
period as well.
Based on the maximum and minimum values set in each part, the distance or
period that can be set has already been decided and cannot be changed.
Please select the closest distance or period from the choices provided.
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6.7 Maintenance: Change previous history
QUESTION
I would like to change previous history of part maintenance.
ANSWER
You can change by tapping the history you wish to change previous data. You
can change Odometer, Date, Cost and Notes.
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6.8 Maintenance: Add Maintenance Log
QUESTION
I would like to update maintenance log.
ANSWER
You can add by using "Add Log".
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6.9 Maintenance: Revert revised cycle to the
default value
QUESTION
I have changed Remind me cycle by myself. However, I would like to revert the
revised cycle back to the default value.
ANSWER
Use "Default settings" to revert back to the default value.
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7
Settings
This chapter provides some FAQs regarding Settings.
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7.1 Change e-mail address
QUESTION
I want to change the e-mail address that I am using as my Login ID.
ANSWER
Go to Settings -> User -> User Detail Settings to change your Login ID.
This application uses the e-mail address as Login ID.
To prevent error, you are required to enter the same e-mail address twice.
After making changes, you are required to Sign In using the new Login ID.
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7.2 Change password
QUESTION
I want to change the password used during Sign In.
ANSWER
Go to Settings -> User -> Change Password to change your password.
After making changes, you are required to Sign In using the new password.
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7.3 Do not need Reminders/Messages
QUESTION
Since I do not need any Reminders or Messages, is there any way to change
the settings so I would no longer be receiving them?
ANSWER
Yes.
Go to Settings -> User -> Notification Setting, and set any data items to that you
will no longer want to receive to "Unreceived". Afterwards, you will no longer
receive any data items.
However, if you change it to “Received”, take note that previous messages
cannot be retrieved.
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7.4 What is My Dealer?
QUESTION
What functions are featured in the My Dealer settings?
ANSWER
When registering My Dealer, you can receive messages regarding information
provided by your Dealer.
You can also check contact information of your dealer in case when your
vehicle encounters any problems.
Information provided such as:
 Information regarding your registered vehicle
 Promotions
 Information regarding maintenance
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8
General
This chapter provides FAQ on common occurrences in the
HondaLink application.
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8.1 Connection Lost
QUESTION
When using the application, “Connection Lost” message appeared. After
tapping “Retry” button, it still displays the message “Connection Lost”. What
should I do?
ANSWER
When you cannot connect to the server, the “Connection Lost” message will be
displayed. Check your network connection first, and if the network connection
has recovered, try to tap on the “Retry” button again to reconnect.
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8.2 Change display language
QUESTION
I want to change the displayed language on screen.
ANSWER
The displayed language can be changed by using the language setting in your
Smartphone device.
Currently English and Thai languages are supported. When other language
options are selected, it will be set to English.
Language settings on your Smartphone device depends on the OS and its
version, please refer to the help file of your Smartphone device for details.
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8.3 Contacting customer support
QUESTION
A problem has occurred but could not find anything in this guide. If the problem
is not solved, what should I do?
ANSWER
Please contact customer support for HondaLink. The system engineer or
application engineer will investigate the problem and send you a response of
the results of the investigation and possible solutions to the problem.
When contacting customer support, please be sure to include the following
information:
OS information: Type of OS, version number
e.g.Android2.3
Device used (Manufacturer name/model)
e.g. Samsung GALAXY S2
Account name used for login (E-mail) e.g. [email protected]
Vehicle type (model) where the problem occurred e.g. CIVIC 2012
Install date or last updated date of the app e.g. 2013/2
Also include details of the occurrence, as well as the date and time of the
occurrence.
Depending on cases, every information above might not be necessary.
However, in order to ensure a smooth and efficient investigation, try to get every
information from customers
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