cairn
HMO Tenant Information
Property Address:
Letting: 0141 270 7878 Maintenance: 0141 270 7856
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1. Use of communal areas – In most properties you share the common stair and door entry systems with
your neighbours. Please be quiet and considerate at all times. Do not bang doors, leave rubbish on
landings and if you arrive home late at night/early morning please be considerate to your neighbours.
Please do not smoke in the close.
2. Rubbish Disposal – Please ensure all rubbish is disposed of correctly. Don’t store rubbish bags in the
communal stair under any circumstances. This causes a public health risk and can attract mice and rats.
Please put your rubbish into the wheelie bins provided. If you have kerb side collections please do not
put rubbish out before 7am on the day designated for collection. If you are unsure of the collection
method for your property please confirm details with your property manager.
It is a condition of the lease that you keep communal areas clean and tidy, including your share of
communal cleaning costs (if applicable). Please do not drag bin bags down the stairs, if spills occur from
bags, please clean immediately.
Please put your names on the buzzer that relates to your property to prevent visitors buzzing other flats to
enter. If any problems occur with door entry system please call your property manager.
3. Anti-Social Noise – Our most common complaint is noise late at night. Please be as considerate to your
neighbours as possible. If planning a party be courteous and give notice to your neighbours and
proposed end time of party. Please ensure loud music is stopped and noise kept to a minimum in the flat
and in the communal areas. Ask that anyone leaving your property late do so in a quiet and responsible
manner. Any mess should be cleared up immediately.
4. Smoke Detectors – Your smoke detectors must be tested on a weekly basis. This must be recorded on the
“Smoke Detector Log”. When testing the smoke detectors this must be done by two people. One person
should activate the alarm and the second will need to go into each room to make sure they are all in full
working order. If any are not working they must be reported to CAIRN LETTING immediately.
If you have any guests staying over in your property please make them aware of fire safety
procedures, this is your responsibility! Not the owners!
5. Doors – Due to HMO Legislation ALL doors are painted with fire retardant paint, they all have
intumescent fire strips and are fitted with door closers. This is for your safety in the event of a fire. It is vital
that you do not damage the doors and you must report any faults. Please do not wedge the doors
open. You will only damage the door and the door closer, if you cause this damage you will have to pay
for it. It furthermore presents a fire risk.
6. Hall – The hallway in your property must be kept clear at ALL times, no exceptions! This allows easy exit in
the event of a fire.
7. Multi-Point Extension cables – Please ensure extension cables are not used throughout the property.
8. Repairs – Please ensure all maintenance issues are reported promptly to Cairn Letting to avoid further
problems.
9. HMO Council Inspections – During the course of your lease you may have council inspections. All of the
above points will be checked and co-operation for visits is compulsory!
Thank you for your anticipated co-operation with the above matters.
I certify that I have received and read a copy of this letter.
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Maintenance Trouble Shooting
Please email all maintenance issues to
[email protected]
Or call 0141 270 7879/7856 Out of Office 0141 270 7878
Emergency Gas/Plumbing 0141 840 4706
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We are happy to assist with any problems that you may have in your property. The following
are the most common problems. This is a help guide that could save calling out a contractor.
Water Leaking Into Your Property
If you discover water coming in through the ceiling, you need to act quickly to safeguard the property and your
possessions.
If there is a flat above your property go and speak to the occupants and get them to shut off the source of the
leak. If they are not in, leave a note asking them to contact yourself or Cairn Letting.
If your property is top floor or a house, call Cairn Letting immediately and we will contact factors or action
relevant trades.
Access to your property
If we give our tradesmen keys to your property this will allow them to attend promptly. However if you wish to be
present while work is being carried out you should be aware that this could delay response time due to the nature
of their work. Tradesmen cannot always guarantee appointment times.
If you lock yourself out of your property during office hours, Cairn Letting can normally assist in providing a spare
set of keys for access. If you lock yourself out outwith office hours please contact Argyll Locks on 07711 901 199,
they operate a 24 hour emergency service and will assist you in gaining access to your property – tenants will be
liable for the cost in this instance.
Drainage Problems
Please ensure that cooking fat/oil is not poured down the sink or WC as this may result in a blockage. If this is found
to be the source of the problem you will be charged for necessary works.
If there is a saniflo (macerator) toilet in the property, please ensure that no solid items of any description are put
down the WC. It is designed for human waste only and any costs resulting from misuse will be charged to you.
Radiators Are Cold
If the central heating is working and the top of the radiator is cold, it probably needs to be bled and trapped air
needs to be released, to do this:
Switch off the heating and allow the radiators to cool
The valve you need to turn can be found at one end of the radiator towards the top.
With a rag beneath to catch drips of water, use a radiator key to slacken the air bleed valve (these can be
purchased from any hardware store)
There will be a hissing sound when air comes out, this is perfectly normal – as soon as water appears close the
valve again
The heating can now be switched on
If the radiator still does not heat up fully, please call us.
If you smell gas
Call Transco 24 hour emergency service immediately 0800 111 999 and listen to instructions given also advise us of
the situation.
Light switches don’t work
If you find that all or some of your light switches don’t work, it is possible that a fuse has tripped; this may be a
blown bulb
Locate the fuse box (this will be marked on the inventory) if you require one call us
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Check to see if one of the fuse buttons is sticking the other way from the rest, if so push back to position,
alternatively there may be on/off buttons
The lights should then come on and you then can identify which bulb is not on and replace
If they still do not work then call us.
There is no power in my property
If you lose power supply completely it is possible there has been a power cut
Check to see if any neighbours are out of supply too, if they are, then it is likely the area is out and you will need to
wait for the power company to rectify – Scottish Power 0845 270 0700
If only your property is affected check the fuse box as above or call us
Washing Machine
Please make sure all loose items are removed from pockets before placing items in machine and don’t overload,
occasionally clean the soap drawer as this can clog.
Most machines have a filter at the front of the machine if the machine is slow this may be clogged. Do not release
the filter unless you have unplugged it and have something to catch the water. We would recommend a bucket
to hand when checking the filter.
Vacuum Cleaner
If your vacuum cleaner has lost suction, it may be a simple problem to deal with, please check the following:
Make sure the vacuum cleaner is unplugged and then cover the floor to protect from dust and dirt, check the
section of the vacuum that holds the bag. By feeling the bag you can tell it is full, check all accessible pipes/hoses
to see if there are any blockages. Also check the belt, if you still have problems please call us.
Dampness & Condensation
Dampness and condensation can never be underestimated especially when you are sharing a larger property. To
maintain the condition of the property please ensure that the property is adequately ventilated throughout your
tenancy. This will allow air to circulate.
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Keep your home well ventilated by opening windows every day. During the day you should make sure that the
drip vents are open to allow air to escape. If you have condensation on windows it is likely that it will be
elsewhere in your property too.
When you are cooking always turn the extractor fans on in the kitchen on a high power to allow them to
extract any excess moisture from pots and pans. If possible, open up windows for extra extraction. It is an idea
to leave the extractor fan on for longer than you are cooking as there will be excess moisture in the air which
you cannot see.
Always keep the lids on pots and pans whilst cooking so that the moisture does not escape from the pans. If
the lids are off moisture will be rising from the pans even if you cannot see it. Just as you can only see your
breath in the air on a cold day, you can only see the moisture rising from a pan when the temperature is lower.
After taking a bath or shower there will be excess moisture in the air. To stop condensation forming the
windows should be opened and extractor fans turned on. Try to keep the bathroom door shut as much as
possible so the moisture doesn’t escape into other parts of your home and keep the extractor fan on for at
least 10 minutes after showering.
When you are drying your clothes if possible you should dry them outside. If you cannot do this then put them
in an enclosed room and keep the window open. If you use a tumble dryer to dry your clothes it is extremely
important that the ventilation pipe runs outside your property. Do NOT dry your clothes over radiators.
Ideally, a small gap should be left between the outside walls and furniture as this allows the air to move away
from the bottom of the walls and circulate around the room. If it is trapped between the furniture and walls it
will condense onto walls and could form into black mould.
During the winter and at other cold times throughout the year you should try to maintain a constant
temperature in your home. This is because it is cold air that causes the warm air to release moisture. If the air is
all the same temperature then this cannot happen.
Should you have problems with extractor fans/ventilation units please call us
Please email all maintenance issues to
[email protected]
Or call 0141 270 7879/7856 Out of Office 0141 270 7878
Emergency Gas/Plumbing 0141 840 4706
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